Overnight Member Services Representative Weekends Planet FitnessOvernight Member Services Representative WeekendsLexington, South Carolina$11–$12 / hourAbout the Overnight Front Desk Associate Role: As an Overnight Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience! Job Summary: The Overnight Front Desk Associate will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.
On site South Carolina Cloud Architect Oracle - Managed IT Services 5448 SMXOn site South Carolina Cloud Architect Oracle - Managed IT Services 5448Columbia, SCRemote$105,200–$175,300 / yearServe as a subject matter expert on cloud technologies, including Oracle IaaS/PaaS services, infrastructure automation, and cloud-native application design for multiple client accounts. The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications.
NewRestaurant General Manager Thrive Restaurant GroupRestaurant General ManagerColumbia, South CarolinaApplebee’s Neighborhood Grill + Bar/Thrive Restaurant Group is looking for our next General Manager to join our team and help love people with food in the neighborhoods we serve. We hope to inspire you to love hospitality, so that you develop into a people-centered leader equipped with the business knowledge and self-confidence to make a difference in every aspect of your life.
Senior Product Manager TMON and Storage Rocket SoftwareSenior Product Manager TMON and StorageColumbia, SCRemote$112,500–$151,875 / yearOwn the product roadmap end-to-end: translate business cases into prioritized decisions, manage engineering trade-offs transparently, and communicate direction clearly to all stakeholders. . The Senior Product Manager will manage the mainframe software product throughout its lifecycle, gather and prioritize requirements, clarify the product vision, and work closely with Engineering and Sales to deliver winning products.
Dealership Sales Manager Camping WorldDealership Sales ManagerColumbia, SC$95,000–$160,000 / yearThe pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. Camping World is looking for an experienced Sales Manager with the drive to go above and beyond expectations to deliver a high quality, top-notch customer driven experience.
Automotive Technician 6406 TuneAutomotive TechnicianColumbia, South CarolinaAt Precision Tune Auto Care we have been locally owned and operated since 1979, we are committed to providing reliable services with a focus on exceptional customer care. We believe that our customers deserve not only expert work but also a welcoming, trustworthy, and professional experience from start to finish.
Transportation Project Manager - South Carolina Freese and Nichols, Inc.Transportation Project Manager - South CarolinaColumbia, SCBesides our comprehensive benefits package (see more at Benefits That Work for You), we offer paid overtime for salaried employees, an annual bonus, and access to company cabins in Red River, New Mexico and Banner Elk, North Carolina. For more than 130 years, we have been planning and designing the infrastructure our communities need: developing water supplies, designing roadways and bridges, preparing for natural disasters, and much more.
Director of Client Services (Full Time) Z5 InventoryDirector of Client Services (Full Time)SC$90,000–$100,000 / yearAs our Director of Client Services, you will be the operational and strategic anchor for our project delivery function - leading a team of high-performing Project Managers, championing client relationships at the executive level, and collaborating with our Data and Consulting teams to deliver outstanding outcomes across both client models. Serve as the senior client-facing leader for strategic accounts, building trusted relationships with CFOs, Directors of Supply Chain, VP-level operational leaders, and other key stakeholders at hospitals and outpatient surgery centers.
Detail and Recon Specialist - Irmo South Carolina United States Steve Padgettâ€s Honda of Lake MurrayDetail and Recon Specialist - Irmo South Carolina United StatesIrmo, SCYour tasks will include washing vehicles using high-pressure equipment, waxing with power tools, and ensuring all vehicle inventory on the dealership property is clean and presentable. Inspect vehicles to determine if additional safety or service work is needed and communicate findings to the sales manager or service advisor.
Cook (Prepared Foods) Earth Fare IncCook (Prepared Foods)Columbia, SCDelivers exceptional customer service and prepares food in all areas, including deli, juice bar, pizza/sandwich, and hot bar. At Earth Fare Our Team Members ensure that our customers visit to our store is fulfilling, having had all their questions answered and their shopping needs met.
Clinical Manager RN National HealthCare CorpClinical Manager RNWest Columbia, SCCoordinating referrals and on-going care with patients, their caregivers, hospitals and physicians, and our clinicians; Helping NHC HomeCare meet our patients needs. If you are interested in working for a leader in senior care and share NHCs values of honesty and integrity, please apply today and find out more about us at nhccare.com/care-options/home-care/.
DSM Evaluation Manager - EM&V Resource InnovationsDSM Evaluation Manager - EM&VColumbia, SCRemoteLeveraging our expertise in energy efficiency, we continuously broaden our range of clean energy solutions to assist utilities in navigating increasingly complex and interconnected challenges such as load flexibility, electrification, and carbon reduction. In this role, you will provide technical support and project management services within the Advisory Services Group business unit, focusing on energy efficiency program planning, implementation, and evaluation.
NewAssistant Branch Manager - Sales Manager Trainee Republic Finance, LLCAssistant Branch Manager - Sales Manager TraineeColumbia, South CarolinaFull timeYour management abilities shine as you assist the Branch Manager with recruiting and training as well as developing and implementing plans to meet sales goals while promoting our core values, and ensuring an outstanding customer experience. You actively seek opportunities to originate new loan business by contacting current and potential customers and listening to understand their needs so you can recommend the best consumer loan and voluntary product solutions for them.
Geotechnical Senior Project Manager Engineering Consulting Services LtdGeotechnical Senior Project ManagerLexington, SCECS is currently ranked #60 in Engineering News-Record's Top 500 Design Firms (April 2026), #148 in Engineering News-Record's Top 200 Environmental Firms (October 2025) and #50 in Zweig Group's Hot Firm List (May 2025). ECS Limited is seeking an experienced Geotechnical Senior Project Manager to manage key client projects in our Columbia office.
DSM Evaluation Manager - Em&V Resource InnovationsDSM Evaluation Manager - Em&VColumbia, SC$90,000–$140,000 / yearLeveraging our expertise in energy efficiency, we continuously broaden our range of clean energy solutions to assist utilities in navigating increasingly complex and interconnected challenges such as load flexibility, electrification, and carbon reduction. In this role, you will provide technical support and project management services within the Advisory Services Group business unit, focusing on energy efficiency program planning, implementation, and evaluation.
Assistant Project Manager (Heavy Civil/Bridge) MasTec IncAssistant Project Manager (Heavy Civil/Bridge)COLUMBIA, SCAt MasTec Civil, LLC, the Assistant Project Manager reports to and is responsible for assisting the Project Executive with the daily management, supervision, coordination, and successful completion of the project(s) to meet schedule and cost objectives with respect to contracting, scheduling, construction coordination and contract administration functions. MasTec's Clean Energy and Infrastructure Group (CE&I) is a $4 billion annual revenue business unit that provides construction services for industrial facilities; building products manufacturers, power generation facilities, manufacturing plants; solar, wind, and thermal energy plants; buildings, and infrastructure.
NewFood Services Leader Pilot Flying JFood Services LeaderWinnsboro, SC$14.16–$20.58 / hourPilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces.
Key Account Manager Sr. / Columbia SC UCB SAKey Account Manager Sr. / Columbia SCColumbia, SC$150,000–$210,000 / yearEffectively collaborate with cross-functional partners (medical, reimbursement support, managed market team, and specialty pharmacy, and others) to communicate customer needs help build and deliver appropriate solutions to meet those needs. (KAM) in Rare Diseases who is patient-focused, exceeds sales objectives, and has worked in a complex selling environment to join us in our Rare Syndromes Epilepsy US team, based in Columbia, SC.
Key Account Manager / Columbia SC UCB SAKey Account Manager / Columbia SCColumbia, SC$144,000–$189,000 / yearWe are looking for a Key Account Manager (KAM) in Rare Diseases who is patient-focused, exceeds sales objectives, and has worked in a complex selling environment to join us in our Rare Syndromes Epilepsy US team, based in Columbia, SC. Effectively collaborate with cross-functional partners (medical, reimbursement support, managed market team, and specialty pharmacy, and others) to communicate customer needs help build and deliver appropriate solutions to meet those needs.
Account Manager Zoetis USAccount ManagerColumbia, South CarolinaWork with all Zoetis Petcare colleagues in a professional manner to include consistently meeting expectations around integrity/compliance, work-ethic, role/responsibility, conduct/attire, effective communication/informing, all administrative responsibilities, and overall teamwork. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock.
Reconstruction Project Manager SERVPRO of Richland CountyReconstruction Project ManagerColumbia, SCFull timeSERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever. All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise.
NewAdult Protective Services Case Manager / 61014337 State of South CarolinaAdult Protective Services Case Manager / 61014337Richland County, SC$43,753–$53,100 / yearAssesses, in coordination with medical and legal professionals, clients' capacity to access long-term supports, including financial resources, guardianship/conservator-ship, emergency services, and court involvement. I understand that by completion and submission of this application, that if I possess educational credentials that qualify me for the available position(s) and in the event I am offered a position with the SC Department of Social Services, I will be required to provide a certified official transcript within two (2) weeks of employment.
Nurse Manager - Observation Unit Lexington Medical CenterNurse Manager - Observation UnitWest Columbia, SCAbility to acquire and administer human, financial, material and information resources in a manner that instills staff and customer trust and accomplishes the organization's mission: Proficient in human resource management, developing employees by offering challenging growth opportunities and managing performance by overseeing work, providing feedback and holding employees accountable for unsatisfactory behavior. Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals and Lexington Medical Center, a 607-bed teaching hospital in West Columbia, South Carolina.
Digital Ecommerce Manager PEMCO Mutual Insurance CompanyDigital Ecommerce ManagerSC$127,971–$156,409 / yearPEMCO provides the following paid leave programs for benefits-eligible employees in their first year of PEMCO employment: Vacation accrues at a rate of 10 days for new hires and increases based on a schedule to a maximum annual accrual of 25 days based on tenure. Benefits: Regular part-time PEMCO employees working at least 24 hours per week and regular full-time PEMCO employees are eligible to elect coverage under medical, dental, and vision plans for themselves and their eligible family members with generous employer premium cost shares.
Manager, Accounting Services SercoManager, Accounting ServicesColumbia, SCLead and manage the Accounts Payable team, fostering a culture of excellence, collaboration, and continuous improvement while overseeing day-to-day operations to ensure efficient workflows, accuracy and timeliness in invoice posting and payment processing, correct reporting, and compliant data management. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations.
Business Development Manager (Oncology) Southeast Region Merit Medical Systems IncBusiness Development Manager (Oncology) Southeast RegionSouth Carolina, SCThis role is designed as a regional overlay resource that partners closely with Regional Vice Presidents, Account Executives, Clinical Application Specialists, Technology Implementation Managers, Marketing, Strategic Accounts, and cross-functional partners to identify, qualify, advance, and close complex capital opportunities. Instead, this role strengthens the regional commercial team by bringing specialized expertise in capital selling, hospital approval pathways, executive stakeholder engagement, business case development, IDN and health system navigation, evaluation planning, and implementation readiness.
Command Center Solutions and Services - Southeast Program Manager Motorola Solutions IncCommand Center Solutions and Services - Southeast Program ManagerSouth Carolina, SCRemote$120,000–$140,000 / yearThe projects contained in the Command Center portfolio include large Statewide, Regional, and major Municipal Public Safety Applications (CAD, Mobile, Records Management, Crime Analysis, and Jail), Emergency Call Handling/Next Gen 911 solutions, Asset Management Solutions, and other applications used in the Command Center. Master Project Plan: Develop and implement a comprehensive Master Project Plan using automated project management tools, defining the project charter, scope, and integrated change control processes.
Area Manager Customer Service GraybarArea Manager Customer ServiceColumbia, South CarolinaStaff all branch service and administrative positions, and monitor performance against goals; ensure branch employees are trained in Company procedures, systems, and applications; oversee daily warehouse cycle counts and all quarterly and annual inventory closing work. As an Area Manager - Customer Service, you will assist the Branch Manager in managing all resources within the branch and overseeing the execution of Company policies and procedures in two or more locations; directs all administrative, customer service, and logistics activities to help the Company achieve its financial and service goals.
NewPeople Operations Manager Plumbing Solutions LLCPeople Operations ManagerLexington, SCWe are seeking a high‑accountability, builder‑minded People Operations Manager with experience in construction or skilled trades, ideally with a strong understanding of new construction environments. This role is responsible for building and strengthening people systems, improving hiring quality, supporting field and office leadership, and ensuring consistent execution of HR processes across a multi‑location operation.
DC Area Supervisor Home DepotDC Area SupervisorWest Columbia, South CarolinaPreferred Qualifications: Bachelor's degree; Computer skills in software including Microsoft Office; Experience with Warehouse Management Systems; 3+ years supervisory experience in a related field; Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Position Purpose: The DC Area Supervisor leads an hourly team and influences the entire distribution team to do the fast-paced work required to run the distribution center as efficiently, safely and productively as possible.
HVAC Service Technician Lane Valente IndustriesHVAC Service TechnicianColumbia, SCKeeps current on all products concerning installation, operation, maintenance, service and repair• Read and interpret product specifications• Provides technical support to customers• Flexibility to work overtime/weekends as necessary• Regular travel requirements with some overnight travel, as needed BENEFITS OFFERED: Medical Insurance. Inspects vehicles by checking vehicle condition and cleanliness• Maintains vehicles by keeping records of service, scheduling, and complete repairs and maintenance service• Maintains equipment by inspecting for signs of wear.
Manager in Training The Mason Automotive GroupManager in TrainingLugoff, South Carolina$50,000–$75,000 / yearAs you prove yourself in sales as a high performing employee who shows the capacity to do more, you will have the opportunity to transition into a finance role and eventually move up to a reserve finance manager position. The Manager in Training position at The Mason Automotive Group is a unique opportunity for individuals looking to excel in both sales and finance.
Experience Manager Ulta Beauty IncExperience ManagerColumbia, SCAddress underperforming metrics related to the store's services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label.
Audit Manager - M&D Elliot DavisAudit Manager - M&DColumbia, SCResumes submitted or candidates referred to any employee of Elliott Davis by any external recruiter or recruitment agency by any means (including but not limited to via Internet, e-mail, fax, U.S. mail, and/or verbal communications) without a properly executed written contract for a specified position by an authorized member of the Talent Acquisition team become the property of Elliott Davis. Audit and assurance services are provided by Elliott Davis, LLC (doing business in NC and D.C. as Elliott Davis, PLLC), a licensed CPA firm.
IT - ADMIN - SAP Developer/Global Support Manager Abacus Service CorporationIT - ADMIN - SAP Developer/Global Support ManagerColumbia, SCPosition Type Staff Augmentation Hours/Week 40 Billing Type Hourly Shift Day Projected Start Date Start Time 8:00 AM Projected End Date/Duration 06/23/2026 End Time 5:00 PM Bid Limit Per Vendor 2 Number of Positions 1 Desired Career Level Experienced Non-manager Minimum Education Level None Selected Weekend None Position Location. Address 301 Gervais Street City Columbia State South Carolina Zip 29201 Country UNITED STATES Requirements.
Engineering Manager-Technical Product Owner PricewaterhouseCoopers LLPEngineering Manager-Technical Product OwnerColumbia, SCAt least a Bachelors degree or, in lieu of a degree, demonstrating in addition to the minimum years of experience required for the role, three years of specialized training and/or progressively responsible work experience in Engineering Product Management for each missing year of college is required. In this capacity, you will help lead and coordinate end-to-end execution of technology initiatives-driving disciplined project planning, proactive stakeholder communication, and consistent service delivery across cross-functional engineering teams.
NewPs&D Business Unit Manager Sylvamo CorporationPs&D Business Unit ManagerEastover, SCThe PS&D Business Unit Manager provides strategic and operational leadership for the mill's Product Scheduling and Delivery (PS&D) Department, ensuring the safe, reliable, environmentally responsible, and cost-effective operation of critical department assets. As a member of the Eastover Mill Lead Team, the PS&D Business Unit Manager plays a key role in developing and executing mill-wide business strategies while maintaining strong financial stewardship through budgeting, forecasting, and cost management activities.
Commercial Lines Account Manager Turbeville Ins Agency-ColaCommercial Lines Account ManagerColumbia, South CarolinaThis list is intended to be representative of the tasks preformed within the position description but is not limited to: · Service commercial lines accounts as assigned, aiding in rating and quoting as needed · Binding New & Renewal Coverage – Processing Commercial Lines applications and collection of premiums per established agency procedures before binding any coverage · Maintain client files in agency management system · Maintain required licenses · Respond to requests in a timely manner · Issue cancellation notices as required · Service commercial lines accounts to prevent gap and/or lapse in coverage, thus reducing E&O exposures · On occasion, meet with clients to discuss and handle their insurance needs · Prepare general correspondence as required for executive officers · Keep producers fully informed of important activities on their accounts including being sensitive to potential problems and informing management · Other duties as assigned Required Experience : · SC P&C Insurance License preferred · SC Broker License Preferred · Two Years’ experience in Commercial Lines via an insurance agency environment preferred Required Education: · High School Diploma or Equivalent Required Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. · While performing the duties of this job, the employee is required to: walk; sit for long periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs, step stools, balance; stoop, kneel, crouch; talk and hear; able to push and pull doors.
Assistant Manager Five Guys Burgers and FriesAssistant ManagerLexington, South CarolinaJoin Five Guys Burgers and Fries today and be part of a loving, enthusiastic team where your hard work is rewarded with delicious perks and valuable skills! Five Guys Burgers and Fries is one of America's most successful hamburger concepts, known for its delicious burgers and exceptional employees.
Domino''s Assistant Manager (5603) Domino's Pizza IncDomino''s Assistant Manager (5603)South Carolina, SCThis role includes, but is not limited to, the following activities: Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Willingness to take inventory, stock ingredients from delivery area to storage, work area, walk-in or reach-in cooler, and complete associated paperwork.
New Homebuilder Production Manager Adams HomesNew Homebuilder Production ManagerColumbia, SCAssist in inspection and monitoring of potential on-site issues related to protected species, wetlands, flood-plain, public and private easements, garage location, power hookups, culvert and drainage, fill and form board, and slab elevation. We're seeking a Production Manager to join our Leadership Team in Columbia, South Carolina to oversee the construction of new homes and ensure high-quality service to our clients.
Account Manager - State Farm Agent Team Member (Base Salary + Commission) Tim PeifferAccount Manager - State Farm Agent Team Member (Base Salary + Commission)Columbia, South CarolinaSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Account Manager - State Farm Agent Team Member (Base Salary + Commission). Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Office Manager Integrity In-home CareOffice ManagerColumbia, South Carolina$14–$15 / hourWe bring high quality care right to your loved one's front door so that they can stay at home, in an environment that is comfortable and familiar to them. The ideal candidate is organized, willing to learn, and has experience in home care and/or office administration.
Project Manager Westinghouse Electric Co LLCProject ManagerHopkins, SC$85,200–$106,500 / yearAbout the Role: As a Project Manager, you will be responsible for all project management processes on low to moderate complexity projects, a portfolio of lower complexity projects, or portions of a high complexity project. Key Responsibilities: Complete all aspects of planning process including authoring project plans and developing scope, schedule, cost baselines, resource and financial forecasts, and risk registers.
Custodial Manager Swing Shift University of South CarolinaCustodial Manager Swing ShiftColumbia, SC$44,296–$64,229 / yearLogo Posting Number STA00534PO26 Job Family Building and Grounds Maintenance Job Function Custodial Services USC Market Title Custodial Supervisor Link to USC Market Title https://uscjobs.sc.edu/titles/132118 Job Level M0 - Managerial Business Title (Internal Title) Custodial Manager Swing Shift Campus Columbia Work County Richland College/Division Division of Student Affairs and Academic Support Department SAAS Housing - Custodial Operations State Pay Range G07 USC Market Range MRD - $44,296 $54,263 $64,229 Anticipated Hiring Range $44,296 - $64,229 Location of Vacancy Columbia, SC Part/Full Time Full Time Hours per Week 40 Work Schedule. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning.
Product Manager - Controls Spirax SarcoProduct Manager - ControlsColumbia, South CarolinaThe Company provides a broad range of fluid control products, engineered packages, systems expertise and site services for its diverse range of over 100,000 industrial and institutional customers. Steam Thermal Solutions helps customers control and manage steam within their mission of critical industrial applications, helping to put food safely on the world's tables and keep our hospitals running.
Account Manager Zoetis IncAccount ManagerSCWork with all Zoetis Petcare colleagues in a professional manner to include consistently meeting expectations around integrity/compliance, work-ethic, role/responsibility, conduct/attire, effective communication/informing, all administrative responsibilities, and overall teamwork. Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property.
Sr Mgr, Tax Contrvrsy & Proced BDO International LtdSr Mgr, Tax Contrvrsy & ProcedColumbia, SC$150,000–$250,000 / yearJob Summary: The Senior Manager of Tax Controversy and Procedure (TCP) provides technical support to firm client service professionals and clients on matters involving US federal taxation, particularly in the areas of IRS practice and procedure and tax controversy. The Senior Manager of Tax Controversy and Procedure applies knowledge and experience in procedural matters to assist clients with resolution of IRS account issues, mitigation of IRS penalty assessment and interest accrual, and other IRS procedural matters.
Sr Mgr, Tax Contrvrsy & Proced BDO USA PCSr Mgr, Tax Contrvrsy & ProcedColumbia, SC$150,000–$250,000 / yearJob Summary: The Senior Manager of Tax Controversy and Procedure (TCP) provides technical support to firm client service professionals and clients on matters involving US federal taxation, particularly in the areas of IRS practice and procedure and tax controversy. The Senior Manager of Tax Controversy and Procedure applies knowledge and experience in procedural matters to assist clients with resolution of IRS account issues, mitigation of IRS penalty assessment and interest accrual, and other IRS procedural matters.
Nurse Manager (RN) II, General Surgery Operating Room, Level 1 Trauma Center, FT Prisma HealthNurse Manager (RN) II, General Surgery Operating Room, Level 1 Trauma Center, FTColumbia, South CarolinaIn lieu of the BSN requirement above, a nursing diploma or an Associate degree in Nursing may be considered if the applicant signs a Memorandum of Understanding agreeing to enroll in an accredited BSN or MSN program within one year and obtain a BSN or MSN degree within four (4) years. In collaboration with the Unit Medical Director, develops quality indicators specific to the units' patient population; monitors quality of care using established benchmarks; and involves unit staff in planning and implementing performance improvement as appropriate.