NewProject Manager Information Technology I - IM Project Management CHRISTUS HealthProject Manager Information Technology I - IM Project ManagementIrving, TXThe Project Manager will gather and evaluate information concerning a user’s conceptual needs, estimate and schedule project activities and associated costs, coordinate and participate in analysis/design/coding activities, ensure that system changes are fully tested, ensure users are fully trained and prepared, associated guideline and procedure requirements are met, and coordinate implementation of the changes. Ensuring super-users or other support personnel are in place at go-live, and succession planning is documented to insure ongoing competency support in facilities and departments affected by new systems being implemented or upgraded.
Academic Technology Director - Lyle (HR Title: Academic Tech Svc Director III) - (INF00000201) SMUAcademic Technology Director - Lyle (HR Title: Academic Tech Svc Director III) - (INF00000201)Dallas, TX$1 / yearFull timeReporting to OIT Academic Technology Services with a close relationship to the Lyle Dean's office, it designs, deploys, administers, and supports the instructional and research technology that powers Lyle's classrooms, computing labs, shared Linux computing environments, Lyle online course delivery, and faculty research. SMU serves approximately 7,000 undergraduates and 5,000 graduate students through eight degree-granting schools: Dedman College of Humanities and Sciences, Cox School of Business, Lyle School of Engineering, Meadows School of the Arts, Simmons School of Education and Human Development, Dedman School of Law, Perkins School of Theology and Moody School of Graduate and Advanced Studies.
NewTechnology Trainer : Law Firm JobotTechnology Trainer : Law FirmDallas, TX$75,000–$100,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
NewManager Information Services - IM Application Development CHRISTUS HealthManager Information Services - IM Application DevelopmentIrving, TXMaintain knowledge of current and emerging trends in healthcare technology, actively seeking information to stay abreast of best practices, application solutions and services, striving to incorporate innovation in a practical, cost-effective manner. Monitors, manages, and reports day-to-day operations to the System Director to support efficient and effective planning for resource utilization and prioritization of the body of work for which IS is accountable and responsible.
NewManager Information Services -Integration Design CHRISTUS HealthManager Information Services -Integration DesignIrving, TXMaintain knowledge of current and emerging trends in healthcare technology, actively seeking information to stay abreast of best practices, application solutions and services, striving to incorporate innovation in a practical, cost-effective manner. Monitors, manages, and reports day-to-day operations to the System Director to support efficient and effective planning for resource utilization and prioritization of the body of work for which IS is accountable and responsible.
NewVMware Engineer StefaniniVMware EngineerDallas, TX$35–$40 / hourTemporaryContractorOur presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. About Stefanini Group: The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world.
NewDirector of Internal Audit VoltDirector of Internal AuditDesoto, TX$158,000–$200,000 / yearBy applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Innova Solutions and its affiliates, and contracted partners. *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Business Systems Analyst HTC Global Services IncBusiness Systems AnalystTexas, TXFull timeWe are seeking a Business Systems Analyst to work closely with product owners, IT teams, and business stakeholders to gather requirements, design system solutions, and support implementation. This role focuses on improving business processes, supporting system development, ensuring quality delivery, and enabling data-driven decision-making.
NewData Analytics project Manager CYNET SYSTEMSData Analytics project ManagerPlano, TX$85–$90 / hourTemporaryContractorPart timeWe deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers.
NewLead Engineer Software OneMain FinancialLead Engineer SoftwareIrving, TX$96,000–$115,200 / yearSee OneMain Financial Privacy Policy at https://www.onemainfinancial.com/legal and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans.
Infrastructure Developer - Intermediate Pinnacle Technical ResourcesInfrastructure Developer - IntermediatePlano,, Texas$55–$60 / hourContractorThe specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. 5 plus years of experience in infrastructure engineering, with a strong background in mainframe technologies (e.g., IBM z/OS, Comm Server, ACF2, RACF, CICS).
Business Intelligence Developer ECLAROBusiness Intelligence DeveloperArlington, TX$60–$62 / hourStrong experience with Microsoft BI and database technologies, including Power BI, Power BI Report Server, SQL Server, SSAS Tabular, SQL Server Reporting Services, and advanced SQL development, including stored procedures, performance tuning, data modeling, and complex query development. Develop and support enterprise BI solutions using Microsoft reporting and analytics platforms, including Power BI, Power BI Report Server, SQL Server, SSAS Tabular, SQL Server Reporting Services, and related Microsoft data technologies.
Data Entry Clerk Pinnacle Technical ResourcesData Entry ClerkFort Worth,, Texas$23–$25 / hourContractorThe specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.
NewSenior Specialist, IAM, SailPoint KPMGSenior Specialist, IAM, SailPointDallas, TX$95,855–$208,265 / yearMinimum three years of recent experience in Identity and Access Management (IAM) with minimum one year of recent experience in Incident Management, Problem Management, Service Request Fulfillment, and the IAM domain within an Information Technology Infrastructure Library (ITIL) managed services context. Proven ability to diagnose and resolve issues within prescribed timelines, maintaining service levels and restoring normal operations; familiarity with Okta, Ping Identity, Hitachi Password Manager, Microsoft Azure AD, Microsoft AD, and CyberArk is advantageous.
Administrative Assistant Pinnacle Technical ResourcesAdministrative AssistantFort Worth,, Texas$22–$25 / hourContractorThe specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. This role involves managing administrative tasks, coordinating schedules, and assisting with various office functions to enhance productivity and efficiency.
NewContent Strategist Pinnacle Technical ResourcesContent StrategistDallas, Texas$45–$55 / hourContractorThe specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Create, edit, and manage high-quality content across various platforms, including websites, blogs, social media, and email campaigns.
Business System Analyst Pinnacle Technical ResourcesBusiness System AnalystDallas,, Texas$50–$70 / hourContractorThe specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. This role involves serving as the Technology Development liaison and primary point of contact for requestors, whether Business or IT, and working across multiple organizations to align business strategies and functional architectures.
Infrastructure Engineer - Advanced Pinnacle Technical ResourcesInfrastructure Engineer - AdvancedPlano,, Texas$65–$75 / hourContractorThe successful candidate will be responsible for the design, deployment, configuration, and support of IBM Geographically Dispersed Parallel Sysplex (GDPS) solutions, ensuring high availability, disaster recovery, and business continuity for our critical mainframe environments. The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment.
NewCard Fraud Support Staff Pinnacle Technical ResourcesCard Fraud Support StaffFort Worth, Texas$15–$17 / hourContractorThe specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.
IBM WebSphere Architect Pinnacle Technical ResourcesIBM WebSphere ArchitectDallas, Texas$70–$75 / hourContractorThe specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.
Director of Federal Growth & Business Development GCB Services LLCDirector of Federal Growth & Business DevelopmentAllen, TXFull timeFounded in 2004, GCB Services LLC is an established technology services company with more than two decades of experience delivering large-scale enterprise technology, telecommunications, and network infrastructure projects across the United States. The successful candidate will build a sustainable multi-million-dollar pipeline, strengthen GCB's position with Federal agencies and prime contractors, and create a disciplined, repeatable growth engine focused on profitable and strategic opportunities.
Customer Service Administrative Assistant Pinnacle Technical ResourcesCustomer Service Administrative AssistantDallas,, Texas$23–$26 / hourContractorThe specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Supports the development of strategies that lead to the long-term viability and profitability of the design and project management work group through enhanced process improvement practices.
NewApplication System Analyst II - HIM CHRISTUS HealthApplication System Analyst II - HIMIrving, TXPerforms working level process and requirement analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross team solutions. The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner.
Application System Analyst II - Data Courier Administration CHRISTUS HealthApplication System Analyst II - Data Courier AdministrationIrving, TXPerforms working level process and requirement analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross team solutions. The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner.
NewIT Architect II-IM Application Development CHRISTUS HealthIT Architect II-IM Application DevelopmentIrving, TXExtensive technical knowledge of Healthcare Hospital systems, databases, networks, operating systems and Information Management “Best Practices”, including: local and wide area networking, network protocols and routing; network, server, and host operating systems; Interoperability, data storage and retrieval systems; system backup and recovery; IP networking, internet and intranet technologies; email, groupware, office automation and collaboration technologies; voice and/or data communications; voice and/or data networking; video conferencing and telemedicine; server hardware, software, and administration. • Quickly and decisively acts in fast changing, unpredictable situations, shows tremendous amount of initiative in tough situations, is exceptional at spotting and seizing opportunities, proactively plans projects and tasks within application.
NewEpic Analyst - HIM CHRISTUS HealthEpic Analyst - HIMIrving, TXPerforms working level process and requirement analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross team solutions. The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner.
NewApplication System Analyst Lead - Cadence / Grand Central / Prelude CHRISTUS HealthApplication System Analyst Lead - Cadence / Grand Central / PreludeIrving, TXApplies expert level understanding of assigned clinical/business operations, processes, and workflows; and accurately documents, discusses, and identifies dependencies with project team members and stakeholders. Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects.
NewApplication System Analyst Lead - HB/PB/HIM CHRISTUS HealthApplication System Analyst Lead - HB/PB/HIMIrving, TXApplies expert level understanding of assigned clinical/business operations, processes, and workflows; and accurately documents, discusses, and identifies dependencies with project team members and stakeholders. Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects.
NewApplication System Analyst Lead - MyChart CHRISTUS HealthApplication System Analyst Lead - MyChartIrving, TXApplies expert level understanding of assigned clinical/business operations, processes, and workflows; and accurately documents, discusses, and identifies dependencies with project team members and stakeholders. Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects.
NewDirector, Private Equity IT M&A –Due Diligence and Value Creation KPMGDirector, Private Equity IT M&A –Due Diligence and Value CreationDallas, TX$195,415–$370,530 / yearManage a high-volume pipeline of rapid IT due diligenceprojects for Private Equity clients, assessing platform and add-onacquisitions; utilize AI-powered tools to accelerate analysis, identify keytechnology risks, value creation levers, carve-out complexities, and requiredinvestments, delivering concise, actionable reports for investment committees. Direct IT integration and carve-out initiativesfrom planning through execution; establish and manage governance frameworks forvalue creation programs, ensuring rigorous oversight of execution, trackingsynergy realization, cost savings, and ROI on technology investments, andreporting progress to PE stakeholders and portfolio leadership.
Senior IBM App Connect Enterprise (ACE)/IBM MQ Integration Engineer Technology Recruiting SolutionSenior IBM App Connect Enterprise (ACE)/IBM MQ Integration EngineerDallas, TXThis is an outstanding opportunity to work on enterprise-scale integration solutions supporting critical business applications while collaborating with software developers, infrastructure teams, and business stakeholders. This is a highly specialized middleware engineering role supporting mission-critical enterprise integrations across IBM App Connect Enterprise (ACE), IBM Integration Bus (IIB), and IBM MQ.
NewManager, Cyber Defense KPMGManager, Cyber DefenseDallas, TXConfigure security controls and technologies, including Log Management (LM), Security Information and Event Management (SIEM) systems, firewalls, intrusion prevention systems, Anti-Virus (AV), and Data Loss Prevention (DLP) tools. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.
NewERP Specialist - Infor ERP (Entry Level) CHRISTUS HealthERP Specialist - Infor ERP (Entry Level)Irving, TXCollaborate and build proactive, positive relations with peers, managers, and cross-functional teams to ensure that consistency within defined processes is maintained; help determine best practices; and work efficiently. The ideal candidate will have background in one of the ERP system areas - Finance, Supply Chain Management, Human Resources, Timekeeping and Scheduling, or Information Systems - and be able to work independently and as part of a team.
Supply Chain Systems Manager KOHLERSupply Chain Systems ManagerDeSoto, TX$85,000–$102,000 / yearSee Kohler Terms & Conditions at https://www.kohlercompany.com/legal/ and Privacy Policy at https://www.kohlercompany.com/privacy/ and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. This individual will solve larger system issues, resolve bottlenecks and develop continuous improvement opportunities through existing or new systems, including Warehouse Management Systems, Logistics Management Systems, and other integrated automation systems.
PLM Administrator AxelonPLM AdministratorFort Worth, TX$40–$60 / hourJob Description: Assist the IT PLM admin team with support of engineering applications such as ENOVIA, 3DX, and Cameo/Teamwork Cloud including patching, upgrades, and end-user support. Deliver direct and responsive communication to business users in support of issues, planned maintenance activities, and project deliverables.
NewPython Developer AxelonPython DeveloperIrving, TX$65–$70 / hourThis is a development position within the Technology organization responsible for building and supporting modern software solutions leveraging Python, microservices, APIs, event-driven architectures, and emerging AI technologies. Participate in the full software development lifecycle, including design, coding, testing, deployment, and support.
NewDevOps Engineer JobotDevOps EngineerFort Worth, TX$120,000–$140,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
Technical Project Manager AxelonTechnical Project ManagerIRVING, TX$64–$67 / hourWe are seeking an experienced and results-oriented Senior Technical Project Manager with 5-10 years of experience to lead our complex, cross-functional technology projects. The ideal candidate will have a strong technical background and a proven track record of successfully delivering software development, infrastructure, or systems integration projects on time and within budget.
Technology Project Manager InfovisionTechnology Project ManagerIrving, TXFull timeSuccess in the first 90 days looks like an established release cadence, a completed operational readiness assessment, and trusted working relationships across engineering, clinical operations, data security, and executive stakeholders. This person will own release orchestration for cloud infrastructure deployments — including Salesforce Health Cloud ecosystems — and drive organizational change management across clinical, commercial, and technical stakeholder groups.
Security Engineer II Lennar HomesSecurity Engineer IIIrving, TXFull timeSystems Security: Support enterprise IAM solutions that collectively deliver single sign-on (SSO), multifactor authentication (MFA), identity governance and administration, and privileged access management for all types of identities, including on-premises, hybrid, cloud-only, non-human (service accounts), and application-based credentials (API keys, tokens). Design and implement identity and access controls for AI agents and non-human identities (service accounts, bots, APIs, workloads), including lifecycle management, secrets management, least-privilege roles, and monitoring of machine-to-machine access in alignment with Zero Trust principles.
Information Technology System Administrator Trillium EngineeringInformation Technology System AdministratorDallas, TXThe Systems Administrator ensures systems are configured securely, access is properly controlled, changes are documented, and internal users are enabled to work efficiently without compromising security or compliance. Working knowledge of Windows, macOS, Linux, Active Directory, Microsoft 365, endpoint protection solutions, secure remote access tools, and common business applications.
LEAD TECHNO-FUNCTIONAL SPECIALIST (Finance) - Information Technology Tarrant County TXLEAD TECHNO-FUNCTIONAL SPECIALIST (Finance) - Information TechnologyFort Worth, TX$96,847.40–$116,216.88 / yearPreferred Requirements: Core experience working with SAP ECC environments, PI, SAP BW, SAP HANA, Solution Manager, SAP Business Technology Platform, SAP Cloud solutions, and the interconnectivity of SAP technologies. The Lead Techno-Functional Specialist will be responsible for assisting with the daily functions of the Information Technology including being responsible for the planning, architecture, development, maintenance, and support of complex SAP enterprise solutions delivered via on-premise or cloud-based.
Assistant VP for Academic Information Technology UNIVERSITY OF NORTH TEXAS SYSTEMAssistant VP for Academic Information TechnologyDenton, TXServing a comprehensive R1 research institution with more than 42,000 students and multiple colleges, schools, libraries, and academic support units, the AVP collaborates with academic leadership, faculty, information technology professionals, and administrative partners to develop and implement technology strategies that enhance the student and faculty experience while supporting institutional priorities. The position provides executive leadership for academic technology support services, instructional technology, classroom technologies, learning management systems, digital learning environments, faculty technology support, academic technology infrastructure, and emerging educational technologies.
Assistant VP for Academic Information Technology University of North Texas SystemAssistant VP for Academic Information TechnologyDenton, TexasServing a comprehensive R1 research institution with more than 42,000 students and multiple colleges, schools, libraries, and academic support units, the AVP collaborates with academic leadership, faculty, information technology professionals, and administrative partners to develop and implement technology strategies that enhance the student and faculty experience while supporting institutional priorities. The position provides executive leadership for academic technology support services, instructional technology, classroom technologies, learning management systems, digital learning environments, faculty technology support, academic technology infrastructure, and emerging educational technologies.
NewSenior Director of Information Technology Planned Parenthood of Greater TexasSenior Director of Information TechnologyDallas, TexasFull timeMust be able to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes. • Process Improvement: Understands core work processes; identifies process opportunities and issues; seeks information to understand the gap between current and desired performance; works effectively with others to identify and implement improvements; continuously works to improve returns for the client and the organization.
Information Technology Administrator NOVOInformation Technology AdministratorPlano, TexasExperience with Microsoft Active Directory/Active Roles, Microsoft Exchange, Microsoft Lync/Skype/Teams, Microsoft Print Services, Microsoft Office 2013/2016/365, Windows Defender (or other anti-virus). Research and resolve basic network related issues (Connectivity, ISP modems, router, etc.), hardware, and software application, and printer problems.
SENIOR APPLICATION PROGRAMMER ANALYST (eGov) - Information Technology Tarrant County TXSENIOR APPLICATION PROGRAMMER ANALYST (eGov) - Information TechnologyFort Worth, TX$85,720.44–$94,292.38 / yearThe incumbent is responsible for applying Object Oriented Programming best practices, architectures, and patterns, assists developers in programming, and aids in planning, architecting, securing, unit testing, and deploying applications. Resolves High-level Request/Incident tickets from users and provides telephone and onsite technical support to troubleshoot and fix the most complex customer department end-user problems.
LEAD AI APPLICATION PROGRAMMER ANALYST - Information Technology Tarrant County TXLEAD AI APPLICATION PROGRAMMER ANALYST - Information TechnologyTarrant County, TX$96,847.40–$106,532.14 / yearThe incumbent is responsible for applying Object Oriented Programming best practices, architectures, and patterns, assists developers in programming, and aids in planning, architecting, securing, unit testing, and deploying applications. Must be able to multi-task and work independently on the most complex assignments using independent discretion and judgment as well as transition quickly between projects/issues with minimal supervision.
Information Technology Instructor I (Multisite) Year Up UnitedInformation Technology Instructor I (Multisite)Dallas, Texas$55,000–$67,000 / yearYear Up United's nationwide presence includes Arizona, Austin, Bay Area, Charlotte, Chicago, Dallas/Fort Worth, Greater Atlanta, Greater Boston, Greater Philadelphia, Jacksonville, Los Angeles, the National Capital Region, New York City/Jersey City, Pittsburgh, Puget Sound, Rhode Island, South Florida, Tampa Bay, and Wilmington. These inequities only further perpetuate the opportunity gap that exists in our country—a gap that Year Up United is determined and positioned to close through three interconnected strategies: providing targeted skills training and connections to livable-wage employment for students and alumni; empowering others to serve and support young adults, and changing systems that perpetuate the opportunity gap.
Information Technology Support Specialist The King's UniversityInformation Technology Support SpecialistSouthlake, TXPOSITION SUMMARY Reporting to the Helpdesk Manager, the Information Technology Support Specialist is responsible for supporting students, faculty and staff by facilitating classroom technology, trouble-shooting equipment and software issues, and assisting in administrative duties within the operations of the Information Technology Department. Assist with setup, facilitation and troubleshooting of instructor workstations, audio/visual equipment and software, and web conferencing systems to ensure a smooth experience for instructors.