li>3+ years in a supervisory or leadership role.ā¢Strong leadership and team-building skills with the ability to coach and develop high-performing teams.ā¢Excellent problem-solving and decision-making abilities with a focus on balanced results.ā¢Proficient in technology, including Microsoft Office, HRIS, and custom applications (ADPpreferred).ā¢Ability to manage multiple priorities with composure and professionalism.ā¢Skilled in communication, conflict management, and fostering a diverse, inclusive environment.ā¢HR certifications (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR) preferred.ā¢Ability to work a flexible schedule, including evenings, weekends, and holidays as needed. - Manage resident and family satisfaction, anticipating needs, and driving process improvements.ā¢Oversee smooth and service-oriented front desk operations and ensure accurate records andinformation.ā¢Support the community sales process and collaborate on resident move-in, transfers, and move-outs to create seamless experiences.ā¢Coordinate with other departments to ensure timely and efficient services, focusing on enhancing residents'' well-being.ā¢Monitor resident health and safety, report changes in conditions, and facilitate risk management.ā¢Oversee recruitment, onboarding, orientation, and offboarding processes to support a high-performing team.