Manage Microsoft Entra ID users and groups, Exchange Online mailboxes, and SharePoint site permissions · Assist senior IT administrators with purchases, updates, backups, troubleshooting, and server maintenance · Follow IT documentation and procedures to ensure accurate task completion · Complete daily, weekly, and monthly duties including backup validation and helpdesk ticket resolution · Support IT service rollouts, decommissioning projects, and infrastructure changes · Install, configure, and troubleshoot network devices including printers, VOIP phones, and managed switches · Deploy ethernet cabling from patch panels to wall mounts and networked devices · Configure VPN client software and provide remote user support · Coordinate with HR and department managers on employee onboarding and offboarding processes · Manage helpdesk tickets to completion and escalate issues when necessary · Configure and troubleshoot Android and iOS mobile devices · Setup, configure, and maintain workstations while tracking IT asset inventory · Contribute to IT documentation, inventory, and user training materials using Hudu, Microsoft 365, and Teams · Diagnose and maintain factory machine computers including legacy Windows systems (95, 98, NT, 2000) · Maintain clean and organized work areas · Perform additional duties as assigned PHYSICAL AND MENTAL DEMANDS The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. · Alternative or combined skills in understanding, counseling, and/or influencing people are important in achieving job objectives, causing action, understanding others, or changing behavior; and, skills of persuasiveness or assertiveness, as well as sensitivity to the point of view of others.