Senior Analyst, Indirect Tax CVS HealthSenior Analyst, Indirect TaxCumberland, Rhode IslandThis is an opportunity for an experienced tax professional to play a meaningful role in supporting accurate tax determination, maintaining product taxability content, and helping the business respond effectively to evolving tax laws and regulations. Reporting to the Indirect Tax Research Manager, this position will focus on product taxability mapping and maintenance, tax research, and ongoing analysis of state and local tax law developments affecting the business.
FINANCIAL ANALYST Global Programs Finance & Operations 1 Boston UniversityFINANCIAL ANALYST Global Programs Finance & Operations 1BOSTON, MAKnowledge of financial statements and accounting; familiarity with foreign exchange rates and calculations; highly proficient in Microsoft Excel; experience with FileMaker Pro and SAP preferred; strong analytical and organizational skills necessary to manage multiple requests at once. Manage the Global Programs and Study Abroad monthly site report process; monitor deadlines, review and reconcile financial reports submitted by each site by verifying financial statements, and upload results into the accounting system and financial databases.
SENIOR BUDGET ANALYST Budget and Planning Boston UniversitySENIOR BUDGET ANALYST Budget and PlanningBOSTON, MA$70,000–$85,000 / yearReporting directly to the Director, Budget and Planning, this position is responsible for preparing and tracking unit and/or department budgets, running analyses, and creating reports based on these budgets and analyzing data They will prepare, collect, and interpret financial data to develop financial analyses, projections, short and long-term financial plans, and other reports. Major duties of this position include: Compiles and reviews budgets for corporate or organizational units using actual performance, previous budget figures, estimated revenue, expense reports and other data sources to control funds and provide for proper financial administration.
Strategy & Innovation Analyst BlueCross and BlueShield of MassachusettsStrategy & Innovation AnalystBoston, MA$78,120–$95,480 / yearThe Strategy & Innovation Analyst on the Strategy & Innovation team, part of the Enterprise Strategic Services Division will assist in conducting market research and synthesizing themes, gathering consumer insights, generating ideas and facilitation thereof, developing solutions, and prototyping and piloting innovative solutions and technologies that will create a competitive advantage for BCBSMA. In alignment with BCBSMA strategic priorities, the analyst will help evaluate current trends and ideas; identify emerging capabilities, solutions and technologies; to support the advancement of a portfolio of strategy and innovation initiatives to market.
NewMaterial FP&A Analyst - P3 - (Onsite) RTX CorpMaterial FP&A Analyst - P3 - (Onsite)Tewksbury, MAThe organization is a dynamic environment that affords its team members the opportunity to see the business from a top-down perspective while balancing the demands of accurate & integrated forecasting and managing risks and opportunities as they pertain to material financial metrics. At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems.
NewSenior Financial Analyst Mass General BrighamSenior Financial AnalystSomerville, MassachusettsThe framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission.
NewSenior Budget Analyst Operations Fiscal Analysis & Analytics Boston UniversitySenior Budget Analyst Operations Fiscal Analysis & AnalyticsBoston, MA$70,000–$85,000 / yearReporting directly to the Director, Budget and Planning, this position is responsible for preparing and tracking unit and/or department budgets, running analyses, and creating reports based on these budgets and analyzing data They will prepare, collect, and interpret financial data to develop financial analyses, projections, short and long-term financial plans, and other reports. Major duties of this position include: Compiles and reviews budgets for corporate or organizational units using actual performance, previous budget figures, estimated revenue, expense reports and other data sources to control funds and provide for proper financial administration.
NewProgram Cost & Controls Analyst (P2), Global Patriot GEM-T *HYBRID* RTX CorpProgram Cost & Controls Analyst (P2), Global Patriot GEM-T *HYBRID*Tewksbury, MAThis is an excellent opportunity for early career finance professionals to grow within a high visibility portfolio and gain hands on experience with both Foreign Military Sales (FMS) and Direct Commercial Sales (DCS) international defense programs. The Global Patriot Finance team is seeking a P2 Program Cost & Controls Analyst to support the GEM T Middle East and North Africa (MENA) portfolio within the Land & Air Defense Systems (LADS) Mission Area.
Business Analyst, Strategic Delivery SimpliSafe IncBusiness Analyst, Strategic DeliveryBoston, MA$107,900–$143,800 / yearIn this role, you''ll partner with Go-to-Market and Customer Experience business teams to capture and document business needs into clear, actionable requirements, then work with Operations and Growth Engineering teams to translate those requirements into scoped, executable work. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday, Wednesday, or Thursday - working together in person and choosing where they work for the remainder of the week.
Quality Control Analyst II, Release & Stability Testing (3rd Shift - Contract) Rentschler BiopharmaQuality Control Analyst II, Release & Stability Testing (3rd Shift - Contract)Milford, Massachusetts$39–$46 / hourThe Quality Control Analyst II, Release and Stability Testing is responsible for the cGMP analytical testing of stability samples and evaluation of data to ensure compliance with analytical methods, stability protocols, client criteria, Good Laboratory Practices (GLP) and Good Manufacturing Practices (cGMP). SME to support or lead activities related to OOS/OOT investigations, deviations, change controls, corrective actions, and preventive actions to correct and eliminate the potential for non-conformances.
QA Analyst Buyers Edge PlatformQA AnalystWaltham, MAPerform thorough testing at both the admin level (configuration, permissions, data management) and the end-user level (workflows, UI, functionality), validating behavior against acceptance criteria, business requirements, and design specifications. This is a high-impact position where your work directly influences the reliability, usability, and overall experience of tools used daily by our manufacturer, distributor, and channel partner customers.
Financial Analyst I Bausch & LombFinancial Analyst IBridgewater, MAWe have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. The Financial Analyst, Corporate FP&A, is a key member of the finance organization, supporting core financial planning and analysis activities, including budgeting, forecasting, reporting, and business performance analysis.
Logistics Analyst Republic Services, Inc.Logistics AnalystTyngsboro, MA$48,600–$66,900 / yearRepublic has partnered with renewable gas developers to construct Renewable Natural Gas (RNG) plants at our landfills, expanding beyond the 77 projects we currently have to make progress towards our goal to beneficially reuse 50% more biogas by 2030 (2017 baseline year). Use routing system visibility and flexibility to analyze and respond to same day changes or next day planning for the service needs of our customers to ensure on-route efficiencies and improve route design by identifying patterns and improvement areas.
Senior Financial Analyst, Global Finance - Converse Nike, Inc.Senior Financial Analyst, Global Finance - ConverseBoston, MAThe candidate needs to have extensive experience in financial modeling and requires expert Excel skills, in addition to the following qualifications: Bachelor's degree in finance, accounting, strategic planning, economics or related field. The Senior Financial Analyst, Global Finance is a valuable contributor on our dynamic Global Finance team helping to deliver financial insights & reports to the CFO & Converse Leadership team.
Cash Application Analyst, Research, Finance & Property Management Boston UniversityCash Application Analyst, Research, Finance & Property ManagementBoston, MA$62,525–$81,175Full timeReporting to the Assistant Director, Accounts Receivable and Cash Operations, the Cash Application Analyst is responsible for the accurate and timely application of payments related to our sponsored programs portfolio. We strongly encourage applications from women and under-represented groups who share our interest in serving a university community with diverse needs, backgrounds, ethnicities, and abilities.
Pricing Analyst Odyssey Systems Consulting Group, Ltd.Pricing AnalystLincoln, MassachusettsFull timeThe Pricing Analyst will be a crucial contributor in RFP analysis, Cost Volume formulation, proposal preparation, and cost/price analysis through close coordination with Business Development, Operations, Finance, and Contracts departments. Odyssey is proud to live out our core values of commitment, ambition, and respect in our work and communities through OdysseyCares , a philanthropic group focused on giving back through direct donations, an employer match program, and volunteering events.
Senior Strategy Analyst SOLUTIONHEALTHSenior Strategy AnalystNashua, NHThe role serves as a senior individual contributor, responsible for developing analyses, models, and materials that support executive and Board-level discussions, while ownership of strategic direction and final decision making remains with executive leadership. Working closely with Chief Executive Officer and in collaboration with senior leaders, this role delivers data-driven insights that inform executive decision making and long-term priorities.
Route Optimization Analyst (Remote) UniFirst CorpRoute Optimization Analyst (Remote)Wilmington, MARemote$80,000–$94,000 / yearMaintain parallel operations and provide continuity of route optimization support throughout the transition period, ensuring no negative impact to customers or driver compensation during the system changeover. The Route Optimization Analyst is responsible for route planning and optimization in support of changing business requirements, strategic fleet utilization, cost control, and exceptional customer service.
Counter UAS Portfolio FP&A Analyst, Principal Specialist *HYBRID* RTX CorpCounter UAS Portfolio FP&A Analyst, Principal Specialist *HYBRID*Andover, MAQualifications You Must Have: Typically requires a Bachelor's degree in Accounting, Finance, Business Administration, or related field 5 years finance/accounting experience; OR an Advanced degree with 3 years finance/accounting experience. This role will support CUAS finance and program leadership and oversee the FP&A scope of the Domestic LIDS, International LIDS, Coyote, and High Energy Lasers contracts.
QA Analyst Buyers Edge Platform LLCQA AnalystWaltham, MAPerform thorough testing at both the admin level (configuration, permissions, data management) and the end-user level (workflows, UI, functionality), validating behavior against acceptance criteria, business requirements, and design specifications. This is a high-impact position where your work directly influences the reliability, usability, and overall experience of tools used daily by our manufacturer, distributor, and channel partner customers.
Customer Experience Analyst SimpliSafe IncCustomer Experience AnalystBoston, MA$65,000–$87,500 / yearHybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday, Wednesday, or Thursday - working together in person and choosing where they work for the remainder of the week. Originate and lead experimentation aimed at beating those forecasts - partnering with the business to identify test ideas and ensuring rigorous setup and measurement so the business can trust the read.
Sr Analyst,Merchandising CVS Health CorpSr Analyst,MerchandisingWoonsocket, RI$46,988–$112,200 / yearOur teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Within the Merchandising organization, we support this mission by delivering innovative, customer-focused retail experiences that position CVS as America's most trusted health, wellness, and pharmacy partner.
Public Health Analyst destinationone ConsultingPublic Health AnalystBoston, Massachusettsdestinationone Consulting specializes in recruitment across diverse sectors, including Healthcare, Health Tech, Government, Municipalities, Non-Profits, Legal, Public Accounting, Food and more. Disclaimer: We're proactively building a databank for opportunities in Healthcare, Health Tech, Government, Non-Profits, Legal, and more.
FINANCIAL ANALYST, Global Programs Finance & Operations 1 Boston UniversityFINANCIAL ANALYST, Global Programs Finance & Operations 1BOSTON, MA$61,200–$65,000Full timeKnowledge of financial statements and accounting; familiarity with foreign exchange rates and calculations; highly proficient in Microsoft Excel; experience with FileMaker Pro and SAP preferred; strong analytical and organizational skills necessary to manage multiple requests at once. Manage the Global Programs and Study Abroad monthly site report process; monitor deadlines, review and reconcile financial reports submitted by each site by verifying financial statements, and upload results into the accounting system and financial databases.
SENIOR BUDGET ANALYST, Budget and Planning Boston UniversitySENIOR BUDGET ANALYST, Budget and PlanningBOSTON, MA$70,000–$85,000Full timeReporting directly to the Director, Budget and Planning, this position is responsible for preparing and tracking unit and/or department budgets, running analyses, and creating reports based on these budgets and analyzing data They will prepare, collect, and interpret financial data to develop financial analyses, projections, short and long-term financial plans, and other reports. Pay Range: Salary Grade 48 •Minimum $61,200, Midpoint $82,700, Maximum $104,100 Note: Salary is based on related experience, expertise, available budget, and internal equity; new hires can expect an initial annual salary which is between the minimum and midpoint of the range above ($70,000 - $85,000).
NewSenior Budget Analyst Operations, Fiscal Analysis & Analytics Boston UniversitySenior Budget Analyst Operations, Fiscal Analysis & AnalyticsBoston, MA$71,925–$93,375Full timeReporting directly to the Director, Budget and Planning, this position is responsible for preparing and tracking unit and/or department budgets, running analyses, and creating reports based on these budgets and analyzing data They will prepare, collect, and interpret financial data to develop financial analyses, projections, short and long-term financial plans, and other reports. Compiles and reviews budgets for corporate or organizational units using actual performance, previous budget figures, estimated revenue, expense reports and other data sources to control funds and provide for proper financial administration.
Principal Sales Operations Analyst ImprivataPrincipal Sales Operations AnalystWaltham, MAThis role is responsible for identify opportunities, align across cross-functional stakeholders, conduct data analytics, bookings forecasting, pipeline analysis, deal structuring and partnering with sales leadership. Provide actionable analysis on key sales KPIs, including forecast accuracy, pipeline quality, deal movement, booking trends, ARR, average deal size, discounting, and quarterly performance drivers.
Asset Management Analyst Ryder System IncAsset Management AnalystBoston, MACurrent Employees: If you are a current employee at Ryder, please click here ( https://wd5.myworkday.com/ryder/d/task/2998$46522.htmld ) to log in to Workday to apply using the internal application process. Compensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.
Senior FP&A Analyst, Americas DanaherSenior FP&A Analyst, AmericasMarlborough, MassachusettsLead Forecasting, Budgeting & Variance Analysis - lead the end-to-end forecasting and budgeting processes, develop scenario and sensitivity analyses, and timely insights by analyzing preliminary and actual performance results against financial targets. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Senior Fp&A Analyst, Americas DanaherSenior Fp&A Analyst, AmericasMarlborough, MA$114,333–$125,500 / yearIn this role, you will have the opportunity to: Lead Forecasting, Budgeting & Variance Analysis - lead the end-to-end forecasting and budgeting processes, develop scenario and sensitivity analyses, and timely insights by analyzing preliminary and actual performance results against financial targets. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Security Analyst - Tier 2 Seven AI IncSecurity Analyst - Tier 2Boston, MAWe are seeking curious, detail-oriented, technically adept Security Analysts who thrive on solving complex, high-stakes puzzles and are deeply customer-obsessed to continue our mission of building the world's first Agentic Security Platform. Experience analyzing and investigating security alerts from multiple sources, including intrusion detection systems, network monitoring tools, and endpoint protection platforms.
NewEpic Beaker AP Analyst Kforce Inc.Epic Beaker AP AnalystBoston, MA$88–$98Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers.
Specialist, Mechanical Engineer - Structural Analyst (Space Systems) L3Harris Technologies IncSpecialist, Mechanical Engineer - Structural Analyst (Space Systems)Wilmington, MA$75,500–$142,500 / yearPerform comprehensive analyses for structural responses to ground, test, launch, and on-orbit environments, including: Structural strength and stability, Modal characteristics and dynamic response, Vibroacoustic environments, Thermoelastic response, Optomechanical performance, Fatigue/fracture assessments. This position requires independent execution of sophisticated analyses, technical leadership, and collaboration across multidisciplinary teams to ensure structural integrity and system performance from concept through flight.
SAP SD Analyst Teledyne TechnologiesSAP SD AnalystHudson, New HampshireThese markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.. Must have the ability to coordinate the majority of the project management functions of the user groups including coordinating, organizing, planning and scheduling, communicating, tracking accountability, ensuring documentation, monitoring and evaluating, problem solving and technical assistance.
NewSenior Sourcing Analyst - Logistics (Strategic Sourcing) Topco AssociatesSenior Sourcing Analyst - Logistics (Strategic Sourcing)Quincy, Massachusetts$85,000–$95,000 / yearWorking closely with member-owners, suppliers, and cross-functional business partners, this role leads sourcing projects that help members reduce costs, improve operational efficiency, and maximize the value of their procurement programs. The Senior Sourcing Analyst plays a key role in developing and executing strategic sourcing initiatives across a diverse portfolio of indirect logistics categories, including fleet services, material handling equipment, batteries and chargers, and other operational products and services.
NewSAP Procure to Pay Analyst Teledyne Technologies IncSAP Procure to Pay AnalystHudson, NHThese markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. Configures system settings and options; creates integration mapping interface specifications, plans and executes unit and integration testing; and creates specifications for systems to meet business requirements.
NewSAP Procure To Pay Analyst Teledyne TechnologiesSAP Procure To Pay AnalystHudson, NHThese markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. Configures system settings and options; creates integration mapping interface specifications, plans and executes unit and integration testing; and creates specifications for systems to meet business requirements.
Business Analyst - Finance MIT Lincoln LaboratoryBusiness Analyst - FinanceLexington, MAThe final salary offered to a selected candidate will depend on various factors, including—but not limited to—the scope and responsibilities of the role, the candidate’s experience, skills and education/training, internal equity considerations and applicable legal requirements. As a Business Analyst, your primary responsibilities will include providing initial SAP user support, gathering business requirements, performing root cause analysis, and testing and training support as needed.
Compliance Analyst Manulife Financial CorpCompliance AnalystBoston, MARemote$73,350–$122,250 / yearIn addition to communicating with plan sponsors and internal stakeholders via our Parts+ recordkeeping system, you will be asked to read and comprehend retirement plan provisions from plan documents and amendments to ensure that reports are properly generated according to Eligibility, Compensation, and Contributions. Calculating complex employer matching contributions such as Annual Match, Lookback Match, and Profit-Sharing contributions utilizing pro rata, integrated and straight allocation methods.
Parcel Transportation Analyst LGC LtdParcel Transportation AnalystMilford, MAOur tools play a key role in customer workflows from discovery applications through to commercial manufacture and enable its customers to: bring new diagnostics and therapies to market; progress research and development; optimize food production; and continuously monitor and enhance the quality of food, the environment and consumer products. Our high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers' products and workflows and are valued for their performance, quality and range.
Fixed Income Operations Analyst Vestmark, Inc.Fixed Income Operations AnalystWakefield, MA$70,000–$85,000 / yearThe role requires daily processing, issue investigation, and proactive communication with brokers, custodians, portfolio managers, and internal operations and technology teams to maintain accurate fixed income workflows, strong operational controls, and high-quality client service. Vestmark's Outsourced Services (VOS) team is seeking a Fixed Income Operations Analyst with strong experience in fixed income products, trade workflows, and settlement processes to support our Outsourced Service Clients in Wakefield, MA.
Transformation Delivery Senior Analyst The Depository Trust & Clearing CorpTransformation Delivery Senior AnalystBoston, MAIndustry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC's subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion.
Principal Business Systems Analyst - SAP OTC MKS IncPrincipal Business Systems Analyst - SAP OTCAndover, MA$120,000–$160,000 / yearPerform configuration and support activities across OTC components, including: Sales order processing, ATP, pricing, tax calculation, billing, shipping, serial number management, repair service sales, rebates, variant configuration, credit management, service (CS) and integration with MM, FICO, WM. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law.
NewPayroll Analyst HonorVet TechnologiesPayroll AnalystActon, MA$44.80 / hourWith strong delivery capabilities and rapid turnaround times, we support contract, direct hire, project-based, and consulting staffing needs across clinical research, pharmacovigilance, regulatory affairs, quality assurance, quality control, medical affairs, manufacturing, validation, and scientific operations. HonorVet Technologies (SDVOSB) provides specialized and scalable staffing solutions to pharmaceutical companies, medical device companies, biotech organizations, CROs, research laboratories, and life sciences organizations across the United States.
NewSenior Financial Analyst TJXSenior Financial AnalystFramingham, Massachusetts$85,600–$109,200 / yearCapital Investment Decision Process – evaluate projects to determine if they meet ROI criteria, as well as support the long term growth of the business. While each group has their own area of expertise, they are all looked upon as leaders with vision responsible for understanding and communicating the data that drives our organization and makes us a global leader.
NewSenior Financial Analyst- Store Operations TJXSenior Financial Analyst- Store OperationsFramingham, Massachusetts$85,600–$109,200 / yearThis role partners closely with leadership to develop and manage monthly sales, labor, and controllable expense plans for each location, leveraging performance trends, complex store-level metrics, and annual planning assumptions. As a key member of the finance team, the Senior Financial Analyst – Store Operations provides critical analytical support to drive cost-effective performance across store operations and inform strategic decision-making.
NewLead IT Business Analyst (Oracle Financial Systems) CDM SmithLead IT Business Analyst (Oracle Financial Systems)Boston, MassachusettsSkills & Abilities: Deep functional expertise in Oracle E-Business Suite Financials, including General Ledger (GL), Subledger Accounting (SLA), Accounts Receivable (AR), Fixed Assets (FA), Cash Management (CM), and Intercompany Accounting. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.
Quantitative Research Analyst MFS InvestmentsQuantitative Research AnalystBoston, MAWellness Programs: Robust wellness webinars, employee assistance program with a focus on mental health, subsidized fitness benefit via Wellhub (formerly Gympass), where you can workout at gyms, studios and boutique fitness locations near you, join virtual personal training sessions and access a wide variety of well-being apps. We are committed to transparency - if you have questions about how we arrived at this range or what additional benefits and bonus opportunities come with the role, we'll be happy to discuss them.
Systems Analyst Lincoln LaboratorySystems AnalystLexington, MA$145,200–$170,000 / yearOf particular interest to the group is the development of concepts to address key national problems through advanced electronic warfare systems prototypes, advanced sensors prototypes, novel signal processing techniques, mathematical optimization approaches, and artificial intelligence to enable the development of next generation systems for fleet and surface assets. Responsibilities include but not limited to: Understand analysis problems and determine needed features and capabilities in models and analysis tools, including the technical background to accurately model basic physics phenomenology and determine whether the tools and models are performing as expected.
311 Contact Center-Quality Analyst City of Somerville311 Contact Center-Quality AnalystSomerville, MA$75,000–$78,000 / yearAbility: Demonstrated ability in the setup and/or execution of employee performance improvements; ability to work independently and under pressure; ability to maintain, manage, and organize complex data sets; ability to clearly articulate this information in verbal, written and visual presentations; ability to handle problems effectively in response to day-to-day crises; ability coordinate events; ability to train and coach others on best practices in customer service; ability to operate a computer; ability to deal appropriately with all customers, internal and external. Education and Experience: High School diploma and five or more (5+) years' experience in a high-volume, versatile customer service environment; or any equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.