NewMaintenance Technician JobotMaintenance TechnicianHopkinton, MA$35–$45 / hourMaintain and repair facility infrastructure and utility systems including HVAC equipment, chilled water systems, boilers, air handling equipment, water purification systems, compressed gas systems, building automation controls, lighting, access control systems, and other building support equipment. Strong hands-on experience maintaining facility infrastructure and utility systems including HVAC, electrical, plumbing, mechanical equipment, boilers, water treatment systems, compressed gases, and building automation controls.
Production Technician Micro TechProduction TechnicianBedford, MAp>This is a hands-on assembly role focused on building small, precision components used in surgical devices. The technician will follow detailed work instructions, perform in-process quality checks, and work within a regulated (FDA/ISO) manufacturing environment.
NewProduction - Warehouse Technician ECLAROProduction - Warehouse TechnicianDevens, MA$22.40–$23.76 / hourResponsibilities:Receives purchased materials (raw materials, supplies, packaging components, narcotics, and dangerous substances), makes visual inspections to the cargo, verifies (by counting and / or weighing) proper identification and records the information in the inventory control systems(s). Handles and disposes properly rejected material, dangerous goods, potentially dangerous goods and regulated hazardous waste into a designated on-site disposal facility of interim container.
NewPest Control Technician Ecolab Inc.Pest Control TechnicianWorcester, MA$53,600–$80,300 / yearBuilding on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to: - Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
NewDiesel Mechanic Class A Technician Performance FoodserviceDiesel Mechanic Class A TechnicianAuburn, MAPerform routine maintenance such as changing oil, checking batteries and lubricating equipment and machinery requiring the use of hand tools such as screwdrivers, pliers, wrenches, pressure gauges, and precision instruments, as well as power tools such as pneumatic wrenches, welding equipment, and jacks and hoists. 5+ years of proven medium to heavy-duty vehicle repair including PM's, tire & wheel, air & air disc brakes, diagnosis, computerized diagnostics, electrical troubleshooting, electronic component repair and a minimum of 2 years’ experience in A/C refrigeration.
NewIndustrial Maintenance Technician, Food & Beverage Manufacturing Ken's Foods - US FacilitiesIndustrial Maintenance Technician, Food & Beverage ManufacturingMarlborough, MAYou’ll walk the floor of our climate-controlled plant, listen for changes in a pump’s tone, spot a sensor out of alignment on an automated packaging line, and dive into an electrical panel to trace a control issue. One moment you’re diagnosing a motor control fault; the next, you’re welding a bracket, soldering a connection, or ordering a replacement part from a manufacturer’s manual.
NewFood Safety Quality Assurance Technician II Charcuterie ArtisansFood Safety Quality Assurance Technician IIOakland, RIp>Education and Experience: High school diploma or equivalent required; associate degree or coursework in food science or related field preferred. The FSQA Technician II is a mid-level role responsible for executing food safety and quality assurance protocols across production shifts.
Food Safety Quality Assurance Technician IV Charcuterie ArtisansFood Safety Quality Assurance Technician IVMapleville, Rhode IslandThis role supports the FSQA Supervisor and Manager in executing HACCP, GMP, and SQF protocols, conducting inspections, and mentoring junior technicians. $25.82 - $25.82 an hourWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
NewFood Safety Quality Assurance Technician III Charcuterie ArtisansFood Safety Quality Assurance Technician IIIMapleville, Rhode IslandFSQA Technician III is an advanced-level technician responsible for executing and supporting food safety and quality assurance programs across production shifts. This role serves as a technical resource for FSQA Tech I and II team members, leads routine inspections, and supports audit readiness and compliance initiatives.
QA Supervisor (FOOD) Cesna RecruitmentQA Supervisor (FOOD)Ayer, MADegree in Food Science, Microbiology, (Bio-)Chemistry, Chemical Engineering, or Agricultural Science preferred. Develop documents and implement training, programs, and procedures to ensure that customer, company, and regulatory specifications are met.
Food Service Worker (Cook) Lahey Hospital and Medical CenterFood Service Worker (Cook)Tewksbury, MA$20–$24.38 / hourActual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Responsibilities; Plans and/or follows a weekly menu consisting of well-balanced nutritious meals that meet USDA requirements ensuring proper taste and temperature.
Packer Sanitation Food Safety Tech - FT - 2nd Shift Frito-Lay IncPacker Sanitation Food Safety Tech - FT - 2nd ShiftCTHere are some of the tasks that you could expect to perform during the workday in Food Safety Technician: Perform all required seasoning accumulation checks and cleanings on the distribution level including documentation of Scrape Logs daily. Reading and utilizing checklists to ensure compliance with validated sanitation operating procedures then filling out end of shift paperwork validating work completion.
Field Maintenance Technician III - Restaurant Equipment Cumberland Farms IncField Maintenance Technician III - Restaurant EquipmentWorcester, MA$28.04–$37.39 / hourCumberland Farms convenience stores across the U.S. Certified Oil • Cumberland Farms • Fastrac • Kwik Shop • Loaf N'' Jug • Minit Mart • Quik Stop • Sprint Food Stores • Tom Thumb • Turkey Hill. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop.
Sr. Field Calibration Technician – Greater Boston VBBSr. Field Calibration Technician – Greater BostonWaltham, MA$65,000–$80,000 / yearCalibration Technician • Field Service Technician • EMS Technician • Environmental Monitoring • Metrology • Instrumentation • Temperature Calibration • Humidity Calibration • CO Calibration • NIST • GMP • GxP • Cleanroom • Pharmaceutical • Biotech • Validation • HVAC Controls • Sensor Calibration • Regulatory Compliance. Join a growing field service team supporting critical environmental monitoring systems used in pharmaceutical, biotech, healthcare, laboratory, cleanroom, and regulated environments.
Industrial Maintenance Technician PGI FoodsIndustrial Maintenance TechnicianLowell, Massachusetts$38–$46 / hourFull timeAs a key member of our maintenance team, you'll help keep our production lines operating safely, efficiently, and reliably while supporting the manufacture of high-quality soups, sauces, and specialty food products enjoyed nationwide. As an Industrial Maintenance Technician, you'll be responsible for keeping our production equipment operating at peak performance while helping minimize downtime and improve efficiency throughout the facility.
Quality Control Technician PGI FoodsQuality Control TechnicianLowell, Massachusetts$20–$24 / hourFull timeWorking closely with Production and Quality teams, you'll perform inspections, testing, and documentation activities that help prevent non-conformances and ensure that only safe, high-quality products reach our customers. PGI Foods is a dynamic and growing food manufacturer specializing in an extensive line of culinary-driven soups, sauces, and specialty food products.
Industrial Maintenance Technician JCSIIndustrial Maintenance TechnicianWebster, MA$27–$32 / hourWe are open to candidates with one of the following backgrounds: Option 1: Electrical-Focused Maintenance TechStrong hands-on experience troubleshooting electrical systems (motors, controls, wiring, etc.). This individual should be a proven troubleshooter who has developed their skills through hands-on experience (not necessarily licensed), and is comfortable supporting a variety of maintenance tasks across the facility.
Sanitation Technician Little Leaf Farms LLCSanitation TechnicianMAPrior Industrial Sanitation experience and/or experience in regulated industries, i.e., healthcare, medical devices, pharmaceutical, or consumer packaged goods is highly desired. Notify the Sanitation Lead Person and/or Maintenance Personnel of any mechanical malfunctions or subsequent problems beyond regular operator troubleshooting capabilities.
Maintenance Technician 4 Little Leaf Farms LLCMaintenance Technician 4MAPREFERRED EDUCATION, EXPERIENCE, AND SKILLS: Associate degree in Electrical, Mechanical, or a related field, or equivalent combination of education, training and/or experience. Expected to adhere to safe work practices, follow GMP and HACCP guidelines, maintain sanitary conditions and ensure that product quality is maintained.
Production Technician II Live ParallelProduction Technician IIWoonsocket, RIWe embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique. Our Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.
Production Utility Technician AmcorProduction Utility TechnicianMassachusettsUnload finished product from the conveyor or machine cycle, visually inspecting for any obvious quality defects according to specifications and pack quality product in carton or tray. Provide assistance to Machine Technicians on various processes as neededCleaning ink stations, ink wells, coating pans, screens, ink knives and squeegies.
Emergency Credentialed Veterinary Technician - Cambridge, MA Veterinary Emergency Group (VEG)Emergency Credentialed Veterinary Technician - Cambridge, MALowell, MA$27–$68 / hourThis means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve. Credentialed as a Veterinary Technician (CVT, RVT, LVT, LVMT) in the state the VEG practice is located is required; VTS in ECC, internal medicine or anesthesia/analgesia is a plus and will lead to extra considerations in compensation.
Emergency Credentialed Veterinary Technician (Overnights) - Shrewsbury, MA Veterinary Emergency Group (VEG)Emergency Credentialed Veterinary Technician (Overnights) - Shrewsbury, MAShrewsbury, MA$25–$62 / hourThis means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve. Credentialed as a Veterinary Technician (CVT, RVT, LVT, LVMT) in the state the VEG practice is located is required; VTS in ECC, internal medicine or anesthesia/analgesia is a plus and will lead to extra considerations in compensation.
Maintenance Technician CBRE Group IncMaintenance TechnicianWestborough, MA$55,000–$65,000 / hourMaintenance Technician On-Site - Westborough,MA, About the Role: Utilizes skills to perform preventive maintenance and corrective repair of building, systems, equipment and grounds at our client locations, all within proximity of each other. CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance.
Research Technician I - 2nd Shift Charles River Laboratories International IncResearch Technician I - 2nd ShiftShrewsbury, MAFrom individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can design and execute programs that anticipate challenges and avoid roadblocks for a smooth, efficient journey to market. If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com.
Research Technician I Charles River Laboratories International IncResearch Technician IWorcester, MAp>If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. From individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can design and execute programs that anticipate challenges and avoid roadblocks for a smooth, efficient journey to market.
Production Technician II Surterra Holdings IncProduction Technician IIFranklin, MAWe embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique. Our Mission - how we will do this - is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.
SERVICE TECHNICIAN (FULL TIME) Compass Group North AmericaSERVICE TECHNICIAN (FULL TIME)Fitchburg, MA$25–$30 / hourp>https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf. Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.
Research Technician II Charles River Laboratories International IncResearch Technician IIShrewsbury, MAFrom individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can design and execute programs that anticipate challenges and avoid roadblocks for a smooth, efficient journey to market. If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com.
Animal Care Technician I Charles River Laboratories International IncAnimal Care Technician IShrewsbury, MAFrom individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can design and execute programs that anticipate challenges and avoid roadblocks for a smooth, efficient journey to market. If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com.
Formulations Technician I Charles River Laboratories International IncFormulations Technician IShrewsbury, MA$23–$25 / hourFrom individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can design and execute programs that anticipate challenges and avoid roadblocks for a smooth, efficient journey to market. If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com.
HVAC TECHNICIAN (FULL TIME) Compass Group North AmericaHVAC TECHNICIAN (FULL TIME)Waltham, MA$45–$50 / hourCleans lubricates services repairs and diagnoses malfunction of HVAC electrical and mechanical building systems sterilizers food service equipment sprinkler and standpipe systems transport systems electronic signaling systems fire alarm systems and similar plant and specialty equipment items. Full-time and part-time positions offer the following benefits to associates Retirement Plan Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Voluntary Benefits including Critical Illness Insurance Accident Insurance Hospital Indemnity Insurance Legal Services and Choice Auto and Home Program.
Sr Engineering Technician Waters CorpSr Engineering TechnicianMilford, MAWaters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Provide analysis during new product introductions and engagement with the department team analyzing and determining corrective actions for problems associated with HPLC instruments, systems or manufacturing processes.
Research Technician III Charles River Laboratories International IncResearch Technician IIIShrewsbury, MAFrom individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can design and execute programs that anticipate challenges and avoid roadblocks for a smooth, efficient journey to market. If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com.
Refrigeration/HVAC Service Technician Harold E Darcy Co IncRefrigeration/HVAC Service TechnicianFramingham, MAThey are also responsible for providing timely and quality repairs of customers' equipment (single condensing units, parallel racks, self-contained, Heat Pumps, Heating Ventilation and Air Conditioning, Gas Furnaces, etc) while maintaining the highest level of customer service. For over 50 years, The Darcy Company has installed and serviced air conditioning, refrigeration, and refrigeration alarm systems for a wide range of clients in the commercial food industry across the New England area.
NewSenior Opto Mechanical Technician (6 month contract) Waters CorpSenior Opto Mechanical Technician (6 month contract)Milford, MAWe collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service.
Senior Opto-Mechanical Technician (6 month contract) Waters CorporationSenior Opto-Mechanical Technician (6 month contract)Milford, MassachusettsWe collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Company Description: Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service.
Maintenance Technician - Automation Pexco CareersMaintenance Technician - AutomationAthol, MassachusettsPexco’s innovative products are utilized in fluid handling, electrical insulation, traffic safety, infrastructure, commercial lighting and applications across aerospace & defense, medical, electronics & semiconductors, mobility, environmental testing, pharmaceuticals, food & beverage, and other high-growth end-markets. The Company is primarily engaged in designing and manufacturing not only extruded plastic (commodity to high-performance) tubes and profiles through an expansive twelve-site footprint but also specializes in the injection molding of high-performance polymer parts.
Engineering Technician GTT, LLCEngineering TechnicianMarlborough, MAThis Engineering Technician role supports post-market surveillance (PMS) laboratory operations within a medical device environment, with responsibilities spanning returned product inspection, complaint processing, preventive maintenance, and continuous improvement initiatives. Technician educational program completed (350 studying hours) or 30% of a bachelor's degree in an engineering career or similar.
Diet Technician - Part time Benchmark Senior LivingDiet Technician - Part timeLincoln, MAAs a uniquely skilled resource on the team, you will put your passion to work and be set up to thrive among a supportive, diverse, and compassionate team that is committed to caring and delivering top-tier service. • Nutritional Assessment • Work alongside registered dietitians to assess patients dietary needs and develop personalized nutrition plans.
Delivery Technician Cumberland Farms IncDelivery TechnicianWestborough, MA$17.85–$23.80 / hourYou can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.
NewEntry Level - Install Technician I Homeworks EnergyEntry Level - Install Technician IOxford, MAFast Growth Potential: High-performers can advance to Tech 2 or even Crew Lead after 6 months, with earnings potential of $18 per hour + potential for additional $260 per week in incentives for Tech 2 and $23 per hour + potential for additional $850 per week in incentives for Crew Lead. If eligible, complete all required driver training, maintain eligibility (including a valid license and, when required, a valid DOT Medical Certificate), and operate vehicles only when authorized, trained, and insured.
Validation Quality Technician HonorVet TechnologiesValidation Quality TechnicianActon, MA$31–$31 / hourWith strong delivery capabilities and rapid turnaround times, we support contract, direct hire, project-based, and consulting staffing needs across clinical research, pharmacovigilance, regulatory affairs, quality assurance, quality control, medical affairs, manufacturing, validation, and scientific operations. HonorVet Technologies (SDVOSB) provides specialized and scalable staffing solutions to pharmaceutical companies, medical device companies, biotech organizations, CROs, research laboratories, and life sciences organizations across the United States.
SPD Technician I or II, 40 Hours, Evenings UMass Memorial HealthSPD Technician I or II, 40 Hours, EveningsWorcester, MassachusettsUnder the direction of the Sterile Processing Leadership Team, an SPD Tech II will perform decontamination, inspection/assembly, high level disinfection(HLD)/sterilization, storage and distribution of instruments, devices and medical equipment throughout the UMass Network, along with other associated tasks, utilizing infection control and safety practices during all phases of the process while maintaining a clean, safe and organized workspace. Under the direction of the Sterile Processing Leadership Team, an SPD Tech I will perform decontamination, inspection/assembly, high level disinfection(HLD)/sterilization, storage and distribution of instruments, devices and medical equipment throughout the UMass Network, along with other associated tasks, utilizing infection control and safety practices during all phases of the process while maintaining a clean, safe and organized workspace.
Patient Care Technician I/II, Geriatric Medical Psych, Float, Per Diem UMass Memorial HealthPatient Care Technician I/II, Geriatric Medical Psych, Float, Per DiemClinton, MassachusettsAssists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient, obtaining equipment and supplies, helping to position patient, providing the patient with emotional support, and cleaning up equipment and supplies following the treatment and/or procedure. Assists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient; obtaining and setting up equipment and supplies, such as intravenous and hemodynamic lines, and utilize sterile technique when indicated.
NewPatient Care Technician I/II, Geriatric Med Psych, 24hrs, Eves UMass Memorial HealthPatient Care Technician I/II, Geriatric Med Psych, 24hrs, EvesClinton, MassachusettsAssists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient, obtaining equipment and supplies, helping to position patient, providing the patient with emotional support, and cleaning up equipment and supplies following the treatment and/or procedure. Assists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient; obtaining and setting up equipment and supplies, such as intravenous and hemodynamic lines, and utilize sterile technique when indicated.
Patient Care Technician (PCT), Flex Unit, Nights, 24 HPW UMass Memorial HealthPatient Care Technician (PCT), Flex Unit, Nights, 24 HPWLeominster, MassachusettsAssists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient; obtaining and setting up equipment and supplies, such as intravenous and hemodynamic lines, and utilize sterile technique when indicated. As an integral member of the patient care team, serves both internal and external customers including patients, nurses, physicians and other colleagues who support the delivery of care and services.
Patient Care Technician MSU, 24 Hours, Nights UMass Memorial HealthPatient Care Technician MSU, 24 Hours, NightsLeominster, MassachusettsAssists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient; obtaining and setting up equipment and supplies, such as intravenous and hemodynamic lines, and utilize sterile technique when indicated. As an integral member of the patient care team, serves both internal and external customers including patients, nurses, physicians and other colleagues who support the delivery of care and services.
Patient Care Technician I/II, Med Tele/Float, Per Diem UMass Memorial HealthPatient Care Technician I/II, Med Tele/Float, Per DiemClinton, MassachusettsAssists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient, obtaining equipment and supplies, helping to position patient, providing the patient with emotional support, and cleaning up equipment and supplies following the treatment and/or procedure. Assists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient; obtaining and setting up equipment and supplies, such as intravenous and hemodynamic lines, and utilize sterile technique when indicated.
Patient Care Technician, Flex Unit, Per Diem (PD) UMass Memorial HealthPatient Care Technician, Flex Unit, Per Diem (PD)Leominster, MassachusettsAssists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient; obtaining and setting up equipment and supplies, such as intravenous and hemodynamic lines, and utilize sterile technique when indicated. As an integral member of the patient care team, serves both internal and external customers including patients, nurses, physicians and other colleagues who support the delivery of care and services.