Monitors and responds to security, fire, and environmental alarms • Assist in follow-up as necessary • Responds to emergency calls for assistance and disasters • Investigates unusual incidents reported by NCH staff, visitors, physicians, and patients • Provides excellent customer service to patients, families, visitors, and staff • Normal duties require extensive walking, standing, and/or running • Responds to and resolves problems, disputes, and unusual circumstances as necessary • Coordinates and oversees operations within the NCH morgues • Handles disruptive individuals with good verbal intervention techniques • Combative individuals may require physical intervention • Completes reports and incident documentation as necessary • Reports must be easy to read and accurate • Controls evidence, valuables, and lost/found items as necessary • Operates NCH vehicles in accordance with the rules and regulations of the NCH Healthcare System • Works in an independent atmosphere with minimal supervision and high public contact • All duties as prescribed will be carried out while in NCH Public Safety Uniform • Uniforms are required to always be kept in a professional manner. EDUCATION, EXPERIENCE, AND QUALIFICATIONS • Minimum High School Diploma or GED required • Minimum of 1 year of experience in security or law enforcement preferred • Must have a valid drivers license and successfully pass a DMV check • Required to have the Basic Security Certification from IAHSS within one year from hire and renewed every 2 years • Required to have CPRAED certification within one year from hire • Required to maintain proficiency in control tactics, use of force, body cameras, and use of tasers with initial and annual recertifications • Intermediate computer knowledge using Microsoft Word, Excel, Outlook, and Windows.