Omaha, Nebraska5 days ago
The Technical Analyst is expected to understand our technology stack and actively leverage AI and AIOps tooling to enhance, demonstrate, and fix issues — automating incident triage, correlating alerts, generating runbooks, accelerating root cause analysis, and driving self-healing remediation — so engineers don’t get paged at 2am for problems AI can resolve. Hands-on experience with enterprise observability and monitoring platforms, vent management, ITSM/ticketing systems, operational dashboards, and at least one scripting language such as Python, PowerShell, or Bash; experience with AI/AIOps tools, telemetry, logs, traces, alert correlation, and incident response processes is strongly preferred.