This role involves handling customer inquiries, processing orders, managing accounts, and ensuring accurate and timely communication to support customer satisfaction and business operations.?Key Responsibilities- Answer and manage incoming customer calls, emails, and inquiries in a professional and timely manner ?- Assist customers with order processing, order status updates, and product/service information- Generate, enter, and process customer orders accurately- Prepare and issue invoices, ensuring accuracy and timely delivery- Maintain and update customer accounts, including financial and order-related information- Investigate and resolve customer complaints efficiently to ensure satisfaction and retention ?- Follow up with customers to ensure issues are resolved and expectations are met- Communicate with internal teams to support order fulfillment and problem resolution- Maintain accurate records of customer interactions and transactions- Perform work within assigned accounts, product lines, or regional responsibilities? Qualifications & Skills- Excellent verbal and written communication skills, with the ability to clearly explain information and resolve issues ?- Strong multitasking and organizational abilities in a fast-paced environment- High attention to detail and accuracy in data entry, order processing, and invoicing- Strong problem-solving and decision-making skills- Positive, professional, and customer-focused attitude- Ability to follow instructions and work under moderate supervision- Effective listening skills and ability to handle customer concerns with professionalism- Strong teamwork and collaboration skills?