li>Ability to: communicate effectively, both orally and in writing; assist users in identifying and resolving problems; prioritize complex technical trouble calls and service requests; identify and dispatch technical specialties appropriate to solve problems; manipulate electronic devices, computers, and telephones; effectively handle multiple tasks simultaneously, sometimes under strict time constraints; adjust to quickly changing priorities and redirect tasks as needed; continually learn new skills; perform assignments without close supervision; effectively facilitate meetings; exercise tact and poise to deal effectively with a wide variety of people, including other employees, outside vendors, and the public.
Two years of experience in varied office clerical work utilizing a variety of application software packages, including one year of experience assisting users and resolving hardware and software problems, or any equivalent combination of training and experience which provides the desirable knowledge, skills, and abilities.