Ensure all process related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes Design and document user acceptance test scripts to validate that the solution provided meets the operational requirements of our customer Collaborate and contribute to the organization to support continuous improvement of our team’s abilities to deliver meaningful and timely engagements for our customers Maintain a high level of knowledge in ServiceNow products, processes, best practice, capabilities, and features. • Strategic Portfolio Management Document, communicate and validate business, functional design, and process requirements throughout the customer engagement Garner a thorough understanding of our customer’s as-is environment and identify areas of process/platform improvement in order to recommend solutions that gain process efficiencies, improve long-term platform sustainability, and increase adoption rates.