Fort Wayne, IN10 days ago
p>Other assignments at this level include, but are not limited to: scheduling, canceling, rescheduling Veteran appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronics sources; gathering and obtaining medical information from patients; processing medication refill request; Reviewing electronic health record, obtaining medical records, faxing, participating in huddles with other VISN RRTP CST staff to determine the daily needs of the team, monitoring outpatient appointments in areas of responsibility; and verifying and updating demographics when contacted by Veterans. Works collaboratively with VISN mental health programs, services, and interprofessional coordinated care team members to provide access to care and meet the needs of Veterans via various available contact modalities to include but not limited to telephone calls, secure messages, and chat messages, greeting patients, relaying messages to appropriate staff inside or outside of the VISN RRTP CST, scheduling appointments, interpreting and verifying provider orders in accordance with VHA National Scheduling guidelines.