NewGenerative AI Training & Support Specialist JobotGenerative AI Training & Support SpecialistNew York, NY$80–$90 / hourInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Reporting to the Senior Manager of User Engagement, Education & Tech Academy, this individual will be responsible for designing, delivering, and supporting generative AI training and enablement programs across the enterprise.
NewLegal Billing Specialist JobotLegal Billing SpecialistUniondale, NY$60,000–$70,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Our client, a full-service, regional law firm, is currently seeking a dynamic and experienced Legal Billing Specialist to join their team.
NewSenior Tax Specialist Vaco LLCSenior Tax SpecialistNew York, NY$170,000–$200,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Payroll Specialist Kforce Inc.Payroll SpecialistFort Lee, NJ$75,000–$85,000This includes processing, reviewing, and approving the payroll for salaried and hourly, full-time and part-time union and non-union employees employed by four different entities and ensuring timely and accurate payroll processing for all employees. The Payroll Specialist partners with the Accounting and HR teams as well as management on initiatives relating to compensation, record maintenance, employee benefit payments, and legal compliance.
NewProperty Adjuster Specialist - Field USAAProperty Adjuster Specialist - FieldNew York, NYRemote$85,050–$130,410 / yearProactively manages assigned claims caseload comprised of complex damages that require commensurate knowledge and understanding of claims coverage including potential legal liability. 2 years of relevant property claims adjusting experience of moderate complexity losses that includes writing estimates, involving dwelling and structural damages.
SAP Systems Engineering Specialist with SAP Cloud Architecture Expertise Trigyn Technologies IncSAP Systems Engineering Specialist with SAP Cloud Architecture ExpertiseNew York City, NY$86–$92 / hourTemporaryContractorFull timeTechnical Architecture of SAP Cloud with SAP On-premise Landscapes and Applications: • Support and maintain infrastructure platform, network, security and storage components in a cloud environment working with VMWare, Storage subsystem, Network components such as Load Balancer, Secure Socket Layer communication, VPN etc. This position will serve to reinforce the ERP Project's capacity in respect of Systems Engineering, specifically concerning the ongoing design, build, deployment, maintenance and optimization of the organization's SAP ERP system covering both the various SAP systems and applications part of the On-Premise landscape as well as the integration of select SAP Cloud applications and solutions.
HR ADP Workforce Now Specialist TemPositions Group Of CompaniesHR ADP Workforce Now SpecialistBronx, NY$30–$30 / hourTemporaryContractorFull timeThe primary goal of this role is to automate HR processes, improve system utilization, support HR and business operations, and train managers to use ADP Workforce Now efficiently and consistently. We are a completely self-contained community within the city, with 171 buildings located on 129 landscaped acres and offering apartments affordable to a variety of income levels.
Desktop Support Analyst SRI Tech SolutionsDesktop Support AnalystWhippany, NJFull timeSeeking a Desktop Support Engineer to provide onsite end-user support, device management, asset lifecycle administration, and technical troubleshooting in a corporate environment. Provide desk-side support, break-fix services, IMACD activities, device refreshes, and data migrations.
Lactation Specialist – Labor and Delivery – FT Evenings NewYork-PresbyterianLactation Specialist – Labor and Delivery – FT EveningsBronxville, NY$140,200–$168,000 / yearFacilitates professional nursing practice by virtue of his/her clinical expertise, lead the Baby Friendly initiative, and teaching abilities and acts as a preceptor for new staff and students by providing them with a professional role model. At NewYork-Presbyterian Hospital, Women's Health nurses have created a supportive, compassionate environment for all phases of ante- through post-partum care.
NewBanking Relationship Specialist ConnectOne BankBanking Relationship SpecialistHicksville, NY$22–$27 / hourAssists with Teller functions as needed including performing banking transactions over the phone or at the drive-up window including accepting deposits, cashing checks, and assisting clients with other banking needs, and branch opening and closing as needed. Banking Relationship Specialists play a vital role in ConnectOne “Client First” banking experience by acquiring, retaining, and expanding banking relationships of both the business and consumer clients while demonstrating the ConnectOne Culture.
Computer Support Specialist EclaroComputer Support SpecialistNew York, NYFull timeECLARO’s client aims to enhance public services and promotes sustainable resource management, offering advanced solutions and services. Communication: Excellent verbal and written communication skills to explain complex technical concepts to non technical users.
Computer Support Specialists EclaroComputer Support SpecialistsJamaica, NYFull timeSkills:Must have advanced computer and software skill / knowledge beyond those define in Computer Operator including skills in multiple software. Many provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Clerical Support Specialist Trigyn Technologies IncClerical Support SpecialistNew York City, NY$21–$22 / hourTemporaryContractorFull timeTrigyn's direct government client has an immediate multiple openings for Clerical Support Specialist in New York, NY. Trigyn is ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 Certified.
Desktop Support Technician, Financial Services Onsite The Peak OrganizationDesktop Support Technician, Financial Services OnsiteJericho, NY$25–$25 / hourContractorWe are seeking a skilled Desktop Support Technician for a financial customer to provide hands-on support and ensure smooth technical operations. For consideration, please forward a copy of your resume in either Word or PDF format to Erika Rupinski at erupinski@peaksystemsinc.com.
Engineering - Automation Specialist EclaroEngineering - Automation SpecialistWarren, NJ$61.02–$64.72 / hourFull timeResponsibilities:Develop, and qualify automated methods for Cell therapy QC assays (e.g., flow cytometry, cell-based assays, molecular-based assays, and cell viability) using automated liquid handlers and integrated platforms. This hands-on role will focus on designing, programming, and optimizing automation scripts and workflows for platforms such as Hamilton and Tecan, ensuring seamless technical transfer and compliance within a GMP environment.
Knowledge Management Specialist EclaroKnowledge Management SpecialistWhite Plains, NYFull timeA solid understanding of content management and content strategy is essential, including the ability to architect semantic frameworks that support enterprise search, personalization, and scalable knowledge ecosystems. This includes leveraging ML and AI for knowledge creation and gap analysis, and applying ontologies, knowledge graphs, and semantic layers to improve content structure, retrieval, and discoverability.
Information Technology Specialist 3 (Information Security) New York State Thruway AuthorityInformation Technology Specialist 3 (Information Security)New York, NY$90,681–$113,650 / yearA bachelors or higher-level degree in any field including or supplemented by 15 semester credit hours in computer science or related field substitutes for three years of required experience; any bachelor's substitutes for two years of required experience. Candidates in a bachelor's degree program with at least 15 semester credit hours in computer science or related field may substitute such credits for one year of required experience.
Information Technology Specialist 2, SG-18 New York State Thruway AuthorityInformation Technology Specialist 2, SG-18NY$66,951–$85,138 / yearThrough engagement, data-driven regulation and policy, and operational excellence, the Department and its employees are responsible for empowering consumers and protecting them from financial harm; ensuring the health of the entities we regulate; driving economic growth in New York through responsible innovation; and preserving the stability of the global financial system. Minimum Qualifications Appointment method: Minimum Qualifications: One year of the service of permanent competitive, non-competitive NY Helps, or 55-b/55-c service as an Information Technology Specialist 1 or Information Technology Specialist 1 (Programming); or Six years of Specialized experience in information technology.
Information Technology (IT) Specialist SPS-North AmericaInformation Technology (IT) SpecialistNew York, NY$75,000–$80,000 / yearIn North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. The ideal candidate is a customer-focused, detail-oriented team player with strong analytical and troubleshooting skills, and hands-on experience supporting Windows, VMware, Hyper‑V, and hybrid infrastructure environments.
25B Information Technology Specialist Army National Guard of the United States25B Information Technology SpecialistOrangeburg, NY$200–$250 / weekThrough your training, you will develop the skills and experience to enjoy a civilian career working as a network support technician, data processing technician, or computer programmer in just about any company that uses computers. Job training for an Information Technology Specialist consists of 10 weeks of Basic Training, where you''ll learn basic Soldiering skills, and 20 weeks of Advanced Individual Training (AIT) with classroom instruction.
Information Technology Specialist 2 (Programming) New York State Thruway AuthorityInformation Technology Specialist 2 (Programming)NY$80,147–$89,138 / yearFor the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination.
Information Technology Specialist 2 New York State Thruway AuthorityInformation Technology Specialist 2NY$80,147–$89,138 / yearPreferred Qualifications: The candidate should have a basic understanding of Object-Oriented Programming, Software Development Life Cycle, Oracle, MVC, Net Core, C# .Net, REST APIs, XML, HTML, CSS, JavaScript, jQuery, JSON, Bootstrap, JAVA, PL/SQL, TFS/DevOps, Adobe Designer, Adobe Experience Manager Forms. Responsibilities include, but are not limited to: Perform or assist in performing technical activities related to writing instructions (code), application program development, program and system testing, and business/systems analysis and design related to computer systems, systems maintenance, and implementation in such areas as the design and development of database systems.
Information Technology Specialist (APPSW), AI Software Engineer, GS-2210-15, FPL 15 (Direct Hire) U.S. Department of EducationInformation Technology Specialist (APPSW), AI Software Engineer, GS-2210-15, FPL 15 (Direct Hire)New York, NY$147,945–$197,200 / yearIf you are claiming Veterans Preference, you must submit: A copy of your DD-214 that shows active service and character of discharge, OR A certification of expected discharge or release from active duty under honorable conditions within 120 days from the date of application (Current Active Duty Members only); AND/OR The Application for 10-Point Veteran Preference (SF-15) AND all documents indicated on the form as proof of type of preference; AND/OR Proof of Sole Survivorship Preference (e.g., certificate of death or 100% disability as a result of serving in the armed forces). Customer Service - Works with clients and customers (i.e., any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Supervisory Information Technology Specialist (InfoSec) U.S. Department of Homeland SecuritySupervisory Information Technology Specialist (InfoSec)New York, NY$167,560–$197,200 / yearCustomer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. As a Supervisory Information Technology Specialist (InfoSec), at the full performance level, you will perform the following duties: Supervise, both technically and administratively, a group of specialists in the performance of work that involves ensuring the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools.
Information Services NextGen Application Support Specialist (Remote) Boston Childrens Health Physicians LLPInformation Services NextGen Application Support Specialist (Remote)Valhalla, New YorkRemoteAssist in onboarding new locations, including conducting workflow analysis, implementing information systems, establishing workflows, providing onsite and remote go-live support. The ideal candidate possesses a strong understanding of NextGen EHR functionalities, excellent problem-solving skills, and a commitment to delivering high- quality support.
Technology Support Specialist - Level I South Plainfield School DistrictTechnology Support Specialist - Level ISouth Plainfield, NJBroad knowledge of instructional technology equipment and applications to include Microsoft applications, Google applications on-line services, and technology resources. Formal training or relevant experience with Computer Technology, Networking, and Information Systems.
Diagnostics Technical Specialist Zoetis IncDiagnostics Technical SpecialistFlorham Park, NJFull timeAny unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. The Diagnostics Technical Specialist (DTS) provides onsite support to veterinary clinics, laboratory research, and veterinary academic settings and are responsible for the overall business health and customer satisfaction of their assigned territories.
NewIT - Technology Specialist - IT Service, Support and Operations | Mobile Testing | Mobile Automation Testing Cloudspace LLCIT - Technology Specialist - IT Service, Support and Operations | Mobile Testing | Mobile Automation TestingNew York, NYJob Title: Technology Specialist - IT Service, Support and Operations | Mobile Testing | Mobile Automation Testing Oracle DDB Test Lead. Any additional information you would like to share about the project specs/nature of work:, Project Code :ConEd MTM RAS Modernization
Technology Specialist - IT Service, Support and Operations | Mobile Testing | Mobile Automation Testing Ipolarity LLCTechnology Specialist - IT Service, Support and Operations | Mobile Testing | Mobile Automation TestingNew York, NYDetailed Job Description: The Oracle CCB Customer Care Billing Testing Lead is responsible for leading end to end testing activities across Customer. Any additional information you would like to share about the project specs/nature of work: Project Code: CORE TCoE Edge ProjectsTesting Support.
Technology Specialist - IT Service, Support and Operations | Data On Cloud - Platform | AWS IMCS Group IncTechnology Specialist - IT Service, Support and Operations | Data On Cloud - Platform | AWSStamford, CTCompany Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.
NewIT - Technology Specialist - IT Service, Support and Operations | Data On Cloud - Platform | AWS Cloudspace LLCIT - Technology Specialist - IT Service, Support and Operations | Data On Cloud - Platform | AWSStamford, CTPerform advanced data analysis using AWS Redshift and SQL to deliver actionable insights. Job Title: Technology Specialist - IT Service, Support and Operations | Data On Cloud - Platform | AWS.
NewIT - Technology Specialist - IT Service, Support and Operations | IOT | Azure IoT Cloudspace LLCIT - Technology Specialist - IT Service, Support and Operations | IOT | Azure IoTNew York, NYYou will develop agentic and modeldriven applications using Azure AI Foundry, Microsoft Copilot including Copilot Studio and the Copilot Agent Framework, and modern MLOps practices. The role focuses on integrating AI into enterprise systems including SharePointgrounded RAG with robust guardrails, security, performance, and scalability.
Technology Sales Support Specialist - Solution Consultant Wolters Kluwer N.V.Technology Sales Support Specialist - Solution ConsultantNJ$57,400–$98,350 / yearTo maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. As a Technology Sales Support Specialist, you'll advance your technical support capabilities to assist in more complex sales scenarios.
Technology Support Specialist (Temporary) A+E Global MediaTechnology Support Specialist (Temporary)Stamford, ConnecticutThis is a highly visible role supporting executives and media/production teams in a fast-paced environment, ideal for someone who combines strong technical troubleshooting with exceptional customer service, calm under pressure, and great judgment. Work Locations:With the exception of some select roles that have In-Office requirements, most temporary or third party payroll workers should expect to work remotely, unless otherwise discussed.
Technology Support Specialist (Temporary) A&E Television Networks, LLCTechnology Support Specialist (Temporary)Stamford, CTThis is a highly visible role supporting executives and media/production teams in a fast-paced environment, ideal for someone who combines strong technical troubleshooting with exceptional customer service, calm under pressure, and great judgment. Work Locations: With the exception of some select roles that have In-Office requirements, most temporary or third party payroll workers should expect to work remotely, unless otherwise discussed.
Technology Specialist - IT Service, Support and Operations | Mobile Testing | Mobile Automation Testing IMCS Group IncTechnology Specialist - IT Service, Support and Operations | Mobile Testing | Mobile Automation TestingBerkeley Heights, NJCompany Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.
NewIT - Technology Specialist - IT Service, Support and Operations | Java | Java - ALL Cloudspace LLCIT - Technology Specialist - IT Service, Support and Operations | Java | Java - ALLNew York, NYLooking for a Subcon requirement for Java framework Engineer, GCP, Kafka and BigQuery/SQL. #Hands on knowledge for MS API, Splunk, DevOps, strong understanding on database connectors.
NewIT - Technology Specialist - IT Service, Support and Operations | Artificial Intelligence | Artificial Intelligence - ALL Cloudspace LLCIT - Technology Specialist - IT Service, Support and Operations | Artificial Intelligence | Artificial Intelligence - ALLNew York, NYLooking for a Subcon requirement for Kubernetes, Golang, AI, React. Work Location & Reporting Address: New York, NY 10285 ( Hybrid ).
Information Technology Administrator Azenta IncInformation Technology AdministratorSouth Plainfield, NJ$55,000–$69,000 / yearAs an IT Desktop Support Specialist, you will provide high-quality technical support to internal users, resolve desktop and network-related issues, and help maintain a reliable IT environment that supports day-to-day business operations. Provides support services to employees with technical problems and information technology issues involving desktop, laptop, or network services and equipment from local personnel or from employees using network remote access.
Information Technology Administrator Brooks Automation US, LLCInformation Technology AdministratorSouth Plainfield, NJAll we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity Job TitleInformation Technology Administrator Job Description Position Title: Information Technology Administrator Location: South Plainfield, New Jersey Shift: M-F 9am-530pm Intro At GENEWIZ, from Azenta Life Sciences, new ideas, new technologies and new ways of thinking are driving our future. As an IT Desktop Support Specialist, you will provide high-quality technical support to internal users, resolve desktop and network-related issues, and help maintain a reliable IT environment that supports day-to-day business operations.
Director, Information Technology Progyny IncDirector, Information TechnologyNew York, NY$160,000–$175,000 / yearStrategic Leadership: Direct the IT departments roadmap, aligning technology investments with organizational growth while managing a team of technical specialists • Infrastructure & Security: Serve as the internal expert for Microsoft Entra (Identity) and Microsoft Defender, overseeing threat protection, conditional access policies, and enterprise-grade security protocols • Endpoint Management: Architect and manage our global device footprint using Microsoft Intune & JAMF, ensuring seamless deployment, compliance, and patch management • Business Automation: Lead the adoption of the Power Platform, specifically using Power Apps and Power Automate to digitize manual workflows and enhance departmental efficiency • M365 Governance: Oversee the full Microsoft 365 tenant, ensuring optimal configuration of Teams, SharePoint, and Exchange while maintaining strict data governance • AI in the workforce: Support the rollout and enablement of AI in the workforce and demonstrate the ability to use AI to strengthen the performance of the IT team and the business generally. Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcares Best Places to Work in Healthcare, Forbes Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc.
Sr. Specialist, Technology Auditor, Application Technology The Bank of New York Mellon CorpSr. Specialist, Technology Auditor, Application TechnologyNew York, NY$58,000–$111,000 / yearIn this role, youll make an impact in the following ways: Conducts risk-focused audit fieldwork on technology and applications to identify risks and issues. To be successful in this role, were seeking the following: Bachelor''s degree in computer science, Information Technology, or a related field or equivalent combination of education and work experience required.
Desktop Support Specialist Computer Aid IncDesktop Support SpecialistNewark, NJ$28–$32 / hourWe are looking for a Desktop Support Specialist to provide first-line support to users of CRM Dynamics 365, addressing inquiries and troubleshooting issues related to daily operations. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Desktop Support Specialist The Custom Group of CompaniesDesktop Support SpecialistFairfield, NJ$65,000–$70,000 / yearWe are seeking a Reliable and customer-focused Technology Support Specialist to provide day-to-day technical assistance to our employees. The ideal candidate will have a strong working knowledge of computer systems, hardware, software, and network connectivity.
Desktop Support Specialist Marc JacobsDesktop Support SpecialistNew York, NYFull timeThe position also supports device deployment, asset lifecycle management, documentation, and IT projects while delivering a high level of customer service, including support for executive and VIP users. Marc Jacobs uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward all levels of expertise, performance, and tenure.
IT Technical Support Specialist (Windows Desktop & MacOS Support || Bilingual Korean/English) Macpower Digital Assets Edge Private LimitedIT Technical Support Specialist (Windows Desktop & MacOS Support || Bilingual Korean/English)New York, NY$31–$31 / hourThe ideal candidate will manage IT equipment, troubleshoot hardware and software issues, and ensure smooth operations for SAP, POS systems, networking, and end-user devices. Job Summary: We are seeking a skilled Bilingual (Korean/English) IT Technician to provide hands-on technical support to both office staff and retail store teams.
Dedicated Onsite Technology Specialist Flexible Business Systems, IncDedicated Onsite Technology SpecialistLynbrook, NYRace/EthnicityDecline to answerHispanic or LatinoWhite, not Hispanic or LatinoBlack or African-American, not Hispanic or LatinoAsian, not Hispanic or LatinoNative Hawaiian or Other Pacific Islander, not Hispanic or LatinoAmerican Indian or Alaskan Native, not Hispanic or LatinoTwo or More Races, not Hispanic or LatinoMENA (Middle Eastern and North African). No answerGED or EquivalentHigh SchoolSome CollegeCollege - AssociatesCollege - Bachelor of ArtsCollege - Bachelor of Fine ArtsCollege - Bachelor of ScienceCollege - Master of ArtsCollege - Master of ScienceCollege - Master of Fine ArtsCollege - Master of Business AdministrationCollege - DoctorateMedical DoctorOther.
Technology Applications Specialist Cooley LLPTechnology Applications SpecialistNew York, NY$93,000–$135,000 / yearService oriented mentality, high sense of ownership of the problems and requests assigned, focus on managing and resolving issues in a timely fashion, establishing, and maintaining communication with technology customers to keep them updated with status of their requests, initiating, and performing changes on the production systems and proactively escalating any issues that cannot be resolved within the established timeframes. We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits.
Technology Delivery Specialist (47387) Global Elite IncTechnology Delivery Specialist (47387)Garden City, NYThis role is central to maintaining productivity across our organization by resolving information technology issues quickly, coordinating with external IT partners, and ensuring staff have the hardware, software, and network access they need to succeed. Position Overview: We are seeking a Technology Delivery Specialist to serve as the critical link between our IT support team and employees, acting as a help desk resource and providing hands-on technical support and desktop support.