Development Services Manager Orange Water and Sewer AuthorityDevelopment Services ManagerCARRBORO, NC$105,899–$158,848 / yearFull timeMaintains strong relationships with appropriate staff at the Towns of Carrboro and Chapel Hill, UNC-Chapel Hill, Orange County, NCDOT, and the development community to ensure alignment with the Towns’ and UNC’s plans and policies for growth and development, and to facilitate mutual understanding and efficient collaboration of program activities, interests, policy and requirements with those of the partner agency. This position ensures that external projects affecting OWASA water, sewer, and reclaimed water systems are designed and constructed appropriately, and that water and sewer system capacities are adequate to meet the planned growth envisioned by the Towns and UNC.
NewTax Manager JobotTax ManagerChapel Hill, NC$120,000–$140,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We are a mid-sized firm serving the Southeast and Eastern Seaboard as the premier accounting, tax, and consulting firm by combining personalized attention with the expertise and resources of a larger firm.
NewRestaurant General Manager Zaxby'sRestaurant General ManagerDurham, NCEnsure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance. Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience.
NewDialysis Clinical Manager Registered Nurse - RN Fresenius Medical CareDialysis Clinical Manager Registered Nurse - RNRaleigh, NCOther: • Collaborates closely with, providing oversight as needed to, the Clinical Manager/Charge RN acting as nurse manager, the Medical Director, and the physicians regarding the direct patient care responsibilities within the facility to ensure the provision of outstanding quality of patient care, as defined by the FMS quality goals, and compliance with the pertinent company policies and procedures. • Demonstrated leadership competencies and management skills for the position, including excellent communication, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, performance management and decision making.
NewProject Manager - Make Ready Design Sigma Technologies, Ltd.Project Manager - Make Ready DesignRaleigh, NCRemoteMust have the physical ability to perform activities such as preparing and analyzing data and figures, transcribing notes, and viewing a computer terminal; these activities require close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Liaises between project members, cross-functional teams, external vendors, and other stakeholders to ensure deliverables, requirements, schedules, cost, and meeting plans are communicated.
NewCase Manager (RN) Home Health Duke HealthCase Manager (RN) Home HealthDurham, NCDevelop plan of care for aides, assign care to aides based on the skills of the aide, the availability of the aide for patient care continuity, patient preference (when possible), and other considerations as determined by the patient’s care needs. Duke HomeCare and Hospice provides innovative and thoughtful care by using an interdisciplinary team approach to achieve the best possible outcomes for patients, families and the communities for which they serve.
NewCase Manager (RN) Hospice Home Care Duke HealthCase Manager (RN) Hospice Home CareDurham, NCDevelop plan of care for aides, assign care to aides based on the skills of the aide, the availability of the aide for patient care continuity, patient preference (when possible), and other considerations as determined by the patient’s care needs. Pursue your passion for caring with Duke HomeCare & Hospice, which offers hospice, home health, and infusion services across the region, as well as serves as the home forthe Duke Caregiver Support Program.
NewInside Sales Engineer / Project Manager CoolSysInside Sales Engineer / Project ManagerRaleigh, NCTo support our rapid growth, we are seeking a Project Specialist will be responsible for assisting the sales team by providing administrative support, managing sales data, coordinating customer communications, and handling order processing. The role ensures the smooth operation of the sales function, improving efficiency and helping the sales team focus on meeting revenue goals.
NewProject Manager/ Estimator : Commercial JobotProject Manager/ Estimator : CommercialRaleigh, NC$85,000–$110,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. This position offers an exciting opportunity to lead and manage various commercial construction projects, including hospitals, retail, government buildings and restoration projects.
Territory Sales Manager UlineTerritory Sales ManagerRaleigh, NCFull timeUline, a name millions of businesses across North America know and trust, is looking for an experienced Territory Sales Manager to build our growing Raleigh, North Carolina market. Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations and 17 sales offices.
Sales Account Manager UlineSales Account ManagerRaleigh, NCFull timeUline, a name millions of businesses across North America know and trust, is looking for an experienced Sales Account Manager to build our growing Raleigh, North Carolina market. Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations and 17 sales offices.
NewLeasing Manager Asset LivingLeasing ManagerCarrboro, NC$16–$19 / hourin all directions, lift and place objects up to 25 lbs, operate machinery or power tools, identify and inspect objects, be able to work overtime, weekends, night hours (emergencies), work in extremely low or high temperatures, work in outdoor environments such as precipitation and wind, work in small and/or enclosed spaces, be exposed to hazardous chemicals. The employee is frequently required to ascend/descend ladders, stairs, scaffolding, ramps, step stools, and the like, move about to accomplish tasks or move from one worksite to another, operate motor vehicles and/or golf carts, assess the accuracy, neatness, and thoroughness of the work assigned, traverse flat and non-flat terrain.
NewRestaurant Assistant Manager Zaxby'sRestaurant Assistant ManagerDurham, NCTo our guests, Zaxbys is more than just a place to eat – it’s a place to have fun, spend time with friends, and enjoy great food. Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals.
NewAssistant Community Manager Asset LivingAssistant Community ManagerRaleigh, NC$18–$22 / hourin all directions, lift and place objects up to 25 lbs, operate machinery or power tools, operate motor vehicles and/or golf carts, identify and inspect objects, be able to work overtime, weekends, night hours (emergencies) work in small and/or enclosed spaces, traverse flat and non-flat terrain, work in extremely low or high temperatures, work in outdoor environments such as precipitation and wind, be exposed to hazardous chemicals. The employee is occasionally required to ascend/descend ladders, stairs, scaffolding, ramps, step stools, and the like, move self into different positions to accomplish tasks in various environments including tight and confined spaces, work in an overhead position and reach, adjust or move objects of up to 25 lbs.
NewHR & Payroll Generalist JobotHR & Payroll GeneralistRaleigh, NC$60,000–$70,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Founded in 1998, we have grown through strategic acquisitions into one of the most recognized names in our space, delivering structured cabling, audio visual, fire alarm, and fire protection solutions across commercial and industrial markets.
NewOutside Sales Representative - Scaffolding Commercial Sunbelt RentalsOutside Sales Representative - Scaffolding CommercialRaleigh, NC$40,000–$62,965 / yearRelated experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales Representative, Equipment Associate, Manager Trainee, Manager in Training. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending on years of service.
Industrial Sales Representative-General Tool Sunbelt RentalsIndustrial Sales Representative-General ToolDurham, NC$50,000–$79,746.70 / yearAbility to incorporate Sunbelt's Specialty Businesses (Industrial Resource Group, Scaffolding, Pump and Power, Compressed Air Solutions, etc.) into presentations and business solutions. * Develop assigned territory via prospecting, cold-calling, qualifying leads, following up on referrals, setting up appointments and making sales presentations, etc. to maximize sales potential and Sunbelt's reputation.
Entitlements Manager Lennar HomesEntitlements ManagerMorrisville, NCFull timeRequires the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds. Manages and directs all aspects of obtaining entitlements, plan approvals & permits for new residential communities including all entitlement documents and plans, tentative and final maps and related approvals, as well as agency presentations.
Insurance Sales Manager Davis Family Financial LLCInsurance Sales ManagerDurham, NC$50,000–$70,000Through our in-depth training program, you will learn how to sit down with an individual, family, or business owner, have a conversation about their financial goals and dreams, and help create a game plan or roadmap to help them achieve their short-term and long-term financial goals through our financials solutions, products and services we provide (include but are not limited to retirement planning, wealth accumulation, college planning, investments, & insurance) Whether you are looking to start or transition into a new career full-time, or you are looking to develop a new skill or obtain part-time income a flexible schedule is available. This is an opportunity for those who are hard-working, have good communication skills and customer service skills, love to help people, and are willing to start a training program as an entry-level financial planning professional and potentially develop into management and leadership positions.
Commercial Insurance Account Manager One80 IntermediariesCommercial Insurance Account ManagerRaleigh, North CarolinaWith more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. VFIS of North Carolina is the leading provider of insurance for non-profit emergency service organizations, including volunteer fire departments (firefighters), ambulance and rescue squads (paramedics & EMTs) in the state of North Carolina.
Account Manager I, Business Insurance Marsh & McLennan Companies IncAccount Manager I, Business InsuranceDurham, NCYour responsibilities will include working with other members of the department to meet the service needs of customers and your attention to detail is essential in mastering tasks such as processing changes, rating, and accurate client data entry. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).
Client Manager Business Insurance Marsh & McLennan Companies IncClient Manager Business InsuranceCary, NCWith offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH). We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.
Insurance Tech Senior Manager Deloitte Touche Tohmatsu LtdInsurance Tech Senior ManagerNC$180,200–$355,100 / yearBuild and manage delivery teams, budgets, roadmaps, governance, risk management, vendor coordination, user acceptance testing, training, release readiness, and production support operating models. As a Senior Manager, Package and Technology Enablement on the Insurance Solutions team, you will be responsible for leading end-to-end Guidewire programs across PolicyCenter, BillingCenter, and ClaimCenter, and driving market activation for our Insurance practice.
P&C Insurance (Personal & Commercial) Transformation Manager Accenture PlcP&C Insurance (Personal & Commercial) Transformation ManagerRaleigh, NCAs a Transformation Manager / Senior Manager, you'll lead cross functional teams to redesign operating models, digitize workflows, and scale AI enabled capabilities that support profitable growth, reduce loss and LAE, compress cycle times, and elevate the policyholder/claimant experience. Partner with engineering/data teams design and implement end-to-end agentic workflows (e.g., doc ingestion policy/coverage retrieval summarization suggested adjudication actions) with appropriate human in the loop controls.
Account Manager I, Business Insurance Marsh McLennanAccount Manager I, Business InsuranceDurham, North CarolinaYour responsibilities will include working with other members of the department to meet the service needs of customers and your attention to detail is essential in mastering tasks such as processing changes, rating, and accurate client data entry. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).
Client Manager Business Insurance Marsh McLennanClient Manager Business InsuranceCary, North CarolinaWith offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH). We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.
Insurance & Risk Management Manager University of North Carolina at Chapel HillInsurance & Risk Management ManagerNorth Carolina, NCDepartment Risk Management Services-235000 Career Area Other Posting Open Date 04/24/2026 Application Deadline 05/26/2026 Open Until Filled No Position Type Permanent Staff (EHRA NF) Working Title Insurance & Risk Management Manager Appointment Type EHRA Non-Faculty Position Number 00034638 Vacancy ID NF0009707 Full Time/Part Time Full-Time Permanent FTE 1 Hours per week 40 Position Location North Carolina, US Hiring Range Proposed Start Date 06/01/2026. These expanded duties, including supervisory authority, institutional risk strategy leadership, and operational program management, reflect a level of complexity, decision-making authority, and accountability consistent with the University Program Manager classification.
Business Insurance Client Manager - Commercial Lines Jones Insurance AgencyBusiness Insurance Client Manager - Commercial LinesGarner, North CarolinaAbility to use personal computer, calculator, agency automation system, and proficiency in various software programs, including but not limited to Microsoft Office (Word, Excel and Outlook) Applied EPIC, etc. This is primarily a sedentary role; however, some filing is required, which would require the ability to lift files, open filing cabinets and bend or stand, as necessary.
Account Manager - Commercial Insurance (Construction / Contractors) Insurance Office of AmericaAccount Manager - Commercial Insurance (Construction / Contractors)Cary, NCRemote$65,000–$80,000 / yearFull timePlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
Account Manager - Commercial Insurance (Eastern or Central Time Zones) Insurance Office of AmericaAccount Manager - Commercial Insurance (Eastern or Central Time Zones)Durham, NCRemote$70,000–$90,000 / yearFull timePlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Supporting: Shared Services – provides temporary service support to IOA account teams and producers, focusing on account management and service during transition and growth periods.
Account Manager - Commercial Insurance (Eastern / Central Time Zones) Insurance Office of AmericaAccount Manager - Commercial Insurance (Eastern / Central Time Zones)Cary, NCRemote$70,000–$90,000 / yearFull timePlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Supporting: Shared Services – provides temporary service support to IOA account teams and producers, focusing on account management and service during transition and growth periods.
Senior Manager, Business Development and Insurance Telematics Bridgestone Americas IncSenior Manager, Business Development and Insurance TelematicsNCRemote$120,000–$130,000 / yearWith vehicle GPS fleet tracking, safety camera solutions, driver safety and vehicle diagnostics for small business and enterprise fleets, our fleet management system, and therefore our teams, are helping fleet managers and drivers make smarter decisions when it comes to vehicle maintenance, cost-savings and safety. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you: A supportive and engaging onboarding experience to ensure a smooth transition into our team.
Commercial Lines Insurance Account Manager, Small Business Unit Hub International LtdCommercial Lines Insurance Account Manager, Small Business UnitBurlington, NCProvides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations. Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems when necessary.
Title Insurance Client Solutions Manager Investors Title CompanyTitle Insurance Client Solutions ManagerChapel Hill, NCThis is a high-impact role for someone who understands the world of loan closings or title searching and is energized by improving systems, workflows, and client-facing technology. We're seeking a Client Solutions Manager to join our North Carolina Operations team and serve as a key bridge between our clients, agents, and internal teams.
Risk Manager - Insurance Insurance Office of AmericaRisk Manager - InsuranceRaleigh, NCRemote$110,000–$145,000 / yearFull timePlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. This role acts as a strategic advisor to clients or internal stakeholders, aligning insurance solutions with business objectives while ensuring regulatory compliance, cost efficiency, and effective claims management.
NewAccount Manager- Commercial Insurance Insurance Office of AmericaAccount Manager- Commercial InsuranceCary, NCRemote$45,000–$75,000 / yearFull timePlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. The scope, autonomy, and complexity of responsibilities increase by level, ranging from task execution (Account Associate) to independent account management and technical advisory (Account Manager Associate).
Senior Account Manager- Commercial Insurance (Transportation) Insurance Office of AmericaSenior Account Manager- Commercial Insurance (Transportation)Cary, NCRemote$90,000–$100,000 / yearFull timePlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
Account Manager- Commercial Insurance, SBU Insurance Office of AmericaAccount Manager- Commercial Insurance, SBURaleigh, NCRemote$65,000–$80,000 / yearFull timePlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
Senior Account Manager- Commercial Insurance Insurance Office of AmericaSenior Account Manager- Commercial InsuranceCary, NCRemote$90,000–$115,000 / yearFull timePlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Work Mode: Remote (Eastern and Central Times Zones only | Location/Supporting: Longwood, FL | Book Focus: International/ Reverse Flow, General.
Account Manager- Commercial Insurance (Remote) Insurance Office of AmericaAccount Manager- Commercial Insurance (Remote)Raleigh, NCRemote$60,000–$80,000 / yearFull timePlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
Sales Manager - Virtual InsuraTecSales Manager - VirtualChapel Hill, NCRemote$90,000–$150,000 / yearKeywords: Remote Sales Manager, Work From Home, Virtual Team Leader, Sales Leadership, Insurance Sales Manager, Commission Sales, Team Development, Telesales, Licensed or Unlicensed, Remote Jobs, Financial Services, CRM Sales Management. Whether you’re already managing people or just stepping into leadership, we provide everything you need: a 100% scripted sales process, inbound leads, and a 33% close ratio from set appointments.
Channel Sales Manager TE Connectivity plcChannel Sales ManagerMorrisville, NCAs a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more. TE Connectivity's Distribution Management Teams manage the sale and placement of products in the marketplace to customers, either directly through the sales force or indirectly through distributors, dealers and agents.
Sales Manager Brookdale Senior LivingSales ManagerDurham, NCFull timeBrookdale supports our Sales associates through: 3-week on-boarding & orientation program featuring in-depth instruction in Brookdale's unique approach to sales, the systems to help you be successful, one-on-one coaching with your District Director, ongoing monthly continuing education for knowledge growth, and customized tools designed to help you best market your community for your unique geographic area. Sales Manager Needed for Senior Living Community- Assisted Living and Memory Care Experience RequiredRecognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity.
Automotive Sales Finance Manager Hertz CorpAutomotive Sales Finance ManagerRaleigh, NCThe Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. Financial & Insurance Manager will interact with customers and build customer loyalty by assisting them with financing options and products for the continued care of their vehicle purchase.
Convention Sales Manager Millennium Hotels and ResortsConvention Sales ManagerDurham, NCAs part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach." . With over 300 guest rooms, expansive meeting and event space, and amenities designed for both business and leisure travelers, the hotel serves as a hub for corporate guests, university visitors, and group business.
Regional Sales Manager NuCo2 IncRegional Sales ManagerRaleigh, NC$120,000–$150,000 / yearESSENTIAL DUTIES AND RESPONSIBILITIES: Lead a team of Territory Sales Managers to achieve plan growth objectives through securing new customer agreements, networking, organic sales, and driving product penetration within existing, non-managed customer base. Results oriented sales leader with a proven record of exceeding sales targets, who possesses strong work ethic, and excellent selling, negotiation, communication, and problem-solving skills.
Senior Manager, Digital Experience Delivery - Remote CSAA Insurance GroupSenior Manager, Digital Experience Delivery - RemoteNCRemote$160,155–$177,950 / yearAlabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 21 more}. The Senior Manager is accountable for end-to-end execution of agent and member digital sales and service experiences within CSAA personal lines, ensuring consistent, high-quality delivery across distribution channels (AAA club agency, independent agency, direct, and alternative platforms).