Blacksburg, VA30+ days ago
Required Qualifications A bachelor's degree in Business Information Technology, Computer Science or a related field or related equivalent experience Experience with computer system administration tools such as BigFix, Microsoft Intune, Microsoft SCCM, etc Experience working in a Windows Active Directory environment Experience with mobile device management platforms such as JAMF Experience with Windows and Mac operating systems Experience in an IT support or help desk environment Experience with ticketing systems such as ServiceNow, TeamDynamix, etc Demonstrated ability to interface with end users over the telephone, via email or in person to effectively communicate problem status and resolutions Good interpersonal, customer support, verbal and technical writing skills tailored to a level appropriate for the intended audience Ability to operate independently and without supervision to accomplish organizational goals and objectives Comprehensive knowledge of PC hardware, software and printing Ability to effectively analyze, research and resolve technical problems Must have a valid motor vehicle operator"s license to travel and transport equipment to various work sites across campus Preferred Qualifications Experience in IP Security, Windows Firewall and knowledge of desktop security best practices Experience with automated image deployment Experience with Windows roaming profiles and file redirection * Experience working in a state and/or university environment Pay Band 4 Overtime Status Non-Exempt: Eligible for overtime Appointment Type Regular Salary Information Salary range of $48,000 - $52,000 Hours per week 40 Review Date 4/02/2026 Additional Information The successful candidate will be required to have a criminal conviction check. Provides technical support including installing, maintaining, troubleshooting, and upgrading desktops, laptops, printers, peripherals, mobile devices and projection computer hardware and software, for supported offices.