Required Skills: • Capable of installing, removing, maintaining, monitoring of IT technologies • Capable of troubleshooting issues with an end-user device, including all hardware, operating system, driver, or client application challenges • Ability to document end to end workflows to ensure easy resolution of future incidents or tickets • Capable of deploying or redeploying required OS images and builds (as well as, future images/builds on compatible legacy hardware (Example: Win10, Win7, etc.)) • 24x7 availability, to be provided for the duration of a major Incident • Capable of offering remote and on-site technical services (proactive and reactive) to the Customer and its associates • IT Software/Hardware Asset Management • Excellent skills in user IT infrastructure - desktops, laptops, printers, handhelds, smartphone and A/V equipment • Strong technical skills in Microsoft Windows 11 (including legacy versions), Office 365, Teams, and other well-known applications • Administration experience of Azure, Intune, MS Active Directory users & groups, policies and management concepts • Solid understanding of LAN / WAN technologies and hardware • Ability to interact with customers to ensure that the service is polite, efficient and responsive service is provided • A self-starter with ability to work on their own initiative. Hands-on experience with: • Microsoft Azure / Azure AD / Microsoft 365 • Cisco Meraki switches and security appliances • VMware ESXi / vCenter • SonicWall firewalls & VPNs • Strong knowledge of Windows Server, Active Directory, DNS, DHCP • Proficiency with networking technologies: TCP/IP, VLANs, routing, VPNs • Experience troubleshooting servers, network and cloud-integrated systems.