UNKNOWN

FEED

Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface. CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA).

YEAR

CONTACT GOVERNMENT SERVICES

Senior Help Desk Technician II

ea_via_bold

Senior Help Desk Technician

The Help Desk Technician will: Provide front-line technical support to internal and external customers, troubleshooting a wider range of issues with increased complexity Independently diagnose and resolve hardware, software, network, and application problems, including basic Active Directory and Google Workspace administration Proactively identify and resolve recurring technical issues, contributing to knowledge base articles and process improvements Assist with onboarding new employees, including equipment setup and software installation Escalate complex or unresolved issues, clearly documenting the steps taken and information gathered Participate in an on-call rotation, providing after-hours support as needed Contribute to team projects and initiatives, sharing knowledge and collaborating with colleagues Achieve and maintain Help/Service Desk performance metrics Demonstrate behaviors which are aligned with the organization's desired culture and values Active participation in rotational "on-call" support to lower support tier (Not often but occasional) What You'll Bring Associate's or Bachelor's degree in computer science, business or related field preferred Proficiency in troubleshooting common applications and peripherals 1-2 years of experience in a help desk or technical support role Working knowledge of networking concepts and protocols Intermediate working knowledge of google suite usage, monitoring, break fix solutions Experience with Active Directory, Google Workspace, and remote support tools Solid understanding of computer hardware, software, operating systems (Windows, macOS), and networking concepts Excellent communication, interpersonal, and problem-solving skills Strong customer skills with an ability to work with accuracy and minimal direction Displays high initiative and works well under pressure Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below: Lower in range - Building skills and experience in the role Mid-range - Experience and skills align with proficiency in the role Higher in range - Experience and skills add value above typical requirements of the role Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.

PennyMac Mortgage Investment Trust

Help Desk Technician II

linkup_via_bold

OTHER

A Typical Day: The Help Desk Technician will provide primary client support to Pennymac external and internal customers by taking calls, answering email, responding to tickets, answering support related questions, providing technical support for our web-based portals (MyHome,TPO, PCG). Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.

Pennymac

[AW]-iCims

Analyze desktop-related issues, determine problems, implement solutions, and resolve or forward work orders to appropriate personnel within the IT team (i.e., Sr. Lead initiatives to enhance the efficiency and effectiveness of IT support services, identifying areas for improvement and implementing best practices.

eClerx Services

Help Desk Technician

Spend four days per week at the corporate office, where you will work alongside the IT team, participate in team meetings, and contribute to ongoing projects, fostering a collaborative and cohesive work environment. Collaborate effectively with fellow IT team members, sharing insights and working together to tackle complex technical challenges and provide outstanding support to end-users.

Ginkgo Residential

sourcestack_via_bold

In this role, you will serve as the primary escalation point for complex technical issues, provide guidance and mentorship to junior IT team members, and act as a trusted liaison between the IT department and internal users, external clients, and executive-level stakeholders. Responsibilities include tracking and maintaining accurate asset records, approving all IT asset transfers between and within U.S. locations, conducting regular asset reconciliations, and ensuring the secure and compliant disposal of retired IT equipment.

IT Support Specialist II / Senior Help Desk Technician

eClerx Services Ltd

In this role, you will serve as an escalation point for complex technical issues, mentor junior team members, and act as a key liaison between IT and internal/external clients, VIPs, and users. You will bring deep technical expertise and strong leadership instincts to ensure smooth system operations, drive process improvements, and deliver a consistently excellent user experience.

FULL_TIME

Minimum of one year experience serving in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook, client/server applications, Transmission Control Protocol/Internet Protocol (TCP/IP), very high speed Backbone Network Service (vBNS), Multi-Protocol Label Switching (MPLS), VoIP, and Cisco routers. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

HOUR

DecisionPoint | Cortek

Help Desk Support Technician

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. The help desk also provides vetting and approval and offers ongoing support for the Medicare Provider community for all aspects of the Identify Management web self-registration and profile Management process.

MAXIMUS provides business services to help governments operate health and human services programs, mostly at the state and national levels. The company's health services segment offers outsourced program management and administrative services,

Maximus

Technician 1 - Help Desk Support

equestftpin

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Overview: DecisionPoint seeks a Help Desk Support Service Specialist - Intermediate to provide onsite customer support at SDDC installation, brigade, battalion, or detachment-level locations under the GITSS program.

Help Desk Support Service Specialist - Intermediate

A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Ideally you will have one or more of the following certifications: CompTIA Net+ and/or CompTIA Security+MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional.

K2 Staffing

IT Help Desk Support - Level II

Dynamic Solutions Technology, LLC (DST), a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time Service Desk Technician (Level I / Level II) to provide support to a Federal Government customer in the Butner, NC, location. Create and maintain Knowledge Base articles, troubleshooting guides, checklists, procedures, Service Level Agreements (SLAs), and end-user documentation.

Dynamic Solutions Technology LLC

Service Desk Technician (Level I / Level II)

Talent Acquisition

Whether you've worked in a Service Desk environment, supported users internally, or are looking for an opportunity to apply your technical training in a professional setting, this role offers exposure to a wide variety of technologies, businesses, and support challenges. Experience or exposure to troubleshooting Windows workstations, Microsoft 365, basic networking, or common end-user technology issues.

Catapult

Service Desk Technician I

Modify/create and troubleshoot user accounts via Active Directory, submit changes to file management and peripheral devices via Remedy, escalate network incidents, and provide direct support to USSOCOM customers located throughout the world. Must be able to present a professional, sharp and technically savvy image via verbal, written and in person communications with customers with responsibilities ranging from entry level to the senior executive levels and serve as a positive example to other technicians on the team.

Occam Solutions

Mid-Level Service Desk Technician

Modify, create, and troubleshoot user accounts via Active Directory, submit changes to file management and peripheral devices via Remedy, escalate network incidents, and provide direct support to USSOCOM customers located throughout the world. Must be able to present a professional, sharp and technically savvy image via verbal, written and in person communications with customers with responsibilities ranging from entry level to the senior executive levels and serve as a positive example to other technicians on the team.

Sr Service Desk Technician

Martin Marietta's Magnesia Specialties business produces high-purity magnesia and dolomitic lime products used worldwide in environmental, industrial, agricultural and specialty applications. Familiarity with Citrix-related tasks, including understanding the transition to Island browsers, app store issues, and general app gateway functionality, and Active Directory.

Martin Marietta, an American-based company and a member of the S&P 500 Index, is a leading supplier of aggregates and heavy building materials, with operations spanning 32 states, Canada and the Caribbean. Dedicated teams at Martin Marietta supply the resources for the roads, sidewalks and foundations on which we live.

Martin Marietta

Associate Technician, Service Desk

This role serves as the primary point of contact for IT support requests, troubleshooting technical issues, managing service tickets, maintaining tickets, documentation, and ensuring timely resolution of client concerns. The ideal candidate is customer-focused, technically proficient, and committed to delivering a high-quality support experience while meeting service level objectives and contributing to the success of the team.

Celito Communications

Service Desk Technician

partner JazzHR

Qualifications and first-year goals: Candidates need at least 5 years of Service Desk leadership experience, 3 years in a managed service provider environment, technical team leadership, KPI and training experience, strong communication, and customer service skills. • Metrics and client experience: The manager develops and presents metrics covering service-level compliance, response and resolution times, backlog, escalations, customer satisfaction, technician utilization, recurring issues, and trends, using BrightGauge dashboards and reports.

Help Desk Technician Jobs in North Carolina

Senior Help Desk Technician II CONTACT GOVERNMENT SERVICES

Senior Help Desk Technician CONTACT GOVERNMENT SERVICES

Help Desk Technician II PennyMac Mortgage Investment Trust

Help Desk Technician II Pennymac

Help Desk Technician eClerx Services

Help Desk Technician Ginkgo Residential

IT Support Specialist II / Senior Help Desk Technician eClerx Services

Help Desk Technician eClerx Services Ltd

IT Support Specialist II / Senior Help Desk Technician eClerx Services Ltd

Help Desk Support Technician DecisionPoint | Cortek

Technician 1 - Help Desk Support Maximus

Help Desk Support Service Specialist - Intermediate DecisionPoint | Cortek

IT Help Desk Support - Level II K2 Staffing

Service Desk Technician (Level I / Level II) Dynamic Solutions Technology LLC

Service Desk Technician I Catapult

Mid-Level Service Desk Technician Occam Solutions

Sr Service Desk Technician Occam Solutions

Associate Technician, Service Desk Martin Marietta

Service Desk Technician Celito Communications

Service Desk Manager Zirrus

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