UNKNOWN

FEED

Provides telephone end-user support on IT-related issues by diagnosing, analyzing, and quickly resolving or escalating (if resolution requires hands-on interaction, different skill set experience or an excessive amount of time) and/or dispatching assistance as needed, meeting SLAs for first-call resolution on incidents and service requests. networking hardware: modems, controllers, LANs, Sound knowledge of Helpdesk and Asset management software, and general Helpdesk/ Trouble Ticket and Project Management process.

Nicklaus Children's Hospital

Help Desk Analyst (Full-time, Days)

FULL_TIME

YEAR

This is a great opportunity for a customer-focused problem solver to be the first point of contact for employees needing technical assistance, handling everything from password resets to software troubleshooting in a fast-paced, collaborative environment. Day to day, you will field a steady stream of inbound calls, chats, and tickets, walking end users through fixes with patience and clarity while keeping accurate records in the ticketing system.

Careerscape

Tier 1 Help Desk Analyst

CS-Recruiters

The position requires 5+ years of experience troubleshooting software and hardware issues, with detailed working knowledge of legal-specific software and processes, including but not limited to Windows 11, Microsoft 365, iManage, VPN, and Citrix. GrayRobinson, a full-service law and government consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening in our Orlando office for an experienced Help Desk Analyst.

GrayRobinson

Help Desk Analyst

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GrayRobinson Branding

ea_via_bold

Help Desk Analyst (Full-Time, Days)

PART_TIME

GrayRobinson, P.A.

The Help Desk/Customer Support Analyst (SECRET) will serve as the first point of contact for end users across USSOCOM, its Components, and Theater Special Operations Commands (TSOCs) who require assistance with Microsoft 365 (M365), SharePoint Online, Power Platform, Microsoft Teams, and related knowledge management tools and systems. Bachelor's degree in computer science, Information Technology, Information Systems, or related discipline -OR- equivalent combination of technical certifications and 5+ years of hands-on database administration experience in a DoD or federal enterprise environment .

RedSky

Help Desk/Customer Support Analyst (SECRET)

Brightmove

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Loews Hotels

Help Desk Analyst I

Provides remote support to users with technical problems and information technology needs involving enterprise software systems, workstation and laptop computers, handheld and mobility devices, print/fax/copy, telecom, and network services in a distributed organization. Provides the first line of technical support via telephone, email and remote-connect methods for hardware, network, systems, and software applications for internal/external customers, including support of the following technologies: Desktop and laptop computers.

Miami Jewish Health Systems Inc

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. This role involves supporting employees through various channels, including phone, email, and in-person assistance, while troubleshooting a range of hardware, software, and access-related issues.

HOUR

StratAcuity Staffing Partners Inc

Help Desk Support

Perform initial investigation, triage, troubleshooting, resolution, and escalation for issues related to: CBP web‑based and client‑based applicationsEmail and messaging systemsMobile devicesHardware (printers, desktops, laptops, peripherals)Network connectivityWorkstation login and PIV card issuesRemote access, VPN, and DHS Workplace connectivityPerform password resets, account unlocks, and initial request intake in compliance with security policies. Help Desk Specialist I (Tier 1 Agent ) Orlando FLCBP Technology Service Desk (TSD)Location: Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)Employment Type: Full‑timeClearance Requirement: CBP Background Investigation (Unclassified) About AretecAt Aretec, Inc., we are catalysts for change within the federal government landscape.

Aretec Inc

Help Desk Specialist (Tier I Agent ) Orlando FL

Talent Acquisition

As you grow into the role, youll help take on work currently handled through distributed support coverage, sharpen ownership of key workflows, and cut down on the manual handoffs that slow everyone down. Youll be a primary liaison between our clients and our development teams, learning the systems inside and out so you can configure, troubleshoot, and support with real confidence, not just a script.

goTRG

Specialist, R1 Help Desk Tier 1

As you grow into the role, you'll help take on work currently handled through distributed support coverage, sharpen ownership of key workflows, and cut down on the manual handoffs that slow everyone down. Partner with building IT representatives as they take on first-line local investigation, helping them build sharper runbooks and complete, actionable Jira tickets before escalation.

The Recon Group

Escalate incidents to Tier 2 or Tier 3 support teams, including internal CBP groups and third‑party vendors, using ticket transfer and warm‑call transfer methods. Respond to incoming incidents, service requests, and inquiries via internal 800 number, live agent chat, self‑service tickets, and email.

Aretec Group Inc

Help Desk Specialist (Tier 1 Agent) Orlando FL

Candidate must possess active DoD Top Secret/SCI clearance and DoW 8140-411 Basic certification along with a combination of education and demonstrated experience/training on networks and applications specific to the SIE / USSOCOM enterprise, IT service management, Information Technology Infrastructure Library (ITIL), and other relevant domains. Determines which special team can best resolve the problem and assign the task to the Desktop Support, Customer Supports, Network Administration or System Administration Teams when a solution cannot be provided telephonically.

NANA Regional Corporation Inc

Senior Help Desk Technician (Active TS with SCI eligibility required)

OTHER

Akima, LLC

[AW]-iCims

The ideal candidate will deliver exceptional support to players by resolving accounts, payment, wagering, and technical inquiries while maintaining full ownership of cases through resolution. Service Desk Analyst Responsibilities include: Provide professional support to players via phone and email, resolving accounts, payment, wagering, and technical issues.

Akkodis Group AG.

Service Desk Analyst

Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 360,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Ticket Management & ITIL You have experience working with IT ticketing systems, managing support requests, documenting resolutions, and following service level agreements and escalation procedures.

Sixt SE

IT Service Desk Analyst

This role is responsible for providing timely, accurate, and customer-focused support for IT-related incidents and service requests, including hardware, software, application access, and basic network connectivity issues. The Help Desk Representative plays a critical role in maintaining productivity, minimizing downtime, and delivering a positive end-user experience while adhering to established SLAs, policies, and procedures.

 At Grant Thornton, our people are talented, intellectually curious and driven to make a difference. People who come to work here are empowered to contribute from their very first client engagement. They develop their skills working alongside our partners and through our formal leadership and technical training programs. In short, it is our ambition to build better business professionals faster than our competitors.

If you dream of working with innovative colleagues who support and inspire you, Grant Thornton is the place for you.

Visit www.GrantThornton.jobs today. 

Help Desk Analyst Jobs in Florida

Help Desk Analyst (Full-time, Days) Nicklaus Children's Hospital

Tier 1 Help Desk Analyst Careerscape

Help Desk Analyst GrayRobinson

Help Desk Analyst GrayRobinson Branding

Help Desk Analyst (Full-Time, Days) Nicklaus Children's Hospital

Help Desk Analyst GrayRobinson, P.A.

Help Desk/Customer Support Analyst (SECRET) RedSky

Help Desk Analyst I Loews Hotels

Help Desk Analyst Miami Jewish Health Systems Inc

Help Desk Support StratAcuity Staffing Partners Inc

Help Desk Specialist (Tier I Agent ) Orlando FL Aretec Inc

Specialist, R1 Help Desk Tier 1 goTRG

Specialist, R1 Help Desk Tier 1 The Recon Group

Help Desk Specialist (Tier 1 Agent) Orlando FL Aretec Group Inc

Senior Help Desk Technician (Active TS with SCI eligibility required) NANA Regional Corporation Inc

Senior Help Desk Technician (Active TS with SCI eligibility required) Akima, LLC

Service Desk Analyst Akkodis Group AG.

IT Service Desk Analyst Sixt SE

Support Desk Analyst Grant Thornton

IT Service Desk Analyst SIXT USA

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