Diamond Bar, CA13 days ago
Agent, resource and Skill setup; installation, termination and testing of network cabling (Cat5, Cat6 and Fiber); camera and video switcher control; provide live webcast streaming, monitoring, and support; applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility; record keeping principles and procedures; modern office practices, methods, and computer equipment and applications related to the work; English usage, grammar, spelling, vocabulary, and punctuation; the organization, operation, and functions of the department as necessary to assume assigned responsibilities; recent and on-going developments, current literature, and sources of information related to assigned programs; techniques for effectively representing the District in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations; and techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and District staff. Virtual Private Network set-up and maintenance; Windows Fail-over Clustering and MPIO; Windows PowerShell; Visual Basic and Batch file scripting, Unix shell scripting; Ground Policy creation and troubleshooting; Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Contact Center, K&E Express, Cisco IM Presence, Cisco Unified Intelligence Center, Cisco Telepresence Management Suite and Cisco Prime Collaboration; Cisco Routers/Switch setup and configuration for VoIP connectivity; voicemail setup, configuration and troubleshooting; Cisco technologies including voice and data; CTI route point setup, Call handlers setup, configuration, testing and troubleshooting; Contact Center setup, configuration and testing.