NewPayroll Analyst JobotPayroll AnalystRoswell, GA$35–$40 / hourInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. This is a high-impact role for someone who enjoys owning the payroll function, ensuring compliance, and partnering cross-functionally to deliver accurate, timely payroll.
Strategy Analyst Vaco LLCStrategy AnalystNorcross, GA$110,000–$120,000 / yearDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
NewJDE Techno Functional Tri-S Recruiters, IncJDE Techno FunctionalSavannah, GAAct as a liaison between the functional distribution areas and IT by communicating verbally with end users in gathering user requirements, walking users through designed solutions and providing support to meet business needs. Experience in JD Edwards EnterpriseOne 9.2 Toolset including interactive application, report writing, BSFN, NER, Orchestrations, Embedded BI Publisher, Watch Lists, and Interface design, development and maintenance.
Senior Financial Analyst Vaco LLCSenior Financial AnalystAtlanta, GA$85,000–$100,000 / yearDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
NewBusiness Process Analyst # 26-17557 US Tech Solutions, Inc.Business Process Analyst # 26-17557Atlanta, GAAdditionally, you will evaluate process effectiveness, drive continuous improvement initiatives, and help ensure business processes are structured to support automation and intelligent technology solutions. You will partner with cross-functional stakeholders to identify improvement opportunities, translate process insights into actionable requirements, and support the design and implementation of scalable workflows.
NewBUSINESS SYSTEMS ANALYST Positive Group, LLCBUSINESS SYSTEMS ANALYSTAlpharetta, GAFull timeRequire: Bachelor’s degree in Computer Science, Information Systems, Business Administration or a closely related field with two years of experience in the job offered or as a Software Engineer/Developer, Programmer/Analyst, Programmer or Consultant. Send resume to: Positive Group, LLC, 4080 McGinnis Ferry Road, Suite 1201, Alpharetta, GA 30005 or by email to legal@positivegroupbiz.com.
IT Functional Analyst - Finance Yancey Bros. Co.IT Functional Analyst - FinanceSmyrna, GeorgiaThis role is pivotal in bridging the gap between business needs and technology solutions, ensuring business and finance processes are optimized and aligned with best practices, and support the company’s Microsoft Dynamics 365 implementation journey. What You Will Be Doing: As a member of IT, you will work closely with the teams of business liaisons, business analysts, and other IT staff as needed for requirements gathering, understanding business priorities, and executing given tasks.
Senior E-Invoicing Functional Analyst Darwin RecruitmentSenior E-Invoicing Functional AnalystRome, GeorgiaRemotep class="isSelectedEnd">This role will focus on translating complex legal and regulatory requirements into clear, structured functional specifications that can be implemented within a SaaS platform. Working closely with compliance, product, technical, and implementation teams, you will play a key role in defining how country-specific e-invoicing processes are delivered within the solution.
HRIS FUNCTIONAL ANALYST-(REMOTE) Compass Group North AmericaHRIS FUNCTIONAL ANALYST-(REMOTE)GARemote$70,000–$80,000 / yearWorking under guidance, the analyst gathers requirements, supports system enhancements, participates in release management activities, troubleshoots issues, and delivers reporting and insights that improve absence management operations. Support and maintain legacy LOA systems and vendors, ensuring data accessibility, case management continuity, and alignment with future state data strategies.
SAP SR FUNCTIONAL ANALYST MDM Mohawk Industries IncSAP SR FUNCTIONAL ANALYST MDMGA6 years of experience providing solutions for end-to-end Master Data Governance (MDG), Conversion & Integration including Master Data Management, Data governance, Data profiling, Extract, cleanse, map & transform, and load the data into target systems using various SAP tools (SAP ECC, SAP MDG/UI, SAP BRF+, SAP BODS, SAP ABAP, SAP PI/XI, ALE/IDOC). Present reports on project performance, changes, enhancements, scope variations, and other related matters and/or participate in key management activities and committees advising IS senior management and business unit project sponsors accordingly.
IS Functional Analyst ABBIS Functional AnalystAtlanta, GeorgiaMust have 7 years of experience in each of the following: Performing structured and object-oriented programming, including BADIs and User Exits; Working through three full lifecycle implementations of SAP SD and SAP Vistex; Configuring SAP SD and SAP Vistex; Configuring order management, pricing, availability checking, partner determination, output determination, copy control, and contracts. In lieu of a bachelor’s or foreign equivalent degree in the aforementioned fields and 7 years of experience as stated, employer will accept a master’s or foreign equivalent degree in the aforementioned fields and 5 years of experience as stated.
HRIS Techno Functional Analyst Motrex LLCHRIS Techno Functional AnalystAlpharetta, GAThis person should be able to translate business objectives and user needs into clearly written technical requirements and implement these requirements into existing systems or assist in choosing additional point solutions that help solve these business problems. The HRIS Data Analyst leads the required maintenance, support, and training of the HR Systems within the company: Creates and conducts data quality audits and new starts interface to ensure accurate information.
HRIS Techno-Functional Analyst Motrex LLCHRIS Techno-Functional AnalystAlpharetta, GeorgiaFull timeThis person should be able to translate business objectives and user needs into clearly written technical requirements and implement these requirements into existing systems or assist in choosing additional point solutions that help solve these business problems. . Responsibilities: The HRIS Data Analyst leads the required maintenance, support, and training of the HR Systems within the company: Creates and conducts data quality audits and new starts interface to ensure accurate information.
SAP I2P Functional Analyst Shiftcode Analytics, IncSAP I2P Functional AnalystRoswell, GACreate test data for China Golden Tax legal XML invoices and manual documents for VIM PDF ingestion, BCC/OCR testing, and FI invoice creation for payment testing. This role requires expertise in MM-LIV and FI integration, FI-AP, payments, OpenText VIM, document archiving into ECM, SAP Basic TMS freight invoices, and VAT compliance for supplier invoices.
Senior Techno Functional Analyst Gordon Food Service IncSenior Techno Functional AnalystAtlanta, GAOwnership & Leadership: Successfully engage in multiple large initiatives simultaneously, absorbing break fix volume while driving long-term strategic Center of Excellence (CoE) initiatives. Process Design & Optimization: Configure and tune applications for optimal performance, approaching problems with an awareness of key metrics (forecast accuracy, inventory turns, service levels) that must be balanced.
Senior Functional Analyst Gordon Food ServiceSenior Functional AnalystAtlanta, GeorgiaTechnical Acumen: Direct, proven experience working within a modern tech stack (dbt, BigQuery, Data Lake, GCP, Certified Datasets) OR Supply Chain Expertise with a deep understanding of demand planning and replenishment activities. Ownership & Leadership: Successfully engage in multiple large initiatives simultaneously, absorbing break fix volume while driving long-term strategic Center of Excellence (CoE) initiatives.
IT Functional Analyst II - SAP Supply Chain Paradies LagardereIT Functional Analyst II - SAP Supply ChainAtlanta, GAThe SAP Supply Chain & Extended Warehouse Management (EWM) position is responsible for the implementation, support, maintenance, and continuous improvement of SAP Supply Chain and Warehouse Management solutions in support of our Dining division. This role partners closely with Retail & Dining Operations, Supply Chain, Procurement, Master Data, Logistics, and IT teams to ensure efficient planning, inventory management, warehousing, and distribution processes across the organization.
Functional Area Expert Electronic Warfare Analyst Summit Federal Services, LLCFunctional Area Expert Electronic Warfare AnalystFort Gordon, GAFull timeThe CBL Experimentation Support contract will provide support in the form of experiments, assessments, analyses and network support that will validate proposed new technical solutions to resolve known Doctrine, Organization, Training, Material, Leadership & Education, Personnel, Facilities Policy (DOTMLPF-P) capability gaps within the CO, EW, Network, and IA force modernization lines of effort. This contract will support the CBL mission to provide experimentation support to the C- CDID with dynamic network experimentation integrated with CO, DODIN-A, EW and IA through the Cyber Battle Lab’s Experimentation Branch (EB), Environments Support Branch (ESB), and the Army Persistent Experimentation eNvironment (APEN) Cyber Enterprise Service Center (CESC).
Functional Area Expert (Cyber Analyst) Summit Federal Services, LLCFunctional Area Expert (Cyber Analyst)Fort Gordon, GAFull timeThe Functional Area Expert (FAE) Cyber Analyst serves as a senior cybersecurity subject matter expert responsible for assessing cyber threats, analyzing vulnerabilities, supporting defensive cyber operations, and advising leadership on cybersecurity strategy and risk management. The CBL Experimentation Support contract will provide support in the form of experiments, assessments, analyses and network support that will validate proposed new technical solutions to resolve known Doctrine, Organization, Training, Material, Leadership & Education, Personnel, Facilities Policy (DOTMLPF-P) capability gaps within the CO, EW, Network, and IA force modernization lines of effort.
Functional Area Expert (Network Analyst) Summit Federal Services, LLCFunctional Area Expert (Network Analyst)Fort Gordon, GAFull timeThe CBL Experimentation Support contract will provide support in the form of experiments, assessments, analyses and network support that will validate proposed new technical solutions to resolve known Doctrine, Organization, Training, Material, Leadership & Education, Personnel, Facilities Policy (DOTMLPF-P) capability gaps within the CO, EW, Network, and IA force modernization lines of effort. Summit Federal Services, LLC (SFS) with headquarters in Oakland, Maryland, is a fast growing woman owned Small Business and HUBZone company with an outstanding record of performance providing more effective and efficient acquisition, business process, training, IT, administrative and security services to multiple federal agencies.
Functional Area Expert (Information Advantage Analyst) Summit Federal Services, LLCFunctional Area Expert (Information Advantage Analyst)Fort Gordon, GAFull timeThe CBL Experimentation Support contract will provide support in the form of experiments, assessments, analyses and network support that will validate proposed new technical solutions to resolve known Doctrine, Organization, Training, Material, Leadership & Education, Personnel, Facilities Policy (DOTMLPF-P) capability gaps within the CO, EW, Network, and IA force modernization lines of effort. This contract will support the CBL mission to provide experimentation support to the C- CDID with dynamic network experimentation integrated with CO, DODIN-A, EW and IA through the Cyber Battle Lab’s Experimentation Branch (EB), Environments Support Branch (ESB), and the Army Persistent Experimentation eNvironment (APEN) Cyber Enterprise Service Center (CESC).
IT Functional Analyst II - SAP Production Planning Paradies LagardereIT Functional Analyst II - SAP Production PlanningAtlanta, GAThis role focuses heavily on recipe-based production, Bill of Materials (BOM) management, ingredient substitutions, and materials management to support high-volume, perishable, and demand-driven food operations. You will work closely with Dining Operations, Business Transformation, Master Data and other IT teams to ensure the Dining production processes are efficiently supported by SAP systems.
NewGuidewire Functional Tester Capgemini SEGuidewire Functional TesterAtlanta, GA$97,371–$121,364 / yearIt delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws.
Oracle Utilities Market Transaction Framework (MTF) Functional Lead Accenture PlcOracle Utilities Market Transaction Framework (MTF) Functional LeadAtlanta, GAServe as the primary functional expert for market transaction processing across deregulated energy markets, including enrollment, switch, move-in/move-out, meter reads, and billing determinant exchanges. The Work: Lead the functional design and configuration of the Oracle CCS Market Transaction Framework, including inbound and outbound market message processing, transaction types, and business rules.
Business Analyst - Persona Based Applications Koch IncBusiness Analyst - Persona Based ApplicationsAtlanta, GABusiness Analyst - Persona Based Applications - United States - 190053 - Koch. Koch Disruptive Technologies.
NewSenior Technical Business Analyst Investment Technology SGA Inc.Senior Technical Business Analyst Investment TechnologyAtlanta, GAThe team delivers technology across the entire investment lifecycle from client onboarding and portfolio management through trading, compliance, operations, and settlement and partners closely with Portfolio Managers, Traders, Investment Operations, and Engineering teams to deliver scalable cloud-native investment technology solutions. The ideal candidate is an experienced Technical Business Analyst with a strong background in Investment Management , excellent stakeholder management skills, solid SQL and data analysis capabilities, and the ability to work effectively with software engineers, solution architects, and cloud-based technologies.
Sr. Reporting Business Analyst Northeast Georgia Health System IncSr. Reporting Business AnalystGAUtilizes the report request and development process, including the development of an understanding of a report request, assessment of the appropriate tool to be used to provide the data, creation of a report specification in partnership with the operational stakeholder and application analyst, development of the report and validation of the report by the operational stakeholder to ensure quality, timeliness and accountability. Experience in understanding end user workflows and determining the most appropriate analytics solutions that supports the operational workflows that will provide end users with the data that is needed in the manner that is needed in order to solve the end user's business problems.
NewSenior Technical Business Analyst – Investment Technology Software Guidance & AssistanceSenior Technical Business Analyst – Investment TechnologyAtlanta, GA$160,000 / yearThe team delivers technology across the entire investment lifecycle—from client onboarding and portfolio management through trading, compliance, operations, and settlement—and partners closely with Portfolio Managers, Traders, Investment Operations, and Engineering teams to deliver scalable cloud-native investment technology solutions. The ideal candidate is an experienced Technical Business Analyst with a strong background in Investment Management , excellent stakeholder management skills, solid SQL and data analysis capabilities, and the ability to work effectively with software engineers, solution architects, and cloud-based technologies.
Business Analyst Contact Government Services LLCBusiness AnalystAtlanta, GA$110,000–$150,000 / yearExperience supporting DHS HQ or other US Federal Agencies • Experience tracking and reporting project or program delivery progress and budget execution • Experience developing project briefs and reports for non-technical audiences • Knowledge of the federal acquisition lifecycle • Familiarity with Business Intelligence and Data Analytics • Project Management, Agile, and/or Cyber Certifications (PMP, ACP, CSM, SAFe, CISM). • Develop and implement a deep understanding of Microsoft and Atlassian products and services, Teams, SharePoint, Visio, Jira, Confluence, to translate complex product information into simple, polished, and engaging content.
EPIC Revenue Cycle Senior Reporting Business Analyst Northeast Georgia Medical CenterEPIC Revenue Cycle Senior Reporting Business AnalystGeorgiaUtilizes the report request and development process, including the development of an understanding of a report request, assessment of the appropriate tool to be used to provide the data, creation of a report specification in partnership with the operational stakeholder and application analyst, development of the report and validation of the report by the operational stakeholder to ensure quality, timeliness and accountability. Experience in understanding end user workflows and determining the most appropriate analytics solutions that supports the operational workflows that will provide end users with the data that is needed in the manner that is needed in order to solve the end user's business problems.
Senior Business Analyst - IFS PPC Partners IncSenior Business Analyst - IFSTucker, GAIntegrations & Third-Party Systems Collaboration: Partner with IT and integration teams to support and refine data flows between IFS and connected third-party applications (e.g., AP automation tools, payroll systems, job-costing tools, equipment or field management systems, reporting platforms). Enterprise Business Analysis & Solution Leadership: Lead discovery sessions with users across finance, operations, and shared services to understand business needs and translate them into functional requirements.
Business Analyst II - Wellpoint Federal Elevance Health IncBusiness Analyst II - Wellpoint FederalAtlanta, GA$61,680–$92,520 / yearIf this job is assigned to any Government Business Division entity, the applicant and incumbent fall under a 'sensitive position' work designation and may be subject to additional requirements beyond those associates outside Government Business Divisions. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
Customer Service Business Analyst General Dynamics CorpCustomer Service Business AnalystSavannah, GAGulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft. Bachelor's Degree in Accounting, Finance or related field required or equivalent combination of education and increasingly responsible experience sufficient to successfully perform the essential functions of the job.
Senior Business Analyst Koch IncSenior Business AnalystGA$115,000–$145,000 / yearSenior Business Analyst - United States - 186679 - Koch. Koch Disruptive Technologies.
Business Analyst DP ProfessionalsBusiness AnalystAlpharetta, GAPosition description: The Business Analyst provides general support to the Strategic Collaboration Team Lead & DMS (Data Management Systems) leadership to enable effective DMS division business planning and operational success. Experience supporting business operations, planning cycles, reporting activities, or cross functional initiatives in a corporate or professional environment is preferred.
NewSenior Technical Business Analyst – Investment Technology SGA Inc.Senior Technical Business Analyst – Investment TechnologyAtlanta, GAThe team delivers technology across the entire investment lifecycle—from client onboarding and portfolio management through trading, compliance, operations, and settlement—and partners closely with Portfolio Managers, Traders, Investment Operations, and Engineering teams to deliver scalable cloud-native investment technology solutions. The ideal candidate is an experienced Technical Business Analyst with a strong background in Investment Management , excellent stakeholder management skills, solid SQL and data analysis capabilities, and the ability to work effectively with software engineers, solution architects, and cloud-based technologies.
NewBusiness Analyst Hisense USA CorporationBusiness AnalystAlpharetta, GAExperience should include working with R; SQL; Python; Tableau; Power BI; data visualization; market research; competitive analysis; demand forecasts; revenue projections; Profit and Loss data analysis; developing dashboards and analytical reports; work with cross-functional teams; performance analysis; KPI tracking. JOB REQUIREMENTS: At least a Bachelor's degree in Business Analytics, Business, Operations Research, or a closely related field, plus minimum One year of post-baccalaureate experience working as Business Analyst, Business Specialist, or closely related positions.
Sr Business Analyst, Finance Home DepotSr Business Analyst, FinanceGeorgiaThis role supports capacity planning efforts and manages the execution of technical workstreams by translating business needs into detailed requirements and Jira stories. 30% CAPACITY PLANNING & WORKFLOW COORDINATION: Support the leadership team in capacity planning by maintaining the project backlog and tracking resource allocation.
SR BUSINESS ANALYST, FINANCE The Home Depot IncSR BUSINESS ANALYST, FINANCEAtlanta, GAThis role supports capacity planning efforts and manages the execution of technical workstreams by translating business needs into detailed requirements and Jira stories. 30% CAPACITY PLANNING & WORKFLOW COORDINATION: Support the leadership team in capacity planning by maintaining the project backlog and tracking resource allocation.
PSA Implementation / Business Operations Analyst The Intersect GroupPSA Implementation / Business Operations AnalystAlpharetta, GAThe PSA Systems Analyst plays a critical role in supporting and optimizing professional services automation workflows across project, billing, and revenue processes. In this role, you will execute hands on testing, issue resolution, and data validation while partnering closely with Project Managers, Finance, and Operations teams.
Customer Service Business Analyst Gulfstream Aerospace CorporationCustomer Service Business AnalystSavannah, GAGulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the worlds most technologically-advanced business jet aircraft. Bachelors Degree in Accounting, Finance or related field required or equivalent combination of education and increasingly responsible experience sufficient to successfully perform the essential functions of the job.
Business Analyst Jose MercilineBusiness AnalystAlpharetta, GeorgiaAs part of strategy to design and implement our company's - E*TRADE integration, Global Banking Technology team is looking for an experienced Business Analyst to work closely with the squad to define the scope, functionality and requirements for this book of work. * Strong analytical and people skills, including thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
Claims Business Analyst (Healthcare Payer) Group Nine LLCClaims Business Analyst (Healthcare Payer)Atlanta, GARemoteShould have basic understanding concepts like web services, relational databases etc., Should be able to run queries and perform basic system analysis, RCA etc., Should be able to create mapping documents for the various interfaces and include business rules, transformation and DB mapping. Should have excellent communication (written and spoken ) skills to engage with different stake holders like QA/dev team, clients, end users of Clients and Business Units.
Sr Business Analyst First Key HomesSr Business AnalystAtlanta, GeorgiaThey will act as the assigned analytics partner to department leaders, building and maintaining critical reporting related to Key Performance Indicators (KPIs) across the business, executive/ board-level reporting, external reporting (e.g., ESG) and ad-hoc analyses. Business Analyst possesses a strong technical skillset balanced with curiosity and business aptitude to develop a strong understanding of FirstKey Homes operations while fostering relationships with the business leaders they support.
Sr. Business Analyst Papa John's International IncSr. Business AnalystAtlanta, GAAssociate degree, or equivalent work experience required.u202fBachelor's degreeu202fdesired,u202fpreferably in Computer Science or Business Administration.u202fxa0. Using basic research, analytical, and problem solving skills the business analyst will assist in identifying and resolving production issues.u202fxa0.
Senior Analyst, Data Analytics and Business Intelligence GXO Logistics Corporate Services, Inc.Senior Analyst, Data Analytics and Business IntelligenceAtlanta, GAFull timeLeverage data from various data sources including data lake, Oracle databases, ERP, WMS and internal tools (like Excel or other data management systems) to build advanced data products, create descriptive and predictive models, and visualize on BI platforms. You will partner with various teams including operations planning and analytics, account management, accounting, order-to-cash, FP&A, pricing, procurement, contract management, IT, and others to build and maintain complex descriptive and prescriptive analytical solutions using advanced data tools and techniques.
Sr. Business Analyst Papa John'sSr. Business AnalystAtlanta, GeorgiaCUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence. Using basic research, analytical, and problem solving skills the business analyst will assist in identifying and resolving production issues. .
Senior Business Analyst - Retail Data Products Brown & Brown IncSenior Business Analyst - Retail Data ProductsSandy Springs, GAThe analyst will partner closely with Data Product Leads, Data Engineering, business stakeholders, and third-party partners, playing a critical role in enabling data-driven decision-making across the enterprise. This role bridges business and technology, translating requirements into scalable data solutions while ensuring high data quality, trusted KPIs, and governed, self-service analytics.
Technical Business Analyst Jose MercilineTechnical Business AnalystAlpharetta, GeorgiaStay current with customer needs and strategies; utilizing formal and informal written communication methods (for example, emails, newsletters, PowerPoint presentations, executive updates, task lists, updates) to communicate updates and findings; and facilitating project meetings and presentations to all types of diverse audiences (for example, senior management, Customers, technical staff) Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or reengineering and recommending elimination; integrating new systems and processes with existing ones. Wealth Management Back Office experience Furthermore, this position will work with the ScrumMaster, Product Owners, PMs and business/data analysts in the team and work with other platform teams, driving issue analysis & resolution, educating peers, and drive the project throughout the SDLC process until execution.
Senior Analyst, Product Finance & Operations Cohesity IncSenior Analyst, Product Finance & OperationsAtlanta, GA$115,600–$144,500 / yearThe ideal candidate brings operational rigor, strong organizational instincts, and analytical fluency - and is equally comfortable operating in a fast-paced, request-driven environment, managing competing priorities with precision, engaging multiple stakeholders and building durable documentation along the way. Reporting to the Director of Product Finance & Operations and working alongside the Manager of Cloud FinOps, this individual contributor will serve as a critical point of triage and execution for the team, helping to operationalize workflows, document processes, and ensure incoming requests are resolved efficiently and accurately.