Coordinates the work of clerical and non-professional staff engaged in general or specialized functions; may assist in budgeting, inventory/expenditure control, and purchasing review processes for assigned work unit;Coordinates prescriptions for durable medical equipment with private physicians and insurance companies/payor source;Explains instructions from professional and paraprofessional staff, as well as program procedures, to patients or parents/guardians;Schedules appointments and coordinates office support work in specialty clinics;Inputs and retrieves patient information utilizing multiple databases; ensures appropriate government code input in order to receive reimbursement;Prepares treatment records and tracks therapy hours for correct billing and reimbursement;Greets and assists patients in person and on the telephone; refers patients to appropriate staff as required;Reviews and manages patient schedules to anticipate for missed opportunities, scheduling errors, registration form updates, insurance eligibility, and co-payments;Handles high volume of patients, internal/externals customers, and frequent changes, delay or unexpected events;Checks patients in-and-out through the practice management system and verifies information;Performs cashiering duties and collects co-payments, payments, and outstanding balances;Communicates with patient care team to ensure that patient care needs are addressed;Monitors waiting areas and ensures areas are maintained clean;Assists with pre-visit planning and confirms appointments;Accurately enters and updates demographic and payer data in practice management system (i.e. Cerner);Verifies coverage and payer eligibility, which may include programs, private insurances, and Medi-Cal. May assist patients in coordinating appointments with diagnostic or specialty services;Demonstrates culturally sensitivity and competence with patients;Prepares and updates patient charts/electronic health records and obtains medical records from other medical facilities;Maintains and distributes confidential patient information per state and federal guidelines and assures confidentiality measures are adhered to and suggests corrective measures when indicated;Coordinates patient services with educational institutions, case managers, care homes, physicians, and health insurers;Operates a variety of office equipment including computers;Gathers data from a variety of sources and prepares reports;Prepares and sends correspondence to families, physicians, and outside agencies; may compose and prepare written pamphlets, flyers, or other documents to disseminate information;Communicates with patients via text messaging through Artera, monitors portals, and triages messages based on patient needs.