Senior Product Manager - Remote PAR TechnologySenior Product Manager - RemoteSan Diego, CARemoteIn this role, you will collaborate closely with cross-functional teams—including engineering, design, marketing, and sales—to drive the development and delivery of cutting-edge drive-thru solutions that enhance guest experiences and optimize operational efficiency for our customers. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings.
NewPartner Account Manager - PAR OPS - Remote PAR TechnologyPartner Account Manager - PAR OPS - RemoteSan Diego, CARemote$60,000–$70,000 / yearp>Advocate for partner needs internally and provide training on PAR product capabilitiesThe base salary range for this position is $60,000 to $70,000 USD per year, commensurate with work location, experience, skills, certifications, education, and prior accomplishments. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings.
Now Hiring - Customer Service Representative ChevronNow Hiring - Customer Service RepresentativeAlpine, CAEffectively manage ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed.--- Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC productsEssential Functions:--- Provide exceptional guest service.
Senior Assistant Store Manager Spencer Gifts - Spirit HalloweenSenior Assistant Store ManagerNational City, CA$20.90–$21.15 / hourFull timeThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Assistant Store Manager - Spirit Spencer Gifts - Spirit HalloweenAssistant Store Manager - SpiritPoway, CA$18.90–$19.15 / hourThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store ensuring maximum sales/profitability by establishing and maintaining Guest Services, developing staff, controlling expenses, shrinkage and all aspects of merchandising and inventory control. The Assistant Store Manager supports the Store Manager in the staffing, setup, merchandising, pack-up and teardown of a Seasonal Store.
Store Manager - Spirit Spencer Gifts - Spirit HalloweenStore Manager - SpiritChula Vista, CA$21.90–$22.15 / hourThe Store Manager oversees and is accountable for the total operation of a store ensuring maximum sales and profitability by establishing and maintaining Guest Services and, controlling expenses. The Store Manager is responsible for shrink, merchandising, inventory control, staffing, setup, pack-up and teardown of a seasonal store.
Assistant Store Manager - Spencer's Spencer Gifts - Spirit HalloweenAssistant Store Manager - Spencer'sNational City, CA$18.90–$19.15 / hourFull timeThe Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
Store Manager - Spencer's Spencer Gifts - Spirit HalloweenStore Manager - Spencer'sNational City, CA$23.90–$24.15 / hourFull timeThe Store Manager oversees and is accountable for the operation of a store, ensuring maximum sales and profitability through controlling expenses, shrinkage, human resources management as well as all aspects of merchandising and inventory control in adherence with all Company policies and procedures. The physical demands of the job require in excess of 8 hours of standing, walking, climbing ladders and lifting up to 50 pounds.
NewDirector of Loyalty Strategy - Remote PAR TechnologyDirector of Loyalty Strategy - RemoteSan Diego, CARemoteEmbracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. This leader will oversee a team of loyalty consultants and managed services professionals—owning the P&L, scaling operations, and evolving our model from executional support to strategic impact.
Guest Services Manager - WorldMark Mission Valley Resort Travel + Leisure CoGuest Services Manager - WorldMark Mission Valley ResortSan Diego, CA$75,000–$82,000 / yearThis role will foster and maintain positive relations with owners, guests, HOA and all operational departments as well as provide superior guest service, assistance, and resolution via written, phone and direct face-to-face communication in response to guest related situations. The Guest Services Manager will be able to hire, train, motivate, recognize, coach and develop guest service associates through implementation of incentives and training plans.
Assistant Guest Services Manager La Jolla Beach & Tennis ClubAssistant Guest Services ManagerLa Jolla, CAFull timeOur family of properties includes the iconic La Jolla Beach & Tennis Club, a private oceanfront club with world-class tennis courts and direct beach access; the inviting La Jolla Shores Hotel, a beachfront getaway beloved for its relaxed coastal charm; and the internationally acclaimed Marine Room, celebrated for its fine dining and dramatic surfside views. The Assistant Guest Services Manager is expected to achieve the desired results by monitoring and controlling expenses of the department within budget guidelines, ensuring front office expenses of department are within budget guidelines and ensuring employee satisfaction through effective communication and follow through.
Guest Services Representative Cooley LLPGuest Services RepresentativeSan Diego, CA$56,160–$68,640 / hourMeeting assistance may include making arrangements with food services vendors, and coordinating with Operations, Guest Services and other departments to ensure that all requests for space, catering and AV/technology equipment are managed well and services are provided seamlessly. We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits.
Guest Services Rep Part Time-104020 Extended Stay America IncGuest Services Rep Part Time-104020San Diego, CAResponsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests.
NewGuest Services Representative - Days Inn, Encinitas, CA Hotel EquitiesGuest Services Representative - Days Inn, Encinitas, CAEncinitas, CAp>Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Guest Services Representative for the Days Inn in Encinitas, CA. Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items .
NewLead Guest Services Associate- SC/KROC San Salvation Army Western TerritoryLead Guest Services Associate- SC/KROC SanSan Diego, CAAdditionally, the Lead Guest Services Associate I will provide oversight to and supervision of Guest Services Associates, at the direction of the Membership Coordinator. The Lead Guest Services Associate I is responsible for providing quality customer service to members, clients and customers, in-person, via phone and email.
NewLead Guest Services Associate- SC/KROC San Salvation ArmyLead Guest Services Associate- SC/KROC SanSan Diego, CAAdditionally, the Lead Guest Services Associate I will provide oversight to and supervision of Guest Services Associates, at the direction of the Membership Coordinator. The Lead Guest Services Associate I is responsible for providing quality customer service to members, clients and customers, in-person, via phone and email.
Lead Guest Services Associate- SC/KROC San Diego-13-004 Salvation Army CareersLead Guest Services Associate- SC/KROC San Diego-13-004San Diego, CaliforniaAdditionally, the Lead Guest Services Associate I will provide oversight to and supervision of Guest Services Associates, at the direction of the Membership Coordinator. The Lead Guest Services Associate I is responsible for providing quality customer service to members, clients and customers, in-person, via phone and email.
Lead Guest Services Agent Noble House Hotels & Resorts IncLead Guest Services AgentSan Diego, CAp>Our new Lead Guest Services Agent will receive: Full benefits package including medical, dental, and life insurance for full time team members, free lunch, free parking, On-Demand Pay - Your Pay before Payday and travel discounts at partner Noble House Hotels around the country. The Lead Guest Services Agent works side by side with your team of agents at the Front Desk, providing the ultimate guest life-cycle experience, assisting during arrival-departure and guest services during peak times.
Sr. Manager, Guest Relations & Brand Performance Qdoba Restaurant CorporationSr. Manager, Guest Relations & Brand PerformanceSan Diego, CA$103,200–$121,300 / yearThis role operates at the intersection of experience, insight, and strategy-leveraging Guest data, service platforms, AI-enabled tools, and advanced reporting to identify trends, uncover root causes, and translate insights into clear, actionable improvement plans. The Senior Manager proactively communicates performance, emerging risks, and strategic opportunities to leadership, driving informed decision-making and measurable improvements in the Guest and Restaurant experience.
Hospitality Services Sales Manager DetailsHospitality Services Sales ManagerSan Diego, CaliforniaWe expect all members of the Division of Student Affairs are willing to engage in this work alongside us to uphold our Catholic mission in creating a welcoming environment where the dignity of all students, staff, administrators, and faculty at USD is embraced. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty.
Comic-Con 2026 - Guest Services Representative (Temporary) - 2nd Shift San Diego Convention Center Corp IncComic-Con 2026 - Guest Services Representative (Temporary) - 2nd ShiftSan Diego, CAAbout The Role: The Guest Services Representative (Temporary) position is responsible for directing guests within the venue, directly involved with crowd management, monitoring the ingress and egress of heavy guest activity boarding escalators, elevators and general movement throughout the building. Must be able to work in and around large numbers of people, be able to walk and able to increase pace, when necessary, go up and down stairs bend, kneel and stand for extended periods of time.
Senior Guest Services Representative University of CaliforniaSenior Guest Services RepresentativeSan Diego, CARemotep>UC San Diego is a student-centered, research-focused, service-oriented public institution recognized as one of the top fifteen research universities worldwide, and a top ten public university. 15 years later, my work improves operational efficiencies, provides valuable programs to the university, and even helps students bring their innovations to life.
Mailing Services Manager (Temporary) - Hilton San Diego Bayfront Hilton Worldwide Holdings IncMailing Services Manager (Temporary) - Hilton San Diego BayfrontSan Diego, CAAs a Mailing Services Manager, you're not just handling guest mail and packages - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
NewSenior Guest Services Representative UC San DiegoSenior Guest Services RepresentativeSan Diego, CA$53,160–$75,335 / yearAs a Senior Guest Services Representative will perform functions including greeting guests, proactive guest service & guest recovery, inspecting guest accessible areas, answering phones, responding to aquarium information emails, selling general admission tickets, selling premium experiences, making reservations, receiving deliveries, checking in groups, providing administrative support for Guest Services management, and being a role model & resource for other members of the Guest Services unit. Provides coverage for frontline functions including ticket booth cashier, ticket taker, greeter, guest ambassador, crowd control, special events or other duties as assigned per operational needs.
Guest Service Agent Courtyard by Marriott San Diego DowntownGuest Service AgentSan Diego, CARequires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
Catering Sales & Conference Services Manager Bartell HotelsCatering Sales & Conference Services ManagerSan Diego, CAActively solicit and generate new local catering and social event business, with an emphasis on evenings and weekends, through outside sales efforts, networking, referrals, community involvement, online prospecting, bridal shows, trade shows, and sales blitzes. Develop and maintain strong relationships with local organizations, event planners, wedding coordinators, schools, businesses, community groups, and industry partners to promote the hotel and drive new business opportunities.
Guest Service Agent Sonesta Great Bay Beach Resort & CasinoGuest Service AgentSan Diego, CA$18.50–$19 / hourp>The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
Guest Service Agent - Part Time Sonesta Great Bay Beach Resort & CasinoGuest Service Agent - Part TimeSan Diego, CA$17–$18 / hourp>The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
Guest Service Agent - Part Time Sonesta International Hotels CorporationGuest Service Agent - Part TimeSan Diego, CaliforniaThe Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
Front Desk Guest Service Agent On-Call Noble House Hotels & Resorts IncFront Desk Guest Service Agent On-CallSan Diego, CAp>The OFFER: In return, you are rewarded with a competitive compensation package, incentive opportunities, free lunch, free parking, On-Demand Pay (your Pay before Payday) and travel discounts at partner Noble House Hotels around the country! San Diego Mission Bay Resort is a sprawling 357-room resort, boasting multiple dining options, a beautiful renovated pool, a kids pool, astonishing Bay views, fire pits and so much more.
Beach Services Operations Manager La Jolla Beach & Tennis ClubBeach Services Operations ManagerLa Jolla, CAFull timeOur family of properties includes the iconic La Jolla Beach & Tennis Club, a private oceanfront club with world-class tennis courts and direct beach access; the inviting La Jolla Shores Hotel, a beachfront getaway beloved for its relaxed coastal charm; and the internationally acclaimed Marine Room, celebrated for its fine dining and dramatic surfside views. Ensures that response to noise complaints within the duty area (i.e. the beach, pool etc.) are handled in a timely and efficient manner; also ensures that all parties on the beach are randomly spot checked for violations of our liquor license.
Front Desk Guest Service Agent Noble House Hotels & Resorts IncFront Desk Guest Service AgentSan Diego, CAp>The OFFER: In return, you are rewarded with a competitive compensation package, incentive opportunities, free lunch, free parking, health benefits, On-Demand Pay (your Pay before Payday) and travel discounts at partner Noble House Hotels around the country! San Diego Mission Bay Resort is a sprawling 357-room resort, boasting multiple dining options, a beautiful renovated pool, a kids pool, astonishing Bay views, fire pits and so much more.
Guest Service Ambassador - Club Sycuan Sycuan Casino Resort.Guest Service Ambassador - Club SycuanEl Cajon, CAol>Provides guest service and promotes guest relations by welcoming all guests entering the casino or approaching the Club Sycuan desk, verifying Club member identification, printing and issuing redemption vouchers for members converting points to cash, validating direct mail cash vouchers, verifying guest eligibility to participate in promotions, completing winner forms for guests to receive payment, photographing jackpot winners, actively participating in celebrating guest winnings, answering guest inquiries, informing guests of and upselling daily promotions and special events, promoting Club Sycuan benefits, furnishing guests with bussing, game, and program information and instruction, promptly notifying a Club Sycuan Shift Supervisor of guest comments and/or complaints, and treating all guests in a friendly and courteous manner. Maintains department equipment, materials and fixtures by replacing paper, ribbon, and cartridges in department printers and embossers, ensuring all promotional materials are available and visible at club desks and display racks, cleaning and removing debris from counters, desks, cupboards and equipment, shredding and discarding informational materials as needed, maintaining orderly storage area, transporting materials and equipment to various casino locations as needed, notifying shift supervisor or manager of any damaged, broken or inoperable equipment or software and when materials or supplies are low and need to be reordered, and performing other maintenance and cleaning tasks as assigned.
Club Sycuan / Guest Service Ambassador Sycuan Casino Resort.Club Sycuan / Guest Service AmbassadorEl Cajon, CAProvides guest service and promotes guest relations by welcoming all guests entering the casino or approaching the Club Sycuan desk, verifying Club member identification, printing and issuing redemption vouchers for members converting points to cash, validating direct mail cash vouchers, verifying guest eligibility to participate in promotions, completing winner forms for guests to receive payment, photographing jackpot winners, actively participating in celebrating guest winnings, answering guest inquiries, informing guests of and upselling daily promotions and special events, promoting Club Sycuan benefits, furnishing guests with bussing, game, and program information and instruction, promptly notifying a Club Sycuan Shift Supervisor of guest comments and/or complaints, and treating all guests in a friendly and courteous manner. Maintains department equipment, materials and fixtures by replacing paper, ribbon, and cartridges in department printers and embossers, ensuring all promotional materials are available and visible at club desks and display racks, cleaning and removing debris from counters, desks, cupboards and equipment, shredding and discarding informational materials as needed, maintaining orderly storage area, transporting materials and equipment to various casino locations as needed, notifying shift supervisor or manager of any damaged, broken or inoperable equipment or software and when materials or supplies are low and need to be reordered, and performing other maintenance and cleaning tasks as assigned.
Guest Service Aide Seasonal Marriott International IncGuest Service Aide SeasonalCoronado, CAIdentify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed.
Guest Service Agent HHM HospitalityGuest Service AgentSan Diego, CAli>Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
Guest Service Agent Carte Hotel San Diego Downtown, Curio Collection by HiltonGuest Service AgentSan Diego, CARequires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
Guest Service Representative Holiday Inn ExpressGuest Service RepresentativeChula Vista, CAThe ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.
Guest Service Representative Nothing Bundt Cakes - San DiegoGuest Service RepresentativeEl Cajon, CAEmployees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch.
NewCashier & Guest Service Representative Boudin BakeriesCashier & Guest Service RepresentativeSan Diego, CA$17.75–$18 / hourWe offer a variety of ways to join a team of hard working, spirited people who take pride every day in building the next 150 years of history for Boudin -- all while having fun! As the oldest continuously operating business in San Francisco we have learned that when we break bread together, fresh every day, good things happen.
Guest Service Representative San DiegoGuest Service RepresentativeSantee, Californiap style="text-align:center">Click here to learn more about Nothing Bundt Cakes®. California Applicant Privacy Policy.
Guest Service Representative Pacifica HotelsGuest Service RepresentativeLa Jolla, CA$19–$20 / hourRegularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out. • Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
Guest Service Representative Parable HospitalityGuest Service RepresentativeLa Jolla, CaliforniaRegularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out. • Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
Sales & Service Manager - Fashion Valley Alo LLCSales & Service Manager - Fashion ValleySan Diego, CA$33.65–$40.86 / hourOversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching. All employees without exception are expected to be able to work during the company's Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).
Catering Sales & Service Manager - Alma San Diego, a Tribute Portfolio Hotel Concord Hospitality Enterprises CoCatering Sales & Service Manager - Alma San Diego, a Tribute Portfolio HotelSan Diego, CA$36–$39 / hourHave comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering and be able to exercise discretion and independent judgment as it relates to these departments when handling guest complaints, employee issues, or other matters of significance. Create and maintain team work by maintaining a cooperative team-like attitude in working with supervisors and fellow associates (both within the department and in other hotel departments) to help achieve our common goals of maximizing guest satisfaction and profit margins.
NewGuest Service Representative Nothing Bundt CakesGuest Service RepresentativeSan Diego, CAEach bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor).
NewService Manager Texas RoadhouseService ManagerEl Cajon, CA$70,304–$90,000 / yearli>Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant. At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.
Asst Store Mgr - Sales & Service, Full Time, San Diego - Williams Sonoma Williams Sonoma IncAsst Store Mgr - Sales & Service, Full Time, San Diego - Williams SonomaSan Diego, CA$22–$25 / hourUtilize additional pop up tables, carts and or baker's racks as needed • Ensure effective stockroom organization and supplies to maximize efficiency, safety and productivity to support salesfloor replenishment and Omni fulfillment • Perform regular audits and daily reconciliations (UPS, DIAR, Markdown Audit Report) and establishes daily disciplines to eliminate shrink (lost cartons, mis-picks, MOS, returns, RTVs) • Champions all safety best practices. Criteria • Excellent communication, organization and leadership skills • Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner • Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities • Ability to independently lead self and others to achieve results • 2-3 years of previous retail sales experience or management experience in a customer service related field.
NewService Manager II Din Tai Fung North AmericaService Manager IISan Diego, CA$88,500–$110,600 / yearp>The base salary or hourly wage range for this role will vary based on multiple factors,including but not limited to prior experience, relevant expertise, current business needs, and market factors. Job Purpose: The Service Manager is responsible for overseeing the daily performance of the greeter and server teams to ensure exceptional guest experiences.
Sales and Service Manager 24 Hour Fitness USA IncSales and Service ManagerSan Diego, CA$22–$25 / hourp>The Sales and Service Manager (SSM) ensures the club delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSM is responsible for hiring and developing talented team members who build relationships and translate the value of 24 Hour Fitness product and service offerings, have a strong focus on behaviors that drive member acquisition and retention, and proactively review process and team member effectiveness.