What You'll Do Own end-to-end partner implementations from contract signature to go-live, serving as the primary point of contact and building trusted relationships throughout Build custom project plans with clear milestones, ownership, and success metrics for each partner launch Coordinate across Product, Engineering, Operations, and Finance to align on requirements, timelines, and deliverables Drive urgency and momentum through regular check-ins, go/no-go reviews, and proactive risk identification with both internal and external stakeholders Triage and resolve issues during launch and post-launch to ensure stable program releases and smooth transitions to steady-state operations Create scalable processes by documenting playbooks, templates, and workflows that help future partners realize value faster Forecast launch timelines and support capacity planning across the customer pipeline in partnership with leadership Who You Are Strong project manager and relationship-builder who juggles multiple implementations, defines clear timelines, leads customer conversations confidently, and knows when to bring in cross-functional support Detail-oriented communicator who translates technical concepts into human terms, brings structure to ambiguity, and turns complexity into simple, actionable plans Process builder, not just follower - excited to create scalable systems and playbooks in a fast-moving startup environment 3+ years of implementation experience at a FinTech or technical B2B company, ideally with enterprise programs You'll Fit in Well If You… Curious to explore why things are the way they are and question the methodology and propose better solutions to problems. Can self manage projects, timelines and priorities with full force energy Are an excellent communicator, able to simplify complex topics, and gives all the context required to make a decision Are a team player, knowing when to put your foot on the gas and when to take a breather Benefits 100% company-paid medical, dental, and vision Employee Stock Option Program at a high-growth startup Unlimited PTO plus federal holidays For New York, NY-based roles: The base salary range for this role is $120,000 - $150,000 per year.