Visio drawings, Excel spreadsheet, Word documents, etc); Ensure staff follow defined ITIL processes for change control, incident response, and problem resolution; Assist management with budgeting, purchasing, strategic planning and human resource related responsibilities; As needed, assist IT management with overall management of division activities; Perform the full range of supervisory duties including completing Annual & Semi Annual performance evaluations and probation reports for subordinates; Assist with creation, organization, collection, reporting, and management of DCS annual spending and capital plans, budgets, procurements, and maintenance agreements; Minimum Qualifications Open to NYS employees with one year of permanent competitive service as a Manager Information Technology Services 2, SG-29, OR in a position at the SG-27 level or higher deemed administrative under Section 52.6 of Civil Service Law.
Duties Description The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days of the year, supporting more than 4,900 applications for 53 New York State Agencies.