Focus on Customers - Build strong customer relationships and deliver customer-centric solutions • Make Quality Decisions - Make good and timely decisions that keep the organization moving forward • Communicate Effectively - Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences • Value Differences - Recognize and leverage the value that different perspectives • Optimize Processes - Know the most effective and efficient processes to get things done, with a focus on continuous improvement • Drive Results - Consistently achieve results, even under tough circumstances • Take Action - Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm • Work Resourcefully - Secure and deploy resources effectively and efficiently; proactively solve problems that may arise • Collaborate - Build partnerships and work collaboratively with others to meet shared objectives • Develop Self - Actively seek new ways to grow and be challenged using both formal and informal development channels • Direct Work - Provide direction, delegate, and remove obstacles • Instill Trust - Gain the confidence and trust of others through honesty, integrity, and authenticity • Translate Strategy - See ahead to future possibilities and translate them into breakthrough strategies • Ensure Accountability - Hold self and others accountable to meet commitments and deliver value • Build Effective Teams - Build and strengthen high-performing teams, promoting an inclusive team dynamic • Develop Talent - Develop people to meet both their career goals and Chubb's goals; readily share talent across Chubb. • Excellent interpersonal and communication skills (both verbal and written), confident presence, strong team player, diplomatic and flexible with the ability to listen well, persistent and patient in endeavoring to fully understand customer needs, supporting and encouraging approach • Ability to structure and manage work across multiple functions & locations • Ability to influence and build consultative, trust-based relationships • Ability to work independently and make good decisions consistent with divisional objectives and handle conflict with minimal oversight • Ability to research and solve problems with moderate supervision • Ability to understand client account economics, including product designs, rates and pricing • Ability to multi-task in an extremely fast-paced environment.