p style="text-align:inherit"/>Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.
Identifying internal IT controls, assessing their design and operational effectiveness, determining risk exposures and developing remediation plans and determining technical and business impact of identified security and control issues and providing remediation guidance to clients.
Logs and resolves Help Desk contacts (calls, emails, walk-ins, voicemail) regarding, but not limited to: • network connectivity • PC, mac, printer and mobile hardware support • application support • audio visual requests • ad hoc requests • account creation and password resets. Demonstrates exceptional resourcefulness by leveraging diverse tools-including online research, internal knowledge bases, and vendor or community forums-to thoroughly diagnose and resolve technical issues, while effectively guiding end users through each troubleshooting step to ensure understanding and successful problem resolution.
This role combines hands-on technical support with leadership responsibilities, including team management, process improvement, and coordination with other IT functions to deliver high-quality end-user support. The IT Service Desk Manager is responsible for overseeing daily operations of the IT Service Desk team to ensure timely and effective resolution of technical issues and service requests.
p>The Service Desk Manager will manage a team of Service Desk Analysts and IT support personnel, ensuring efficient resolution of technical issues, optimal user experience, and adherence to ITIL best practices for GTI staff across all locations, including retail, cultivation, office environments and the HQ office. This role will oversee IT support operations, ensuring high-quality service delivery and continuous improvement in IT service management.
Chicago, Illinois20 days ago
With a coast-to-coast network of 19 leading firms including HowardSimon ("HSR"), Jocelyn Pension Consulting ("JPC"), Retirement Strategies Group (“RSG”), Retirement Planners and Administrators (“RPA”), Pension Financial Services (“PFS”), Pollard & Associates ("PA"), Carlson Quinn ("CQ"), SI GROUP ("SIG"), Retirement Planning Consulting Group (“RPCG”), Karel-Gordon & Associates ("KGA"), Cash Balance Actuaries ("CBA"), Pension Consultants, Inc. (“PCI”), Actuaries Unlimited (“AUI”), California Retirement Plans (“CRP”), Benefit Equity ("BEI"), United Benefit Pensions, Inc. ("UBP"), Creative Retirement Systems ("CRS"), Associated Pension Consultants ("APC"), Allied Consultants, Inc. ("ACI"), American Retirement Plan Services, LLC (“ARPS”), and SMS Retirement (“SMS”). Recognized as one of Inc. 5000’s Fastest Growing Private Companies in America and certified as a Great Place to Work, Strongpoint offers a suite of services that prioritizes accuracy, compliance, and reduction of regulatory risk for its clients, delivered by local client success teams that understand the nuances of the markets they serve.
Preferred Qualifications: • Certifications related to or pursuing certification related to Auditing, such as Certified Internal Auditor (CIA), or Certified Information Systems Auditor (CISA) • Certifications related to or pursuing certification related to Cloud (CCSP), Cyber or Technology Operations, such as Cloud provider certifications, Certified Information Systems Security Professional (CISSP), or Certified Information Security Manager (CISM), 2+ years of experience in payment networks • 3+ years of experience in planning and leading audits • 4+ years of experience auditing cyber or information security • 2+ years of experience auditing emerging technologies • 2+ years of experience in risk and data management • 1+ years of experience performing data analysis in support of internal auditing • Financial service industry experience. Charlotte, NC: $119,400 - $136,200 for Prin Assoc, Cyber Risk & Analysis Chicago, IL: $119,400 - $136,200 for Prin Assoc, Cyber Risk & Analysis McLean, VA: $131,300 - $149,800 for Prin Assoc, Cyber Risk & Analysis New York, NY: $143,200 - $163,500 for Prin Assoc, Cyber Risk & Analysis Plano, TX: $119,400 - $136,200 for Prin Assoc, Cyber Risk & Analysis Richmond, VA: $119,400 - $136,200 for Prin Assoc, Cyber Risk & Analysis Riverwoods, IL: $119,400 - $136,200 for Prin Assoc, Cyber Risk & Analysis.
Chicago, Illinois23 days ago
li>Technical Support: Diagnose and resolve hardware, software, and network issues by providing step-by-step guidance, troubleshooting techniques, and effective problem-solving strategies. Issue Tracking: Utilize a ticketing system to log and track all reported issues, ensuring accurate documentation of the problem, resolution steps, and communication history.
Provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.
Coordinate across vendors, systems integrators, and client teams in multi-vendor environmentsto drive successful implementation of CIS and customer platform deploymentsand organizational readiness and adoptionAct as a primary point of contact for client stakeholders at the manager and director levels. Translate business requirements into scalable functional and technical solutions aligned to utility operations (billing, metering, customer care, credit & collections, rates, and regulatory requirements).Oversee solution design, configuration, testing, cutover, and post-go-live stabilization activities.