Key job responsibilities - Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services - Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors - Performing on-call duties and participating in scheduled maintenance and change management activities - Contributing to documentation and process improvement initiatives based on your analysis of operational issues - Helping to interview, train and onboard new team members Physical Requirements: - Lifting and moving material up to 40 pounds each - Working in cramped and/or elevated locations - Bending, lifting, stretching, and reaching - Standing and walking for up to 8+ hours a day - Ascending and descending ladders, stairs, and gangways safely and without limitation - Work in an industrial environment - Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts). A day in the life Our Data Center Technician professionals, who have industry-leading technical abilities and demonstrate a breadth of knowledge while they: - Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution - Show a strong aptitude for troubleshooting and problem solving - Solve problems at their root and step back to understand the broader context - Maintain service level agreements through the implementation of proactive issue detection and reporting - Are biased to act in the absence of direction or support - Improve effectiveness through process innovation You will be required to work shift work that will include days/nights/weekends/holidays.