Food Service Director ECLAROFood Service DirectorChicago, IL$63.33–$63.33 / hourCollaborates well with the other units within Food and Nutrition Services and with other departments throughout the Medical Center Manager, Patient Meal Services / 2. Actively participates on the Food and Nutrition senior management team and attends and contributes to departmental meetings. Position Overview:Manages Patient Meal Service food production, tray assembly, delivery / pick-up, which includes nourishment / unit supplies delivery to the patient floors and galley operations.
NewFood Safety and Quality Assurance Manager SSPFood Safety and Quality Assurance ManagerChicago, IL$90,000–$110,000Review and analyze specialized audits, food safety assessments, sanitation inspections, and quality control reports to proactively identify risks and recommend improvements. As a Food Safety and Quality Assurance Manager, you will lead food safety initiatives, support commissary and restaurant teams, and strengthen regulatory compliance across airport operations.
Regional Sales Manager - Northeastern Alpha Baking Co., Inc.Regional Sales Manager - NortheasternChicago, ILPresentation Effectiveness: Ability to define business opportunities, gather supportive data, organize information, create, and present information to effectively influence key stakeholders . Territory Management, Develop annual business plans for customers maximizing opportunities, driving profitable growth, and managing to company objectives .
NewAssistant Project Manager (Construction) JobotAssistant Project Manager (Construction)Blue Island, IL$70,000–$110,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. This role partners closely with Senior Project Managers, field teams, subcontractors, and clients to help ensure safe, efficient, and successful project outcomes.
NewManager, Revenue Accounting - Remote MotiveManager, Revenue Accounting - RemoteChicago, ILRemote$94,000–$143,000 / yearMotive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Conduct technical accounting research in collaboration with the Revenue Accounting Senior Manager, ensure appropriate solutions are implemented with process documentation, and as needed document conclusions in accounting policy format.
NewSenior Manager, Clinical Vendor Contracts & Alliance Management, Clinical Operations Agios PharmaceuticalsSenior Manager, Clinical Vendor Contracts & Alliance Management, Clinical OperationsChicago, IL$131,000–$196,000 / yearThe Senior Manager, Clinical Vendor Contracts and Alliance Management is responsible for relationship management, strategic insight, tactical support and execution of end-to-end outsourcing activities required to successfully execute clinical studies in a fast-paced and dynamic environment. Includes, but is not limited to contributing to service needs discussions in Clinical Trial Working Group (CTWG), identifying vendors, gathering business needs, and leading RFPs, bid defense meetings, scoring and award discussions.
NewFederal SAP Concur Implementation Project Manager - Remote Censeo Consulting GroupFederal SAP Concur Implementation Project Manager - RemoteChicago, ILRemote$90,000–$140,000 / yearDefines agency’s change management and transition communication requirements and performance metrics with a focus on mitigating adoption risks and satisfying customer information needs Identify agency stakeholder groups, assess stakeholder information needs, and prepare communication planning materials outlining key messages, methods, and timing by stakeholder group. Censeo is seeking a consultant to serve as a Customer Engagement Manager to support the GSA and other federal client agencies by providing customer engagement and operations planning support to customer agencies transitioning to the GO.gov e-gov travel services (ETS) shared service.
NewSenior Product Manager - Remote PAR TechnologySenior Product Manager - RemoteChicago, ILRemoteIn this role, you will collaborate closely with cross-functional teams—including engineering, design, marketing, and sales—to drive the development and delivery of cutting-edge drive-thru solutions that enhance guest experiences and optimize operational efficiency for our customers. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings.
NewManager, AI Marketing Orchestration, GTM Engineer SarnovaManager, AI Marketing Orchestration, GTM EngineerChicago, ILThis role transforms marketing from a manual, channel-driven function into a scalable, AI-powered growth engine by automating execution, improving speed to market, and increasing efficiency across campaigns. The Manager, AI Marketing Orchestration will design, build, and optimize agentic marketing workflows that drive scalable growth across email, paid media, data and content.
NewAccount Manager Ecolab Inc.Account ManagerChicago, ILWe work with customers across the world in the light industry (institutional, food & beverage, transportation and manufacturing), heavy industry (chemical, power and primary metals industries), paper and mining operations to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers.
Chef Manager - Chicago Public Schools AramarkChef Manager - Chicago Public SchoolsChicago, IL$60,940–$65,000Aramark Student Nutrition provides food and nutrition services to over 350 school districts in the U.S. It offers public and private education institutions a variety of dining options including breakfast and lunch programs, after-school snacks, catering, nutrition education and retail operations. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.
NewBioPharmaceutical Account Manager - Joliet / Peoria, IL LundbeckBioPharmaceutical Account Manager - Joliet / Peoria, ILWillow Springs, IL$155,000–$172,000As a BioPharmaceuticals Account Manager, you lead the promotion of our infusion product, driving demand creation by providing comprehensive clinical knowledge, executing sales and marketing strategies in the local market and partnering to deploy approved services necessary to meet the needs of each account/customer. Willingness/Ability to travel up to 30% - 40% domestically to (a) regularly meet/interact with customer base and internal personnel within assigned territory; and (b) typically attend 4-8 internal/external conferences and meetings spanning locations within the United States.
Quality Director - Diagnostics & Laboratory Medline IndustriesQuality Director - Diagnostics & LaboratoryChicago, IL$154,000–$231,000 / yearFull timeAt least 7 years of experience related to the design/operation of medical device or drug combination product platforms, design controls, risk management, including working in compliance with QSR/GMP/ISO requirements or other regulated industries (21CFR 820, ISO 13485, ISO 14971, MDSAP, and MDR). Hiring staff, recommending pay increases, performing performance reviews, training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies.
NewDirector of Restaurants Marriott International, IncDirector of RestaurantsChicago, IL$100,000–$133,000Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems. • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
NewSenior Director, Mid-Market Sales & Account Management - Remote MotiveSenior Director, Mid-Market Sales & Account Management - RemoteChicago, ILRemoteMotive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Collaborate with Product, Sales, Onboarding, and Strategy leaders to identify customer needs, influence roadmap decisions, and design cohesive sales programs, incentive plans, and GTM strategies that connect across global functions for a seamless customer journey.
NewDirector, SMB Sales & Account Management - Remote MotiveDirector, SMB Sales & Account Management - RemoteChicago, ILRemote$198,000–$301,000 / yearMotive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Motive is seeking a Director of SMB Expansion Sales & Account Management to drive growth across our existing small and medium-sized customer base through outbound sales, while also reducing churn among escalated accounts at risk of cancellation or contraction.
NewDirector, Product Design - Remote MotiveDirector, Product Design - RemoteChicago, ILRemote$187,000–$286,000 / yearA compelling online portfolio demonstrating a strong understanding of user-centered design principles, strategic thinking, leadership in driving design vision, problem-solving abilities, and the successful delivery of impactful user experiences and business outcomes. Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
NewDirector of Product Management, AI - Remote MotiveDirector of Product Management, AI - RemoteChicago, ILRemote$187,000–$260,000 / yearYou will work alongside a star team from engineering, data science, computer vision, research & design, marketing, operations, legal, sales & customer success in a fast-paced, rapidly growing, technology environment to build intelligent experiences to shift behavior and drive ROI-positive impact for customers. Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
NewRegional Director, Enterprise East - Remote MotiveRegional Director, Enterprise East - RemoteChicago, ILRemoteMotive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Motive is one of the fastest-growing software companies in the world, serving more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.
Food Service Manager AramarkFood Service ManagerCicero, IL$50,000–$65,000 / yearAdopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.
Food Service Manager Edueats Food Service CompanyFood Service ManagerChicago, IllinoisEduEats is committed to responsible sourcing, emphasizing sustainability in ingredients, reducing food waste, and using eco-friendly packaging while supporting local farmers and seasonal produce. The ideal candidate will have strong knowledge of USDA Child Nutrition Programs (NSLP, SBP, CACFP) and will ensure all programs meet ISBE, CPS, and local health department regulations.
Food Service Manager - Chicago Public Schools AramarkFood Service Manager - Chicago Public SchoolsChicago, IL$65,000–$72,000 / yearAramark Student Nutrition provides food and nutrition services to over 350 school districts in the U.S. It offers public and private education institutions a variety of dining options including breakfast and lunch programs, after-school snacks, catering, nutrition education and retail operations. Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins.
NewFood Service Manager Thorntons IncFood Service ManagerMarkham, ILThe primary role of a Food Service Manager is to provide quality food and beverage products for our guests aswell as maintain proper rotation, inventory, and cleanliness within the food and beverage areas. Prepare food and dispensed beverage products for daily service prior to rush periods as outlined on store.
Food Service Manager EDUEATS FOOD SERVICE COMPANY LLCFood Service ManagerChicago, ILThe ideal candidate will have strong knowledge of USDA Child Nutrition Programs (NSLP, SBP, CACFP) and will ensure all programs meet ISBE, CPS, and local health department regulations. EduEats is seeking an experienced and motivated Food Service Manager to oversee daily food service operations across multiple school sites.
PATIENT FOOD SERVICES MANAGER I Compass Group North AmericaPATIENT FOOD SERVICES MANAGER IOAK LAWN, IL$80,000–$95,000 / yearMorrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients.
RETAIL FOOD SERVICE MANAGER, TRAVELING Compass Group North AmericaRETAIL FOOD SERVICE MANAGER, TRAVELINGChicago, IL$76,000–$78,000 / yearAssociates at Touchpoint are offered many fantastic benefits, including: • Medical • Dental • Vision • Life Insurance • ADD • Disability Insurance • Retirement Plan • Paid Time Off • Paid Parental Leave • Holiday Time Off (varies by state) • Personal Leave • Associate Shopping Program • Health and Wellness Programs • Discount Marketplace • Identity Theft Protection • Pet Insurance • Commuter Benefits • Employee Assistance Program • Flexible Spending Accounts (FSAs). While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, high precarious places, fumes or airborne particles, toxic or caustic chemicals, extreme cold, extreme heat, risk of electrical shock, and risk of radiation.
Food Service Director Healthcare Services Group, Inc.Food Service DirectorDyer, IndianaJoin Healthcare Services Group (HCSG) as a Food Service Director, leading the dining department at a long-term care facility. If you're looking for a role where you can lead with passion, drive positive change, and be part of a supportive and dedicated team, apply now and start making a difference at HCSG!
Program Manager, Food & Beverage (Beverage, Baking & Prepared Foods) Messer LLCProgram Manager, Food & Beverage (Beverage, Baking & Prepared Foods)Chicago, IL$135,000–$180,000 / yearMesser is the world's largest privately held industrial gases company and what we do matters because it is woven into every part of life, from the medical gases that patients rely on to the essential elements needed to safely and sustainably produce the goods our communities depend on. Job Summary: The Program Manager will be responsible for growing Messer's sales and profit in the Bakery and Prepared Foods market segment through application technology.
Club Food & Beverage Manager - Soho House Chicago Soho House UK LtdClub Food & Beverage Manager - Soho House ChicagoChicago, IL$76,000–$81,000 / yearInfluential leader who proactively manages the operations in conjunction with General Manager to ensure service, staffing and member/guest experience is above par and profit meets targeted budgets. Partner with internal and external stake holders to create, design, train and implement exceptional menus, purchase goods and continuously make necessary improvements.
NewClub Food & Beverage Manager - Soho House Chicago Soho House & Co.Club Food & Beverage Manager - Soho House ChicagoChicago, IL$76,000–$81,000 / yearInfluential leader who proactively manages the operations in conjunction with General Manager to ensure service, staffing and member/guest experience is above par and profit meets targeted budgets. Partner with internal and external stake holders to create, design, train and implement exceptional menus, purchase goods and continuously make necessary improvements.
Assistant Food & Beverage Manager - The Ritz-Carlton Sage HospitalityAssistant Food & Beverage Manager - The Ritz-CarltonChicago, Illinois$63,000–$65,000 / yearFull timeAt The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests have every chance to explore the city—from shopping along Michigan Avenue to viewing famous works at the Art Institute. Job Overview: The Assistant Food & Beverage Manager assists in the management of daily restaurant operations, Room Service, Bar, and catering in order to achieve customer satisfaction and quality service.
Food & Beverage Manager Davidson Hospitality GroupFood & Beverage ManagerChicago, Illinois$67,000–$70,000A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Assistant Food & Beverage Manager Davidson Hospitality GroupAssistant Food & Beverage ManagerChicago, Illinois$60,000–$67,000A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Food Service Director Illinois Association of School AdministratorsFood Service DirectorILGlenwood, IL 60425 Phone (708) 758-5190 Fax (708) 757-2104 IASA Region Cook South County Cook (South) County Employment Type Full-time permanent Job Category Food Service Grade Level Other. Administer district at-risk programs as they relate to this job to provide for safe working and learning conditions providing for both physical safety and environmentally safe conditions to work in and learn.
Global Account Manager -Food Dohler GmbHGlobal Account Manager -FoodChicago, ILCreate and execute account development plans in line with strategic targets, while achieving sales, volume, and profit goals; implement corrective actions when needed. Strong knowledge of natural ingredient categories such as citrus oils, fruit essences, botanicals, coffee & tea ingredients, juices, and natural colors.
Food Service Supervisor - UI Health Food AramarkFood Service Supervisor - UI Health FoodChicago, IL$22–$24 / hourBENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Perform other duties as requested by the Food Service Director or Manager whenever his/her skill and/or experience would be vital to initiate, coordinate, or complete any given program.
Food Service Worker (4 hours) Proviso Township High Schools District 209Food Service Worker (4 hours)ILQualifications/Requirements: To be considered for this position, the candidate must possess the following required education, certification, skills, experience and/or qualifications: High School diploma, GED or combination of work experience in food service. The successful candidate for this position should also possess the following desired skills, experience and/or qualifications: Working knowledge of the kitchen equipment, quantity food production, computers and calculators.
Regional Food Safety Manager - Americas Barry Callebaut AGRegional Food Safety Manager - AmericasChicago, ILThe Food Safety Manager Americas links and collaborates with Plant QA managers, Engineering, Plant managers, Regional R&D, Regional OSCO VP, Global Account manager, Business Development Director, Regional Quality director, Global Head Food Safety and microbiology, Global Engineering, Global Microbiology, Global QA (Vendor & Rawmat), Sanitation & Hygiene managers, and with similar stakeholders from all the other regions (Africa, Americas, Asia, Cocoa). • Food Safety Program Development and Implementation Oversee the design, implementation, and maintenance of aligned food safety programs, including HACCP, EMP programs, foreign material management, microbiology, allergen and toxicology compliance; tailored to regional needs.
Assistant Food & Beverage Manager - The Ritz-Carlton Sage Hospitality Resources LLCAssistant Food & Beverage Manager - The Ritz-CarltonChicago, IL$63,000–$65,000 / yearAt The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests have every chance to explore the city-from shopping along Michigan Avenue to viewing famous works at the Art Institute. As anAssistant Food & Beverage Manager, you play a key leadership role in delivering exceptional dining experiences that reflect the elegance and excellence of The Ritz-Carlton.
NewClient Account Manager II, CPG Food Pinterest IncClient Account Manager II, CPG FoodChicago, IL$75,242–$131,674 / yearEnsure accurate implementation of CPG clients'' first-party CRM and shopper data segments, coordinating cross-functionally to power precise audience targeting across new product launches and brand awareness campaigns. Build and maintain strategic partnerships with brand marketing leads, media agencies, and shopper marketing teams to embed Pinterest''s awareness solutions into CPG clients'' annual brand planning cycles.
Airline Lounges Food Operations Manager Sodexo SAAirline Lounges Food Operations ManagerChicago, ILThe successful candidate will: have previous food, beverage and culinary experience within hotels, restaurants or similar upscale hospitality venue; have oversight of daily food operations and deliver a high-quality product; achieve company and client financial targets and goals; Utilize Food Management systems for menu development, ordering and inventory; Provide the highest quality of service; Taste products, read menus, estimate food requirements, check production, and keep records in order to accurately plan production requirements and requisition supplies and equipment; and/or. Minimum Functional Experience - 1 year work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.
NewFood Service Worker The Salvation Army USA Central TerritoryFood Service WorkerChicago, IL$16.20–$20 / hourEmployee conduct (actions, dress, etc) and interactions (conversations, written communications, etc.) with clients must also be within the treatment environment of the facility. To provide leadership using policies, procedures and available systems to support the Harbor Light Center in meeting the mission of The Salvation Army .
Fresh Food Manager - Retail Love's Travel Stops & Country StoresFresh Food Manager - RetailKankakee, ILWith nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Our Culture: Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City.
Fresh Food Manager - Retail (Kankakee, IL, US, 60901) Love's Travel Stops & Country Stores IncFresh Food Manager - Retail (Kankakee, IL, US, 60901)Kankakee, ILWith nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Our Culture: Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City.
Fresh Food Manager - Retail (South Holland, IL, US, 60473) Love's Travel Stops & Country Stores IncFresh Food Manager - Retail (South Holland, IL, US, 60473)South Holland, ILWith nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Our Culture: Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City.
NewTaskforce Food & Beverage Manager IMI AgencyTaskforce Food & Beverage ManagerChicago, IllinoisIMI AgencyTaskforce Food & Beverage ManagerLodging Hospitality Position Status: Full-time | Hybrid w/ Travel 70%+Location: Chicago, IL (Preferred)-Open to ATL, DMV, DFW IMI’s Mission:IMI Agency specializes in Building Better Beverage Business for our Hospitality Clients with innovative marketing programs and promotions, interactive food & beverage merchandising and operations tools, staff training, and recognition/reward programs for all channels in the Hospitality industry. IMI Agency (Incentive Marketing, Inc.) specializes in Building Better Beverage Business for Hospitality Clients through innovative marketing programs and promotions, interactive food & beverage merchandising and operations tools, staff training, and recognition/reward programs across the Chain Hospitality industry.
Food & Beverage Manager Hotel LincolnFood & Beverage ManagerChicago, Illinois$67,000–$70,000 / yearFull timeA trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Senior Food & Beverage Manager - Guinness Chicago AramarkSenior Food & Beverage Manager - Guinness ChicagoChicago, IL$85,000–$95,000 / yearIn this role, you'll oversee all food and beverage operations, curate bold flavors, and deliver exceptional guest experiences that celebrate Guinness' rich heritage and innovative spirit. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.
Food Safety Manager AramarkFood Safety ManagerChicago, IL$70,000–$80,000 / yearWork closely with Aramark Safety & Risk Solutions team, Healthcare+ District Leadership, GeneralManagers, District Safety Managers and Clients to review, implement and enforce Aramarks SAFE Commitment. Effectively manage internal and external corrective action processes to comply with regulatoryrequirements to identify cause, address problems, restore control, evaluate and monitor processes, modifyprocedures or improve the overall safety system approach, and prevent recurrences.
Food and Beverage Operations Manager Marriott International IncFood and Beverage Operations ManagerChicago, IL2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.