Customer Account Manager - Industrial Distribution and Manufacturing TCH IndustriesCustomer Account Manager - Industrial Distribution and ManufacturingBrooklyn Heights, OHFull timeYour primary responsibility is Vendor Managed Inventory (VMI): you own the full cycle of your assigned accounts, from scheduled site visits and physical stock counts to replenishment coordination, discrepancy resolution, and continuous relationship building. Their team includes certified specialists in hose and fitting assembly specification, lubrication system design, pumping and dispensing systems, spray finishing, and factory-authorized service and repair.
NewAssistant Project Manager | Commercial Construction JobotAssistant Project Manager | Commercial ConstructionCleveland, OH$80,000–$95,000 / yearWe are seeking an Assistant Project Manager to support commercial construction projects from preconstruction through closeout, assisting with scheduling, budgeting, subcontractor coordination, documentation, and overall project execution. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewProject Manager | Commercial Construction JobotProject Manager | Commercial ConstructionCleveland, OH$115,000–$150,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Our in-house teams cover every phase of the project lifecycle - from estimating and engineering to construction and accounting - allowing us to move faster, coordinate seamlessly, and deliver results our clients can count on.
Field Services Representative Medline IndustriesField Services RepresentativeCleveland, OH$19.75–$28.75 / hourFull timeUnder the supervision of the Regional Manager and working in the Cleveland, Ohio area, the Field Services Representative (40 hours/week) is responsible for the on-going support of the Medline ReNewal Reprocessing Program to pack and ship designated medical devices as well as execute any other tasks as agreed to with the facility. Make regular rounds throughout the facility; initially to introduce self and Medline ReNewal, and eventually to help answer questions and share any staff concerns with the assigned Account Manager.
NewTax Supervisor/Manager - CPA JobotTax Supervisor/Manager - CPACleveland, OH$90,000–$170,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We work with a wide range of clients, from privately held companies to nonprofits and individuals, and we take pride in building real relationships, not just checking boxes.
NewTeam Manager Panera BreadTeam ManagerSandusky, OHOur Team Managers ensure that every shift is a great one—by developing our people, managing team performance, and building the warm, inclusive, authentic Panera team culture. Each Team Manager oversees a different part of the bakery-cafe, from food cost management to drive-thru, delivery, or catering operations.
Architectural Project Manager Integrity Technical ServicesArchitectural Project ManagerCleveland, OH$100,000–$140,000 / yearFull timeThis is a full-time, permanent leadership role designed for an architect who excels at balancing design integrity with rigorous project management and client advocacy. A premier Cleveland-based architectural firm to recruit a high-caliber Registered Architectural Project Manager.
NewCase Manager, Cleveland Lorain Early Advancement to Employment (CLEAR) Towards Employment IncorporatedCase Manager, Cleveland Lorain Early Advancement to Employment (CLEAR)Cleveland, OH$40,000–$44,000 / yearTowards Employment offers a continuum of support to low-income individuals preparing to enter the workforce or looking to advance from low-wage employment while also fulfilling the staffing needs of local employers. The Case Manager collaborates closely with the workshop facilitator, employment specialist, and other program staff to monitor participant progress, support job search efforts, and address barriers to employment.
District Manager - Cleveland Clinic AramarkDistrict Manager - Cleveland ClinicCleveland, OH$140,000–$150,000In order to be prepared for this leadership role, qualified candidates will possess: Proven leadership experience, typically acquired over 5-10 years, including P&L responsibility within the hospitality, retail, facilities, direct store delivery or food and beverage industries. Whether focused on multiple sites for a single client or multiple clients, the key success measures of a District Manager include Revenue Growth, EBIT, Margin, Consumer Satisfaction, Client Loyalty, and Employee Engagement.
NewRegional Land Survey Field Manager Exacta Land Surveyors LLCRegional Land Survey Field ManagerCleveland, OH$70,000–$80,000 / yearUnder the supervision of an assigned Director, the Regional Field Manager will lead and manage field survey teams in an assigned market and will be responsible for obtaining and maintaining required equipment and supplies. Our surveys provide an important component for real estate type transactions involving buyers and sellers, title companies, lenders, attorneys, and real estate agents.
NewRN Case Manager Crossbridge HospiceRN Case ManagerMiddleburg Heights, OH$80,000–$90,000Develops patient care plan that specifically addresses identified patient problems; nursing problems and goals that has been identified as mutually agreed upon goals with patient(s) during on-call hours, weekends and/or holiday(s). This role requires compassion, strong clinical judgment, excellent communication skills, and the ability to support patients and families through highly sensitive and meaningful experiences.
NewIntellectual Disabilities Program Manager Connections In OhioIntellectual Disabilities Program ManagerCleveland, OHFinal authorization on staffing schedules to ensure that staffing schedules and ratios are meeting the prescribed need per the approved ISP. We are seeking an energetic and creative Intellectual Disabilities Program Developer to oversee the training, program development, and operation of several sites in Cuyahoga County.
NewRetail Dining & Catering Manager AramarkRetail Dining & Catering ManagerWestlake, OH$50,000–$55,000The Retail Dining & Catering Manager is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes at the Tri-C Westshore campus. Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins.
NewTravel Nurse RN - Home Health - $1,658 to $1,906 per week in Lorain, OH TravelNurseSourceTravel Nurse RN - Home Health - $1,658 to $1,906 per week in Lorain, OHLorain, OH$1,658–$1,906Summary:A Home Health Registered Nurse (RN) delivers direct nursing care to patients in their homes, ensuring comfort, stability, and effective management of their medical conditions. Home Health RNs assess patient conditions, develop care plans, administer treatments, and educate patients and caregivers on disease management.
NewTravel Nurse RN - Home Health - $1,651 to $1,898 per week in Lorain, OH TravelNurseSourceTravel Nurse RN - Home Health - $1,651 to $1,898 per week in Lorain, OHLorain, OH$1,651–$1,898Summary:A Home Health Registered Nurse (RN) delivers direct nursing care to patients in their homes, ensuring comfort, stability, and effective management of their medical conditions. Home Health RNs assess patient conditions, develop care plans, administer treatments, and educate patients and caregivers on disease management.
NewTravel Nurse RN - Home Health - $1,970 to $2,264 per week in Seven Hills, OH TravelNurseSourceTravel Nurse RN - Home Health - $1,970 to $2,264 per week in Seven Hills, OHSeven Hills, OH$1,970–$2,264Summary:A Home Health Registered Nurse (RN) delivers direct nursing care to patients in their homes, ensuring comfort, stability, and effective management of their medical conditions. Home Health RNs assess patient conditions, develop care plans, administer treatments, and educate patients and caregivers on disease management.
NewSTORE MANAGER IN LORAIN, OH Dollar GeneralSTORE MANAGER IN LORAIN, OHLorain, OHEvery day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Frequent handling of merchandise and equipment such as hand-held scanner, pricing guns, box cutters, merchandise containers, two-wheel dollies, and U-boats (six-wheel carts).
NewRETAIL DISTRICT MANAGER UNASSIGNED CLEVELAND, OH (FUTURE GROWTH) Dollar GeneralRETAIL DISTRICT MANAGER UNASSIGNED CLEVELAND, OH (FUTURE GROWTH)Cleveland, OHIdentify and develop new business opportunities within operational area (i.e., distribution flow improvements, merchandising display efforts, store growth and real estate site selection, recruiting strategy, training and development priorities, employee Relations, customer service, systems implementation, etc.). Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations.
NewQuality Control Manager Lemartec CorporationQuality Control ManagerCleveland, OHIn addition to the above listed minimum requirements, candidates who poses the following skills, experience, and capabilities may receive greater consideration during the evaluation process: Strong knowledge of construction materials, methods and testing procedures. This role is critical for maintaining quality assurance throughout heavy civil construction projects, including earthwork, concrete, utilities and structural components.
NewBranch Manager United RentalsBranch ManagerMedina, OHThe actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability. We're an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family.
NewController JobotControllerCleveland, OH$95,000–$100,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
EH&S Engineer/Specialist Primetals TechnologiesEH&S Engineer/SpecialistNew London, OHWe are looking for an EHS and Quality Engineer/Specialist for our New London, OH location with responsibility for ensuring day-to-day compliance with Primetals Quality Management System and Environmental, Health and Safety Program at the local level to maintain ISO and EPA certifications. This position reports to organizational level VP of Quality and EHS for Primetals Technologies USA and functional level to General Manager in New London, OHlocation, ensuring alignment with both strategic goals and operational objectives.
Associate Manager, Clinical Health Services - Promoting Active Connections CVS Health CorpAssociate Manager, Clinical Health Services - Promoting Active ConnectionsOH$80,340–$173,040 / yearThe Associate Manager, Clinical Health Services -Promoting Active Connections (PAC) is responsible for leading and overseeing Care Management Associates (CMAs) in the outreach and engagement of OhioRISE members. Demonstrated ability to motivate and inspire teams to meet performance metrics through clear expectations, regular coaching, accountability structures, and data driven performance oversight.
Senior Manager of Proposal Writing (US State & Local Health and Human Services) MaximusSenior Manager of Proposal Writing (US State & Local Health and Human Services)Cleveland, OHRemoteFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Collaborate with cross-functional teams including sales, marketing, technical experts, and graphic designers to develop comprehensive proposals.
NewSenior Marketing Manager Enrollment Communications & Services -Aetna Supplemental Health CVS Health CorpSenior Marketing Manager Enrollment Communications & Services -Aetna Supplemental HealthOH$67,900–$199,144 / yearCollaborate with stakeholders to provide strategic enrollment communications plans to support the Aetna Supplemental Health Plans (Accident, Critical Illness and Hospital Indemnity). Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
DENTAL HEALTH SERVICE MANAGER (NEW) Northeast Ohio Neighborhood Health Services IncDENTAL HEALTH SERVICE MANAGER (NEW)Cleveland, OHGeneral Duties Under the direction of the Dental Director, the Dental Health Service Manager provides and coordinates administrative and operational support for Dental Health Services. Minimum of three 3 years experience in Dental Practice Management or business administrative skills.
General Manager 4 - Food Services Sodexo SAGeneral Manager 4 - Food ServicesOHAs the General Manager of Food Service, you'll lead a talented team of 3 managers, 4 dietitians, and up to 30 frontline staff, guiding operations that directly support patient well‑being and community health. Fisher‑Titus Medical Center is located in Norwalk, Ohio, and is a 99‑bed nonprofit rural hospital providing a wide range of inpatient and outpatient services.
Environmental Services / Custodial Operations Manager 2 SodexoEnvironmental Services / Custodial Operations Manager 2CLEVELAND, OHdrive client and patient satisfaction scores; provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department; work with the Environment of Care Committee and Infection Prevention Director; effectively manages the Unit Operating System; and/or support a diverse and inclusive workforce. Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 yearsMinimum Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services.
General Manager 3 - Environmental Services / Custodial SodexoGeneral Manager 3 - Environmental Services / CustodialCLEVELAND, OHLeadership experience developing and motivating a team to exceed the expectations of clients and customers in service and the technical execution of a housekeeping system; Experience as an expert in building and maintain strong customer / client relationships; A strong leadership skills and can work independently to drive program compliance and reach project target dates of completion; 3-5 years previous custodial or housekeeping director level experience preferably in a hospital environment; Capability of analyzing data, present and effectively communicate to all levels within the organization related to training, leading committees and change management; Experience effectively managing projects within agreed upon timelines; Proficiency with computers and other technology; Background with Vendor and contract management, as well as union and contract negotiations; and/or. Be responsible for driving client and patient satisfaction scores; Provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department; Lead teams and departmental projects and initiatives; Effectively manage the Unit Operating System; and/or.
Senior Account Manager, Client Services UnitedHealth Group IncSenior Account Manager, Client ServicesCleveland, OHRemote$72,800–$130,000 / yearThe fraudulent LinkedIn messages and emails, which do not originate from any Executives LinkedIn account or of UnitedHealth Group's email domains, or those of any of its operating divisions, supposedly conducts an interview via a Zoom meeting, offers a work from home job at Optum, emails an application, sends a fake check by next day delivery through USPS and asks recipients to pay a vendor a large dollar amount. Primary Responsibilities: Analyze risk pool and/or provider group performance to determine areas of focus or improvement opportunities, to include performing analysis of financial statements and other metric-related reports to determine areas of focus or improvement opportunities.
Dining Services Manager in Training Healthcare Services Group IncDining Services Manager in TrainingLORAIN, OHMust obtain Food Protection Manager (FPM), Food Service Manager (FSM), Long-Term Care Food Service (LTC-FSM), and CDM,CFPP (where required by state regulations) certifications during the development program. If you''re looking for an opportunity to grow your career in dining services management and be part of a supportive and dedicated team, apply now and start making a difference at HCSG!
Dining Services - Manager in Training Healthcare Services Group, Inc.Dining Services - Manager in TrainingLORAIN, OhioMust obtain Food Protection Manager (FPM), Food Service Manager (FSM), Long-Term Care Food Service (LTC-FSM), and CDM,CFPP (where required by state regulations) certifications during the development program. Overview: Join Healthcare Services Group (HCSG) as a Dining Services Manager in Training to learn to manage your own account!
Night Shift- Clinical Services Manager RN Brookdale Senior Living IncNight Shift- Clinical Services Manager RNWestlake, OHAttends regularly conducted staff meetings as scheduled by the Director, Clinical Services/Nurse Manager and participates regularly in continuing education in-service programs. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
Commercial Services Manager Huntington Bancshares IncCommercial Services ManagerCleveland, OHServes as back-up to senior Services manager and participates in management team; assists with resource planning, project management, training and documentation for the group; drives and manages the processes and resources utilized by the team and the quality of team results. Duties and Responsibilities: Provides leadership, oversight, and day-to-day management of teams performance through utilization of available reporting and extensive knowledge of Commercial products and verticals; making decisions to ensure policies and procedures are being followed consistently and accurately.
Senior Business Development Manager Ericsson Mobile Financial Services Telefonaktiebolaget LM EricssonSenior Business Development Manager Ericsson Mobile Financial ServicesOHThis role is a hybrid position with the expectation to work onsite (3) three days a week in the Ericsson office located in Plano, TX, Austin, TX, Bellevue, WA, Boise, ID, Irvine, CA, Lewisville, TX, Morristown, NJ, New York, NY, Overland Park, KS, Santa Clara, CA, or Washington, DC. Drive consultative and solution selling by understanding customer business needs, shaping value-led propositions, and positioning Ericsson Mobile Financial Services capabilities to address strategic, operational, and commercial priorities.
Senior Product Manager, Commercial Loan Services Huntington Bancshares IncSenior Product Manager, Commercial Loan ServicesCleveland, OHThis role serves as the voice of CLS at the most senior levels of Operations and the Line of Business, advocating for technology investment, articulating a compelling future‑state vision for a modern operational platform, and ensuring operational needs are embedded into enterprise platforms and strategies. • Define and deliver the target‑state operating and technology vision for Commercial Loan Services, covering: • Loan boarding and servicing • Collateral boarding and monitoring (liens, taxes, insurance) • Payments, advances, and servicing events • Exceptions, research, and client inquiry support.
Manager, Patient Services US Acute Care Solutions LLCManager, Patient ServicesOHRemote$68,315–$126,382.75 / yearKnowledge of systems and technology including Patient Engagement platforms, Electronic Health Records, Practice Management software, AI driven Call routing and chat solutions, workforce management systems, analytics and reporting dashboards. Ability to effectively use presentations oral and written communication skills with numerous levels including clinicians, external agencies, and management.
Commercial Services Manager Huntington National BankCommercial Services ManagerCleveland, OhioServes as back-up to senior Services manager and participates in management team; assists with resource planning, project management, training and documentation for the group; drives and manages the processes and resources utilized by the team and the quality of team results. Provides leadership, oversight, and day-to-day management of teams performance through utilization of available reporting and extensive knowledge of Commercial products and verticals; making decisions to ensure policies and procedures are being followed consistently and accurately.
NewClient Services Manager Bayada Home Health Care, Inc.Client Services ManagerCleveland, OH$45,000–$52,000 / yearDiversity, equity, inclusion, and belonging: Join groups like our Women in Limitless Leadership Employee Resource Council, Lean In circles, Racial and Ethnic Diversity (RED) Council, Pride LGBTQIA+ Council, Military Community Network, Solutions and Accessibility for Equality (SAFE) Council, Fostering Acceptance Inspiring Trust and Harmony (F.A.I.T.H), and more. Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees.
Manager, Accounting & Controller Services ReaManager, Accounting & Controller ServicesAvon, OHThe Manager, Accounting & Controller Services acts as the primary client contact, building relationships, facilitating meetings, and providing guidance and feedback to junior team members while ensuring high-quality service and support for clients. Manage multiple projects effectively, coordinating resources, monitoring progress, and ensuring deadlines are met, and clients receive the highest level of service and support .
ConvergeHEALTH - Commercial Life Sciences, Delivery Manager - Managed Platform as a Services (MPaaS) - Innovation_Delivery_Transformation Deloitte Touche Tohmatsu LtdConvergeHEALTH - Commercial Life Sciences, Delivery Manager - Managed Platform as a Services (MPaaS) - Innovation_Delivery_TransformationOH$134,500–$265,100 / yearWithin IDT, our Life Sciences Cloud (LSC) practice is launching a Managed Platform as a Service (MPaaS) offering - a comprehensive solution that bundles our proprietary QuickStarts platform with ongoing managed services to deploy, run, maintain, and continuously evolve client CRM environments. Working knowledge of the broader Life Sciences commercial technology ecosystem, including platforms such as Veeva Vault PromoMats, MuleSoft integration tooling, Cvent, Knipper, and other populate CRM integrations a plus.
Guest Services Manager, Tinkham Veale Center Case Western Reserve UniversityGuest Services Manager, Tinkham Veale CenterCleveland, OHMake sure all reservations in the Event Management System (EMS) have full details with regards to setup needs, equipment, audio/visual requests, catering, parking, and additional services. Ensure a safe, clean, well-maintained, and healthy space for guests and address or appropriately escalate inappropriate or unsafe issues immediately.
Services & Modernization Sales Manager ABBServices & Modernization Sales ManagerCleveland, OhioRemoteIn this role the Business Development Manager will be responsible to call on industrial and utility customers and promote the services and products of the ELSE businesses to identify, develop and close orders, execute business objectives, and have the ability to effect short-term and some long-term business goals. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency.
Manager Residential Addiction Services; Glick Recovery Center The CentersManager Residential Addiction Services; Glick Recovery CenterCleveland, OHTeam Building: The ability to provide direction and guidance to an individual or a group of people and to encourage cooperation between team members in order to attain and objective; encourages team members to use their talents and competencies in order to achieve the organizations goals: discusses strategic goals, mission and vision with the team members and the strategic role they play in inspiring people at lower management levels; enhances the teams problem solving skills by encouraging them to come up with their own solutions for arisen problems; practices Situational Leadership in developing individuals and teams to become self-reliant achievers. Financial Acumen: Demonstrates broad understanding of financial management principles to direct organizational actions; Uses cost-benefit thinking to set priorities; Identifies cost effective approaches; prepares, justifies and/or administers the budget for assigned program area; monitors the overall performance of assigned area and adjusts allocation of finances based on progress against goals; fosters an environment that encourages fiscal responsibility.
Senior Manager, Provider Data Services CVS Health CorpSenior Manager, Provider Data ServicesWork At Home, OH$67,900–$199,144 / yearThis exciting role is a fast-paced healthcare provider support role, intended to foster a positive provider experience by leading a team with the responsibility of performing contract loads, demographic updates and batch provider loads. The Senior Manager, Provider Data Services role requires the ability to demonstrate independent judgement and authority while commonly setting direction and leading through ambiguous situations.
Manager, People Services DaVita IncManager, People ServicesMiddleburg Heights, OH$85,000–$135,000 / yearp>Under the supervision of the Senior Director of People Services (Human Resources), the People Services (Human Resources) Manager will provide HR leadership to a number of business units at the Davita Medical Group national headquarters in Denver, Colorado. Washington Non-exempt: Bellingham: $19.13/hour, Burien: $21.63/hour, Everette: $20.77/hour, Unincorporated King County: $20.82/hour, Renton: $21.57/hour, Seattle: $21.30/hour, Tukwila: $21.65/hour, Remainder of Washington state: $17.13/hour.
NewRN Clinical Services Group Manager Becton Dickinson and CoRN Clinical Services Group ManagerCleveland, OHMaster's Degree in Nursing (MSN), including Advanced Practice Registered Nurse (APRN), Nurse Practitioner (NP), or Physician Assistant (PA) with Critical Care experience in Intensive Care Unit (ICU), Operating Room (OR), Emergency Room (ED) or related field with equivalent to 6 years of experience of previous related experience with direct healthcare management within large clinical organizations preferred. Bachelor's Degree in Nursing (BSN), with Critical Care experience in Intensive Care Unit (ICU), Operating Room (OR), Emergency Room (ED) or related field with 8 years of previous related experience with direct healthcare management within large clinical organizations required.
Supervisor, Behavioral Health Services Signature Health IncSupervisor, Behavioral Health ServicesLakewood, OHServe as a role model for safe and effective crisis management by actively responding to crisis situations, adhering to agency emergency protocols, and educating staff on safety protocols and best practices for crisis intervention. Reporting to the Manager, Behavioral Health Services, the Supervisor, Behavioral Health Services will provide oversight and clinical direction for a team of treatment providers including counseling, case management and peer support professionals.
Supervisor, Behavioral Health Services Signature Health, Inc.Supervisor, Behavioral Health ServicesLakewood, OHFull timeSCOPE OF ROLEReporting to the Manager, Behavioral Health Services, the Supervisor, Behavioral Health Services will provide oversight and clinical direction for a team of treatment providers including counseling, case management and peer support professionals. Serve as a role model for safe and effective crisis management by actively responding to crisis situations, adhering to agency emergency protocols, and educating staff on safety protocols and best practices for crisis intervention.