em> Hands-on exposure to Salesforce and/or similar enterprise platforms, including integrations and shared data models Experience partnering with Product, Architecture, Data, and Security teams to influence direction without sole ownership Skills/Abilities: Strong experience leading platform-oriented teams rather than purely feature teams Deep understanding of data quality, system observability, and product health metrics Proven ability to translate data and AI insights into execution decisions Experience working with Salesforce platform data models and enterprise integrations Ability to reason about systemic product quality issues across teams and workflows Comfort operating in ambiguity and influencing roadmap decisions without formal authority Demonstrated success using analytics, automation, or AI to improve delivery outcomes Strong executive communication skills; able to explain complex platform and data topics simply Bias toward root-cause analysis, reuse, and scalability Office Requirements: Required in office at least 4 days a week out of our headquarters in Hanover, MD or offices in Jacksonville, FL Benefits Overview: Benefits are subject to change and may be subject to specific elections, plan, or program terms. Overview Job Summary: As an Information Services (IS) Manager within the Connected Program, this role serves as a senior delivery and platform leader responsible for platform-level data integrity, product quality, and intelligent capability adoption across Connected solutions.