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Travel Time: 10 – 20% with willingness and availability to travel to other bank locations as needed to support bank infrastructure systems; valid driver’s license, proof of insurance, and access to reliable transportation; or the ability to access and utilize an alternative method of transportation, when needed, to carry out job-related essential functions.
Union Representation: This position is represented by Professional Technical Employees, Local 17 (PROTEC17).
6+ years of Microsoft SQL Server FCI cluster High Availability and Disaster Recovery options, including implementing and supporting High Availability FCI clusters with Availability Groups, patching Microsoft SQL Server FCI clusters and Availability Groups, and troubleshooting Microsoft SQL Server FCI cluster and Availability Group errors. div class="flex max-w-full flex-col grow">
On a typical day you will:
- Provide personalized, white-glove support and coaching to lawyers and staff on firm applications, hardware, mobile devices, and security best practices .
- Quickly provide Level II and Level III technical advice/support, installation/configuration, troubleshooting assistance, and problem resolution for PCs (both laptops and desktops), printers, applications, smartphones, mobile devices, telephones, remote access, and document transfers through all Service Desk support channels .