Key Responsibilities Guest Communication & Experience Oversee and manage all guest messaging across platforms (Airbnb, VRBO, direct bookings) Lead and manage virtual assistants handling day-to-day guest communication Ensure fast, accurate, and high-quality responses to all guest inquiries Issue Resolution & Escalations Handle escalated guest issues with professionalism and urgency Call guests directly when needed to resolve concerns and improve outcomes Offer solutions such as refunds, discounts, or relocations when appropriate Operations Coordination Coordinate with maintenance vendors, cleaners, inspectors, and operations team Ensure all guest-related issues are resolved quickly and effectively Communicate recurring issues to leadership to improve processes and property performance Lead and manage a team of inspectors handling day-to-day inspections and guests’ readiness Lead owner statement delivery and discuss P&L’s with the team Coordinate with onboarding to ensure a seamless process during ‘go live’ phase Reputation & Review Management Respond to all guest reviews across Airbnb, VRBO, and other platforms Manage and protect company reputation across all channels Identify trends in feedback and work with internal teams to correct issues Proactively turn negative experiences into positive outcomes Required Qualifications Minimum 3+ years experience in short-term rental and property management Strong communication skills (written and verbal) Experience handling guest issues and conflict resolution Highly organized with ability to manage multiple properties and tasks Comfortable managing remote/virtual assistants Preferred Qualifications Experience with PMS systems preferred (Streamline/Track) Experience managing reviews or online reputation for STRs Compensation & Schedule Annual Salary: $65,000 - $75,000 Note: This is a full-time, 1099 contract position Schedule: Full-time APPLY NOW Jean Abapo2026-05-05T03:08:57+00:00 Contact Usrecruiting@bettertalent.com +1407-279-0724 Book a Demo Copyright 2025 Better Talent | All Rights Reserved Page load link var fusionNavIsCollapsed=function(e){var t,n;window.innerWidth{e.classList.remove('no-wrapper-transition')},400),e.classList.remove('loading')},fusionRunNavIsCollapsed=function(){var e,t=document.querySelectorAll('.awb-menu');for(e=0;e window. This is a remote position for a leadership role responsible for overseeing day-to-day guest communications, optimizing service workflows, and managing a team of virtual assistants and inspectors to ensure consistent, high-quality delivery at scale.