LESLIES POOLMART INCNewService Technician Trainee LESLIES POOLMART INCService Technician TraineeGreensboro, NC$60,000ā$100,000 / hourWe operate an integrated ecosystem of 900+ retail locations, backyard service and repair, a robust digital platform, and manufacturing and distribution divisions across 35+ statesāenabling consumers to engage with Leslieās whenever, wherever, and however they prefer to shop. Youāll work outdoors at residential and commercial locations, bringing the pool industry to life through hands-on support, including sales, installations, and repairs of pool equipment.
WestRockNewMaintenance Technician WestRockMaintenance TechnicianGreensboro, NCPerforms basic handiwork such as replacing light bulbs, ballasts, water and air filters, and plumbing fixtures, cleaning drains, hanging pictures and bulletin boards, and maintaining proper forklift batteries. Troubleshoots and repairs mechanical components including bindery equipment (folder roller changes, transport belts, bearings, drive motors) and presses.
Dollar General FleetNewDiesel Technician Dollar General FleetDiesel TechnicianPelham, NC$22.95ā$32 / hourPerform maintenance repairs as required to maximize safety and reliability on all fleet vehicles including tractors, trailers, lift-gates, and any company-owned equipment. Perform preventive maintenance (PMs) on tractor and trailer equipment, including routine technical repairs and completing repair orders.
Roadsafe Traffic SystemsNewTraffic Control Technician II Roadsafe Traffic SystemsTraffic Control Technician IIHigh Point, NC$16.50ā$17 / hourThis role involves performing lane closures on state highways and other roadways, redirecting traffic for workers or survey crews, and working independently or as part of a traffic control crew. Basic reading and writing ability to comply with road signs, complete paperwork, and knowledge of federal and state motor carrier safety regulations.
Asset LivingMaintenance Technician Asset LivingMaintenance TechnicianSnow Camp, NCin all directions, lifting and placing objects of 100+ lbs., communicate with others to exchange information, repeat motions that may include wrists, hands and/or fingers, operate machinery and power tools, operate motor vehicles and/or golf carts, assess the accuracy, neatness, and thoroughness of the work assigned, identify and inspect objects and areas, exposed to outdoor weather elements (wind, precipitation) including low and high temperatures and exposed to hazardous chemicals, and able to work overtime, weekends, night hours (on-call property emergencies). The employee is frequently required to ascend and descend ladders, stairs, ramps, step stools, etc., move self in different positions to accomplish tasks in various environments, including tight and confined spaces, traverse flat and uneven terrain, work in an overhead position and/or reaching, adjust or move objects of 100+ lbs.
Sun Auto Tire & ServiceGeneral Service Technician- Madison Sun Auto Tire & ServiceGeneral Service Technician- MadisonMadison, North CarolinaThe General Service Technician is responsible for conducting non-technical automotive service repairs such as oil changes, tire and wheel-related services as well as driving customers, picking up parts, and maintaining the cleanliness of the shop as needed. Our ASE certified technicians will be happy to help you on a wide range of services including alignments, brake repair, oil changes, batteries, shocks and struts, belts and hoses, and air conditioning.
Sun Auto Tire & ServiceGeneral Service Technician- Summerfield Sun Auto Tire & ServiceGeneral Service Technician- SummerfieldSummerfield, North Carolina$15ā$22 / hourThe General Service Technician is responsible for conducting non-technical automotive service repairs such as oil changes, tire and wheel-related services as well as driving customers, picking up parts, and maintaining the cleanliness of the shop as needed. Our ASE certified technicians will be happy to help you on a wide range of services including alignments, brake repair, oil changes, batteries, shocks and struts, belts and hoses, and air conditioning.
Sun Auto Tire & ServiceGeneral Service Technician- Liberty Sun Auto Tire & ServiceGeneral Service Technician- LibertyLiberty, North Carolina$15ā$22 / hourThe General Service Technician is responsible for conducting non-technical automotive service repairs such as oil changes, tire and wheel-related services as well as driving customers, picking up parts, and maintaining the cleanliness of the shop as needed. Our ASE certified technicians will be happy to help you on a wide range of services including alignments, brake repair, oil changes, batteries, shocks and struts, belts and hoses, and air conditioning.
Sun Auto Tire and ServiceGeneral Service Technician- Madison Sun Auto Tire and ServiceGeneral Service Technician- MadisonMadison, North CarolinaThe General Service Technician is responsible for conducting non-technical automotive service repairs such as oil changes, tire and wheel-related services as well as driving customers, picking up parts, and maintaining the cleanliness of the shop as needed. Our ASE certified technicians will be happy to help you on a wide range of services including alignments, brake repair, oil changes, batteries, shocks and struts, belts and hoses, and air conditioning.
Sun Auto Tire and ServiceGeneral Service Technician- Summerfield Sun Auto Tire and ServiceGeneral Service Technician- SummerfieldSummerfield, North Carolina$15ā$22 / hourThe General Service Technician is responsible for conducting non-technical automotive service repairs such as oil changes, tire and wheel-related services as well as driving customers, picking up parts, and maintaining the cleanliness of the shop as needed. Our ASE certified technicians will be happy to help you on a wide range of services including alignments, brake repair, oil changes, batteries, shocks and struts, belts and hoses, and air conditioning.
Sun Auto Tire and ServiceGeneral Service Technician- Liberty Sun Auto Tire and ServiceGeneral Service Technician- LibertyLiberty, North Carolina$15ā$22 / hourThe General Service Technician is responsible for conducting non-technical automotive service repairs such as oil changes, tire and wheel-related services as well as driving customers, picking up parts, and maintaining the cleanliness of the shop as needed. Our ASE certified technicians will be happy to help you on a wide range of services including alignments, brake repair, oil changes, batteries, shocks and struts, belts and hoses, and air conditioning.
Midas LEGGETT AUTOGeneral Service Technician Midas LEGGETT AUTOGeneral Service TechnicianGreensboro, North CarolinaResponsibilitiesAs a Midas general service technician, youāll be exposed to and have responsibility for performing a wide range of automotive maintenance services, including:Perform routine vehicle maintenance, including fluid exchanges and oil changes. At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.
AAA Southern New EnglandPart Time General Service Technician AAA Southern New EnglandPart Time General Service TechnicianWendover, NCBy continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. Job Description: Why Choose a Career with the AAA The Auto Club Group (ACG) / AAA Car Care: At AAA Car Care, we are your preferred automotive experts providing customers with friendly, knowledgeable advice and technical expertise.
Express Oil Change & Tire EngineersGeneral Service Technician Express Oil Change & Tire EngineersGeneral Service TechnicianWinston-Salem, NCDon't let our name fool you, in addition to our fast oil change bays, our locations can be your one-stop shop with certified technicians providing a variety of mechanical services, as well as tire services. Express Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over 350 locations across 21 states, leading our industry through excellence, innovation, and growth.
Meineke Car Care Centers LLCGeneral Service Technician Meineke Car Care Centers LLCGeneral Service Techniciangreensboro, NC$17ā$23 / hourCompetitive Compensation: Career Advancement: Training and Development: ASE Bonus: Comprehensive Benefits Package: Employee Discounts: Positive Work Environment: Locally-Owned: Cutting-Edge Tools and Equipment: Work-Life Balance. Continuously update your knowledge and skills through training sessions, workshops, and Meineke's resources to stay up-to-date with automotive industry trends and advancements.
Meineke - 1269General Service Technician Meineke - 1269General Service TechnicianGreensboro, NCYou will perform basic automotive maintenance tasks, such as oil changes, tire rotations, filter replacements, and State Inspections on cars and light trucks. Experience a sense of community and connection with your customers and fellow team members.
MeinekeGeneral Service Technician MeinekeGeneral Service TechnicianGreensboro, North CarolinaYou will perform basic automotive maintenance tasks, such as oil changes, tire rotations, filter replacements, and State Inspections on cars and light trucks. In over 700 shops spanning coast-to-coast, we look for those who share our passion for high quality repair work to help get our customers back on the road.
Forsyth Technical Community CollegeGeneral Maintenance Technician Forsyth Technical Community CollegeGeneral Maintenance TechnicianWinston-Salem, NCWhile performing the duties of this job, the employee occasionally works near moving mechanical parts; in high, precarious places; and in outside weather conditions and is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock. Job Title General Maintenance Technician Posting Number 2748 Job Schedule Full Time Job Shift Evening OCR Code / Classification 7 - Maintenance Services & Police Min Salary $32,772 Max Salary $40,966 Work Location Main Campus.
WalmartGeneral Facilities Maintenance Technician WalmartGeneral Facilities Maintenance TechnicianGreensboro, NCFull timeEssential Functions: Maintain and repair Walmart facilities, equipment, and assets by utilizing multiple craft skills (for example, plumbing, electrical, carpentry, material handling equipment, food equipment) and using hand tools, power tools, and other equipment to complete jobs . By making Walmart a welcoming place where all people feel like they belong, we're able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.
SpeeDee Oil Change and Auto ServiceNewAutomotive Fluid Services Technician SpeeDee Oil Change and Auto ServiceAutomotive Fluid Services TechnicianWinston Salem, NCThe Fluid Services Technician is responsible for all fluid services including oil change, transmission, differential, cooling system maintenance and additional services including wiper blades and filter replacement). SpeeDee swiftly grew into a quick lube and automotive tune-up service business, and by the mid-90s, SpeeDee had added complete brake service and grown to a full-service auto maintenanceand repair facility.
Vann York Auto GroupNewAutomotive Service Technician / Mechanic Vann York Auto GroupAutomotive Service Technician / MechanicHigh Point, NCExperience with the latest automotive technologies and working knowledge of shop equipment such as wheel and tire equipment, alignment system, diagnostic equipment, A/C equipment, etc. Generations of car owners have trusted Vann York Auto Group for all their transportation needs because of the great work of our professional, loyal staff.
Amcor PlcGeneral Technician - ASC Amcor PlcGeneral Technician - ASCReidsville, NCExhibits a willingness to assist or help in getting work completed, for example; relieving for breaks, assist on other machines when required, any and all other tasks that may be required or requested by operators, shift leads, department leads or management. Effectively demonstrates the ability to maintain work area in a safe and proper working order including but not limited to cleaning press area, mopping floors, emptying rag, blade and trashcans.
SpeeDeeAutomotive Fluid Services Technician SpeeDeeAutomotive Fluid Services TechnicianWinston Salem, North CarolinaJob SummaryThe Fluid Services Technician is responsible for all fluid services including oil change, transmission, differential, cooling system maintenance and additional services including wiper blades and filter replacement). SpeeDee swiftly grew into a quick lube and automotive tune-up service business, and by the mid-90s, SpeeDee had added complete brake service and grown to a full-service auto maintenance and repair facility.
AmcorGeneral Technician Ship/R-ASC AmcorGeneral Technician Ship/R-ASCReidsville, NC_Summary:_ Performs, process, and supports Production Operations in various areas of the Plant such as required but not limited to Press Room, Roll Stand Tasks, Hugo Beck Operation, Folder/Gluer, Die Cutter, and/or Material Handling. Exhibits a willingness to assist or help in getting work completed, for example, relieving for breaks, assist on other machines when required, all other tasks that may be required or requested by operators, shift leads, department leads or management.
Walmart IncSenior Technician, General Facilities Maintenance Walmart IncSenior Technician, General Facilities MaintenanceMebane, NC$21ā$40 / hourFood Equipment: Combi ovens, deli slicers, auto meat cutters, fryers, hot cases, ice makers, pizza ovens, rotisserie ovens, thermoglazers, donut cases, four bowl warmers, bakery ovens, bread slicers, tortilla makers. Vocational or Technical certification and 5 years' experience in one of the following trades: plumbing, electrical, material handling equipment, or related trade or 7 years' experience in one of the following trades: plumbing, electrical, material handling equipment, or related trade.
City of BurlingtonService Technician City of BurlingtonService TechnicianBurlington, NC$35,547.20ā$39,101.92 / yearEmployee is subject to hazards including a variety of physical conditions, proximity to moving mechanical parts, electrical current, working on scaffolding and high places, exposure to heat, chemicals, noise, vibration, and atmospheric conditions due to exposure to fumes, odors, dusts, hot metal exhausts, and greases and oils. Work typically involves the ability to physically perform the basic life operational functions of climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing and repetitive motions.
Amcor PlcPre-Make General Technician - ASC Amcor PlcPre-Make General Technician - ASCReidsville, NCThis employee may be responsible for hazardous waste proper documentation (including completing manifests and weekly inspections), providing hazardous waste training, proper handling and transporting of hazardous waste, and/or acting as an emergency coordinator in the event of an emergency involving hazardous waste. Remove cylinders at job finish according to company policies and procedures ensure that all bearings are properly removed and cylinder is cleaned and safely returned to correct location in rack.
Weisiger Group IncHeavy Equipment Field Service Technician (Greensboro) Weisiger Group IncHeavy Equipment Field Service Technician (Greensboro)greensboro, NCPromptly, at start of shift, review work schedule, check equipment and supplies required to perform the work scheduled, and prepare for operations. The Technician is responsible for troubleshooting, diagnosis and repair of customer equipment in a shop or field environment while maintaining an acceptable level of productivity and customer satisfaction.
Weisiger Group IncHeavy Equipment Field Service Technician (GBO) Weisiger Group IncHeavy Equipment Field Service Technician (GBO)Greensboro, NCEducation and/or Experience: ⢠Must have earned a High School Diploma, or a GED ⢠Successful completion of the level three service technician development program ⢠6+ years in heavy equipment, engine, or electric power generation system mechanic repair ⢠Have Knowledge of: Engine and equipment lines sold by the company ⢠Comprehensive knowledge of the application, operation, and function of Caterpillar equipment and engines ⢠Use and application of all Caterpillar diagnostic tools ⢠Electrical and electronic system applications ⢠Problem solving techniques and repair options for Caterpillar machines, engines, and components. Physical Demands: ⢠While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
Camping World Holdings IncService Technician Camping World Holdings IncService Techniciancolfax, NC$22ā$38 / hourThe pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. What You'll Need to Have for the Role: Certification from college or technical school in trade field (HVAC, Electrical, Plumbing, Maintenance, etc.) is certainly helpful but, we also consider applicable work experience.
Nucor CorporationField Service Technician - Lexington, NC Nucor CorporationField Service Technician - Lexington, NCLexington, North Carolina$2,625ā$5,000As the sole UIG teammate responsible for this location, the successful candidate is required to be proficient in air separation plant technology and have knowledge/aptitude in mechanical systems, electrical systems, instrumentation, and process operation controls. Perform calibrations on a variety of process equipment including centrifugal, screw, and reciprocating compressors, gas analyzers, instruments/transmitters, electrical/PLC equipment, and pneumatic control valves.
Honda Motor Co LtdAircraft Technician, Service Center Honda Motor Co LtdAircraft Technician, Service CenterGreensboro, NCPull, push, carry, lift or move materials/people/items/equipment weighing 50 lbs or more during the work shift, with the use of Company provided "reach assistance technology" or "movement assist technology" (fork-lifts, pallet jacks, pulleys, dolly's, robotics reach equipment; people movers etc.), as required by job duties. The Aircraft Technician, GSO Service Center works within an established FAR 145 Repair Station and is responsible for assigned maintenance tasks and associated inspections, functional/operational checks, and troubleshooting affected aircraft systems.
O'Neal Manufacturing ServicesMaintenance Technician Il - O''''Neal Manufacturing Services O'Neal Manufacturing ServicesMaintenance Technician Il - O''''Neal Manufacturing ServicesGreensboro, NC$22ā$30 / hourAbility to troubleshoot and assist with repairs and diagnostics of advanced processing equipment, CNC, material handling system, press brakes, lifting devices, and sawing equipment. Utilize or fabricate all types of mechanical parts (fitting, valves, etc.) needed from cold rolled steel, stainless steel, steel plate, structural steel members, and other metals.
Sysmex America IncTechnician, Field Service Regional (Greensboro/Burlington, NC) Sysmex America IncTechnician, Field Service Regional (Greensboro/Burlington, NC)Greensboro, NC$20.60ā$32.37 / hourThis job requires satisfaction of the credentialing requirements of Sysmex's customers, including hospitals and other healthcare facilities, which generally includes proof of current vaccinations for measles, mumps, rubella, varicella (chicken pox), and COVID-19. Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory. to build a promising future.
First Key HomesLead Service Technician First Key HomesLead Service TechnicianWinston-Salem, North CarolinaUnder the Direction of the Service Manager, The Service Technician Lead plans, leads, coordinates, assigns, inspects, and completes the installation, repair, and maintenance of FKH assets in their assigned MSA. Communicate with the Service Coordination Team and Service Manager regarding the status of open work orders and notify if SLA agreements/time frames noted in the company policies and procedures will not be met.
First Key HomesService Technician II First Key HomesService Technician IIWinston-Salem, North CarolinaOperating both independently and as part of a team, the Service Technician II executes a broad range of tasks across multiple tradesāincluding plumbing, electrical, HVAC, and general home maintenance. Extensive field work within the assigned market, with 90% of time spent at homes performing maintenance and repairs and commuting between properties using a company-provided vehicle.
IES Residential, Inc.Electric Service Technician IES Residential, Inc.Electric Service TechnicianKernersville, North CarolinaLicense Required: Yes Job Locations: US-NC-Kernersville Company Overview: IES Residential, Inc. is one of the nation's largest and most respected electrical, plumbing, HVAC, solar, and cable solutions providers for single-family homes and multi-family complexes since 1973. IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets.
Davidson-Davie Community CollegePhysical Plant Services Technician - Electrician Davidson-Davie Community CollegePhysical Plant Services Technician - ElectricianThomasville, NC$38,892ā$55,109 / yearThe Physical Plant Services Technician - Electrician is responsible for the electrical installation and electrical maintenance needs of the college as well as assisting with the general maintenance of buildings, grounds, and equipment. Must also be able to lift weights up to 65 pounds regularly (job requires physical ability to carry 55 pounds), and be able to climb steps, ladders and work from elevations; endurance to lift, pull, transport and handle equipment and materials.
Continental AGBestDrive Service Technician Continental AGBestDrive Service TechnicianMebane, NCBestDrive Commercial Tire Centers specializes in providing fleet customers with innovative tire solutions including award-winning Continental and General Tire brand products, innovative commercial solution products such as ContiPressureCheck, and a wide array of multi-brand truck tires to address all market segments. BestDrive, a wholly owned subsidiary of Continental, is quickly becoming the top choice among commercial trucking fleets for our high-quality products and exceptional service.
Bulldog GroupNewCommercial Roofing Service Technician/Helper Bulldog GroupCommercial Roofing Service Technician/HelperKernersville, North CarolinaUnder the general direction of Service Foremen, Service Technicians/Helpers assist in the repair of deficiencies in all types of low-slope and steep-slope commercial roof systems. In addition, Service Technicians must work outside during inclement weather including but not limited to rain, snow, and sleet.
Ginkgo ResidentialService Technician Ginkgo ResidentialService TechnicianGreensboro, North CarolinaVision & Hearing: Sufficient visual acuity to read technical documents and identify issues in low-light conditions; ability to hear and interpret equipment sounds for diagnostic purposes. Lifting & Carrying: Ability to regularly lift and carry up to 50 pounds; team assistance or mechanical support may be required for heavier items (50ā100+ pounds).
Davidson-Davie Community CollegePhysical Plant Services - Maintenance Technician Davidson-Davie Community CollegePhysical Plant Services - Maintenance TechnicianThomasville, NCMust also be able to lift weights up to 65 pounds regularly (job requires physical ability to carry 55 pounds), and be able to climb steps, ladders and work from elevations; endurance to lift, pull, transport and handle equipment and materials. Responsibilities and general duties include, but are not limited to the following: Performs necessary carpentry, electrical, masonry, painting, wall installation, plumbing, and other maintenance repairs for all College facilities.
IES Holdings IncElectric Service Technician IES Holdings IncElectric Service TechnicianGreensboro, NCIES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.
Aircond CorporationHVAC Service Technician II-III Aircond CorporationHVAC Service Technician II-IIIWinston Salem, North CarolinaIt is the policy of EMCOR Services Aircond to conduct all business activities in a responsible manner, free from recognized hazards; and to respect the environment, health and safety of our employees, customers, suppliers, partners, and community neighbors. Basic understanding of < 20-ton Unitary Equipment, CHW AHU's, Ex Fans, Gas Heat, Electric Heat, Heat PumpsBasic Troubleshooting and repairs.
O'Neal Industries IncMaintenance Technician Il - O''''Neal Manufacturing Services O'Neal Industries IncMaintenance Technician Il - O''''Neal Manufacturing ServicesGreensboro, NC$22ā$30 / hourAbility to troubleshoot and assist with repairs and diagnostics of advanced processing equipment, CNC, material handling system, press brakes, lifting devices, and sawing equipment. Utilize or fabricate all types of mechanical parts (fitting, valves, etc.) needed from cold rolled steel, stainless steel, steel plate, structural steel members, and other metals.
Advocate Aurora Health IncPharmacy Technician Specialist I, Discharge Pharmacy Services, North Tower Pharmacy, Days, 7 on/7 off Advocate Aurora Health IncPharmacy Technician Specialist I, Discharge Pharmacy Services, North Tower Pharmacy, Days, 7 on/7 offWinston Salem, NC$24.10ā$36.15 / hourHeadquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care.
Johnson Controls International PlcSprinkler Service Technician Johnson Controls International PlcSprinkler Service TechnicianGreensboro, NC$25ā$34 / hourA Johnson Controls Security Technician is a troubleshooter and service expert possessing knowledge and experience with intrusion, IP CCTV, access control and fire alarm systems from multiple manufacturers. Assists fellow service technicians with system repairs and completes minor repairs including battery replacement.
Bulldog Group, Inc.Commercial Roofing Service Technician/Helper Bulldog Group, Inc.Commercial Roofing Service Technician/HelperKernersville, NCFull timeUnder the general direction of Service Foremen, Service Technicians/Helpers assist in the repair of deficiencies in all types of low-slope and steep-slope commercial roof systems. In addition, Service Technicians must work outside during inclement weather including but not limited to rain, snow, and sleet.
Landmark Builders, Inc.Service & Facilities Maintenance Technician Landmark Builders, Inc.Service & Facilities Maintenance TechnicianWinston-Salem, NCFull timeFounded in 1975, Landmark Builders is a full-service commercial construction company headquartered in Winston-Salem, NC, with offices in Charlotte, NC and Columbia, SC. This person will gain experience, technical expertise, communication skills, and confidence, while serving as a valued contributor to the Service Department team.
Industrial AirService Technician Industrial AirService TechnicianGreensboro, NC$23ā$30 / hourPart timeJobsite work is likely to entail varying exposure to weather, potentially harmful materials or chemicals, fumes, odors, noise, dangerous machinery, and/or other conditions typically associated with a live construction site. S/he quickly and efficiently diagnoses problems, communicates the scope of effort out to customers, and identifies the most cost-effective and timely solution to resolve the issue.