Run IT service delivery end-to-end - helpdesk, endpoint lifecycle, collaboration (Google Workspace, MS 365), and network operations - against measurable SLAs (uptime, MTTR, change success rate, ticket experience), with strong vendor, license, and budget stewardship. Deep hands-on expertise across cloud (GCP strongly preferred - Compute Engine, Cloud Storage, IAM, VPC; plus Azure), Kubernetes (GKE), networking (LAN/WAN, Wi-Fi, firewalls, segmentation), identity (SSO/MFA/SAML/OIDC), and endpoint management.