AVP & Operations Fraud Manager - Operations Shared Services WesBanco IncAVP & Operations Fraud Manager - Operations Shared ServicesOHPossess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner. Manages a team of employees performing fraudulent check affidavit processing and check fraud review for multiple channels including In Clearing, Branch Capture, ATM, Mobile, and Remote Capture deposits.
NewFraud Manager - Business Analyst-Cincinnati Fifth Third BancorpFraud Manager - Business Analyst-CincinnatiCincinnati, OHSUPERVISORY RESPONSIBILITIES: Responsible for providing employees timely, candid, and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments. Work with LOBs to identify policy and procedural enhancements in reference to new products and new initiatives, working with the teams to ensure proper assessment of the risk, the planning of controls and the adequate execution of those controls.
NewFraud Risk Analytics Team Manager Citizens Financial Group IncFraud Risk Analytics Team ManagerMason, OHThis role integrates fraud strategy, financial crime intelligence, customer protection, and operational response to reduce losses, protect customers, and strengthen regulatory compliance. Develop and execute a holistic digital fraud, money mule, and scam prevention strategy across channels, including online banking, payments, onboarding, and authentication.
Fraud Risk Analytics Manager Citizens Financial Group IncFraud Risk Analytics ManagerMason, OH$106,000–$130,000 / yearThe ideal candidate brings deep fraud domain expertise spanning across the entire customer life cycle, strong analytical rigor, and the courage to challenge existing approaches while delivering practical, scalable solutions under time constraints and scope changes. This individual will partner closely with business leaders, first- and second-line risk teams, fraud operations, and product to drive measurable fraud risk reduction and improved customer outcomes.
Head of Fraud Servicing, QA and Risk U.S. BancorpHead of Fraud Servicing, QA and RiskCincinnati, OH$170,255–$200,300 / yearThe role leads a large, multi‑layer organization and plays a key leadership role in service model evolution, ensuring service continuity, strong client relationships, and consistent outcomes during periods of operational and organizational change. The Consumer, Business and Wealth Servicing (CBWS) contact center at U.S. Bank is a consolidated client service organization designed to provide multi-channel, inbound and outbound servicing across consumer, small business, partner card, and wealth clients.
VP, Enterprise Fraud Analytics & Reporting Synchrony FinancialVP, Enterprise Fraud Analytics & ReportingCincinnati, OHSupport large-scale migrations (e.g., platform modernization, data warehouse migrations, tool upgrades), including requirements gathering, data validation, parallel testing, and production cutover support. Required Qualifications: 7-10 years hands on experience building and managing comprehensive data infrastructure serving a wide base of constituents focusing on Management Reporting, Strategy and Analysis, and Operational Performance Management.
AVP, Acquisition Fraud Strategy and Model Monitoring Synchrony FinancialAVP, Acquisition Fraud Strategy and Model MonitoringOHQualifications/Requirements: Bachelor's degree and 5+ years of experience building analytically derived strategies within Credit, Marketing, Risk or Collections in Financial services, or in lieu of a Bachelor's degree, 9+ years of experience building analytically derived strategies in Marketing, Risk or Collections in Financial services. Partner with portfolio credit managers and client teams to launch new initiatives, communicate changes in a timely & effective manner, and ensure strategies are driving the desired P&L impacts.
Fraud Risk Analyst U.S. BancorpFraud Risk AnalystCincinnati, OH$105,400–$124,000 / yearAs a self-starter and collaborative contributor, you will work closely with teams across and beyond the Quantitative Fraud Strategy organization to develop sustainable strategies, share insights, and support rule development across key areas including First Party Fraud, Third Party Fraud, Account Takeover, Scam, and ID Theft scenarios. Operating with a high degree of independence and receiving guidance from management as needed, this role focuses on building and implementing rule strategy that strengthens U.S. Bancorp's ability to prevent and detect fraud across digital channels and money movement products.
NewForensic Accounting Manager Dean DortonForensic Accounting ManagerCincinnati, OHBusiness Consulting Indianapolis, Indiana Louisville, Kentucky Raleigh, North Carolina Cincinnati, Ohio Fort Wright, Kentucky West Chester, OhioAbout the TeamDean Dorton's Forensic and Valuation Services (FVS) team helps clients navigate complex financial situations with confidence and clarity. Software & ToolsMicrosoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)Business Valuation Resources (BVR), PitchBook, or Capital IQPower BI or other data visualization toolsCaseWare, Adobe Acrobat, and other forensic or litigation support toolsThe Fun StuffWork isn't all work!
Forensic and Valuation Services Manager Dean Dorton Allen Ford, PLLCForensic and Valuation Services ManagerCincinnati, OHThe Forensic and Valuation Services (FVS) Manager is a key member of our advisory leadership team, responsible for leading valuation and forensic engagements, managing client relationships, and developing team members. This role may not be for you: If you prefer routine, behind-the-scenes work with minimal client interaction, are uncomfortable managing multiple projects under deadlines, or prefer to focus solely on analysis without team leadership or client communication.
Bilingual Compliance Manager - Americas OmyaBilingual Compliance Manager - AmericasCincinnati, OhioRemoteGroup Audit, Group Internal Controls, Regional/Group Management, Regional/Group Legal Counsel, Competency Centers and Business Process Owners on a wide range of projects/initiatives e.g. The role involves developing, implementing, and managing compliance programs, conducting risk assessments, and monitoring business practices to identify potential violations.
Tax Manager, Indirect Tax - Unclaimed Property Tax Deloitte Touche Tohmatsu LtdTax Manager, Indirect Tax - Unclaimed Property TaxOH$105,375–$215,375 / yearOur specific services include state income and franchise tax, indirect tax, business restructuring, credits and incentives, sales and use tax outsourcing, excise tax, property tax, state strategic tax review, and state tax controversy. Our Unclaimed Property professionals include former state tax auditors and administrators, industry personnel, tax practitioners, accounting specialists, and technology personnel with numerous years of multistate tax experience.
Manager In Training (Full Time) - Aurora, IN HibbettManager In Training (Full Time) - Aurora, INAurora, IndianaProduce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods. Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.
Manager In Training (Full Time) - Cincinnati, OH HibbettManager In Training (Full Time) - Cincinnati, OHCincinnati, OhioProduce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods. Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.
NewAssistant Store Manager (Full-time) - Cincinnati, OH HibbettAssistant Store Manager (Full-time) - Cincinnati, OHCincinnati, OHHB: 01236 Cincinnati, Ohio (Brentwood Plaza)Hourly: $14.80 - $14.80Job Title: Assistant ManagerDepartment: OperationsFLSA Status: Non-ExemptReports To: Store ManagerSummaryThe Assistant Manager assists and consults with the Store Manager regarding overall operations and administrative duties, including determining methods, approaches and strategies to accomplish store goals. Essential Duties And ResponsibilitiesAssist the Store Manager in controlling the assets of Hibbett I City GearConsult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
NewAssistant Store Manager (Full-time) - Midwest City, OK HibbettAssistant Store Manager (Full-time) - Midwest City, OKCincinnati, OHLocation: HB: 00730 Midwest City, Oklahoma (Town Center Plaza)Hourly: $12.65 - $12.65Job Title: Assistant ManagerDepartment: OperationsFLSA Status: Non-ExemptReports To: Store ManagerSummaryThe Assistant Manager is responsible for assisting and consulting the Store Manager regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store's goals. Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
NewAssistant Store Manager (Full-time) - Springdale, OH Hibbet SportsAssistant Store Manager (Full-time) - Springdale, OHCincinnati, OHThe Assistant Manager is responsible for assisting and consulting the Store Manager and regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store's goals. Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
Manager In Training (Full Time) - Aurora, IN Hibbett IncManager In Training (Full Time) - Aurora, ININProduce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods. Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.
Manager In Training (Full Time) - Cincinnati, OH Hibbett IncManager In Training (Full Time) - Cincinnati, OHCincinnati, OHProduce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods. Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.
NewSenior Manager, Forensic & Dispute Advisory Gbq PartnersSenior Manager, Forensic & Dispute AdvisoryCincinnati, OHLitigation Support/Consulting Experience:Experience should include a demonstrated ability to develop and/or evaluate damages models and theories,Experience preparing expert reports for damage calculations, and documenting the results of investigations,Experience in fraud investigation and forensic accounting,Experience in preparing business valuations. Serve as consultant to attorneys, assist in preparing questions for discovery and deposition of potential witnesses, serve as an expert witness, assist in reviewing and refuting the testimony and analysis of other expert witnesses, design court exhibits, and participate in depositions and court as necessary.
Principal Project Manager - Highway Design/Construction - Transportation ParsonsPrincipal Project Manager - Highway Design/Construction - TransportationCincinnati, OhioEngages and serves in leadership positions within professional organizations – seek growth opportunities, stay abreast of local industry news, engage with clients and counterparts to raise the profile of Parsons in the industry. Parsons is seeking a Principal Project Manager to join our actively growing team in Cincinnati supporting major t ransportation design and construction management programs in the East Central US region .
Cyber Identity - FDE Engineering Manager Deloitte Touche Tohmatsu LtdCyber Identity - FDE Engineering ManagerCincinnati, OH$155,600–$306,800 / yearDeloitte's Cyber Digital Trust & Privacy practice helps organizations address identity, access, and data protection needs across Identity Governance and Administration, Web and Application Programming Interface Access Management, Privileged Access Management, Public Key Infrastructure, directories, privacy engineering, data access governance, and data discovery. 5+ experience translating client requirements into target-state solution architectures using Representational State Transfer application programming interfaces, microservices, event-driven architectures, or serverless components.
NewCustomer Experience Manager Five BelowCustomer Experience ManagerSouth Lebanon, OhioAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
NewStore Manager 1603 HibbettStore Manager 1603Cincinnati, OhioSUPERVISORY RESPONSIBILITIES Manages subordinate supervisors and non-management employees, including Sales Associates, Hub Drivers, Assistant Managers, and Managers in Training. SUMMARY The Store Manager oversees and is responsible for the store's sales efforts in each department in the store and supervises the store's overall operation to ensure efficiency and profitability.
Spa Retail Manager Full Time Wellness City Glow Brands CorporateSpa Retail Manager Full TimeWest Chester, OhioAs a Spa Retail Manager, you’ll help lead daily salon operations, coach team members, deliver excellent customer service, and support store performance. Glow Brands, a family-owned company, includes brands such as Wellness City, Sun Tan City, Planet Fitness, and Buff City Soap, and is headquartered in Louisville & Elizabethtown Kentucky.
Assistant Manager - Retail Spa - Full time Wellness City Glow Brands CorporateAssistant Manager - Retail Spa - Full timeWest Chester, OhioThe Wellness Assistant Spa Manager helps drive store performance, fosters superior client service, and maintains operational excellence to meet or exceed established productivity goals. Glow Brands, a family-owned company, includes brands such as Wellness City, Sun Tan City, Planet Fitness, and Buff City Soap, and is headquartered in Louisville & Elizabethtown Kentucky.
Store Manager Five Below IncStore ManagerMason, OH$50,000–$63,125 / yearAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!
NewStore Manager 1603 Hibbett IncStore Manager 1603Cincinnati, OH$16.50–$19.90 / hourManages subordinate supervisors and non-management employees, including Sales Associates, Hub Drivers, Assistant Managers, and Managers in Training. Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
Manager of Fleet Vehicles Geostabilization InternationalManager of Fleet VehiclesFlorence, KentuckyDevelop, maintain, and periodically update job cost rates for all fleet assets – vehicles, trailers, and mounted equipment – to ensure accurate allocation of fleet expenses to individual projects and jobs. Access Limited brings over a century of steep-slope expertise and operates North America’s largest fleet of spider excavators, delivering complex rockfall and geotechnical solutions in the most challenging environments.
NewQuality Assurance Manager Sugaright, LLCQuality Assurance ManagerCincinnati, OHProvide hands on activity and management for the performance of microbiological and chemistry related testing related to product requirements (color, Brix, pH, yeast, mold, APC). • Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and laboratory equipment.
General Manager, Final Mile Hub Group IncGeneral Manager, Final MileHebron, KY$95,000–$110,000 / yearHub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group's name in fraudulent emails, job postings, or social media messages. The General Manager is responsible for all aspects of warehousing and delivery operations in their Ecosystem, emphasizing the continuous development of professional relationships with clients, ISP's, customers, and employees while driving results across the operation.
Territory Manager, SUD OH, Cincinnati Charlie Health IncTerritory Manager, SUD OH, CincinnatiCincinnati, OH$70,000–$90,000 / yearYou will play a direct role in shaping how we engage referral partners in key SUD settings such as detox centers, residential treatment centers, rehabilitation facilities, and other SUD-focused organizations. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings .
Territory Manager, SUD (OH, Cincinnati) Charlie HealthTerritory Manager, SUD (OH, Cincinnati)Cincinnati, OH$70,000–$90,000 / yearYou will play a direct role in shaping how we engage referral partners in key SUD settings such as detox centers, residential treatment centers, rehabilitation facilities, and other SUD-focused organizations. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings.
NewInternal Audit Manager Total Quality LogisticsInternal Audit ManagerCincinnati, OHThis role emphasizes systems-oriented testing, continuous monitoring and leveraging analytics tools to evaluate how technology, workflows, and controls support efficiency, compliance, data integrity, and scalable growth. About the role: As the Internal Audit Manager for TQL, you will lead audits focused on business systems, operational processes, internal controls, automation, and enterprise risk.
Roadway Project Manager Parsons CorpRoadway Project ManagerCincinnati, OHSome exposure to business and administrative project-related tasks, which may include scope, schedule, budget, and staffing Some exposure to business and administrative project-related tasks, which may include scope, schedule, budget, and staffing. • Excellent written and oral communicator with experience interfacing with the client or subcontractors Excellent written and oral communicator with experience interfacing with the client or subcontractors.
Territory Manager - Cincinnati, OH BioTAB LLCTerritory Manager - Cincinnati, OHCincinnati, OHThis role requires a comprehensive understanding of the entire patient process and revenue cycle for all insurance payers including the criteria to qualify patients under CMS guidelines, private payer copays, deductibles, and the required documentation. The Territory Manager focuses on building and maintaining relationships with clinicians for pneumatic compression device sales and expanding the customer base within their assigned territory.
NewAssistant Store Manager (Full-time) - Cincinnati, OH Hibbett-City-Gear-2Assistant Store Manager (Full-time) - Cincinnati, OHCincinnati, OHHB: 01236 Cincinnati, Ohio (Brentwood Plaza)Hourly:$14.80 - $14.80Job Title: Assistant ManagerDepartment: OperationsFLSA Status: Non-ExemptReports To: Store ManagerSUMMARYThe Assistant Manager is responsible for assisting and consulting the Store Manager and regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store's goals. ESSENTIAL DUTIES AND RESPONSIBILITIESAssist the Store Manager in controlling the assets of Hibbett I City GearConsults with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
NWC MV & LV Product Manager NA Prysmian SpANWC MV & LV Product Manager NAHighland Heights, KYThe Industrial and Specialty segment is comprised of application-specific cables for uses such as electrical power generation (traditional fuels, alternative and renewable sources, and distributed generation), the oil, gas and petrochemical industries, mining, industrial automation, marine, military and aerospace applications, power applications in the telecommunications industry, and other key industrial segments. Situation Summary: Prysmian, with local headquarters in Highland Heights, Kentucky, is a leader in the development, design, manufacture, marketing and distribution of copper, aluminum and fiber optic wire and cable products for the communications, energy, industrial and specialty markets.
Assistant Store Manager (Full-time) - Springdale, OH HibbettAssistant Store Manager (Full-time) - Springdale, OHSpringdale, OhioThe Assistant Manager is responsible for assisting and consulting the Store Manager and regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store’s goals. Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
Retail Merchandising Manager. Belcan LLCRetail Merchandising Manager.Mason, OHField Asset Protection Auditor/Specialist drives Asset Protection programs and supports Client Brands to safeguard the assets of merchandise, money, property and the welfare of customers and associates. Assists and coordinates with Director of Asset Protection in training programs for Operational/Asset Protection, Policies and Procedures and ensures associate compliance.
NewPartnerships Manager - Issuer Advocacy Global Payments IncPartnerships Manager - Issuer AdvocacyCincinnati, OH$99,500–$148,025 / yearCandidates and applicants are advised they may redact age information from requested items like transcripts, resumes, and certificates attached to their application for positions that can be performed in Colorado. We're looking for a Partnerships Manager - Issuer Advocacy to join our ever evolving Partnership Management team and help shape the future of global commerce.
Fleet Service Manager GeoStabilization International LLCFleet Service ManagerCincinnati, OH$75,000–$135,000 / yearDevelop, maintain, and periodically update job cost rates for all fleet assets - vehicles, trailers, and mounted equipment - to ensure accurate allocation of fleet expenses to individual projects and jobs. Access Limited brings over a century of steep-slope expertise and operates North America's largest fleet of spider excavators, delivering complex rockfall and geotechnical solutions in the most challenging environments.
Procurement PMO Manager - North America Prysmian SpAProcurement PMO Manager - North AmericaHighland Heights, KYThis is a high-impact leadership role reporting directly to the Chief Procurement Officer, North America, with responsibility for advancing key initiatives that strengthen procurement performance, deliver measurable business value, improve supplier partnerships, and support the operational success of our manufacturing network. As Procurement PMO Manager, you will serve as the central leader and change agent for strategic procurement programs across cost optimization, supplier performance, risk mitigation, working capital improvement, digital transformation, and process excellence initiatives.
Manager, Operations Analytics DSV ASManager, Operations AnalyticsFlorence, KY$113,000–$141,000 / yearDrive tactical execution and continuous improvement while also providing executive-level insights and updates, inclusive of continuous improvement target-identification, task status updates and impacts, operational performance levels, and proactive risk identification. This position requires high judgment, excellent analytical abilities, and a creative mind to invent solutions to improve customer delivery experience; it also offers broad exposure to various business, financial, and technical teams across DSV.
Store Manager - Famous Footwear Caleres IncStore Manager - Famous FootwearMonroe, OHfrom floor level to above shoulder height utilizing appropriate equipment and safety techniques; Ability to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting; Ability to be mobile on the sales floor for extended periods of time. You'll dedicate time to develop internal talent by assessing associates' strengths and opportunities, motivating new levels of greatness by modeling the selling behaviors and infusing coaching moments to power our Customer Connection.
NewRetail Merchandising Manager. BelcanRetail Merchandising Manager.Mason, OHMAJOR DUTIES AND RESPONSIBILITIES * Assists with the development and implementation of various Asset Protection/Operations programs to include but not limited to: o Store shrinkage program o Physical Security programs o Audit/Training programs for the field o Policy and Procedure compliance o Brand Enforcement support o Fraud prevention programs * Assumes lead investigative role for all situations of known or suspected internal/external dishonesty or other illegal activities * Coaches and consults with Regional Managers to ensure compliance with Asset Protection initiatives * Provides training and action steps to prevent/identify potential dishonesty opportunities at both the Regional and store level * Provides Senior RMAP/Director of Asset Protection with insight to identify or eliminate loss within Client. GENERAL FUNCTION Field Asset Protection Auditor/Specialist drives Asset Protection programs and supports Client Brands to safeguard the assets of merchandise, money, property and the welfare of customers and associates.
NewTerritory Manager - Cincinnati, OH BioTAB HealthcareTerritory Manager - Cincinnati, OHCincinnati, OHThis role requires a comprehensive understanding of the entire patient process and revenue cycle for all insurance payers, including the criteria to qualify patients under CMS guidelines, private payer copays, deductibles, and the required documentation. TERRITORY MANAGERFor more than 20 years, BioTAB Healthcare, LLC has supported patients with lymphatic, wound, and circulatory disorders through proven treatment solutions.
Retail Merchandising Manager. The Kemtah Group, Inc.Retail Merchandising Manager.Mason, OHMAJOR DUTIES AND RESPONSIBILITIES Assists with the development and implementation of various Asset Protection/Operations programs to include but not limited to: o Store shrinkage program o Physical Security programs o Audit/Training programs for the field o Policy and Procedure compliance o Brand Enforcement support o Fraud prevention programs Assumes lead investigative role for all situations of known or suspected internal/external dishonesty or other illegal activities Coaches and consults with Regional Managers to ensure compliance with Asset Protection initiatives Provides training and action steps to prevent/identify potential dishonesty opportunities at both the Regional and store level Provides Senior RMAP/Director of Asset Protection with insight to identify or eliminate loss within Client. GENERAL FUNCTION Field Asset Protection Auditor/Specialist drives Asset Protection programs and supports Client Brands to safeguard the assets of merchandise, money, property and the welfare of customers and associates.
Manager, Regulatory Customer Support (Banking) Green Dot CorporationManager, Regulatory Customer Support (Banking)Cincinnati, OH$83,800–$125,900 / yearDemonstrate the ability to understand the big picture and identify the underlying drivers causing complaints by capturing, reporting and analyzing systematic issues and recommending solutions to improve processes and products. 3 years of regulatory, compliance, legal, audit, risk management or other relevant experience (e.g., resolution of customer complaints) preferred, experience in a financial services environment a plus.
Manager, Customer Support (Blue Ash, OH) Green Dot CorpManager, Customer Support (Blue Ash, OH)Cincinnati, OH$83,800–$125,900 / yearDemonstrate the ability to understand the big picture and identify the underlying drivers causing complaints by capturing, reporting and analyzing systematic issues and recommending solutions to improve processes and products. Demonstrate the ability to understand the big picture and identify the underlying drivers causing complaints by capturing, reporting and analyzing systematic issues and recommending solutions to improve processes and products.