NewConstruction Project Manager - Must have restaurant experience JobotConstruction Project Manager - Must have restaurant experienceGlenarden, MD$100,000–$125,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We are a national Commercial General Contractor located in Lanham, Maryland specializing in the construction of retail, restaurants, and ground up projects seeking a Project Manager with restaurant experience.
NewAED of Hospitality Serv Brightview Senior Living, LLCAED of Hospitality ServHerndon, VA$115,000–$125,000About Us: Overview: The Associate Executive Director of Hospitality Services at our Brightview Community serves as the champion and coach who will lead and direct the mission and vibrancy of the organization, overseeing day-to-day operations in dedicated departments defined by the Executive Director. Assists the Executive Director in appropriately leading, managing, and motivating the team to consistently deliver services that meet or exceed our residents’ expectations while continuing to improve the community status as an employer of choice in the market.
NewSenior Construction Manager Cherokee FederalSenior Construction ManagerWashington, DC$150,000–$170,000Perform project status updates, assessments, evaluations, analysis, reports, presentations, management-level project cost and schedule reviews, and other products for use in support of assigned enterprise design agent/construction agent (DA/CA) program workload that consist of Military Construction (MILCON) and Facility Sustainment Restoration and Modernization (FSRM) services. Candidates must have experience supporting design and construction projects on DoD installations and be capable of coordinating with multiple stakeholders including AFCEC, installation civil engineer staff, design teams, and construction contractors.
NewRooms Operations Manager Marriott International, IncRooms Operations ManagerWashington, DC$66,000–$80,0002-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
NewOperations Manager Courtyard Potomac MillsOperations ManagerWoodbridge, VACompensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. Qualifications: At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field.
NewGeneral Manager Fresh BaguetteGeneral ManagerWashington, DCThis value is evident in everything we do, from the smell of scratch-made artisanal croissants and organic bread baking fresh throughout the day to the beauty of hand-crafted pastries, delicious coffee, and savory creations delivered in a warm and inviting atmosphere. This full-time, salaried role is hands-on and people-focused, requiring a strong leader who can inspire teams, deliver outstanding customer experiences, and drive operational and financial success.
NewCatering Manager - Towson University AramarkCatering Manager - Towson UniversityTOWSON, MD$58,000–$67,000BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Provide completed Banquet Event Orders to team and provide quality assurance all requests are met prior to event . ?
NewConstruction & Facilities Project Manager Great American RestaurantsConstruction & Facilities Project ManagerFairfax, VA$150,000–$175,000 / yearEstablished in 1974, Great American Restaurants operates thirteen high-volume, upper-casual restaurants, an upscale dining location, three artisan bakeries, and a fast-casual BBQ concept in Northern Virginia and Maryland, with several new locations in progress and more in the works. The ideal candidate has experience delivering projects with high-end finishes and custom design elements and excels at coordinating complex workstreams while keeping internal teams, consultants, and contractors aligned, accountable, and on task.
NewGeneral Manager Peach Hotel GroupGeneral ManagerLaurel, MD$65,000–$75,000 / yearAs a hotel management company, we strive to: “Provide exceptional service to our guests by empowering our team to consistently deliver the spirit of hospitality.” . Whether it be our best-in-class learning and development or our travel discounts that ‘feed your inner explorer, we work hard to create and deliver what YOU need.
Assistant Store Manager - Spirit Spencer Gifts - Spirit HalloweenAssistant Store Manager - SpiritAshburn, VA$17.25–$17.50 / hourThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store ensuring maximum sales/profitability by establishing and maintaining Guest Services, developing staff, controlling expenses, shrinkage and all aspects of merchandising and inventory control. The Assistant Store Manager supports the Store Manager in the staffing, setup, merchandising, pack-up and teardown of a Seasonal Store.
Assistant Store Manager - Spencer's Spencer Gifts - Spirit HalloweenAssistant Store Manager - Spencer'sMclean, VA$15.75–$16 / hourFull timeThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Store Manager - Spirit Spencer Gifts - Spirit HalloweenStore Manager - SpiritRockville, MD$23–$23.25 / hourThe Store Manager oversees and is accountable for the total operation of a store ensuring maximum sales and profitability by establishing and maintaining Guest Services and, controlling expenses. The Store Manager is responsible for shrink, merchandising, inventory control, staffing, setup, pack-up and teardown of a seasonal store.
Senior Assistant Store Manager Spencer Gifts - Spirit HalloweenSenior Assistant Store ManagerBaltimore, MD$19–$19.25 / hourFull timeThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Store Manager - Spencer's Spencer Gifts - Spirit HalloweenStore Manager - Spencer'sWheaton, MD$24.65–$24.90 / hourFull timeThe Store Manager oversees and is accountable for the operation of a store, ensuring maximum sales and profitability through controlling expenses, shrinkage, human resources management as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
NewHouse Attendant Residence Inn Potomac MillsHouse AttendantWoodbridge, VACompensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.
NewExecutive Housekeeper Sheraton RockvilleExecutive HousekeeperRockville, MDCompensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. Overview: The Executive Housekeeper is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.
NewHouse Attendant Residence Inn GaithersburgHouse AttendantGaithersburg, MDCompensation Type: Hourly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.
NewHospitality Manager – Quick Serve, Baltimore Convention Center CenterplateHospitality Manager – Quick Serve, Baltimore Convention CenterBaltimore, MarylandThe Hospitality Manager- Quick Serve is responsible for all aspects of Quick Serve (concessions) operations, to include multiple-concept food courts, permanent stands, portable carts and kiosks, in-venue restaurants, private clubs and upscale suite catering. The Hospitality Manager- Quick Serve will develop, communicate and implement seasonal and long-term business strategies to drive Quick Serve sales revenue and meet or exceed the unit’s overall financial goals.
Events and Hospitality Manager The Napa InstituteEvents and Hospitality ManagerWashington DC, District of ColumbiaThe Napa Institute Events & Hospitality Manager is responsible for the end-to-end operational execution of Napa Institute events, primarily on the East Coast (Washington, DC and New York City), and for managing attendee engagement logistics across all Institute events. Beyond these events, this role supports the Director of Experiences and Hospitality in pilgrimage operations, including participant data tracking, invite coordination, and final execution logistics.
NewEvents and Hospitality Manager Pacific Hospitality GroupEvents and Hospitality ManagerWashington, DC$55,000–$80,000 / yearThe Napa Institute Events & Hospitality Manager is responsible for the end-to-end operational execution of Napa Institute events, primarily on the East Coast (Washington, DC and New York City), and for managing attendee engagement logistics across all Institute events. Beyond these events, this role supports the Director of Experiences and Hospitality in pilgrimage operations, including participant data tracking, invite coordination, and final execution logistics.
Hospitality Manager LandingHospitality ManagerDMV, Silver Spring, MD, DCFull timeYou will oversee reservations made through Landing’s platform as well as OTA partners like Airbnb and Booking.com , build relationships with property partners, resolve member issues across multiple channels, and report on market performance to your Hub Manager. Background in hotel operations, short-term rental management, vacation rental portfolio management, or high-volume hospitality - you know how to operate when guests don't wait.
Hospitality Manager - Bethune Annex - Howard University AramarkHospitality Manager - Bethune Annex - Howard UniversityDC$70,000–$75,000 / yearThe Hospitality Manager is responsible for supporting the daily operations of a Howard University dining hall, ensuring a high-quality dining experience for students, faculty, staff, guests, and clients. Ensure employees follow proper food handling, handwashing, uniform, hair restraint, and sanitation procedures, and that the dining hall remains clean, organized, safe, and inspection-ready.
NewRestaurant Hospitality Manager Thrive Restaurant GroupRestaurant Hospitality ManagerWashingtonApplebee’s Neighborhood Grill + Bar / Thrive Restaurant Group is looking for the next Hospitality Manager to join our team and help love people with food in the neighborhoods we serve. We hope to inspire you to love hospitality, so that you develop into a people-centered leader equipped with the business knowledge and self-confidence to make a difference in every aspect of your life.
Hospitality Manager - Blackburn - Howard University AramarkHospitality Manager - Blackburn - Howard UniversityDC$70,000–$75,000 / yearThe Hospitality Manager is responsible for supporting the daily operations of a Howard University dining hall, ensuring a high-quality dining experience for students, faculty, staff, guests, and clients. Ensure employees follow proper food handling, handwashing, uniform, hair restraint, and sanitation procedures, and that the dining hall remains clean, organized, safe, and inspection-ready.
Hospitality Manager Landing Platform LLCHospitality ManagerSilver Spring, MDYou will oversee reservations made through Landing's platform as well as OTA partners like Airbnb and Booking.com , build relationships with property partners, resolve member issues across multiple channels, and report on market performance to your Hub Manager. Background in hotel operations, short-term rental management, vacation rental portfolio management, or high-volume hospitality - you know how to operate when guests dont wait.
Senior Project Manager Hospitality Group Saul Centers IncSenior Project Manager Hospitality GroupBethesda, MD$138,000–$150,000 / yearInteract with CapEx team peers, Chief Engineers, General Managers, and other operational management team members as required to assist them with enhancement of their knowledge in Capital Planning and Project Management and with the accomplishment of their Goal Plans. • Manage capital projects as directed by AVP, including some or all aspects of traditional project management, such as budgeting, bidding, plan review, and design oversight, field supervision, quality control, specification compliance, punch-out financial management, etc.
Hospitality Manager Compass Group North AmericaHospitality ManagerSuitland, MD$76,000–$80,000 / yearSuccess in this role requires excellent communication, relationship-building with clients and vendors, and effective collaboration with culinary, service, and operations teams. The Hospitality Manager oversees the planning and execution of on- and off-premise events, with a strong focus on food service and catering operations, to ensure an exceptional guest experience.
Hospitality Manager - Washington, DC Kindred Concepts LtdHospitality Manager - Washington, DCWashington, DCStrong Interpersonal & Communication Skills Ability to engage professionally with guests, team members, and stakeholders to foster positive relationships, resolve issues, and create a welcoming environment. Analytical & Problem-Solving Skills Proficient in reviewing guest feedback and operational data to identify areas for improvement and implement effective solutions to enhance service.
Hospitality Focused Manager for beloved community Restaurant Group Ford's Fish ShackHospitality Focused Manager for beloved community Restaurant GroupChantilly, VA$60,000–$80,000Duties for the manager will include formulating policies, coordinating business operations, monitoring and motivating staff, managing operational costs, ensuring good customer service, improving administration processes, engaging with vendors, hiring, training, and scheduling employees, identifying business opportunities, and monitoring financial activities. Your entrepreneurial spirit and vision in directing business functions will assist our organization in maintaining relationships with clients, generating new business, increasing staff productivity, improving service, ensuring sustainability, and meeting business objectives.
Manager, Sales, Hospitality Cloud Cvent, Inc.Manager, Sales, Hospitality CloudVALocated within one of Cvent's largest and fastest-growing divisions, this Director/ Senior Manager position requires a dynamic and experienced leader who can manage a team of high-performance sales professionals tasked with expanding our value to the hospitality industry. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.
Hospitality Area Manager AMR US INCHospitality Area ManagerRockville, MDAMR US is hiring an experienced Area Manager to lead operations across our Hospitality Division supporting restaurants, hotels, cinemas, social clubs, private clubs, and other premium guest-facing environments. You will oversee direct staff supervision, subcontractor management, quality control inspections, account startups, and serve as the primary liaison between our clients and field teams.
Senior Sales Manager | AC Hotel by Marriott Capitol Hill Navy Yard | Concord Hospitality Concord Hospitality Enterprises CoSenior Sales Manager | AC Hotel by Marriott Capitol Hill Navy Yard | Concord HospitalityWashington, DCThis position goes beyond traditional sales-you will help shape strategy, mentor team members, and serve as a vital liaison between clients and hotel operations. You will play a key role in driving revenue, supporting the Director of Sales, and contributing to the overall success of the sales and catering team.
Account Manager/Senior Account Manager, Unique Venues (Hospitality Cloud) Cvent, Inc.Account Manager/Senior Account Manager, Unique Venues (Hospitality Cloud)Tysons Corner, VAUnique Venues Account Management Overview: We are seeking a Account Manager/Senior Account Manager, Unique Venues (North America) to own and grow a portfolio of venue & vendor customers across the Unique Venues (UV) segment: arenas and stadiums, attractions, restaurants, entertainment venues, and special event spaces, within Cvent's Hospitality Cloud. Execute the Unique Venues go‑to‑market motion Position Cvent's full Hospitality Cloud and marketplace portfolio for Unique Venues, including alignment with Reposite, Cvent Event Diagramming, and CSN Partner closely with Marketing to execute integrated campaigns, events, and plays that generate pipeline and drive adoption across your accounts.
Global Account Manager - Building Automation for Hospitality Vertical Honeywell International IncGlobal Account Manager - Building Automation for Hospitality VerticalWashington, DC$144,000–$180,000 / yearAs a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets.
AWS Principal Enterprise Account Manager, Travel & Hospitality Amazon.com IncAWS Principal Enterprise Account Manager, Travel & HospitalityArlington, VAWe foster an environment where everyone"s voice is heard and valued - leveraging our collective expertise in AWS Solutions, Partner Solutions, and industry knowledge to deliver unparalleled travel experiences that connect and unite the world safely and sustainably. If you"re passionate about transforming the travel industry through technology and want to be part of a forward-thinking, collaborative team that values innovation and professional development, we"d love to welcome you aboard.
Commercial Construction Project Manager - Hospitality HITT ContractingCommercial Construction Project Manager - HospitalityFalls Church, VirginiaThe PM provides leadership and serves as the liaison between project team members to promote the interest of both the business and clients in all matters, as well as demonstrate the characteristics of a mid-level leader. Every day, our team members do amazing things in pursuit of our shared purpose to build trust with our clients, partners, subcontractors, and teammates.
Commercial Construction Senior Project Manager - Hospitality HITT ContractingCommercial Construction Senior Project Manager - HospitalityFalls Church, VirginiaEvery day, our team members do amazing things in pursuit of our shared purpose to build trust with our clients, partners, subcontractors, and teammates. The Senior Project Manager's role is to effectively manage both small and large scale projects from discovery and design to development and implementation.
Academic Office Manager, School of Technology, Trades, Business, and Hospitality Frederick Community CollegeAcademic Office Manager, School of Technology, Trades, Business, and HospitalityFrederick, MD$30.21–$33.23 / hourTo be considered for this position, candidates must possess an associate degree, the ability to work collaboratively and understand the dynamics of an academic setting across multiple disciplines and program types, strong project management skills with the ability to handle multiple projects and deadlines, proficiency with technology including relational databases, spreadsheets, Microsoft Office Suite, and PeopleSoft (Campus Solutions and Financials) or similar enterprise systems, knowledge of FERPA regulations, excellent customer service and communication skills, a high degree of accuracy with strong attention to detail, the ability to work independently, and strong organizational, analytical, and innovative critical-thinking skills. This position reports to the Assistant Dean for the School of Technology, Trades, Business, and Hospitality and works in collaboration with school leadership (AVP/Dean, Assistant Dean), faculty leads, faculty (FT/Adjunct), and students to implement and manage academic and administrative processes for assigned programs.
Asset Manager (Hospitality) ComstockAsset Manager (Hospitality)Reston, VirginiaThe Asset Manager, Hospitality acts as the primary representative for ownership, providing strategic oversight of third-party managed hotel assets. Strong leadership and negotiation skills; ability to establish strong working relationships with third-party operators and joint venture partners.
Account Manager, Hospitality Cloud Cvent, Inc.Account Manager, Hospitality CloudTysons Corner, VAFounded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500.
Sr. Customer Solutions Manager, US Enterprise Travel & Hospitality Amazon.com IncSr. Customer Solutions Manager, US Enterprise Travel & HospitalityArlington, VAYou use your technical acumen, program management, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, product development, professional services, and partners. You will earn trust across the customer's organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, orchestrate advanced technical architectures, and establish programmatic governance.
Senior Project Manager- Hospitality Industry Expert- Commerce & Omni Channel Domain Capgemini SESenior Project Manager- Hospitality Industry Expert- Commerce & Omni Channel DomainMclean, VA$82,082–$233,740 / yearThis role is responsible for driving end‑to‑end Project delivery-including digital commerce transformation, guest experience enhancement, property‑based technology modernization, and integrated omni‑channel capabilities across mobile, web, in‑property, and partner platforms. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
NewAccount Manager-Hospitality (Chicago, IL) HoneywellAccount Manager-Hospitality (Chicago, IL)Washington, DC$95,000–$108,000 / yearYour expertise in Security & Access Solutions, Building Management Systems (BMS), Energy Management Systems (EMS), solution-based sales, account management, problem-solving, and strategic thinking will directly impact the company's sales performance and contribute to its overall business growth and market leadership in the Hospitality industry. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Thompson Hospitality Job Fair-Multi State Hiring Thompson Hospitality CorporationThompson Hospitality Job Fair-Multi State HiringReston, VirginiaFull timeThompson Hospitality is hosting a Virtual Job Fair for experienced Hospitality Managers and Directors with strong backgrounds in culinary leadership, catering, and high-volume food service. Overview: Thompson Hospitality Virtual Leadership Job Fair.
Thompson Hospitality Virtual Job Fair Thompson Hospitality Services LLCThompson Hospitality Virtual Job FairReston, VAThompson Hospitality is hosting a Virtual Job Fair for experienced Hospitality Managers and Directors with strong backgrounds in culinary leadership, catering, and high-volume food service. Proven team leadership and budget management skills.
Instructional Generalist, Hospitality, Culinary and Tourism Institute (HCTI) Frederick Community CollegeInstructional Generalist, Hospitality, Culinary and Tourism Institute (HCTI)Frederick, MD$70,000–$75,000 / yearTo be considered for this position, candidates must possess an associate's degree or higher education certificate in Culinary Arts, Baking and Pastry Arts, Foodservice Management, Nutrition, Hospitality Management, or a related discipline; ten years of relevant industry experience in a commercial foodservice kitchen, including time in a management or supervisory role; at least two years of experience in general instructional matters related to the analysis, design, development, implementation, and evaluation of educational programs; and a ServSafe Food Manager Certification. The Instructional Generalist (IG)assists the HCTI Director with the administration, curriculum oversight, faculty management, and operations of the HCTI and serves as the subject matter expert for accreditation compliance with the American Culinary Federation.
Workplace Hospitality Director Compass Group North AmericaWorkplace Hospitality DirectorDC$115,000–$120,000 / yearOther Forms of Compensation: Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. They bring strong leadership skills, objective decision making, and a commitment to upholding all client and company policies while cultivating a collaborative, high performing team environment.
Teacher Vocational- Hospitality and Tourism Baltimore City Public SchoolsTeacher Vocational- Hospitality and TourismBaltimore, MDRequired: Bachelor's Degree or higher in Career and Technology Education or in the career area to be taught OR Bachelor's Degree or higher and 2 years of occupational experience in the career area to be taught OR Associate's Degree in the career area to be taught and 2 years of occupational experience in the career area to be taught OR High School Diploma or equivalent and 3 years of occupational experience in the career area to be taught. Carries out a variety of student monitoring and control activities, and provides instructional and leadership services that prepare students with the related academic, critical thinking, computer technology, work place readiness and technical skills essential to pursuing careers career pathways in Hospitality and Lodging Management and related services.
NewAdjunct Professor, Hospitality and Tourism University of the District of ColumbiaAdjunct Professor, Hospitality and TourismWashington, DCIncumbents must teach all assigned classes and hours as determined by semester course schedule; Incumbents will be required to prepare and deliver relevant curriculum to students in the, using a variety of teaching methods to include, but not limited to, lecture, class discussion, demonstration labs, and projects. The University of the District of Columbia is a public land grant institutionof higher learning dedicated to providing quality, career focused undergraduate and graduate programs that prepare students with the knowledge, skills, and credentials needed to launch, enhance, or change careers.
NewVIP Hospitality Casino Host Caesars Entertainment IncVIP Hospitality Casino HostBaltimore, MD$50,000–$55,000 / yearJOB SUMMARY: As a member of the Casino Marketing team, the role of the VIP Host is to manage all aspects of a customer journey while on property, simultaneously coordinating with account development team members on pre- and post-trip planning. Proactively identifies and resolves service failures; taking immediate action to resolve service gaps and cement player loyalty and intent to return by using comp authority or making exceptions.