Somerville, Massachusetts25 days ago
The Systems Engineer II is responsible for designing, deploying, maintaining, and supporting critical IT infrastructure that enables research computing platforms across Mass General Brigham, and plays a key role in ensuring the operational efficiency, reliability, and scalability of infrastructure supporting High Performance Computing (HPC) systems, Trusted Research Environments (Research Enclaves), enterprise storage services, and other technical platforms that are part of the Digital Research Operations services to the MGB research community. Provide operational and end-user support for research infrastructure platforms, including working support tickets, troubleshooting technical issues, coordinating follow-up activities, documenting resolutions, and ensuring timely communication with stakeholders and users.