p>As Managing Director and Global Head of SaaS Operations, you will: ā¢ Lead a global SaaS operations team delivering world-class service to our global customer base by strong leadership and a constant improvement focus ā¢ Build the team and processes to ensure Charles River's ability to reliably deliver cloud-based services efficiently, on a large scale ā¢ Proactively drive short, medium and long-term operational efficiency initiatives every day that improve profitability and customer satisfaction ā¢ Continually evolve and refine hosting environments for efficiency, scalability and maintainability ā¢ Deliver a differentiated yet consistently high service experience to our clients ā¢ Partner with Charles River's product management, engineering and professional services teams to improve the quality and efficiency of service ā¢ Proactively prevent outages and remediate them when they do happen.
ā¢ Strong critical thinking, problem solving, and decision-making skills ā¢ Experience in managing large scale, multi-location data centers, staff, and projects ā¢ Proven experience in recruiting and building world-class teams ā¢ Strong negotiation skills and the ability to influence internal business partners in a matrixed work environment ā¢ Track record of driving change, constant improvement focus and execution ability.