p>Qualifications: TECHNICAL / PROFESSIONAL KNOWLEDGE:
• High School diploma or equivalent • Proficient in relevant computer applications (Office, Word, Excel, OneNote, OpenTable, HMS, Guest Connect, Hotel Extranets) • Knowledge of customer service principles and practices • Knowledge of call center telephony and technology • Experience within call center or customer service environment preferred • Knowledge of administration and clerical processes.
DESIRED SKILLS:
• Strong communication skills, proper telephone etiquette, active listening skills, data entry, ability to relate to others, patience, good judgment, attention to detail, professionalism, proactive problem solving, ability to multi-task, negotiation skills, excellent computer skills.