NewNon-Clinical - Information Technology/IT Project Manager AxelonNon-Clinical - Information Technology/IT Project ManagerSan Francisco, CA$80–$100 / hourWorking closely with executive leadership, laboratory operations, clinical stakeholders, Health IT teams, and external vendors, the Project Manager will be responsible for governance, budget and schedule management, risk mitigation, stakeholder engagement, and transition planning to ensure a seamless relocation and successful activation of the centralized laboratory environment while supporting ***'s long-term strategic goals for innovation, growth, and excellence in diagnostic services. The incumbent will manage complex cross-functional efforts involving laboratory operations, equipment and automation integration, IT infrastructure, Epic Beaker and laboratory systems implementation, workflow redesign, operational readiness, regulatory compliance, and organizational change management.
NewInformation Technology/IT Project Manager AxelonInformation Technology/IT Project ManagerSan Francisco, CA$70–$110 / hourManage complex cross-functional efforts involving laboratory operations, equipment and automation integration, IT infrastructure, Epic Beaker and laboratory systems implementation, workflow redesign, operational readiness, regulatory compliance, and organizational change management. Direct vendors, engineers, design and construction teams, and other project participants to deliver projects on time and within budget.
Information Systems Security Officer ISSO - China Lake CA JT4 LLCInformation Systems Security Officer ISSO - China Lake CARidgecrest, California$85,945.60–$100,945.60 / yearThis position is the on-site technical specialist for monitoring information systems and maintaining the environment of operation to include developing and updating System Security Plans, managing and controlling changes to the systems, conducting audits, providing incident response, perpetration for vulnerability assessments, and assessing the security impact of security and non-security-relevant changes. Some jobs may require a candidate to be eligible for a government security clearance, state-issued driver's license or other licenses / certifications and the inability to obtain and maintain the required clearance, license or certification may affect an employee's ability to maintain employment.
Information Systems Security Officer - China Lake JT4 LLCInformation Systems Security Officer - China LakeRidgecrest, California$85,946–$100,946 / yearThis position is the on-site technical specialist for monitoring information systems and maintaining the environment of operation to include developing and updating System Security Plans, managing and controlling changes to the systems, conducting audits, providing incident response, perpetration for vulnerability assessments, and assessing the security impact of security and non-security-relevant changes. Some jobs may require a candidate to be eligible for a government security clearance, state-issued driver's license, or other licenses/certifications, and the inability to obtain and maintain the required clearance, license, or certification may affect an employee's ability to maintain employment.
Senior Manager, Technology Risk Assurance bdo consultingSenior Manager, Technology Risk AssuranceSan Diego, CA$150,000–$205,000 / yearThe Assurance Senior Manager, Technology Risk Assurance is responsible for acting as an IT audit technical resource to clients, as well as internal stakeholders (Assurance teams), in the resolution of complex and high-level tasks associated with the audit process. Applies advanced knowledge and understanding of governing principles; applying these principles to client transactions; and documenting and communicating an understanding and application of these principles by: Plans and executes IT audits, including obtaining an understanding of the control environment, designs test plans, evaluates deficiencies, and assesses the overall financial reporting control environment.
NewSenior Manager, Information Security Architecture & Engineering - Remote OportunSenior Manager, Information Security Architecture & Engineering - RemoteSan Diego, CARemote$166,400–$266,200 / yearWorking at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. Since inception, Oportun has provided more than $21.3 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually.
Sr. Site Reliability Engineer - AWS Geospatial Technology EsriSr. Site Reliability Engineer - AWS Geospatial TechnologyRedlands, CA$84,240–$142,480 / yearCompensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.
Senior Systems Administrator San Diego Housing CommissionSenior Systems AdministratorSan Diego, CA$110,232.72–$134,235.71 / yearFull timeSDHC helps pay rent for more than 17,000 households with low income annually; is a leader in collaborative efforts to address homelessness, such as the Community Action Plan on Homelessness for the City of San Diego and SDHC’s homelessness initiative, HOUSING FIRST – SAN DIEGO, which has created more than 11,000 housing solutions since November 2014 for people experiencing homelessness or at risk of homelessness; and creates and preserves affordable rental housing, with more than 23,000 affordable units in service in the City today with SDHC’s participation. The Senior Systems Administrator is responsible for infrastructure engineering, cloud identity integration, high availability systems operations, and cross stack troubleshooting across network, server, storage, security, and collaboration technologies.
Cybersecurity Technology Architect AxelonCybersecurity Technology ArchitectOakland, CA$80–$95 / hourCertified Information Systems Security Professional (CISSP), Certified Information Systems Manager (CISM), Certified in Risk and Information Systems Control (CRISC), Certified Information Systems Auditor (CISA), or equivalent. Evaluate AI/ML models for algorithmic bias, data leakage, adversarial attacks, and structural integrity.
Help Desk Specialist NuAxis InnovationsHelp Desk SpecialistCAWe are seeking a Help Desk Specialist to support enterprise users with a strong focus on end-user productivity tools and collaboration platforms. Our technologists have always gone the extra mile to help our federal clients succeed.
NewTravel Nurse RN - ICU - Intensive Care Unit - $2,376 per week VeeAR HealthTravel Nurse RN - ICU - Intensive Care Unit - $2,376 per weekFairfield, CAThe RN shall be considered to be competent when he/she consistently demonstrates the ability to transfer scientific knowledge from social, biological and physical sciences in applying the nursing process, as follows: Provides care that is consistent with the interdisciplinary plan of care and grounded in the principles of Relationship Based Care. Acts as the client’s advocate, as circumstances require by initiating action to improve health care or to change decision or activities which are against the interests or wishes of the client, and by giving the client the opportunity to make informed decisions about health care before it is provided.
Systems Administrator III JT4 LLCSystems Administrator IIIEdwards AFB, California$86,000–$120,000 / yearSome jobs may require a candidate to be eligible for a government security clearance, state-issued driver's license or other licenses/certifications, and the inability to obtain and maintain the required clearance, license or certification may affect an employee's ability to maintain employment. In addition, a Systems Administrator III must possess the following qualifications: Must have specific experience in the use of MS window server environments and various computer-aided design/computer-aided manufacturing (CAD/CAM), database, MS Office and Web enabled applications.
RHEL Systems Administrator DCS CorporationRHEL Systems AdministratorRidgecrest, CA$70,310–$90,000 / yearHigh school diploma/GED plus 10 years of experience, or Associate's-level (AA/AS/Technical school) plus 4 years of experience, a bachelor's degree in an IT field with 2 years of experience, or a master’s degree in an IT field with 6 years’ experience. We are seeking a highly motivated and experienced Red Hat Enterprise Linux (RHEL) Senior Systems Administrator to join our growing IT team.
IT Support Analyst DCS CorporationIT Support AnalystRidgecrest, CA$70,310–$81,300 / yearPerform various junior level system administrator tasks such as account creation, file share accounts, account permissions, implementing assigned CR’s, desktop/application troubleshooting, deployments of IT assets, and other various tasks as assigned. IT Support Analyst will work as a member of a team responsible for triaging and prioritizing all service calls, walk-ins, emails, help desk tickets, and Change Requests (CR) for the F/A-18 & EA-18G Integrated Product Team (IPT) at China Lake, CA.
NewEnd User Support Engineer CYNET SYSTEMSEnd User Support EngineerSunnyvale, CA$39–$44 / hourPart timeAs a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
Systems Admin IV - AI & Containerization JT4 LLCSystems Admin IV - AI & ContainerizationEdwards AFB, California$97,000–$130,000 / yearAdditionally, manages the full lifecycle of user accounts, from creation and initial login support (password changes, email configuration, and network share mapping) to the eventual decommissioning of accounts, including managing user account permissions and access controls on the enterprise network through the IAO Express system. Some jobs may require a candidate to be eligible for a government security clearance, state-issued driver’s license, or other licenses/certifications, and the inability to obtain and maintain the required clearance, license, or certification may affect an employee’s ability to maintain employment.
Systems Administrator IV JT4 LLCSystems Administrator IVEdwards AFB, California$97,000–$130,000 / yearAdditionally, manages the full lifecycle of user accounts, from creation and initial login support (password changes, email configuration, and network share mapping) to the eventual decommissioning of accounts, including managing user account permissions and access controls on the enterprise network through the IAO Express system. Some jobs may require a candidate to be eligible for a government security clearance, state-issued driver’s license, or other licenses/certifications, and the inability to obtain and maintain the required clearance, license, or certification may affect an employee’s ability to maintain employment.
NewTravel Nurse RN - ED - Emergency Department - $4,044 per week BesticaTravel Nurse RN - ED - Emergency Department - $4,044 per weekHanford, CAOur guiding principle and core values help us care for our people and the community; and build a culture of excellence which in turn helps us achieve our organizational objective of exceeding customer’s expectations in each and every project. We are a trusted provider of solutions in Information Technology and Healthcare sectors to the DoD, Federal and Commercial markets.
NewTravel Nurse RN - OB/GYN - $4,604 per week BesticaTravel Nurse RN - OB/GYN - $4,604 per weekGlendale, CAOur guiding principle and core values help us care for our people and the community; and build a culture of excellence which in turn helps us achieve our organizational objective of exceeding customer’s expectations in each and every project. We are a trusted provider of solutions in Information Technology and Healthcare sectors to the DoD, Federal and Commercial markets.
EPIC Credentialed Trainer/ EPIC Analyst Balin TechnolgiesEPIC Credentialed Trainer/ EPIC AnalystSF, CA$50–$60 / hourContractorStaff members will help to produce meetings and end-user support content; interface directly with analyst and application manager teams; they will directly interface with Superusers and frontline staff- fielding training requests, workflow challenges, and appropriately triage requests across HIT. Member will collaborate with internal health clinical ops members and internal HIT colleagues to plan, develop and facilitate learning opportunities, triage requests to appropriate teams and serve as an interface between end-users and the broader HIT teams.
Systems Administrator II JT4 LLCSystems Administrator IIEdwards AFB, California$78,500–$100,000 / yearSome jobs may require a candidate to be eligible for a government security clearance, state-issued driver’s license, or other licenses/certifications, and the inability to obtain and maintain the required clearance, license, or certification may affect an employee’s ability to maintain employment. In addition, a Systems Administrator II must possess the following qualifications: Must have specific experience in the use of MS window server environments and various computer-aided design and computer-aided manufacturing (CAD/CAM), database, MS Office and Web enabled applications.
SAP Business Systems Analyst Quote to Revenue Pinnacle Technical ResourcesSAP Business Systems Analyst Quote to RevenueSanta Clara,, California$80–$85 / hourContractorThe specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. The ideal candidate will play a critical role in analyzing, designing, and implementing SAP solutions to optimize business operations and support revenue generation.
Systems Administrator - China Lake CA JT4 LLCSystems Administrator - China Lake CARidgecrest, California$85,945.60–$100,945.60 / yearSome jobs may require a candidate to be eligible for a government security clearance, state-issued driver's license or other licenses / certifications and the inability to obtain and maintain the required clearance, license or certification may affect an employee's ability to maintain employment. In addition, a Systems Administrator III must possess the following qualifications: Must have specific experience in the use of MS window server environments and various computer-aided design / computer-aided manufacturing (CAD/CAM), database, MS Office and Web enabled applications.
Cybersecurity Analyst II JT4 LLCCybersecurity Analyst IIEdwards AFB, California$99,855–$116,386 / yearA Cybersecurity Analyst II performs a variety of cybersecurity tasks in monitoring information systems and securing the Information Technology (IT) infrastructure operational environment to include developing and updating system security plans (SSPs), developing plans of action and milestones (POA&Ms), managing and controlling changes to the systems, conducting audits, providing incident response, vulnerability assessments, and assessing the security impact of security and non-security-relevant changes. Support the Risk Management Framework (RMF) Assessment and Authorization processes (Steps 0 through 4 and Step 6) throughout the various systems' cybersecurity lifecycles, including documentation of RMF System Security Plans (SSPs) and Plans of Action and Milestones (POA&Ms) in the DoW's Enterprise Mission Assurance Support System (eMASS).
Sr. Network Engineer ECLAROSr. Network EngineerSt. Luis Obispo, CAProvides technical support and assistance to network customers; participates in answering and directing questions and concerns from Company personnel, departments and internal department inquiries; assists field technicians with installation, network connection and other technical issues as required; provides training and work direction to personnel as required. Performs a variety of preventive security monitoring activities; evaluates systems for unnecessary or unsafe activities and develops solutions to avoid exposures; identifies and corrects errors and performance flaws; performs regular backups of operating systems to assure adequate network information availability.
Project Manager 2 –Decisioning Pinnacle Technical ResourcesProject Manager 2 –DecisioningEl Segundo,, California$53–$58 / hourContractorThe specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Bachelor’s Degree in computer science, information systems, data science or other technical area and 5 plus years of Marketing Technology or related, relevant Technical experience.
IT Program Manager Pinnacle Technical ResourcesIT Program ManagerSanta Clara,, California$80–$88 / hourContractorThe specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. The IT Program Manager will be responsible for overseeing and managing IT programs and projects, ensuring they align with organizational goals and deliver desired outcomes.
IT Systems Analyst – POS & Application Support V-Soft Consulting Group IncIT Systems Analyst – POS & Application SupportHighland ParkV-Soft Consulting is currently hiring for an IT Systems Analyst - POS & Infrastructure Support for our premier client in Northern Suburbs, Illinois . Must reside in or near Chicago's north side or northern suburbs, or be willing to commute locally without relocation assistance.
Systems Administrator V JT4 LLCSystems Administrator VEdwards AFB, California$120,000–$172,000 / yearEmployee will be responsible to perform the following functions/duties: Perform daily operational support for enterprise operating systems, including Windows and Red Hat Enterprise Linux, ensuring system security, access control, configuration management, backup, recovery, and overall system reliability. Some jobs may require a candidate to be eligible for a government security clearance, state-issued driver's license or other licenses/certifications, and the inability to obtain and maintain the required clearance, license or certification may affect an employee's ability to maintain employment.
Financial Systems Analyst Vaco LLCFinancial Systems AnalystNewport Beach, CA$45–$55 / hourDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
Sys Admin V - Cloud Systems JT4 LLCSys Admin V - Cloud SystemsEdwards AFB, California$120,000–$170,000 / yearSome jobs may require a candidate to be eligible for a government security clearance, state-issued driver's license or other licenses/certifications, and the inability to obtain and maintain the required clearance, license or certification may affect an employee's ability to maintain employment. Specify virtual machine compute, store, and network requirements, monitor network and virtual machine performance, troubleshoot virtual networking hardware and ensure systems are functional and performing.
System Engineer - Cyber Security Engineering Focus EsriSystem Engineer - Cyber Security Engineering FocusRedlands, CA$120,640–$197,600 / yearYoull work closely with other system engineers, administrators, and program teams to ensure systems are built, assessed, and operated in compliance with DoD and NIST requirements. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
Managing Director, Risk Advisory Services bdo consultingManaging Director, Risk Advisory ServicesLos Angeles, CA$220,000–$250,000 / yearThe Managing Director, Risk Advisory Services will work under the direction of a Partner and is responsible for managing and delivering high value solutions to multiple clients in the areas of Internal Auditing and internal control, including business risk assessment and Enterprise Risk Management, business process improvement, Sarbanes-Oxley compliance, information technology audit & control, financial and operational audit, business conduct and fraud/forensic investigations. Ten (10) years of experience within a public accounting firm or Fortune 1000 company performing Risk Assessments, internal audits, Sarbanes-Oxley Readiness services, internal control assessments, management consulting as a Financial, Operational or In Information Technology Subject Matter Expert, required.
Manager, Risk Advisory Services bdo consultingManager, Risk Advisory ServicesSan Francisco, CA$115,000–$135,000 / yearThe Manager, Risk Advisory Services is responsible for managing and delivering high value solutions to clients in the areas of Internal Auditing and internal control, including business risk assessment, business process improvement, Sarbanes-Oxley compliance, information technology audit & control, financial and operational audit, business conduct and fraud/forensic investigations. Six (6) or more years of experience within a public accounting firm or Fortune 1000 company performing Risk Assessments, internal audits, Sarbanes-Oxley Readiness services, internal control assessments, management consulting as a Financial, Operational or In Information Technology Subject Matter Expert, required.
Senior Systems Administrator - China Lake CA JT4 LLCSenior Systems Administrator - China Lake CARidgecrest, California$96,491.20–$111,491.20 / yearSome jobs may require a candidate to be eligible for a government security clearance, state-issued driver's license or other licenses/certification and the inability to obtain and maintain the required clearance, license or certification may affect an employee's ability to maintain employment. Specifies network requirements, monitors locate area network (LAN) performance, troubleshoots networking hardware and insures system is working properly according to specifications and parameters.
Sys Admin V - AI and Containerization JT4 LLCSys Admin V - AI and ContainerizationEdwards AFB, California$120,000–$160,000 / yearAdditionally, manages the full lifecycle of user accounts, from creation and initial login support (password changes, email configuration, and network share mapping) to the eventual decommissioning of accounts, including managing user account permissions and access controls on the enterprise network through the IAO Express system. Proficiency in virtualization platforms, specifically VMware vCenter, Microsoft Hyper-V, and Nutanix, is required, as well as extensive experience administering and maintaining Microsoft Windows 11, Microsoft Server (2016-2022), and Red Hat Enterprise Linux (RHEL) 8/9 operating systems.
Security Engineer III Pinnacle Technical ResourcesSecurity Engineer IIICupertino,, California$80–$90 / hourContractorThe specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.
Sr. System Engineer - ArcGIS EsriSr. System Engineer - ArcGISRedlands, CA$156,000–$239,200 / yearDeploy and configure complex ArcGIS in a wide variety of environments across operation systems, cloud providers, security architectures, customer types and organizations, to meet the customers service level agreement. Experience with Esri software including ArcGIS Enterprise, ArcGIS Desktop, ArcGIS Online, Portal for ArcGIS and ArcGIS Runtime and their associates APIs or interfaces.
System Engineer - ArcGIS EsriSystem Engineer - ArcGISRedlands, CA$120,640–$197,600 / yearDeploy and configure ArcGIS in a wide variety of environments across operation systems, cloud providers, security architectures, customer types and organizations, to meet the customers service level agreement. Experience with Esri software including ArcGIS Enterprise, ArcGIS Desktop, ArcGIS Online, Portal for ArcGIS and ArcGIS Runtime and their associates APIs or interfaces.
Business Analyst III Pinnacle Technical ResourcesBusiness Analyst IIISanta Clara,, CaliforniaContractorThe specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.
Technical Consultant - System Engineering focus EsriTechnical Consultant - System Engineering focusRedlands, CA$84,240–$142,480 / yearApply working knowledge of technologies that complement ArcGIS Enterprise, including relational databases (RDBMS), NoSQL stores, object storage systems, SAN, NAS, and related enterprise data tier components. In this role, you will work directly with customers to design, deploy, migrate, and support enterprise‑scale GIS systems, with an emphasis on advanced deployment strategies such as high availability, disaster recovery, and Kubernetes‑based architectures.
Sr. Product Engineer - Cloud Automation EsriSr. Product Engineer - Cloud AutomationRedlands, CA$93,600–$159,328 / yearThis role requires technical depth, strong problem-solving and interpersonal skills, and a keen ability to stay ahead of fast-evolving cloud technologies while delivering practical, user-centered solutions. To simplify deployment and management, Esri develops advanced automation tools that streamline installation and configuration of ArcGIS Enterprise in Kubernetes environments and across leading cloud platforms such as AWS and Microsoft Azure.
Vice President, Systems Engineering dbt LabsVice President, Systems EngineeringOakland, CAThe ideal candidate will have deep expertise in software engineering, engineering leadership, business system architectures, systems management, and operations management, a strong analytical mindset, and the ability to leverage data to drive insights and inform decisions. A key responsibility is to ensure the integrations with Fivetran’s Automated Data Movement Platform are of the highest quality, security, and reliability, delivering a superior end-to-end customer experience.
Sr. Product Engineer - Observability, ArcGIS Enterprise EsriSr. Product Engineer - Observability, ArcGIS EnterpriseRedlands, CA$93,600–$159,328 / yearBuild the next generation of ArcGIS Enterprise, a suite of products delivering state-of-the-art mapping and analytics capability to thousands of customers and millions of users worldwide. Our team builds cutting-edge, highly scalable, and reliable distributed software for on-premises, Kubernetes, and the cloud, making maps, geographic information, and analyses available on any device, anywhere, at any time.
NewProgram Manager – Oracle Fusion Transformation V-Soft Consulting Group IncProgram Manager – Oracle Fusion TransformationSan Jose, CaliforniaContractorCoordinate multiple Oracle Fusion workstreams including Finance, Procurement, Supply Chain, Manufacturing, HCM, and Enterprise Integrations. Experience managing global implementation partners such as Oracle Consulting, Deloitte, Accenture, PwC, KPMG, Infosys, TCS, Wipro, or Cognizant.
Sr. Adobe Experience Platform (AEP) Engineer EsriSr. Adobe Experience Platform (AEP) EngineerRedlands, CA$96,408–$166,920 / yearThe ideal candidate brings strong hands-on experience with Adobe Experience Platform configuration and management, Customer Journey Analytics(B2B), Adobe Web SDK and Adobe Experience Platform Data Collection, and will play a key role in ensuring reliable data flow, accurate reporting, and scalable solutions. This role will also collaborate closely across the broader Adobe Experience Cloud ecosystem, including Adobe Experience Manager, Adobe Journey Optimizer, and Adobe Marketo Engage to enable end-to-end customer data activation and insights.
Senior Software Engineer, Backend Full Stack - IT Product RipplingSenior Software Engineer, Backend Full Stack - IT ProductSan Francisco, CAOur core product domains include: • Device Management (MDM): Developing systems to securely enroll, configure, manage, and inventory corporate devices (macOS, Windows, iOS, etc.), including policy enforcement and remote wipe capabilities. • App Management & Identity: Creating the centralized platform for provisioning and de-provisioning employee access to hundreds of third-party SaaS applications, ensuring instant security and compliance through integrated identity and access management (IAM).
Product Engineer II - User Assistance Enterprise Monitoring EsriProduct Engineer II - User Assistance Enterprise MonitoringRedlands, CA$79,664–$133,120 / yearDeploy and test software workflows to validate documentation accuracy and ensure the user documentation and workflows align with real system behavior Work with software engineers in the product team to envision, design, build, test, release, and support desktop and enterprise products. Youll work with subject matter experts, design documents, and run the software to become a subject matter expert yourself and advocate for the user by creating meaningful content that communicates workflows, best practices, and troubleshooting guidance.