Property Adjuster Specialist - Field Claims USAAProperty Adjuster Specialist - Field ClaimsKnoxville, TN$67,750–$121,950 / yearProactively manages assigned claims caseload comprised of complex damages that require commensurate knowledge and understanding of claims coverage including potential legal liability. 2 years of relevant property claims adjusting experience of moderate complexity losses that includes writing estimates, involving dwelling and structural damages.
Loan Operations Specialist or Loan Operations Manager Vaco LLCLoan Operations Specialist or Loan Operations ManagerBrentwood, TN$100,000–$115,000 / yearDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. This role is ideal for someone with experience in commercial loan servicing, loan operations, banking, or financial services who enjoys working directly with borrowers, lenders, and internal stakeholders while ensuring smooth loan administration throughout the life of each loan.
IT Help Desk Tech First Horizon BankIT Help Desk TechMaryville, TNTechnicians will perform the essential tasks listed below: Provide support for technology issues, including personal computers, printers and multi-functional devices, application support, software installs, password and access support, backup file restorations, email issues, internet access, and wireless device support as well as support for applications that are specific to the financial industry. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services.
NewService Desk Tech Vaco LLCService Desk TechNashville, TN$20–$25 / hourDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure.
Information Technology Specialist - Evening Shift IntellaTriage, Inc.Information Technology Specialist - Evening ShiftBrentwood, TNUnder the direction of the Director of IT Operations, the Information Technology Specialist supports the systems and processes that enable IntellaTriage nurses to deliver after-hours and 24x7 clinical triage services. This role is responsible for access requests, Microsoft 365 user administration, Level 1 technical support, hardware preparation and logistics, and maintaining accurate operational documentation.
Information Technology Specialist Applications Software Department of the Treasury, USInformation Technology Specialist Applications SoftwareMemphis, TN$125,776–$187,093 / yearEvaluating, guiding, or supporting the appropriate use of modern software engineering tools, including approved AI-assisted development tools where appropriate, to improve software delivery, documentation, testing, code quality, analysis, or maintainability while ensuring alignment with federal cybersecurity, privacy, accessibility, records management, and organizational policy requirements. Guiding technical decisions involving APIs, web services, microservices, application integrations, databases, automated testing strategies, CI/CD and DevSecOps practices, containerized or cloud-based architectures, observability, performance monitoring, code quality, vulnerability remediation, and secure software development practices.
Information Technology Specialist - Evening Shift IntellaTriageInformation Technology Specialist - Evening ShiftBrentwood, TNUnder the direction of the Director of IT Operations, the Information Technology Specialist supports the systems and processes that enable IntellaTriage nurses to deliver after-hours and 24x7 clinical triage services. This role is responsible for access requests, Microsoft 365 user administration, Level 1 technical support, hardware preparation and logistics, and maintaining accurate operational documentation.
Senior Information Technology Specialist (Local / Onsite) Vanderbilt University Medical CenterSenior Information Technology Specialist (Local / Onsite)Nashville, TNThe role is responsible for implementing and maintaining IT hardware, software, and network solutions, supporting equipment installations and departmental moves, training end users, and assisting with technology strategy and operational processes. Planning and Organizing (Novice): Demonstrates ability to anticipate resource needs, identify discrete tasks, set priorities, define dependencies, schedule activities, meet deadlines, and organize work within areas of direct responsibility.
Desktop Support Specialist: Office of Innovative Technologies - UTK University of Tennessee SystemDesktop Support Specialist: Office of Innovative Technologies - UTKKnoxville, TN$45,000–$50,000 / yearThis position serves as a direct customer interface representative to faculty, staff and students; responds to requests for technical assistance via phone, email, or on-site; troubleshoots, supports and repairs hardware, operating systems, software, audio and video, mobile and smart devices; may lead small or special projects and/or supervise personnel for a project; creates documentation and training and mentors other team members and users; requires minimal work quality review and oversight. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy's largest multidisciplinary laboratory, Oak Ridge National Laboratory.
Onsite Technology Specialist Kimberly-Clark CorpOnsite Technology SpecialistKnoxville, TN$79,880–$94,440 / yearOR 7+ years of applied experience with demonstrated skills described below: Troubleshooting and solving basic computer issues; and familiar with Windows 7/10/11, Windows 2019 Server, Cisco Networking, LAN networks, Wireless networks, Firewalls, Microsoft Office products, Zoom and Teams, SharePoint, smartphones, and tablet (IOS, Android). For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world, which is why we seek to build a workforce that encompasses the experiences of our consumers.
Advancement Information Specialist Vanderbilt UniversityAdvancement Information SpecialistNashville, TNLocated in Nashville, Tennessee, on a 330+ acre campus and arboretum dating back to 1873, Vanderbilt is proud to have been named as one of "America's Best Large Employers" as well as a top employer in Tennessee and the Nashville metropolitan area by Forbes for several years running. The Department is responsible for the identification, cultivation, solicitation, and stewardship of individuals and organizations whose charitable objectives are consistent with those of Vanderbilt University's teaching and research programs.
Information Records Management Specialist LancesoftInformation Records Management SpecialistKnoxville, TN$25Typical duties may include selecting, applying, and explaining procedures and practices to identify and resolve discrepancies, researching information sources, and documenting and coordinating results. Analyzes and performs assessments of records and documents submitted by various organizations to ensure compliance with appropriate procedural requirements.
Information Processing Specialist (Financial Aid) TNBR CareersInformation Processing Specialist (Financial Aid)Chattanooga, Tennessee$44,670–$52,487 / yearWhile performing the duties of this position, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non-routine and complex office administrative problems; observe and interpret situations; learn and apply new information or skills; perform detailed work on multiple, concurrent tasks. The Information Processing Specialist position is the primary point of contact for students submitting documentation to the Office of Financial Aid including documentation for appeals, verification, and Vocational Rehabilitation (VOC Rehab), Housing Authority and Workforce Investment and Opportunities Act (WIOA).
Information Specialist SercoInformation SpecialistNashville, TNRemoteActual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance.
Desktop Support Specialist Engineered Medical SystemsDesktop Support SpecialistBartlett, TennesseeIf hired by the Company, I understand that I will be required to provide genuine documentation establishing my identity and eligibility to be legally employed in the United States by this Company as required by the Immigration Reform and Control Act of 1986. I hereby release, discharge, and hold harmless, to the extent permitted by federal, state, and local law, any party delivering information to the Company pursuant to this authorization from any liability, claims, charges, or causes of action which I may have as a result of the delivery or disclosure of the above requested information.
Academic and Client Technologies Specialist III Tennessee Tech UniversityAcademic and Client Technologies Specialist IIICookeville, TNMinimum Qualifications: Bachelor's degree from an accredited institution in computer science, management information systems, computer engineering, or a related IT field with four years of relevant experience OR at least 60 hours of college credit from an accredited institution with six years relevant working experience with on-the-job training in IT. Some specific skills include good time management, customer relations, skills in analyzing higher-level policies and usage, expert-level technical proficiency for servers and systems, project management and managerial skills related to purchase consultation.
Regional Technology Specialist (Tennessee / Arkansas) - Johnson and Johnson MedTech, Electrophysiology Johnson & JohnsonRegional Technology Specialist (Tennessee / Arkansas) - Johnson and Johnson MedTech, ElectrophysiologyTNUnder the general direction of the manager and in accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, you will focus on: Assessing and increasing the clinical competency development for the assigned workgroup's field organization, and assessing team members' clinical skills, identifying internal or external resources to fill training gaps and monitor/track improvement to a level of certification and beyond. Required Skills: Preferred Skills: Brand Positioning Strategy, Communication, Competitive Landscape Analysis, Compliance Management, Customer Centricity, Customer Experience Management, Incentive Policy, Procedures, and Quotas, Industry Analysis, Market Opportunity Assessment, Problem Solving, Profit and Loss (P&L) Management, Project Management, Sales Prospecting, Strategic Sales Planning, Strategic Thinking, Sustainable Procurement, Vendor Selection.
Strategic Enrollment Technology Specialist - UT Chattanooga University of Tennessee SystemStrategic Enrollment Technology Specialist - UT ChattanoogaChattanooga, TNPerform data analysis and performance benchmarking of Microsoft Dynamics Reach CRM and associated enrollment technologies using multiple analytics and reporting platforms, including Argos, Power BI, and Google Analytics, to inform data-driven decisions on enrollment strategy and prospective student trends. Administer and maintain user access and security permissions within Microsoft Dynamics Reach CRM and related enrollment systems, including configuration of security roles, field-level permissions, shared views, and access groups to enforce a secure and scalable database architecture.
NewIT Support Specialist I Premier Medical GroupIT Support Specialist IClarksville, TNThis position is also responsible for several specific areas, including PC desktop/laptop and peripheral equipment, user login management, door access control, employee phones, networked printer/fax/copy/scanners. Manage and deploy updated Windows OS images with essential applications like antivirus, printers, security updates, application software, system management tools.
Health Information Privacy Specialist, Centralized Privacy Covenant HealthHealth Information Privacy Specialist, Centralized PrivacyKnoxville, TNMonitors audit reports to ensure proper access of records for the purpose of preserving data integrity and for proper accessibility such as electronic HIM (eHIM) access via daily monitoring of access reports (like Sovera Optical Imaging access reports) and more complex release of information issues (like with decedents or legal representative/ POA's or health oversight surveyors). Evaluates privacy cases by completing HIPAA Risk Assessment to assess for Low Probability of Compromises (non-reportable breaches) and escalates to legal counsel with discussion of case any that are questionable or above low probability of compromise (reportable breaches).
IT Support Specialist NextechIT Support SpecialistFranklin, TENNESSEEIf you are looking for an opportunity to expand your technical skill set, work alongside an experienced IT team, and contribute to a growing organization, we encourage you to apply. A growing consumer products company in the Franklin, TN area is seeking an IT Support Specialist to join its collaborative and expanding technology team.
Trenchless Technology Specialist Brown and Caldwell IncTrenchless Technology SpecialistTNRemote$129,000–$177,000 / yearThis role is a senior technical position focused on delivery excellence, risk management, and application of best practices for trenchless technologies, including micro-tunneling, tunneling, horizontal directional drilling (HDD), jack-and-bore, pilot tube methods, and related trenchless construction techniques. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and approved engagement request with Brown and Caldwell, Brown and Caldwell reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
Event Technology Specialist - CVENT McDermott Will & Emery LLPEvent Technology Specialist - CVENTNashville, TN$93,000–$142,000 / yearJob Description: The Event Technology Specialist is responsible for the end-to-end build and execution of event registration websites, mobile applications, and related digital event experiences using the cloud-based event marketing and management platform (CVENT). Essential Functions and Responsibilities: Design, build, and maintain event websites and mobile apps with a focus on usability, performance, and accessibility.
Senior User Support Specialist Contact Government Services LLCSenior User Support SpecialistChattanooga, TNPerforms help desk functions, responds to user phone calls, installs, troubleshoots litigation support packages on user desktops, and coordinates support with office automation contractors/staff. Provide Tier I support, basic routine high-volume issues, and Tier II support, in-depth troubleshooting, backend analysis, persistent issues for hardware, software, and peripherals.
Security Technology Operations - Security Specialist Deloitte Touche Tohmatsu LtdSecurity Technology Operations - Security SpecialistHermitage, TNOur purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Act as liaison between departments and authorized third party vendors to resolve emergency security system issues to assure confidence in reliability and functionality of systems.
IT Support Specialist Dentsply Sirona IncIT Support SpecialistJohnson City, TNDentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Analyze, research, and resolve complex end-user escalation incidents or issues and troubleshooting from other IT support staff; escalate as necessary.
NewHealth Information Specialist I-Entry Level- 7538 Datavant LLCHealth Information Specialist I-Entry Level- 7538TNThis is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies.
NewIT Support Specialist Charter FoodsIT Support SpecialistMorristown, TN$50,000–$60,000This role is the frontline of our IT Services department — helping users resolve technical issues, setting up systems, and ensuring smooth day-to-day operations. Support and configure infrastructure devices, and productivity suites (e.g., Microsoft 365 Suite, TMW, and Dynamics Business Central.
IT Support Specialist VitalsearchgroupIT Support SpecialistNashville, TennesseeThis role supports internal users with account access, healthcare applications, EMR/EHR systems, email, VPN, connectivity, and basic hardware/software issues in a HIPAA-regulated environment. This person should be comfortable supporting both clinical and non-clinical staff, documenting issues clearly, and working in a fast-paced healthcare environment where privacy, accuracy, and responsiveness are important.
NewHealth Information Specialist I-Entry Level- 7538 DatavantHealth Information Specialist I-Entry Level- 7538Memphis, TNThis is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies.
Tier 1 Customer Support Specialist I HealthStream, Inc.Tier 1 Customer Support Specialist INashville, TN$19.47–$20.67 / hourOur shared vision is to enhance the quality of healthcare by empowering the people who deliver care - a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Provide phone, email, and chat support; working closely with customers and with internal teams to efficiently resolve any issues that may come up.
NewTechnical Support Specialist Main SailTechnical Support SpecialistOak Ridge, TNTroubleshoot and resolve software/hardware/connectivity problems by utilizing technical knowledge gained through course work, Internet research, contacting vendor support, and. Preferred Job Requirements Associate degree in related discipline and 2-5 years of relevant experience OR Bachelor s degree in related discipline with 1 year of experience.
User Support Specialist SercoUser Support SpecialistNashville, TNThe Army PPB BOS program is seeking a User Support Specialist to provide Tier 1 user support for PPB BOS applications, ensuring end users can effectively access and use cPROBE applications and analytical tools. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations.
IT Support Specialist Malibu Boats IncIT Support SpecialistTNTo perform the job successfully, an individual should demonstrate the following competencies: Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed. 2+ years installing, supporting, troubleshooting, and maintaining client hardware (desktops/laptops), servers (physical and virtual), printers, switches, and VoIP.
BIM Support Specialist II SSR CareerBIM Support Specialist IINashville, TennesseeRecruiters or staffing agencies: SSR is not obligated to compensate any external recruiter or search firm who presents a candidate, their resume, or profile to an SSR employee without 1) a current, fully-executed agreement on file and 2) being assigned to the open position via HR . • Training Skills – ability to enhance the job performance of colleagues through teaching; assist colleagues in the development of necessary knowledge, skills, and competencies to improve future performance.
Technical Support Specialist CareTriaTechnical Support SpecialistMemphis, TennesseePHYSICAL DEMANDS: Location of job activities 100% inside Noise and/or vibrations exposure Frequently reach (overhead), handle, and feel with hands and arms Stand and sit for prolonged periods of time Occasionally stoop, kneel, and crouch Occasionally lift, carry, and move up to 35 pounds Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Technical Support Specialist is responsible for providing technical assistance and support to end users related to computer systems, hardware, and software.
IT AM Support Specialist SCM and EWM (f/m/d) Yazaki North America IncIT AM Support Specialist SCM and EWM (f/m/d)TNTrain other persons in the area (primarely IT knowledge transfer; business trainings are possible on request if useful) and ensure creating / usage of proper training material. Founded in 1929, Yazaki is a Japanese full systems supplier of wire harness, electrical, data products and solutions enabling vehicle electrification, connectivity, and autonomy integration.
Smart Materials Support Specialist Bechtel CorpSmart Materials Support SpecialistKnoxville, TNExtraordinary teams building inspiring projects: Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world''s infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place. We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably.
Technical Support Specialist Vanderbilt UniversityTechnical Support SpecialistNashville, TNLocated in Nashville, Tennessee, on a 330+ acre campus and arboretum dating back to 1873, Vanderbilt is proud to have been named as one of "America's Best Large Employers" as well as a top employer in Tennessee and the Nashville metropolitan area by Forbes for several years running. Key Functions and Expected Performance: User Support and Troubleshooting: Provide comprehensive remote and in-person technical support to students, faculty, and staff, addressing issues related to hardware, software, and university systems.
NewProduct Support Specialist EnableComp LLCProduct Support SpecialistFranklin, TNEnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers' Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes.
NewTier 2 Customer Support Specialist HealthStream, Inc.Tier 2 Customer Support SpecialistNashville, TN$55,727–$75,000 / yearOur shared vision is to enhance the quality of healthcare by empowering the people who deliver care - a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Willingness to learn a variety of HealthStream platforms and products, and to commit to ongoing learning to maintain competence in assigned products/solutions.
Testing and Software Support Specialist Meharry Medical CollegeTesting and Software Support SpecialistNashville, TennesseeKnowledge of Workday, Exam Software (Exam Soft) Item Banker, National Board Medical Examinations (NBME) and Microsoft Office Suite (Word, Excel, PowerPoint and Word specialized skills, Knowledge, and abilities that are preferred to perform the essential function of the role as needed. Primary administrator of all national board testing software inclusive of the college learning management system and internal exam software pertaining to trainings, software updates, proctoring and basic troubleshooting among pertinent campus staff/faculty/students.
Product Support Specialist EnableCompProduct Support SpecialistUnited States - Remote, TennesseeRemoteEnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM Position Summary The Product Support Specialist is responsible for owning and resolving product-related support requests, serving as a key liaison between Operations, Product, Implementation, and Technology teams. – Supervisor, Operations We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
Network Support Specialist Ritter CommunicationsNetwork Support SpecialistTNEssential Job Functions: Provisions new service, disconnects service, suspends, and reconnects, facility changes, feature changes, CPE activation, and/or fulfilling other service delivery requests; Interdepartmental coordination of complex order assignment and fulfillment; Responsible for fulfilling orders requiring new assignment, facility changes and completions; Responsible for record keeping such as: maintaining cut sheets, updating facility records, and updating trouble records; Manages directory number portability requests; Troubleshoot and test customer service delivery; Activates voice, video and data services across copper, fiber and Ethernet platforms; Troubleshoots virtualization services; Participates in a team environment; providing valuable input and suggestions; Interacts with Engineering, Field Operations, NOC, and end-customers; Performs all other related duties as assigned. General Summary: The Network Support Specialist is a part of the Ritter Network Operations team responsible for providing overall operational support to Ritter's Enterprise customers, to include provisioning enterprise services, move/add/change and disconnect orders.
Product Support Specialist Schneider Electric SEProduct Support SpecialistFranklin, TNFrom the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital. Provide technical support to Field Sales Organization Clarifying orders between Field Office and Brand Labeled Suppliers Hosting Customer Witness Testing as Required Other related duties as required What qualifications would make you successful in this role?
Part Time Auction Support Specialist (Manheim) Cox CommunicationsPart Time Auction Support Specialist (Manheim)Mount Juliet, TennesseeCox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. This position ensures accurate, efficient recording of vehicle and customer information/ during the sale and provides administrative support to the auctioneer on sale days from a local Cox Automotive Manheim location virtually.
Remote Customer Support Specialist HTTravelsRemote Customer Support SpecialistMurfreesboro, TNRemoteThis role involves assisting clients throughout the travel planning process, responding to inquiries, coordinating information, and helping ensure a smooth and organized experience from initial request through final confirmation. You will play an important role in supporting clients, maintaining accurate records, coordinating travel-related details, and providing timely updates throughout the planning journey.
NewProduct Support Specialist (REMOTE) JLLProduct Support Specialist (REMOTE)Knoxville, TNRemoteWhether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Acting as the product subject-matter expert for the Portfolio Management section of LeasingOS, and delivering training and walkthroughs that help brokers adopt and get value from it.
Remote Customer Support Specialist LjhorizonsRemote Customer Support SpecialistChattanooga, TennesseeRemoteLJ Horizons is a client-focused service organization dedicated to providing personalized support and coordination for individuals, couples, and families. You will assist with client communication, updates, coordination, and ongoing support to help ensure a smooth and positive client experience.
Tier 1 Technical Support Specialist Hybrid schedule CPI Card Group Inc.Tier 1 Technical Support Specialist Hybrid scheduleNashville, TNCPI helps our customers foster connections and build their brands through innovative and reliable solutions, including financial payment cards, personalization and fulfillment, and Software-as-a-Service (SaaS) instant issuance. This role is responsible for providing excellent customer service, building and maintaining strong customer relationships, and becoming an expert on the technical challenges, requirements, and solutions of our product.