Barringer ConstructionConstruction Senior Project Manager Barringer ConstructionConstruction Senior Project ManagerRaleigh, NCAs a Carolinas-based commercial general contractor with offices in Asheville, Charlotte, Greenville, and Raleigh, we work across corporate interiors, hospitality, life sciences, mission critical, industrial, and healthcare projects throughout NC, SC, and wherever our clients take us. You'll partner closely with clients, senior leadership, superintendents, and subcontractors — serving as the person who keeps projects aligned, teams motivated, and client relationships stronger than when you started.
The Merchant NCNewGeneral Manager Craft Cocktail Bar & Nightlife operations The Merchant NCGeneral Manager Craft Cocktail Bar & Nightlife operationsRaleigh, NCWe are seeking a General Manager for Craft Cocktail & Nightlife operations a strong, hands-on operator who can lead from the floor, build a high-performing team, and drive both guest experience and revenue. We are an ever-evolving Raleigh-based hospitality group operating cocktail-driven concepts, nightlife venues, and high-energy guest experiences.
AramarkNewGeneral Manager - Retail Dining - Duke University Hospital AramarkGeneral Manager - Retail Dining - Duke University HospitalDurham, NCAs a General Manager of Retail Dining at Duke University Hospital, you will plan, manage, and guide multiple contracted services for a client normally generating $2-15M+ in revenue to meet operating and financial goals, client objectives, and customer needs. In order to be prepared for this leadership role, qualified candidates will possess: Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management.
Spencer Gifts - Spirit HalloweenSenior Assistant Store Manager Spencer Gifts - Spirit HalloweenSenior Assistant Store ManagerRaleigh, NC$16.75–$17 / hourFull timeThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Spencer Gifts - Spirit HalloweenAssistant Store Manager - Spencer's Spencer Gifts - Spirit HalloweenAssistant Store Manager - Spencer'sCary, NC$14.75–$15 / hourFull timeThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Spencer Gifts - Spirit HalloweenStore Manager - Spirit Spencer Gifts - Spirit HalloweenStore Manager - SpiritDurham, NC$19.50–$20.50 / hourThe Store Manager oversees and is accountable for the total operation of a store ensuring maximum sales and profitability by establishing and maintaining Guest Services and, controlling expenses. The Store Manager is responsible for shrink, merchandising, inventory control, staffing, setup, pack-up and teardown of a seasonal store.
Spencer Gifts - Spirit HalloweenAssistant Store Manager - Spirit Spencer Gifts - Spirit HalloweenAssistant Store Manager - SpiritFuquay-Varina, NC$16.75–$17.25 / hourThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store ensuring maximum sales/profitability by establishing and maintaining Guest Services, developing staff, controlling expenses, shrinkage and all aspects of merchandising and inventory control. The Assistant Store Manager supports the Store Manager in the staffing, setup, merchandising, pack-up and teardown of a Seasonal Store.
Spencer Gifts - Spirit HalloweenStore Manager - Spencer's Spencer Gifts - Spirit HalloweenStore Manager - Spencer'sRaleigh, NC$18.98–$19.23 / hourFull timeThe Store Manager oversees and is accountable for the operation of a store, ensuring maximum sales and profitability through controlling expenses, shrinkage, human resources management as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Applebee'sRestaurant Hospitality Manager Applebee'sRestaurant Hospitality ManagerRaleigh, NC$45,000–$55,000 / hourApplebee’s Neighborhood Grill + Bar / Thrive Restaurant Group is looking for the next Hospitality Manager to join our team and help love people with food in the neighborhoods we serve. We hope to inspire you to love hospitality, so that you develop into a people-centered leader equipped with the business knowledge and self-confidence to make a difference in every aspect of your life.
Golden Corral CorporationRestaurant Hospitality Manager Golden Corral CorporationRestaurant Hospitality Managerraleigh, NCIn this role as Hospitality Manager, you are responsible for creating a spirit of hospitality in the Front-of-the-House through creating a warm and positive environment, selecting friendly and talented Co-workers, leading the human and financial resources in the Front-of-the-House to achieve a profitable operation and environment that "makes pleasurable dining affordable," while providing a dining experience that ensures our guests become long-term, loyal customers. As a member of the restaurant operations management team, you are also responsible for the restaurant's overall operations, including food quality, production, safety, and labor in absence of the General Manager and Kitchen Manager.
Concord Hospitality Enterprises CoDigital Marketing Manager - Concord Hospitality Enterprises Concord Hospitality Enterprises CoDigital Marketing Manager - Concord Hospitality EnterprisesRaleigh, NCRemote$38.18–$42.95 / hourThis role will ensure compliance and performance across websites, OTAs, CROs, and GDS platforms while optimizing content and supporting digital initiatives across a portfolio of hotel properties. Concord Hospitality is hiring a Digital Marketing Manager to lead the execution of digital channel strategies that drive direct bookings, strengthen brand presence, and grow market share.
Relay, IncCustomer Success Manager I - Hospitality Relay, IncCustomer Success Manager I - HospitalityRaleigh, NCRole Overview: At Relay, our Customer Success Manager (Enterprise Multi-Site Hospitality) role involves serving as a customer strategist responsible for managing an expanding portfolio of Enterprise Multi-Site accounts that showcase the versatility of the Relay platform. What you will do: Account Based Selling & Multi-threading: Execute a "Bottoms-Up, Tops-Down" strategy in partnership with Sales, leveraging site-level wins to accelerate logo velocity and expansion across national hospitality brands and management companies.
Concord Hospitality Enterprises CoJunior Analyst Inventory Manager - Corporate Office - Concord Hospitality Enterprises, Raleigh, NC Concord Hospitality Enterprises CoJunior Analyst Inventory Manager - Corporate Office - Concord Hospitality Enterprises, Raleigh, NCRaleigh, NC$26.07–$28 / hourRole Responsibilities: Provides daily reporting and strategy implementation in a timely manner to positively impact hotels revenue performance using brand systems such as, Travelclick platforms (AG360, Demand360, Rate360), Delphi reporting, rate loading, pricing changes, intracompany systems and reporting and adhoc analysis. Reviews the GDS Recon tool (HT360 report or Demand Agency) monthly to identify a minimum of 10 target accounts to be forwarded to corporate managers and/or sales teams as directed for account pursuit.
Teall Sports and EntertainmentREVELxp - Carolina Athletic Hospitality Game Day Intern Teall Sports and EntertainmentREVELxp - Carolina Athletic Hospitality Game Day InternChapel Hill, NCRequirements: Commitment to all home football games (10-12 hours), the day prior of each home football game, assigned men's/women's home basketball games, baseball games, and rental events; includes nights and weekends. In addition to managing fan experience offerings, we also provide comprehensive hospitality solutions to our team and event partners with event staffing, event management, premium hospitality management and venue installations.
Teall Sports and EntertainmentREVELxp - Carolina Athletic Hospitality Office Intern Teall Sports and EntertainmentREVELxp - Carolina Athletic Hospitality Office InternChapel Hill, NCCommitment to all home football games (10-12 hours), the day prior of each home football game, assigned men's/women's home basketball games, & baseball games; includes nights and weekends. In addition to managing fan experience offerings, we also provide comprehensive hospitality solutions to our team and event partners with event staffing, event management, premium hospitality management and venue installations.
Concord Hospitality Enterprises CoArea Revenue Analyst - Concord Hospitality Enterprises, Raleigh, NC Concord Hospitality Enterprises CoArea Revenue Analyst - Concord Hospitality Enterprises, Raleigh, NCRaleigh, NC$79,405–$99,257 / yearDaily communication is to occur via a morning email, as well as any necessary discussions with the Corporate Sales Team, General Managers, Regional VP of Operations, and Hotel Sales Teams, regarding the execution of strategies related to demand changes. Actively participate in assisting with the organization and presentation roll-out for company meetings and conferences, such as the General Manager Conference, Sales conferences, and Regional type meetings.
Captain D'sNewHospitality Specialist Captain D'sHospitality SpecialistDurham, NC$11–$14Their main responsibilities include taking orders and accepting payments and providing receipts, making sure all transactions run smoothly and every customer is satisfied with the service. Whether you have years of experience as Restaurant Manager or you are a high energy, motivated leader just starting your career in Restaurant Management, we have opportunities for you!
Concord Hospitality Enterprises CompanyArea Revenue Analyst - Concord Hospitality Enterprises, Raleigh, NC Concord Hospitality Enterprises CompanyArea Revenue Analyst - Concord Hospitality Enterprises, Raleigh, NCRaleigh, NCRemote$79,405–$99,257 / yearPart timeDaily communication is to occur via a morning email, as well as any necessary discussions with the Corporate Sales Team, General Managers, Regional VP of Operations, and Hotel Sales Teams, regarding the execution of strategies related to demand changes. Actively participate in assisting with the organization and presentation roll-out for company meetings and conferences, such as the General Manager Conference, Sales conferences, and Regional type meetings.
Concord HospitalityNewArea Revenue Analyst - Concord Hospitality Enterprises, Raleigh, NC Concord HospitalityArea Revenue Analyst - Concord Hospitality Enterprises, Raleigh, NCRaleigh, NCRemote$79,405–$99,257 / yearDaily communication is to occur via a morning email, as well as any necessary discussions with the Corporate Sales Team, General Managers, Regional VP of Operations, and Hotel Sales Teams, regarding the execution of strategies related to demand changes. Actively participate in assisting with the organization and presentation roll-out for company meetings and conferences, such as the General Manager Conference, Sales conferences, and Regional type meetings.
Fleet FeetOffice & Hospitality Coordinator Fleet FeetOffice & Hospitality CoordinatorCarrboro, NCThis role is ideal for someone who thrives in a fast-paced, evolving environment and takes pride in delivering outstanding hospitality while keeping operations running seamlessly behind the scenes. Overview: Fleet Feet is seeking a highly organized, service-oriented, and tech-savvy Office Coordinator to help create an exceptional and efficient workplace experience in our Carrboro office.
Relay, IncCustomer Success Specialist II- Hospitality Relay, IncCustomer Success Specialist II- HospitalityRaleigh, NCMarket-Leading Innovation: The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate, which has seen 500% YoY growth. Our specialists independently interprets health metrics, conducts deep discovery to uncover unique business problems Relay can solve, and builds multi-threaded relationships within accounts.
Reimagine ResourcesCommercial Fitness Solutions Sales Rep Hotels & Hospitality Reimagine ResourcesCommercial Fitness Solutions Sales Rep Hotels & HospitalityRaleigh, NCRemoteReimagine Resources is a values-driven fitness resources services company offering full gym design, commercial fitness equipment procurement and sales, installation, service, asset management, and warranty management to commercial spaces across the US and beyond. Position Summary: Own end-to-end hotel & hospitality fitness solutions from your local base: Sell wellness suite upgrades (strength + cardio + recovery) for hotels, resorts, conference centers.
The Little Gym of SomersaultHead of Sales & Hospitality The Little Gym of SomersaultHead of Sales & HospitalityRaleigh, NCOver time, it’s grown into a global community built on our unique Three-Dimensional Learning philosophy—Get Moving, Brain Boost, and Citizen Kid—helping children ages 4 months to 12 years build the confidence, skills, and life-readiness for life’s biggest adventures. You are the first voice families hear, the warm face that greets them at the door, and the trusted guide that takes them from curious visitor to confident, enrolled member.
The Little GymNewHead of Sales & Hospitality The Little GymHead of Sales & HospitalityRaleigh, NC$17–$18 / hourOver time, it's grown into a global community built on our unique Three-Dimensional Learning philosophy-Get Moving, Brain Boost, and Citizen Kid-helping children ages 4 months to 12 years build the confidence, skills, and life-readiness for life's biggest adventures. For over 40 years, our trained instructors have nurtured happy, confident kids through parent/child classes, gymnastics, dance and sports prep, plus enjoyable extras like camps, Parents' Survival Nights and Awesome Birthday Bash parties.
AramarkRegional Culinary Director - Collegiate Hospitality AramarkRegional Culinary Director - Collegiate HospitalityMorrisville, NC$160,000–$170,000 / yearThe Regional Culinary Director (RCD) provides strategic culinary leadership across the region, ensuring operational excellence and consistent food quality. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.
HKS IncSustainable Design Leader | Hospitality HKS IncSustainable Design Leader | HospitalityRaleigh, NC$100,000–$135,000 / yearResponsibilities: • Performs responsibilities (regional, subject expert or practice based) including creatively engaging project teams as the visible "go-to" for sustainability issues, content and leadership (for a region, this includes delivering strategic enterprise improvements across region, assisting with staff promotion advocacy and annual review and identifying regional business opportunities for service expansion; for a subject expert this includes the development and dissemination of specialized technical content servicing clients, elevating design quality and HKS objectives; for a practice lead, responsibilities include deep knowledge of sustainability issues for the building and client type servicing clients, elevating design quality and HKS objectives). The estimate displayed represents the general base salary range of candidates hired in the Chicago, Denver, Los Angeles, New York, Washington DC, San Diego & Seattle locations only.
International Workplace Group PlcDirector of Hospitality International Workplace Group PlcDirector of HospitalityDurham, NCRetaining talent through an office environment that is inclusive, vibrant and has excellent services including a high-end coffee barista experience, grab and go upscale snacks, doctor's office, fully stocked restroom facilities, game room, mother's room and tranquility/prayer/yoga room. Introducing employees to a new way of collaborative working with quiet head down space, focus space, formal and informal meeting spaces, no assigned desks and no private offices.
Lucky Strike Entertainment CorpRestaurant & Operations Manager Lucky Strike Entertainment CorpRestaurant & Operations ManagerCary, NC$55,000–$65,000 / yearDevelop and maintain a good relationship with league bowlers and officers to help grow our league business; adhere to league formats, distribute league announcements, and perform other administrative duties associated with our leagues. Lead the team and influence them through effective motivation; leverage the individual strengths of your team members to ensure guest satisfaction and maximize center productivity; delegate, delegate, delegate.
BowleroRestaurant & Operations Manager BowleroRestaurant & Operations ManagerCary, North Carolina$55,000–$65,000 / year
Intown Golf Club, LLCNewDining Room Manager Intown Golf Club, LLCDining Room ManagerRaleigh, NCYoull Do:/pullipMaster the Room: Take full ownership of daily dining room operations, ensuring member and guest service and product quality are consistently delivered at a world-class level./p/lilipLead and Mentor: Act as the direct leader for the front-of-house service teamcoaching, motivating, and developing staff to meet execution, sales, and service goals./p/lilipDrive Operational Excellence: Focus on flawless service execution, pristine club aesthetics, and premium food and beverage quality to enhance member engagement and club growth./p/lilipBusiness You Bring:/pullipThe Background: Minimum of 2 years of dedicated management experience as a Dining Room Manager, Restaurant Manager, or Assistant Manager within a premier private golf club, luxury hotel, or upscale/fine dining environment./p/lilipThe
Intown Golf ClubNewDining Room Manager Intown Golf ClubDining Room ManagerRaleigh, NCBusiness & Culture Alignment: Work closely with the Assistant General Manager and the General Manager to manage operational service flow, monitor shift metrics, and maintain a highly engaged, high retention workplace culture. The Background: Minimum of 2 years of dedicated management experience as a Dining Room Manager, Restaurant Manager, or Assistant Manager within a premier private golf club, luxury hotel, or upscale/fine dining environment.
The Indigo RoadAssistant General Manager The Indigo RoadAssistant General ManagerRaleigh, NCThe Role: We are seeking a passionate and experienced Assistant General Manager to join our vibrant team and play a pivotal role in creating unforgettable guest experiences. Actively participate in community engagement efforts, collaborating with local vendors, businesses, and farms to source sustainable and high-quality ingredients.
NuCo2 IncRegional Sales Manager NuCo2 IncRegional Sales ManagerRaleigh, NC$120,000–$150,000 / yearESSENTIAL DUTIES AND RESPONSIBILITIES: Lead a team of Territory Sales Managers to achieve plan growth objectives through securing new customer agreements, networking, organic sales, and driving product penetration within existing, non-managed customer base. Results oriented sales leader with a proven record of exceeding sales targets, who possesses strong work ethic, and excellent selling, negotiation, communication, and problem-solving skills.
PopeyesAssistant Manager PopeyesAssistant ManagerClayton, NC$14–$14SBH locations have been recognized at the Popeyes International Franchise Conference multiple times for our training expertise and we currently have 5 training store restaurants. This unique and flavorful food has allowed Popeyes to become one of the world’s largest chicken quick-service restaurants, with over 2,700 restaurants in the U.S. and around the world.
Millennium Hotels and ResortsF & B Manager Millennium Hotels and ResortsF & B ManagerDurham, NCAs part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach." . With over 300 guest rooms, expansive meeting and event space, and amenities designed for both business and leisure travelers, the hotel serves as a hub for corporate guests, university visitors, and group business.
Taco Bell CorpAssistant Manager Taco Bell CorpAssistant ManagerWake Forest, NCWhat Youll Do as an Assistant Manager: Lead daily operations and deliver an excellent guest experience Provide leadership, training, and direction when the Restaurant General Manager is not on site Manage shift execution, labor, and financial goals Coach and develop team members to reach their full potential Handle customer and team concerns with professionalism and care Support scheduling, maintenance, and administrative responsibilities. Qualifications: A natural leader who thrives in a fast-paced, hands-on environment Passionate about people development and creating positive team culture Results-driven, organized, and motivated to grow your career Experience That Sets You Up for Success: Chick-fil-A Chipotle Mexican Grill Wendys Assistant Restaurant Manager Assistant Hospitality Manager Shift Supervisor.
Michael Page InternationalProject Manager - Strong Healthcare Project Pipeline - Raleigh Michael Page InternationalProject Manager - Strong Healthcare Project Pipeline - RaleighRaleigh, NC$100,000–$140,000 / yearFull timeWith over 40 years of experience, they've built a reputation for safety, innovation, and long-term client relationships-over 80% of their projects come from repeat business. The Raleigh market has seen significant growth, especially in the pharmaceutical sector, and they are actively expanding their team to meet demand.
Cava Group, Inc.Assistant General Manager Cava Group, Inc.Assistant General ManagerChapel Hill, NCYou will partner with the General Manager and Area Leader in the establishment of store action plans, financial metric results, and the development of hourly Team Members in the restaurant. In the role of Assistant General Manager ("AGM"), you will be responsible for bringing our mission, values, and competencies to life for our guests and Team Members in our restaurants.
STANLEY GB OPS LLCHotel General Manager STANLEY GB OPS LLCHotel General ManagerDurham, NCThe Hotel Manager must possess excellent communication skills and remain focused on ensuring both positive customer experiences and positive team/employee experiences. The ideal candidate is a team player as well as an effective leader, capable of leading by example and fostering a climate of cooperation and teamwork.
Aqua-Tots Swim SchoolAssistant General Manager Aqua-Tots Swim SchoolAssistant General ManagerHolly Springs, NCFull timeLead Front Desk & Aquatics Teams – Provide leadership and support to Front Desk teammates and Aquatic leadership to ensure consistent service, communication, and team accountability. Drive Customer Experience & Sales – Help maintain high customer engagement by educating families on the Aqua-Tots Learn to Swim program, supporting enrollment conversations, and ensuring a positive experience for every family.
Aqua-Tots Swim SchoolGeneral Manager Aqua-Tots Swim SchoolGeneral ManagerRaleigh, NCFull timeThis role leads team development, customer experience, sales growth, and daily swim school operations to ensure families receive world-class swim lessons in a safe and welcoming environment. If you're ready to lead with purpose, inspire a team, and make a lasting impact on families in your community, apply today to become a General Manager at Aqua-Tots Swim Schools!
Grub DurhamFront of the House Manager Grub DurhamFront of the House ManagerDurham, NCFull timeGrub Durham has established itself as Raleigh-Durham’s premier spot to enjoy eclectic comfort cuisine within a welcoming, energetic environment, attracting a wide range of guests, including students grabbing breakfast, colleagues holding lunch meetings and families enjoying dinner on the spacious outdoor patio. Must be skilled in handling stressful working conditions, be an excellent multitasker, and be able to deal with frequent interruptions calmly and decisively.
Bad Daddy's Burger BarNewRESTAURANT MANAGER Bad Daddy's Burger BarRESTAURANT MANAGERRaleigh, NC$50,000–$55,000 / yearPlease note the Assistant Restaurant Manager position could fall in line with these types of positions: Kitchen Manager, Head Chef, Service Manager, Bar Manager, Hospitality Manager, Assistant General Manager, and Culinary Manager. Rise up in moments where everything seems to be going crazy an employee calls off for the day, you have a bent out of shape guest in the dining room and something in the restaurant is not working properly (yes, all of us fellow restaurant managers have been there).
Applebee'sRestaurant Assistant General Manager Applebee'sRestaurant Assistant General ManagerKnightdale, NC$50,000–$60,000 / hourApplebee’s Neighborhood Grill + Bar/Thrive Restaurant Group is looking for the next Hospitality Manager to join our team and help love people with food in the neighborhoods we serve. We hope to inspire you to love hospitality, so that you develop into a people-centered leader equipped with the business knowledge and self-confidence to make a difference in every aspect of your life.
Applebee'sRestaurant Kitchen Manager Applebee'sRestaurant Kitchen ManagerRaleigh, NC$45,000–$55,000 / hourApplebee’s Neighborhood Grill + Bar/Thrive Restaurant Group is looking for the next Hospitality Manager to join our team and help love people with food in the neighborhoods we serve. We hope to inspire you to love hospitality, so that you develop into a people-centered leader equipped with the business knowledge and self-confidence to make a difference in every aspect of your life.
Millennium Hotels and ResortsNewConvention Sales Manager Millennium Hotels and ResortsConvention Sales ManagerDurham, NCAs part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach." . With over 300 guest rooms, expansive meeting and event space, and amenities designed for both business and leisure travelers, the hotel serves as a hub for corporate guests, university visitors, and group business.
Ultimate Staffing ServicesAssistant Manager Ultimate Staffing ServicesAssistant ManagerRaleigh, North Carolina$45,000–$55,000The Assistant Manager is expected to work a minimum of 50 hours per week across an appropriate mix of day/evening and weekday/weekend shifts in support of business needs. The Assistant Manager must be present during peak business periods, including high-volume days, promotional events, and operationally critical shifts.
City BarbequeAssistant Manager City BarbequeAssistant ManagerDurham, North Carolina$20–$23Managing Front of House teammate work-group/work area, including facility needs, staffing levels, FOH-affected rollouts, and writing/delivering FOH performance reviews. Coordinating HR/Payroll functions at the joint level, including ensuring that employees are paid properly, status changes are submitted and teammates receive appropriate benefits.
The Indigo RoadRestaurant General Manager The Indigo RoadRestaurant General ManagerRaleigh, NCYou are passionate about food and look forward to engaging the local community to procure the highest quality product to create unforgettable experiences (for team-members & guests). A successful Restaurant General Manager and will have 5+ years experience managing high-volume restaurants (200 - 300 covers) in an upscale food focused environment.
Quality Oil Company LLCHIS Cary - Guest Experience Manager Quality Oil Company LLCHIS Cary - Guest Experience ManagerCary, NCThe Guest Experience Manager serves as the primary Guest Service Champion for the hotel, with a strong leadership presence during peak guest interaction hours - primarily evenings. The Guest Experience Manager is expected to regularly work the desk, cover shifts as needed, and remain flexible to support first shift, second shift, or Night Audit in the event of call-outs or operational needs.