Wilmington, NC30+ days ago
ESSENTIAL AND OTHER IMPORTANT FUNCTION STATEMENTS-Essential and other important responsibilities and duties may include, but are not limited to, the following: Essential Functions: Utilize customer service skills to provide assistance to current and potential students by sharing information regarding student centered processes (including but not limited to admissions information and enrollment steps, records and registration, basic financial aid information, direction to the appropriate employee or department, and other general student questions); Provides information regarding course offerings which requires general familiarity with programs and services offered by the college; Assist the public and students at the Student Services front desk, Information Center, and Welcome Center, on the Downtown Campus and/or North Campus; Place outbound calls to current or potential Cape Fear Community College students or other internal and external customers of the college for registration and payment reminders, admissions information, and other call campaigns. Respond to requests for information and general college questions via email, text, and live chat in a timely manner, making sure information is up to date and accurate, and by always communicating in a professional manner Verify, review, and process forms and other documents received or requested by Enrollment Services for completeness and conformance with established regulations and procedures; Process student address changes and other student updates in the Student Information System (Ellucian Colleague), use document imaging software to record receipt of incoming documents; Assist New Student Navigators with event preparation, student appointment scheduling, and other mission critical administrative tasks; As needed, operate an extensive call center console; refer and transfer calls to appropriate department personnel; Sort and deliver mail for all staff in the Student Services Division.