Duties and Responsibilities: The following is a representative list of the duties and responsibilities associated with this position: Work a daily business plan and communicate with: * Incoming Traffic/Calls * Phone-up Follow-up * Sold Follow-up * Orphan Follow-up * Service Follow-up * Letters (thank you, holiday, birthday) * Update business plans and client cards * Use eLead CRM to manage and measure lead activity * Leverage auto responders, personalized e-mail templates and phone guides to drive appointments and sales * Manage and measure all lead activity and results including: * Initial email response * Personalized emails * Initial Phone Call to set appointments * Confirm appointments to drive your show rate * Greet in-coming sales opportunities * Do a comprehensive needs assessment, before selection * Initiate the EMI * Select the right vehicle with the help of the Floor Manager * Present the vehicle, based on the clients’ needs and wants * Demonstrate vehicles at dealership * Present arithmetic to customers and facilitate paperwork * Deliver vehicle * Sign customer up for first service appointment at delivery * Unsold follow up of prospects who do not buy * Follow up for people who did not show for appointment * Sold follow up for customers who buy * Referrals and household prospecting * Ongoing customer contact to promote loyalty and retention * Facilitate automated follow up including sold follow up, service reminders, vehicle anniversary, contacts, recalls, referrals & prospecting. Ability to judge distances and spatial relationships so as to see objects where and as they actually are * Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly Environmental Conditions: Be able to work outside in weather and inside a climate-controlled environment Demonstration Drives: Salespersons will accompany customers on demonstration drives.