div>Primary Responsibilities
• Support installation, commissioning, startup, and testing of heavy lifting and under-the-hook magnetic lifting systems at customer facilities • Perform troubleshooting, diagnostics, repair, and preventive maintenance on lifting and automation equipment
• Support customer site readiness reviews, installation sequencing, and startup activities in coordination with the Project Installation Manager
• Assemble and prepare equipment at the Longmont facility prior to shipment and field installation
• Provide professional on-site technical support while maintaining strong customer communication, responsiveness, and follow-through
• Support rapid response to customer downtime events and prioritize issue resolution to minimize operation disruption
• Conduct equipment inspections, calibration, functional testing, and performance verification
• Deliver operator and maintenance training to customers to support safe and effective equipment operation
• Maintain detailed service documentation, including field reports, commissioning reports, troubleshooting records, punch-list items, installation closeout documentation, and customer signoff records
• Provide regular field status updates to project management and operations teams during active installations and service events
• Follow all company and customer site safety requirements including lockout/tagout procedures, lifting safety practices, PPE requirements, and site-specific safety protocols
• Escalate technical, operational, or project-related issues appropriately to engineering, operations, and project leadership teams
• Support remote troubleshooting and customer support activities when on-site visits are not required
• Contribute field feedback and improvement opportunities to support product reliability, installation efficiency, serviceability, and continuous improvement initiatives
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Minimum Qualifications
• Associate degree, technical certification, military technical training, or equivalent hands-on industrial experience preferred
• Minimum of three years of experience in field service, industrial equipment installation, maintenance, manufacturing, automation, crane systems, or related technical environments
• Strong electro-mechanical troubleshooting and problem-solving skills
• Ability to read technical drawings, wiring diagrams, and mechanical assembly documentation
• Strong customer service and communication skills with the ability to work directly with customer operations, maintenance, engineering, and safety teams
• Comfortable working independently at customer sites and managing field priorities professionally
• Experience working in industrial, manufacturing, fabrication, automation, or heavy equipment environments preferred
• Familiarity with PLCs, sensors, industrial controls, or Ethernet/IP systems is a plus, but not required
• Ability to travel extensively both domestically and internationally
• Valid driver’s license and passport eligibility required
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