Director of Career Services Ivy Tech Community CollegeDirector of Career ServicesSellersburg, IndianaWorks with Systems Office Executive Director of Career Coaching to provide training, tools, and other resources to campus Career Coach(es) to ensure they are working effectively with students in preparation and tracking of CDPs, attainment of work-and-learn experiences, career placement, and other related career preparation needs. Guides the daily activities of Career Coach, and Talent Connection Manager to drive outcomes tied to students’ Career Development Plans (CDP), work-and-learn experiences for students and employers, placement of students in jobs upon graduation, and talent pipelines for employers.
ESD Program Manager GE AppliancesESD Program ManagerLouisville, KYThe position works closely with product line management and cross-functional teams-including Technology, Operations, Engineering, and Supplier Quality-to address and reduce the Cost of Quality and enhance product profitability. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.
Area Director of Marketing - Social Clubs Schulte Hospitality Group IncArea Director of Marketing - Social ClubsLouisville, KYSuccess in this role will be measured through topline revenue growth and profit expansion driven by a broader and more engaged membership base, new member acquisition, increased member lifetime value, improved retention and reduced churn, higher F&B utilization and spend, growth in private events and programming revenue, stronger member participation, increased digital engagement, and overall brand awareness within each market. Reporting into the local General Managers, with a dotted line into SHG corporate Marketing, this role partners closely with club operations, food & beverage leadership, membership teams, and external creative and PR partners to drive relevance, engagement, retention, and revenue through experiential marketing and community-driven storytelling.
Principal DT Program Manager, Air & Water Microenterprises GE AppliancesPrincipal DT Program Manager, Air & Water MicroenterprisesLouisville, KentuckyThis role will be embedded within the business, responsible for driving the delivery of key initiatives that enable growth across Residential, Light Commercial and Commercial Applied operations as Air & Water pursues its vision to grow from $400 million to $3 billion in revenue by 2030. The successful candidate will thrive in a fast-paced environment, leveraging strong business acumen, program leadership skills, and influence cross-functional teams to drive execution and champion innovative solutions, including emerging technologies such as AI.
Senior Manager, CRM Program Management and Governance Becton Dickinson and CoSenior Manager, CRM Program Management and GovernanceKentucky, KYOperating at the intersection of strategy, delivery, data, and change, this role connects enterprise strategy to execution - coordinating cross-functional and TDS delivery teams, establishing strong governance and decision rights, and ensuring initiatives deliver measurable business value and sustained adoption. The position owns the decision-making forums, demand-intake discipline, vendor and technology governance, and the operating cadence that turn strategy into delivered, adopted outcomes.
NewLead Director, Risk Adjustment Performance Reporting and Insights CVS Health CorpLead Director, Risk Adjustment Performance Reporting and InsightsKY$100,000–$231,540 / yearMaster's degree in Business, Informatics, Analytics, Finance, Statistics, Computer Science, Public Health, Healthcare analytics, Actuarial, Mathematics, Economics, or equivalent combination of advanced education, professional certification, or demonstrated subject matter expertise preferred. Partner with provider, clinical, and operational leaders to support performance improvement initiatives through data-driven insights and targeted intervention strategies.
NewAssistant Clinical Director of Residential Operations MaryhurstAssistant Clinical Director of Residential OperationsLouisville, KYFull timeOur programs work together to break cycles of abuse, restore hope, and build brighter futures:Residential programs that help youth heal and transition to stable homesCommunity and transitional living programs that equip survivors with tools for independenceMaryhurst Renewal, offering counseling and support for children, adults, and families in office, home, and school settingsIf you're passionate about helping young people reclaim their futures, you'll be joining a mission that matters. Non-Licensed Starting Salary: $54,600Licensed Starting Salary: $60,000 If you're someone who cares deeply about helping young people heal - and you're energized by supporting the staff who make that healing possible - this role might be exactly where you belong.
Center Director (Board Certified Behavior Analyst) BCBA - New Albany, IN Autism Behavioral InstituteCenter Director (Board Certified Behavior Analyst) BCBA - New Albany, INNew Albany, INAs a Center Director at Already Autism Health, you will provide leadership, clinical oversight, conduct behavioral assessments, and supervise a team of BCBAs, RBTs, BCaBAs, clinic supervisors, and practicum students. Qualifications for Center Director BCBAs: Master's degree or national equivalent with a major in psychology, special education, Applied Behavior Analysis, or related field of study.
Center Director (Board Certified Behavior Analyst) BCBA - Carrollton, KY Autism Behavioral InstituteCenter Director (Board Certified Behavior Analyst) BCBA - Carrollton, KYKYAs a Center Director at Already Autism Health, you will provide leadership, clinical oversight, conduct behavioral assessments, and supervise a team of BCBAs, RBTs, BCaBAs, clinic supervisors, and practicum students. Qualifications for Center Director BCBAs: Master's degree or national equivalent with a major in psychology, special education, Applied Behavior Analysis, or related field of study.
Executive Director, AI Infrastructure & Platform Engineering CVS Health CorpExecutive Director, AI Infrastructure & Platform EngineeringKY$175,100–$334,750 / yearReporting to the Global Head of Infrastructure/AI Operations and Service Delivery, this leader will establish operational baselines across the full infrastructure stack - hardware, network fabric, GPU clusters, storage, and the operating systems and orchestration layers above - and build the Site Reliability Engineering practice that delivers the availability, reliability, and performance that frontier AI workloads demand. The ideal candidate will bring the following experience, knowledge, and abilities: 10+ years of engineering leadership experience, with substantial time directly owning physical infrastructure at data center scale - including hardware lifecycle, capacity planning, and facility coordination (power, cooling, rack-and-stack execution).
NewProgram Manager Lawelawe Defense IncProgram ManagerFort Knox, KYLawelawe Defense offers an outstanding record of delivery on various projects encompassing: Program and Portfolio Management; Systems Engineering and Architecture; Network Engineering and Operations; Data Center Optimization and Operations; and Desktop/Server and Application Virtualization. Who We Are Lawelawe is a Native Hawaiian Owned Small Disadvantaged Business (NHO SDB) that specializes in providing a range of services to federal government clients, including program management, digital solutions, human capital and training, and medical staffing.
Director of Career Services Ivy Tech Community College of IndianaDirector of Career ServicesSellersburg, IN$60,000–$65,000 / yearWorks with Systems Office Executive Director of Career Coaching to provide training, tools, and other resources to campus Career Coach(es) to ensure they are working effectively with students in preparation and tracking of CDPs, attainment of work-and-learn experiences, career placement, and other related career preparation needs. Guides the daily activities of Career Coach, and Talent Connection Manager to drive outcomes tied to students' Career Development Plans (CDP), work-and-learn experiences for students and employers, placement of students in jobs upon graduation, and talent pipelines for employers.
ESD Program Manager GE Appliances, a Haier companyESD Program ManagerLouisville, KYThe GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: _we come together_, _we always look for a better way_, and _we create possibilities_. The position works closely with product line management and cross-functional teams—including Technology, Operations, Engineering, and Supplier Quality—to address and reduce the Cost of Quality and enhance product profitability.
Director Infrastructure & Cloud GE AppliancesDirector Infrastructure & CloudLouisville, KentuckyUnderstands and operates at an enterprise-wide level; aligns priorities with broader goals, measures outcomes – metrics driven, uses feedback to change as needed, evaluates alternatives, solutions oriented, seeks alternatives and broad input; can see connections within complex issues. Provide leadership by joining bridges for all critical infrastructure incidents as necessary to assess impact, coordinate response efforts, help with escalations, communicate status, resolution progress to senior leadership and key stakeholders.
Program Manager I/Clinical Placement Coordinator University of LouisvilleProgram Manager I/Clinical Placement CoordinatorKYManage clinical placement database and reporting systems, maintaining accurate records of student placements, preceptor assignments, and clinical activities, including site utilization metrics, student hours, and outcome data, ensuring accuracy and accessibility for program evaluation, accreditation reporting, and continuous quality improvement, while generating reports as needed for faculty and administration. Serve as the primary liaison to all external stakeholders related to undergraduate clinical placements, including healthcare agencies, clinical site coordinators, and community partners, fostering collaborative relationships that support the quality and continuity of student learning experiences.
Medical Director of Telehealth Medical Doctor BrightSpring Health ServicesMedical Director of Telehealth Medical DoctorLOUISVILLE, KYAbode Care Partners, an affiliate of BrightSpring Health Services, is a leading provider of integrated medical services, caring for individuals from post-hospitalization to home in various settings ranging from skilled nursing facilities, assisted living, independent living, group homes, and private homes. You will help deliver high-quality, evidence-based virtual care to medically complex patients across multiple markets - including patients recently discharged from the hospital, those receiving home health services, and geriatric, homebound, and facility-based individuals.
Wellness Director StoryPointWellness DirectorLouisville, KYPerform admission and ongoing evaluations of residents every 6 months, upon return from Hospital or skilled environment, or change of condition (initiate care conference) and use this information to set measurable goals and outcomes for residents that meet the physical, mental, and psychosocial needs. This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be.
NewAssistant News Director TEGNA IncAssistant News DirectorLouisville, KYThe Assistant News Director will lead day-to-day decision making on broadcast coverage and work closely with the digital team to ensure our content best serves the audience on all platforms. Regardless of participation in TEGNA medical plans, ALL employees and their eligible family members receive nine free virtual doctor's appointments with a physician through Teladoc, and 12 free annual therapy sessions with a licensed clinician through Spring Health.
Capture Director, Medicaid Proposals CVS Health CorpCapture Director, Medicaid ProposalsKY$100,000–$231,540 / yearCollaborate with Business Development and health plan leaders to understand current and Collaborates with Business Develop and Health Plan Leaders to understand competitor programs, weaknesses, innovations, and performance as well as current and emerging customer needs and requirements unique to the state's population, health inequities, SDOH concerns, and other emerging issues. As a Capture Director, Medicaid Proposals, you will play a critical role in supporting our Aetna members and our business by leading strategy and capture planning activities in support of business development that targets new markets, existing health plan reprocurement, and RFx proposal development.
Executive Director, Medical And Occupational Health GE AppliancesExecutive Director, Medical And Occupational HealthLouisville, KYContinuous Improvement: Drive service innovation and continuous improvements for all clinical and wellbeing initiatives and resources serving public and occupational health, travel medicine, primary care, point care solutions, and health plan needs. The Executive Director, Medical and Occupational Health is a highly experienced and strategic leader responsible for developing, implementing, and overseeing all aspects of a comprehensive occupational health program for GE Appliances.
Executive Director, Medical and Occupational Health GE AppliancesExecutive Director, Medical and Occupational HealthLouisville, KentuckyContinuous Improvement: Drive service innovation and continuous improvements for all clinical and wellbeing initiatives and resources serving public and occupational health, travel medicine, primary care, point care solutions, and health plan needs. The Executive Director, Medical and Occupational Health is a highly experienced and strategic leader responsible for developing, implementing, and overseeing all aspects of a comprehensive occupational health program for GE Appliances.
Residential Area Director - ID/DD Services Dungarvin Inc.Residential Area Director - ID/DD ServicesLouisville, KYFinancial & Performance Management: Monitor operational performance, staffing trends, budgets, expenses, and program performance across assigned services while partnering with leadership teams to support financial health, operational stability, and long-term program success. You'll work closely with Area Managers, Program Directors, support staff, and the state management team to drive operational excellence, strengthen leadership teams, and ensure consistency and compliance across all programs.
Regional Director of Culinary Experience Triple Crown Senior LivingRegional Director of Culinary ExperienceLouisville, KentuckyThe Regional Director of Culinary Experience provides dining support, develops menus, recipes and production details specifically for Triple Crown Senior Living culinary programs. This position will also provide training and guidance for Executive Directors, Culinary Directors, Sous Chefs, Cooks, and Culinary Associates in all aspects of the culinary service programs.
Medical Director - Radiation Oncology - MD or DO CVS Health CorpMedical Director - Radiation Oncology - MD or DOKY$174,070–$374,920 / yearThe Radiation Oncology Medical Director supports the CVS Health Specialty oncology business in managing oncology specific utilization of providers, clinical reviews of oncology specific data, and assist with growing our oncology footprint. In the Medical Director role, you will provide oversight for medical policy implementation; you will support the ensuring timely and consistent responses to members and providers; you will focus on prior authorization cases and consultation cases.
Director of Human Resources Talis GroupDirector of Human ResourcesLouisville, KY$120,000–$150,000 / yearReporting directly to executive leadership, you will serve as a trusted advisor and key business partner, helping shape the future of the organization while leading all aspects of the HR function. Talis Group’s client, a growing and well-established manufacturing company, is seeking a dynamic Director of Human Resources to join its leadership team.
Director, Philanthropy (Student Success) University of LouisvilleDirector, Philanthropy (Student Success)Louisville, KYPosition Description: The Director of Philanthropy for Student Success will play a key role - individually and collectively - in cultivating long-term relationships with donors who have the capacity to make transformative gifts, while leveraging the relationships and vision of university leaders to secure support for strategic university priorities and initiatives. Experience managing a major gift portfolio utilizing metrics, systems, and relationship-building skills to maximize strategic cultivation, solicitation, and stewardship of 6-figure-plus donors and transformational gifts, preferably with a focus on student success or student affairs.
Director, Philanthropy (College of Arts & Sciences) University of LouisvilleDirector, Philanthropy (College of Arts & Sciences)Louisville, KYPosition Description: The Director of Philanthropy for the College of Arts & Sciences will play a key role - individually and collectively - in cultivating long-term relationships with donors who have the capacity to make transformative gifts, while leveraging the relationships and vision of university leaders to secure support for strategic university priorities and initiatives. Actively maintain a portfolio of major gift level prospects, particularly where there are multiple complex university relationships and the opportunity exists to have university-wide impact that requires thoughtful, experienced, prospect management.
Director, Philanthropy (Speed School of Engineering) University of LouisvilleDirector, Philanthropy (Speed School of Engineering)Louisville, KYSpeed School of Engineering will play a key role - individually and collectively - in cultivating long-term relationships with donors who have the capacity to make transformative gifts, while leveraging the relationships and vision of university leaders to secure support for strategic university priorities and initiatives. Actively maintain a portfolio of major gift level prospects, particularly where there are multiple complex university relationships and the opportunity exists to have university-wide impact that requires thoughtful, experienced, prospect management.
OB Hospitalist - Director Opportunity - Bardstown Optigy GroupOB Hospitalist - Director Opportunity - BardstownBardstown, KENTUCKYHighly relational, able to build strong rapport and positive working relationships with all stakeholders (Hospital leadership, hospitalist teams, nurses, staff physicians, and OBHG corporate staff). Will collaborate with the MMD, MDO or VPCO to ensure the clinical team is delivering a quality program that achieves both OBHG's and the hospital's clinical and operational objectives.
NewAssistant Director of Nursing (ADON, RN) Trilogy Health Services LLCAssistant Director of Nursing (ADON, RN)Louisville, KYThe Assistant Director of Nursing (ADON) supports the Director of Nursing (DON) by planning, organizing, developing, and overseeing the Nursing Service Department's daily functions. We're proud to be recognized as one of Fortune's Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work.
Director of Nursing, Peace Hospital, 8a-5p University of Louisville Physicians IncDirector of Nursing, Peace Hospital, 8a-5pLouisville, KYJob Description Summary: UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. With more than 12,000 team members-physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals-UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.
Director of Insurance & Risk Management GE AppliancesDirector of Insurance & Risk ManagementLouisville, KentuckyThe GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together , we always look for a better way , and we create possibilities . GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com .
Director Of Insurance & Risk Management GE AppliancesDirector Of Insurance & Risk ManagementLouisville, KYThe GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com.
Director of Material Support Services (MSS) & Launch EmotivDirector of Material Support Services (MSS) & LaunchLouisville, KentuckyWe are seeking a strategic and dynamic Director of MSS & Launch to drive our MSS launch execution, operational excellence, materials strategy, program management, and industrial engineering initiatives across the organization. The ideal candidate is an innovative, data-driven leader with a passion for operational excellence, lean principles, program execution, and developing high-performing teams.
Director of Operations Team Select Home Care LLCDirector of OperationsJeffersonville, IN$85,000–$100,000 / yearThe DO ensures payroll, billing, eligibility, authorizations, intake workflows, and team performance operate with precision while actively strengthening the branch's capacity to grow and perform at a higher level. Through decisive leadership and operational ownership, the Director of Operations builds the structure, discipline, and team capability that allows the branch to expand its reach and elevate its results.
Medical Director MPO CVS Health CorpMedical Director MPOKY$174,070–$374,920 / yearIn this role as Medical Director MPO (Medical Policy & Operations) you will be responsible for providing clinical expertise to promote the delivery of high quality, constituent focused medical care with a focus on clinical and payment policy. Additional responsibilities may include: Participate on work groups as a clinical subject matter expert to identify and promote opportunities to improve the quality and efficiency of health care services.
NewDirector of Sales-TTM Becton Dickinson Medical DevicesDirector of Sales-TTMLouisville, KentuckySUMMARY: Responsible for supporting achievement of organizational budget/quotas by leading the commercial sales team to profitably grow sales for the Targeted Temperature Management platform within the Urology and Critical Care Division of BD. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Life & Workforce Readiness Director Boys & Girls ClubsLife & Workforce Readiness DirectorLou, KentuckyThe Life & Workforce Readiness Director will guide youth and teens through career assessments, industry simulations, and skill-building experiences that prepare them for real-world opportunities and long-term success. The Life & Workforce Readiness Director leads the design, implementation, and evaluation of workplace readiness, career exploration, and employment pathways for youth and teens across the Boys & Girls Club of Kentuckiana, including the Mobile Club.
Lead Director - Software Development Engineering CVS Health CorpLead Director - Software Development EngineeringKY$144,200–$288,400 / yearWe are seeking an experienced Lead Director - Software Development Engineering, who will be accountable for building and executing the Solutions for Specialty Pharmacy focusing on Operational efficiency, value stream savings and roadmaps for multiyear forward looking technology strategy. CVS Health Specialty Pharmacy Engineering team is looking for a hands-on, passionate people leader who want to join a high energy and growing team to make a difference in customers' lives and who want to be on the forefront of digital innovation that aims to reinvent what a pharmacy and a health care company can be in the digital world.
NewTax Associate Director - Construction Services Dean DortonTax Associate Director - Construction ServicesLouisville, KYLead and manage client service teams and engagements, requiring a variety of tasks, that may include: Managing workflow of engagements, ensuring deadlines are met, including the collection and review of client information to complete client engagement tasks. The Associate Director – Construction Tax Services role, focuses, leads and manages a diverse portfolio of clients and engagements, with a primary focus on construction related businesses.
NewDirector of Loss Prevention White Lodging Services CorporationDirector of Loss PreventionLouisville, KYThis is a senior hotel security leadership role in Louisville, Kentucky for an experienced loss prevention professional who brings a strategic mindset, a background in law enforcement or hotel security management, and the leadership skills to develop a high-performing Loss Prevention department at a large-scale downtown Louisville Marriott property. If you're a Director of Loss Prevention, Loss Prevention Manager, hotel security director, or law enforcement professional looking to transition into hotel loss prevention director jobs in Louisville, KY or hospitality security leadership roles at a full-service Marriott hotel, we want to hear from you.
Director, Debt Capital Markets First Merchants CorpDirector, Debt Capital MarketsJeffersonville, INThis position will partner with the Managing Director, Debt Capital Markets to support and implement the growth strategies to facilitate the distribution of syndicated credit facilities, establish and grow key relationships with partner banks, and acquire/manage a portfolio of syndicated loans. A little about us: First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations.
Director, Planning Performance Management Danone SADirector, Planning Performance ManagementLouisville, KY$150,000–$240,000 / yearJob Description: The Director of Planning Performance Management leads the design, governance, and continuous improvement of core Planning routines-including Sales & Operations Execution (S&OE), Global Planning System (GPS), and Performance Management-ensuring they are purpose-driven, interconnected, and aligned with business objectives. By partnering cross-functionally, the role harmonizes Planning and Operations, drives data transparency through performance dashboards and KPI trees, and ensures rapid responsiveness to business needs.
NewDirector Of Product Management WaystarDirector Of Product ManagementLouisville, KYReporting to the Vice President, Product Strategy, The Director of Product Management will lead the Aware CDI team of product managers and ensuring that the company's software products meet the needs of customers and achieve business goals. Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities.
Director, Enterprise Epic Applications- Clinical - SolutionHealth - Full Time SolutionHealthDirector, Enterprise Epic Applications- Clinical - SolutionHealth - Full TimeKYThis role provides deep domain leadership for Epic and tightly integrated third party clinical and ancillary systems that enable safe, efficient, and high-quality clinical workflows, including documentation, orders, clinical decision support, ancillary services, and care coordination within the clinical record. Provides strategic leadership for Epic and third-party clinical applications supporting inpatient, ambulatory, home care, and ancillary care delivery, including clinical documentation, orders, results, clinical decision support, and specialty workflows across the continuum of care.
Chapter Director Sierra ClubChapter DirectorLouisville, KYRemoteDevelops and implements Chapter fundraising planning and strategies including direct mail, digital fundraising, events, internal and external grant writing, and identifying, cultivating, acknowledging, and stewarding donors. These assigned areas include but are not limited to conservation, political and legislative programs, equity and inclusion, fundraising, volunteer development, member services, administration, budgeting and financial management, and media relations.
Assistant Athletic Director Christian Academy School SystemAssistant Athletic DirectorLouisville, KYBe the representative for Christian Academy at district scheduling meetings, middle school scheduling meetings and other sport scheduling meetings as requested by the Athletic Director. The Athletic Department exists to develop excellence in athletes so that God is honored in all aspects of their lives and to disciple students spiritually, athletically and socially.
Director Learning, Workforce Development, Culture East & Westbrook Construction Co IncDirector Learning, Workforce Development, CultureBuckner, KYWe are seeking a Director of Learning, Workforce Development & Culture to lead the programs and initiatives that develop our workforce, strengthen leadership capabilities, and build a high-performing culture across the field, shop, and office. This role is responsible for managing employee learning and development, workforce training, apprenticeship programs, leadership development, performance management processes, and employee engagement initiatives.
NewDirector of Substation Utility Supply and Construction CompanyDirector of SubstationLouisville, KYFull timeQualifications:10+ years of progressive experience in substation engineering, construction, or utility operations.5+ years of leadership experience managing teams and large-scale utility projects. Collaborate with executive leadership and cross-functional teams to support strategic planning, workforce development, and the successful execution of complex projects.
NewDirector of Quality J.B. Poindexter & Co., Inc.Director of QualityLouisville, KYThe Director provides leadership across manufacturing, assembly, installation, inspection, supplier quality, customer response, warranty-related quality improvement, and process capability assessments while driving a culture of quality, prevention, accountability, and continuous improvement. This is a highly hands-on role that requires direct involvement on the shop floor, in the weeds with production teams, suppliers, process issues, customer concerns, and day-to-day quality performance.