CNC Service Technician JobotCNC Service TechnicianDallas, TX$38–$45 / hourInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We are a global manufacturing technology organization known for solving complex machining challenges through strong teamwork, deep technical expertise, and fully integrated, customer‑focused solutions.
Senior IT Technician Butler America AerospaceSenior IT TechnicianGreenville, TX$31–$36 / hourFull timeThis is not a narrow role - you will regularly move between end-user support, server support, network troubleshooting, printer repairs, SCIF PC support, data spill cleanup, and help with new office buildouts. You will be one of the primary on-site resources responsible for keeping desktops, servers, networks, manufacturing tools, conference rooms, and everything in between running smoothly in a fast-paced industrial setting.
NewField Service Technician I - IM Regional Operations CHRISTUS HealthField Service Technician I - IM Regional OperationsLongview, TXThe Field Services Technician is responsible for the day-to-day operational support of the end user community through the installation, configuration, upgrade and maintenance of workstation and peripheral equipment. Client hardware includes workstation hardware such as processors, memory, hard drives, modems, video cards, monitors, peripherals, and CD-ROM drives.
NewDeskside Support Technician Codinix IncDeskside Support TechnicianHouston, TX$22–$25 / hourTemporaryContractorThis role serves as the primary onsite resolver for hardware software and connectivity incidents that cannot be resolved remotely and acts as a key contributor to Field Services quality and the overall employee experience at HQ. The Deskside Support Technician provides hands-on in person technical support to end users at the corporate headquarters.
Bilingual Help Desk Technician INSPYR SolutionsBilingual Help Desk TechnicianHouston, TXRemoteInformation collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions’ Privacy Policy and INSPYR Solutions’ AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/ . By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities.
Help Desk Technician Purple Communications IncHelp Desk TechnicianAustin, TXAs a leading provider of onsite interpreting services, video relay services, and remote video interpreting, the company delivers a wide array of options designed to meet the unique communication needs of its customers. Help Desk Technician Qualifications / Skills: A strong desire to learn American Sign Language and the ability to adjust to a deaf culture working environment is required.
Help Desk Technician Lee CollegeHelp Desk TechnicianBaytown, TX$44,116.80–$46,367 / yearThe Help Desk Technician is responsible for providing first level technical assistance and support related to account and computer troubleshooting for students, faculty, and staff. This position will provide first call resolution as much as possible for computer system issues including software and occasional hardware issues for Lee College owned computers.
IT Help Desk Technician Archdiocese of San AntonioIT Help Desk TechnicianSan Antonio, TXResponsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information. Summary: The IT Help Desk Technician will be responsible for the Help Desk tech support level 1, hardware, and software, creating IT knowledge articles for end users and re-imaging computers in a timely and efficient manner.
Help Desk Technician I US Physical TherapyHelp Desk Technician IHouston, TX$44,000–$46,000 / yearFull timePhysical Therapy) is one of the largest publicly traded, independent operators of leading physical and occupational therapy clinics dedicated to enhancing patient outcomes through a collaborative, partnership-driven model. We partner with close to 700 clinics nationwide, across 44 states, offering them the resources, operational support, and clinical expertise needed to thrive in today’s healthcare landscape.
Sr. Help Desk Technician Curative HR LLCSr. Help Desk TechnicianAustin, TX$95,000–$110,000The ideal candidate has approximately 4+ years of progressive IT support experience, including hands-on ownership of help desk tooling, workflow automation, knowledge management, endpoint administration, and service process optimization. Backed by our recent $150M in Series B funding and valuation at $1.275B , Curative is scaling rapidly and investing in AI-powered service, deeper member engagement, and a smart network designed for today’s workforce.
NewEntry-Level IT Help Desk Technician - On-Site Support ITlearn360Entry-Level IT Help Desk Technician - On-Site SupportSan Antonio, TXThe position emphasizes Windows/Office 365 proficiency, basic networking knowledge, documentation, and strong customer service in a fast-paced environment at the San Antonio location.#J-18808-Ljbffr. You will assist with desktops, laptops, printers, and mobile devices, ensuring smooth operations and timely resolutions.
NewOnsite IT Help Desk Technician - End-User Support ParanetOnsite IT Help Desk Technician - End-User SupportEl Paso, TXParanet Solutions, Inc. is seeking an IT Help Desk Technician to provide frontline technical support for employees on onsite duties in Carrollton, TX.The role emphasizes clear communication and timely resolution of hardware, software, and network issues, with a focus on customer service and professional assistance. The ideal candidate has 2+ years in IT support, proficiency across Windows and Mac environments, and the ability to work under pressure in a fast-paced setting.#J-18808-Ljbffr.
IT Help Desk Technician Sparrow CompanyIT Help Desk TechnicianDallas, TXThis role provides frontline support for end users in the United States, Mexico, and the United Kingdom, ensuring reliable operation of desktops, laptops, mobile devices, business applications, and core IT services. This position requires strong communication skills, attention to detail, and the ability to prioritize and resolve issues efficiently while collaborating with Tier II/III support teams and external vendors.
NewIT Help Desk Technician Epiphany DermatologyIT Help Desk TechnicianAustin, TXEpiphany Dermatology, headquartered in Austin, TX, is on a mission to improve access to dermatology services and provide exceptional patient care in underserved markets across the U.S.We are looking for a service-oriented, motivated individual to join us as an IT Help Desk Technician to accomplish this mission. Our employees are the key to our success, and we're proud to offer eligible employees great benefits (many at no cost!), perks like free skin care, generous time off plans, the opportunity for growth, and the chance to be part of a purpose-driven organization taking patient care to the next level.
Tier 1 Help Desk Technician - El Paso TX SteerBridgeTier 1 Help Desk Technician - El Paso TXEl Paso, TexasAs a Tier 1 Help Desk Technician, you will assist in operating an environment where all incidents, problems, requests, change and service requests for end-users are received, monitored, tracked, and worked to resolution, or handed over to other resolving stakeholders/parties as required. RESPONSIBILITIES Task and responsibilities in this role include, but are not limited to the following: Handle incoming contacts via electronic media such as: Telephone (via toll-free access numbers), Electronic mail, SMS/text messaging, Web-Chat submissions, Self-service web portal.
Senior Help Desk Technician II Contact Government Services LLCSenior Help Desk Technician IIDallas, TXSkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
Technician, Help Desk (226 Days) Dallas Independent School DistrictTechnician, Help Desk (226 Days)Dallas, TX298510'',''true'',''298510'',''false'',''Submission for the position: Technician, Help Desk (226 Days) - (Job Number: RTP20260618-024)'',''false'',''298510'',''false'',''true'',''Technician, Help Desk (226 Days)'',''RTP20260618-024'',''!*! 6, 2026'',''Jul 6, 2026'',''false'',''298510'',''298510'',''true'',''298510'',''false'',''Submission for the position: Technician, Help Desk (226 Days) - (Job Number: RTP20260618-024)'',''false'',''298510'',''false'',''true''.
NewIT Help Desk Technician Growth & Great Benefits Epiphany DermatologyIT Help Desk Technician Growth & Great BenefitsAustin, TXEpiphany Dermatology, headquartered in Austin, TX, is seeking an IT Help Desk Technician to provide technical support and ensure efficient operations across IT systems in a fast-paced healthcare environment. Ideal candidates will have strong communication skills, a customer-first mindset, and the ability to work independently within a growing nationwide network of clinics.#J-18808-Ljbffr.
IT Help Desk Technician McLane Intelligent SolutionsIT Help Desk TechnicianTemple, TXAt McLane Intelligent Solutions, our IT Help Desk Technicians play a crucial role in ensuring our clients receive the best technical support possible. Technicians engage with clients through various communication channels, ensuring a seamless experience that enhances their operational efficiency.
Help Desk Support Technician (Level II) K2 StaffingHelp Desk Support Technician (Level II)Dallas, TEXASThis role is ideal for an IT professional with hands-on experience supporting business environments, including Windows-based workstations and servers, networking infrastructure, and various hardware/software platforms. The right candidate will be comfortable handling escalations, troubleshooting complex issues, and delivering high-quality technical support in a fast-paced MSP setting.
Help Desk Technician/Dispatcher RAE SecurityHelp Desk Technician/DispatcherHouston, TXFull timeResponsibilities Provide first-line technical support to customers, troubleshooting and resolving hardware, with knowledge of access control when it comes to electrical lock and hardware. Maintain a high level of customer service, ensuring all customer issues are resolved to their satisfaction and documenting all interactions in our customer relationship management system.
Tier 1 Help Desk Technician Judge GroupTier 1 Help Desk TechnicianHaslet, TX$20–$23 / yearBy providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. This role involves handling inbound calls, documenting issues, creating service tickets, and basic troubleshooting for both corporate and store locations.
Level 1 Help Desk Technician Cyberlocke, LLCLevel 1 Help Desk TechnicianPlano, TX$14–$19The primary job function is to work directly with customers, on-site technicians, carrier service providers, and Tier 2 Technicians to support and troubleshoot circuits, routers, modems, switches, WiFi, VOIP, telephony, firewalls and miscellaneous network attached devices. Basic working knowledge of basic networking technologies, terms, and tools such as but not limited to: OSI Model, Router, Switch, TCP/IP, Telnet, Broadband, WiFi, Ethernet, VOIP, and POTS.
NewOnsite IT Help Desk Technician Dallas/Fort Worth IntratekOnsite IT Help Desk Technician Dallas/Fort WorthDallas, TXThe role involves assisting customers with technical support, performing troubleshooting, and maintaining a high level of technical proficiency. Applicants should have a minimum of three years in technical support, exceptional customer service skills, and knowledge of PC hardware and networking.
Senior Help Desk Technician Contact Government Services LLCSenior Help Desk TechnicianAustin, TXSkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
NewIT Help Desk Technician (Tier 1) Naterra InternationalIT Help Desk Technician (Tier 1)Fort Worth, TXQualifications1–3 years in a help desk, desktop support, or customer-facing technical role (internships and lab experience count).Working knowledge of Windows 10/11 and Microsoft 365.Familiarity with Active Directory concepts (accounts, security groups, password and lockout behavior).Strong troubleshooting instincts and a methodical approach to problem‑solving. Create and disable Sage X3 ERP user accounts per documented procedures; all other Sage X3 issues (functional, application, and configuration) are escalated to Tier 2/3.Meet SLA targets for response and resolution; keep users informed of ticket status.
Help Desk Technician II Who We Are: YeswayHelp Desk Technician IIFort Worth, TexasResponsibilities: Resolve basic to complex retail site systems, hardware, and software issues to completion; Provide operational support of Yesway retail systems infrastructure including point of sale, back office, credit and fuel network; Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications per defined procedures; Assist in software releases and roll-outs; Participate in onsite regional store migrations; Record, track and document the service desk request problem-solving process; Perform post-resolution follow ups with end users, as required; Develop help sheets and FAQ lists for end users, when applicable; Evaluate documented resolutions and analyze trends for ways to prevent future problems; Escalate problems (when required) and alert management to emerging trends in incidents; Reinforce SLAs to manage end-user expectations; and. Qualifications: Associate’s degree in Computer Science or related field, or equivalent combination of education and experience; Two to four years’ experience in a retail store technology environment including point of sale, fuel, credit, back office and daily book accounting processes required, convenience store technology environment preferred; Proven knowledge of Windows operating systems, PCs, printers, networking hardware, and other hardware, such as hard drives, video cards, cabling, routers, and hubs; Experience using productivity software (MS Office suite and Remote Support Tools); Experience with PDI/Enterprise 8 preferred; High level of personal accountability; Strong written and verbal communication and customer service skills; Proven ability to manage multiple, competing priorities simultaneously; and.
IT Help Desk Technician Region 8 Education Service CenterIT Help Desk TechnicianPittsburg, TXPrimary Purpose: Provide a single point of contact for all district staff to resolve problems relating to computer- and communications-related services. Responsible for phone support, technology issue evaluation, and distribution of technology-related work orders.
Help Desk Student Technician University of the Incarnate WordHelp Desk Student TechnicianSan Antonio, TXPosting Number STU1631PO Number of Vacancies 2 Job Type Part Time Job Category Students Desired Start Date 09/03/2026 Multi-Hire Pool Yes Position End Date (if temporary) Reports to Assistant Director of Customer Experience Salary $11.00 per hour Open Date 07/01/2026 Close Date 04/30/2027 Open Until Filled No Special Instructions to Applicant. University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.
[Japanese Bilingual] Help Desk IT Support Technician Cinter Technology Services[Japanese Bilingual] Help Desk IT Support TechnicianHouston, TXMinimum 2 years of experience working for a Japanese company or supporting Japanese corporate users strongly preferred. Beware of scams: Cinter Technology will never contact candidates from an email address ending in @cintertechnology.work .
Help Desk Technician Roth Staffing CompaniesHelp Desk TechnicianAustin, Texas$20 / hourSchedule 2: Thursday-Saturday and every other Wednesday. Job Title: Help Desk/Network Technician (Jr.
Help Desk & Security Support Technician (Night Shift) NOVOHelp Desk & Security Support Technician (Night Shift)Plano, TexasRemoteThe Help Desk & Security Support Technician (Overnight Shift) provides afterâhours technical support and security monitoring and remediation for our customers and internal systems, with a primary focus on supporting international end users and responding to securityârelated alerts across global time zones. The position is critical to maintaining 24/7 customer support, system availability, and cybersecurity posture, with an increased emphasis on incident monitoring, containment, documentation, and timely escalation during overnight hours.
Help Desk Technician LEWISVILLE INDEPENDENT SCHOOL DISTRICTHelp Desk TechnicianLewisville, TXPlease provide the text you would like me to format, and I will assist you in creating a well-structured document. You provided an empty block of text.
Tier 1 Help Desk, Contract Wheeler Staffing PartnersTier 1 Help Desk, ContractPlano, TXWe are committed to helping candidates advance their careers while supporting employers with exceptional talent across information technology, engineering, healthcare, accounting and finance, human resources, operations, and professional services. The ideal candidate has experience supporting end users in a Microsoft environment, strong troubleshooting skills, and a commitment to delivering exceptional customer service.
NewHelp Desk Manager at Progreen lawn and landscape Montgomery, TX Progreen Lawn and LandscapeHelp Desk Manager at Progreen lawn and landscape Montgomery, TXAustin, TXHelp Desk Manager Progreen lawn and landscape is seeking a highly motivated and experienced Help Desk Manager to oversee our team of help desk technicians in Montgomery, TX.Compensation: Competitive salary based on experience and qualifications with potential for bonuses and benefits. Position Summary In this role, you will supervise and support our help desk operations, ensuring that technical issues are resolved efficiently and effectively to maintain high levels of customer satisfaction.
IT Help Desk Support - Level II K2 StaffingIT Help Desk Support - Level IINew Braunfels, TexasMinimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
IT Help Desk Support - Level II (MSP) K2 StaffingIT Help Desk Support - Level II (MSP)Fort Worth, TexasDuties & Responsibilities Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management. Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
IT Help Desk Analyst IntegraIT Help Desk AnalystDallas, TXWe specialize in delivering optimized turnkey solutions that bring together speed, quality, and reliability - helping our clients build and operate the mission-critical infrastructure that powers today’s digital world. Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstations in good performance.
Help Desk Analyst Abacus Service CorporationHelp Desk AnalystSan Antonio, TXThe Help Desk Analyst is responsible for providing first level problem resolution and support to the SAWS' user community, documenting problems, escalating to higher levels as necessary and coordinating repairs by outside vendors. " Interviews user, analyzes user's concern, reviews procedures and actions taken by user, and instructs user to perform diagnostic procedures in order to determine and complete the resolution/escalation of the user's concern.
IT Help Desk Support II TCP SoftwareIT Help Desk Support IIPlano, TexasTrusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. This position supports a modern SaaS‑focused environment that includes cloud platforms, endpoint management, collaboration tools, and customer‑facing systems essential to delivering industry‑leading workforce management solutions.
Tier 1, IT Help Desk Support Centre TechnologiesTier 1, IT Help Desk SupportAustin, Dallas, TXFull timeThe primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-boarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks and other duties as assigned. Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success.
Help Desk Support Specialist Duraserv CorpHelp Desk Support SpecialistCoppell, TXAs a Help Desk Support Specialist, you own Tier II end-user support across Windows OS, Microsoft Azure, Office 365, and Dynamics 365 - plus Azure VM management, networking troubleshooting, new user onboarding, and technical documentation. DuraServ is looking for a technically sharp Help Desk Support Specialist who resolves escalated issues fast, documents everything clean, and keeps the Microsoft stack running without friction.
Help Desk Support Specialist Berry Appleman & Leiden LLPHelp Desk Support SpecialistRichardson, TXIn the event a recruiter or agency submits an unsolicited resume or candidate without an agreement, BAL reserves the right to pursue and hire said candidate(s) without any financial obligation to the recruiter or agency. Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and effectively to non-technical end-users.
IT Help Desk Support TimeClock PlusIT Help Desk SupportPlano, TXTrusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. This position supports a modern SaaS-focused environment that includes cloud platforms, endpoint management, collaboration tools, and customer-facing systems essential to delivering industry-leading workforce management solutions.
IT Help Desk Support I TimeClock PlusIT Help Desk Support ISan Angelo, TXTrusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. This position supports a modern SaaS‑focused environment that includes cloud platforms, endpoint management, collaboration tools, and customer‑facing systems essential to delivering industry‑leading workforce management solutions.
Help Desk Analyst Engie SAHelp Desk AnalystHOUSTON, TXSpecific product experience required with the following: Windows10/11, Oracle, all Microsoft Office 365 products, remote access, VPN, basic networking. Additional responsibilities include but aren't limited to: imaging laptops, migrating users, hardware deployments, working in a cross domain environment and multi-system support.
Senior Associate, Help Desk The Options Clearing CorporationSenior Associate, Help DeskDallas, TX$66,300–$97,700 / yearSpecial Projects: May be assigned to dedicated desktop support for specific departments, including application testing and new implementations Flexibility: Availability to travel to remote locations as needed Communication: Strong ability to report status on issues to management and end users along with collaborating with other departments on escalations as needed. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System.
IT Help Desk Specialist TransCore Partners LLCIT Help Desk SpecialistHouston, TXResponsibilities include 24hr/7/365 day monitoring and analysis of production systems, dispatch and coordination of field service technicians, research and documentation of identified or reported issues, and professionally written and/or verbal communication with customers (both internal and external). Monitor email and phone communication (both internal and external) in order to promptly and properly acknowledge and address reported issues with hardware, software, networking, and other computer-related technologies.
Help Desk Dispatcher CBIZ IncHelp Desk DispatcherTXWith unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what''s next and discover new ways to accelerate growth. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services.
NewHelp Desk Analyst Methodist Health SystemHelp Desk AnalystDallas, TexasNamed one of the fastest-growing health systems in America by Modern Healthcare , Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. • Microsoft Office Specialist (MOS), Microsoft Certified Desktop Support Technician (MCDST), HDI Desktop Support Technician or Support Center Analyst (HDI-DST) or equivalent certifications.