In partnership with the Director, Health and Wellness Enrollment and Compliance, develop an admission and enrollment procedure for limited enrollment programs; Provide enrollment, advising, and admissions guidance for students who need information about the enrollment steps or admissions process, or need help deciding a program of study or coursework offered by the college best suited to meet the students' goals with emphasis on the Health and Wellness pathway; Receive and process Health and Wellness admissions applications and communicate admissions status, registration procedures, orientation dates, and other critical information to students; Communicate admissions status to Health and Wellness Directors and actively work with programs on initiatives to increase enrollment; Regularly monitor the CRM and communicate with students to ensure they are progressing through the program admission process; Ensure proper security of Durham Tech's student educational records in accordance with the Family Educational Rights and Privacy Act (FERPA), state law, community college system regulations, and college policies and procedures; Abide by procedures/workflows for effective office management, and ensure accuracy of student records in Colleague, Durham Tech's student information system, for compliance with all external accrediting and reporting agencies; Participate as part of the unit's team in planning and decision making for Health and Wellness and other CTE pathways; Provide data needed for enrollment strategies, Perkins, and other required reporting; Remain current in knowledge and skills via on-going professional development for student records management functions and admissions procedures in Colleague and other technical support; Coordinate with college departments including Curriculum, Financial Aid, Admissions and Records, Success Coaches, Accessibility, and Counseling in order to meet student needs and promote student success; Partner with other departments to coordinate activities to introduce students to available community services and campus resources; Maintaining complete partnership, office and student records; processing reports, forms, and all other required paperwork in a timely, efficient manner, checking for the accuracy and completeness of all data; Maintain proper communication and supportive relations at all times with all other units of the division and the college, providing assistance in carrying out their respective functions; Participate in program, departmental, divisional and institutional meetings and other activities; Assist in daily functions of the office, as needed, including front desk customer service, answering telephones, mailings, e-mail correspondence, data entry and retrieval, and file organization; Be an integral part of the team and be available to provide student support services for the Health and Wellness Pathway; Participate in department recruiting and other events; Create and maintain a welcoming and positive relationship with visitors, students, and fellow employees and ensure the interaction is an efficient and valued experience; Perform job duties and interact with all constituents in a manner that creates a friendly and supportive atmosphere for all; and, Additional duties shall include other appropriate activities as assigned by the assistant deans, dean, vice president, and/or the president. Excellent interpersonal skills, customer service skills, oral and written correspondence skills, and public relation skills; Knowledge of, and sensitivity to, the unique needs and expectations of students, faculty, and staff, as well as community groups; Ability to work with and support a diverse student population.
