In this capacity, the Front Office Receptionist greets patients, updates appropriate information in the Electronic Health Record (EHR), schedules follow-up appointments, collects appropriate co-pays, and educates patients about CHCCW available programs (i.e., Lab, Radiology, Pharmacy, Case Management, Behavioral Health, Family Medicine, Pediatrics and Quick Care). Front Office Receptionist personnel learn to verify insurance, constantly review the content of patient documents, update registrations, use a multi-line phone system, and are in a unique position to ensure that a patient's experience meets their expectation.