NewStave Mill Manager Sazerac Company IncStave Mill ManagerTNOur Louisville office has been named one of the "Best Places to Work in Kentucky" four times, and our Buffalo Trace Distillery has earned the title of "world's most award-winning distillery" through the dedication of our craftsmen for well over 200 years. Sazerac Company produces and markets the most award-winning bourbons and whiskeys in the world, including Buffalo Trace, Pappy Van Winkle, Eagle Rare, Blanton's, and Sazerac Rye.
General Manager Krystal RestaurantsGeneral ManagerJackson, TNFull timeLives People First promise to welcome, include, grow and celebrate each team member and consistently exhibits PRIDE values (Promote teamwork, Respect everyone, Impress customers, Deliver Results and Exemplify Integrity). Our leaders focus their time in developing people, creating great guest experiences, being a brand champion, business planning and maintaining the facility.
Assistant General Manager Krystal RestaurantsAssistant General ManagerJackson, TNPart timeLives People First promise to welcome, include, grow and celebrate each team member and consistently exhibits PRIDE values (Promote teamwork, Respect everyone, Impress customers, Deliver Results and Exemplify Integrity). Krystal Assistant General Managers understand the importance of providing great energy for restaurant teams and being fresh, friendly and fast for our guest, while focusing on restaurant operations.
Facilities Manager - Alamo, TN CBRE Group IncFacilities Manager - Alamo, TNTNIn addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience. About the Role: As a CBRE Facilities Manager, you will manage a team responsible for providing overseeing building operations and maintenance for a facility, campus, or portfolio of small to medium sized buildings.
General Manager Zaxby's Franchising LLCGeneral ManagerJackson, TNCompletes daily and weekly administrative duties such as preparing employee payroll, employee scheduling, till verification, safe counting, taking the deposit to bank, inputting financial data into computer, compiling weekly sales reports, controlling hourly labor, and managing applicant and employee records. Safely uses all food preparation equipment including knives, peelers, lettuce chopper, tomato and lemon slicer, tea urns, bake oven, and any other potentially hazardous objects.
Financial Representative - Seeking Growth West Tennessee Region - Modern Woodmen of AmericaFinancial Representative - Seeking GrowthJackson, TN$97,000–$192,000 / yearPossessing a competitive nature or experience as a former athlete (basketball, baseball, football, soccer, track, running, hockey, diving, rugby, lacrosse, swimming, try-athletics, golf, tennis, pickleball, coach, athletic trainer, fitness trainer, etc.) is a bonus. The Role of Financial Representative: As a Financial Representative at Modern Woodmen, you play a pivotal role in addressing members’ financial needs, demonstrating leadership in the community, and supporting the continued growth of the local office.
NewAssistant Store Manager - Nashville America's Thrift StoresAssistant Store Manager - NashvilleMadison County, TNThe ASMB must have the ability to accomplish profitability through managing operations such as budgeting, financial reporting, profit and loss, identification of high-quality donated items, loss prevention, product quality control, product pricing, and building community rapport with an emphasis on customer relations. ASMBs are responsible for partnering with their District Manager and Store Leadership Team to meet financial goals to generate the revenue and donations necessary to support the mission, operations and community programs provided by ATS.
Patient Financial Services Rep I - (Customer Service) West Tennessee Healthcare System LLCPatient Financial Services Rep I - (Customer Service)TNDemonstrate proficiency in at least one or more of the following: Billing processes of at least one specific payer's billing and collection practices; Account Follow-Up processes of at least one specific payer's billing and collection practices including credit balance resolution; Denials management processes to include denial/claim research, filing appeals, and resolution of denied patient accounts; Payment Posting and Cash Reconciliation processes; Self-Pay Processing / Customer Service including qualifying accounts for charity care, bad debt, and credit balance resolution. ESSENTIAL JOB FUNCTIONS: Reviews institutional and professional claims for appropriate use of procedure, modifiers and diagnostic codes to ensure maximum reimbursement using electronic billing systems and in-house computer systems to edit, modify, or change information on the UB04 and CMS-1500 claim forms for Medicare, Medicare Advantage, Medicaid/TennCare, BCBS, Commercial, and/or other third-party payers.
Patient Financial Services Rep I - (Hospital Billing) West Tennessee Healthcare System LLCPatient Financial Services Rep I - (Hospital Billing)Jackson, TNDemonstrate proficiency in at least one or more of the following: Billing processes of at least one specific payer's billing and collection practices; Account Follow-Up processes of at least one specific payer's billing and collection practices including credit balance resolution; Denials management processes to include denial/claim research, filing appeals, and resolution of denied patient accounts; Payment Posting and Cash Reconciliation processes; Self-Pay Processing / Customer Service including qualifying accounts for charity care, bad debt, and credit balance resolution. ESSENTIAL JOB FUNCTIONS: Reviews institutional and professional claims for appropriate use of procedure, modifiers and diagnostic codes to ensure maximum reimbursement using electronic billing systems and in-house computer systems to edit, modify, or change information on the UB04 and CMS-1500 claim forms for Medicare, Medicare Advantage, Medicaid/TennCare, BCBS, Commercial, and/or other third-party payers.
General Manager I - Store 3690 Huntingdon Advance Auto Parts IncGeneral Manager I - Store 3690 HuntingdonHuntingdon, TNWhile performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration.
BMS/EPMS Project Manager Amteck LLCBMS/EPMS Project ManagerTNTechnical Knowledge: Deep technical knowledge of BMS platforms (e.g., Trend, Tridium, Siemens, Honeywell, Johnson Controls Metasys), HVAC systems, control logic, and integration protocols (like BACnet, Modbus). A BMS (Building Management System) Project Manager is responsible for the end-to-end delivery of projects involving the design, installation, integration, commissioning, and handover of building automation systems.
NewHealth, Safety, & Environmental Manager - Jackson, TN Archer Daniels Midland CoHealth, Safety, & Environmental Manager - Jackson, TNJackson, TN$70,400–$131,300 / yearWe are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. If hired, employees will be in an "at-will position" and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
General Manager Freddy's Frozen Custard & SteakburgersGeneral ManagerJackson, TN$60,000–$60,000Freddy’s Frozen Custard & Steakburgers® was co-founded in 2002 by brothers Bill and Randy Simon with their friend and business partner, Scott Redler. high-performing leadership team, maintaining operational discipline, and delivering consistent.
Construction Manager CSM GroupConstruction ManagerJackson, TennesseeCoordinates construction activities including subcontractor working hours, materials, equipment, and meetings (progress, plant, union) and establishes all paper flow and document control with client, contractors, regulatory agencies and others involved under the supervision of the project and program manager(s). Position at CSM GroupABOUT US: We are a nationally ranked, safety-focused, and talent-driven organization focused on delivering project management services through tailored delivery models.
RN-Case Manager Baptist Memorial Health CareRN-Case ManagerHuntingdon, TNIn coordination with nursing, ancillary departments, social work, and the physician, monitor and ensure the treatment plan and steps to prepare for transition or discharge are completed as planned, gaps in care are avoided as well as duplicative or unnecessary services. Case Managers will apply systems, science, incentives, and information to improve healthcare practice and assist patients and their support systems to become engaged in a collaborative process designed to manage medical/social/mental health conditions more effectively.
NewHealth, Safety, & Environmental Manager - Jackson, TN ADMHealth, Safety, & Environmental Manager - Jackson, TNJackson, TN$70,400–$131,300 / yearWe are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. If hired, employees will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Manager Zaxby's Franchising LLCManagerJackson, TNCompletes daily and weekly administrative duties such as employee scheduling, till verification, safe counting, taking the deposit to the bank, imputing financial data into computer, compiling weekly sales reports, controlling hourly labor, and managing applicant and employee records. Safely uses all food preparation equipment including knives, peelers, lettuce chopper, tomato and lemon slicer, tea urns, bake oven, and any other potentially hazardous objects.
Restaurant General Manager Carrols Restaurant Group IncRestaurant General ManagerTNDrive profitability by owning the restaurant P&L, reviewing financials for areas of opportunity, managing costs, driving sales, and using strong business decision-making to achieve desired outcomes. Elevate the guest experience by motivating the team to exceed expectations, responding quickly to guest issues, identifying root causes through guest feedback systems, and engaging the community through local marketing initiatives.
Maintenance Manager The Pictsweet CompanyMaintenance ManagerBells, TennesseeFull timeQualifications: EXPERIENCE: Must have a practical understanding of mechanical operations, hydraulic systems, pneumatic systems, electrical controls, computer controls and programmable logic controls (PLC) related directly to Pictsweet equipment and machinery. Must be knowledgeable of advanced maintenance systems, preventive maintenance programs, computer modeling systems, basic software programs and spreadsheets, financial budgeting, purchasing/contract procedures, and associate management.
Assistant Manager Freddy's Frozen Custard & SteakburgersAssistant ManagerJackson, TN$55,000–$55,000Freddy’s Frozen Custard & Steakburgers® was co-founded in 2002 by brothers Bill and Randy Simon with their friend and business partner, Scott Redler. Together, they built a brand focused on quality, hospitality, cleanliness and timeless traditions.
Project Manager Amteck LLCProject ManagerJackson, TNCoordinate with Human Resources and field supervision at the beginning of a project to understand and help implement the manpower strategy for the project; ensure field supervisors understand their responsibilities regarding manpower; assist field supervision if needed with interviews, hiring decisions, and other HR related functions. Responsible for creating, updating, and implementing the project schedule through scheduling programs in order to maintain control of their assigned projects; responsible for establishing and maintaining pull planning scheduling sessions and incorporating planning into the project schedule.
Assistant General Manager Relocation to Jackson TN Raising Cane's USA LLCAssistant General Manager Relocation to Jackson TNJackson, TNIt also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job. The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers.
Manager - Lexington TN 36801 (Lexington, TN) Zaxby's FranchiseesManager - Lexington TN 36801 (Lexington, TN)Lexington, TNCompletes daily and weekly administrative duties such as employee scheduling, till verification, safe counting, taking the deposit to the bank, imputing financial data into computer, compiling weekly sales reports, controlling hourly labor, and managing applicant and employee records. Safely uses all food preparation equipment including knives, peelers, lettuce chopper, tomato and lemon slicer, tea urns, bake oven, and any other potentially hazardous objects.
Manager - Jackson TN 45203 (Jackson, TN) Zaxby's FranchiseesManager - Jackson TN 45203 (Jackson, TN)Jackson, TNCompletes daily and weekly administrative duties such as employee scheduling, till verification, safe counting, taking the deposit to the bank, imputing financial data into computer, compiling weekly sales reports, controlling hourly labor, and managing applicant and employee records. Safely uses all food preparation equipment including knives, peelers, lettuce chopper, tomato and lemon slicer, tea urns, bake oven, and any other potentially hazardous objects.
Manager - Jackson TN 45202 (Jackson, TN) Zaxby's FranchiseesManager - Jackson TN 45202 (Jackson, TN)Jackson, TNCompletes daily and weekly administrative duties such as employee scheduling, till verification, safe counting, taking the deposit to the bank, imputing financial data into computer, compiling weekly sales reports, controlling hourly labor, and managing applicant and employee records. Safely uses all food preparation equipment including knives, peelers, lettuce chopper, tomato and lemon slicer, tea urns, bake oven, and any other potentially hazardous objects.
Manager - Jackson TN 45201 (Jackson, TN) Zaxby's FranchiseesManager - Jackson TN 45201 (Jackson, TN)Jackson, TNCompletes daily and weekly administrative duties such as employee scheduling, till verification, safe counting, taking the deposit to the bank, imputing financial data into computer, compiling weekly sales reports, controlling hourly labor, and managing applicant and employee records. Safely uses all food preparation equipment including knives, peelers, lettuce chopper, tomato and lemon slicer, tea urns, bake oven, and any other potentially hazardous objects.
General Manager Chipotle Mexican Grill IncGeneral ManagerJackson, TNChipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Be accountable for the day-to-day operational business of your restaurant (creating and managing a schedule, P&L control and management, sales-forecasting, recruiting and interviewing… you get the idea).
Commercial Lines Account Manager HigginbothamCommercial Lines Account ManagerJackson, TennesseeRemotePosition Summary: The Commercial Lines Account Manager provides prompt, accurate and courteous service to our clients, producers and company personnel, while offering a high level of support in obtaining, maintaining, expanding and servicing our commercial accounts. Maintains knowledge of new developments or changes with various carriers and new Federal/State laws that may affect how our clients conduct business; consults, informs and educates clients about coverage, exclusions and exposures: documents electronic filing accordingly.
Plant Manager Georgia-PacificPlant ManagerJackson, TNFull timeAs a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. They motivate, coach, and inspire by demonstrating, promoting, and applying Georgia-Pacific's Principles Based Management (PBM®) in daily actions and decisions to deliver maximum value to the business and our customers.
General Manager - Lexington TN 36801 (Lexington, TN) Zaxby's FranchiseesGeneral Manager - Lexington TN 36801 (Lexington, TN)Lexington, TNCompletes daily and weekly administrative duties such as preparing employee payroll, employee scheduling, till verification, safe counting, taking the deposit to bank, inputting financial data into computer, compiling weekly sales reports, controlling hourly labor, and managing applicant and employee records. Safely uses all food preparation equipment including knives, peelers, lettuce chopper, tomato and lemon slicer, tea urns, bake oven, and any other potentially hazardous objects.
General Manager - Jackson TN 45202 (Jackson, TN) Zaxby's FranchiseesGeneral Manager - Jackson TN 45202 (Jackson, TN)Jackson, TNCompletes daily and weekly administrative duties such as preparing employee payroll, employee scheduling, till verification, safe counting, taking the deposit to bank, inputting financial data into computer, compiling weekly sales reports, controlling hourly labor, and managing applicant and employee records. Safely uses all food preparation equipment including knives, peelers, lettuce chopper, tomato and lemon slicer, tea urns, bake oven, and any other potentially hazardous objects.
General Manager - Jackson TN 45201 (Jackson, TN) Zaxby's FranchiseesGeneral Manager - Jackson TN 45201 (Jackson, TN)Jackson, TNCompletes daily and weekly administrative duties such as preparing employee payroll, employee scheduling, till verification, safe counting, taking the deposit to bank, inputting financial data into computer, compiling weekly sales reports, controlling hourly labor, and managing applicant and employee records. Safely uses all food preparation equipment including knives, peelers, lettuce chopper, tomato and lemon slicer, tea urns, bake oven, and any other potentially hazardous objects.
General Manager - Jackson TN 45203 (Jackson, TN) Zaxby's FranchiseesGeneral Manager - Jackson TN 45203 (Jackson, TN)Jackson, TNCompletes daily and weekly administrative duties such as preparing employee payroll, employee scheduling, till verification, safe counting, taking the deposit to bank, inputting financial data into computer, compiling weekly sales reports, controlling hourly labor, and managing applicant and employee records. Safely uses all food preparation equipment including knives, peelers, lettuce chopper, tomato and lemon slicer, tea urns, bake oven, and any other potentially hazardous objects.
NewUSA) Coach/Ops Mgr Trainee Phenom PeopleUSA) Coach/Ops Mgr TraineeJackson, TNservice model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and . Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing .
Sr. Relationship Manager FB Financial CorpSr. Relationship ManagerJackson, TNPosition Summary: The Relationship Manager (RM) generates and manages consumer, Corporate & Industrial (C&I) and Commercial Real Estate (CRE) loan and deposit portfolios, fosters a balance between loan production and credit quality, and minimizes risk through adherence of established bank policies. Retains, strengthens and develops relationships using situational awareness and the ability to identify client and industry strengths and weaknesses, assesses risk, and matches FirstBank's product offerings with client needs when providing creative solutions.
Plant Warehouse Manager KellanovaPlant Warehouse ManagerJackson, TNWarehouse Management - Manage site-wide warehouse space strategy for materials and finished product storage, including outside storage facilities and space optimization analysis as required. Our iconic, world-class brands at Kellanova include Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.
Assistant Manager Arby's Restaurant Group IncAssistant ManagerHumboldt, TNCOMPANY OVERVIEW: Based in Northern Indiana, AES Restaurant Group, LLC is a proud franchisee of Arby's operating restaurants across 344 locations in 20 states. AES will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law.
Shift Manager Arby's Restaurant Group IncShift ManagerJackson, TNAs a Shift Manager you will ensure outstanding service and guest satisfaction by overseeing restaurant operations and direction of team members during assigned shifts. COMPANY OVERVIEW: Based in Northern Indiana, AES Restaurant Group, LLC is a proud franchisee of Arby's operating restaurants across 344 locations in 20 states.
General Manager, Ceco Assa Abloy ABGeneral Manager, CecoMilan, TNYou will partner cross-functionally to grow Ceco's door and frame business, deepen customer relationships, and scale the operation in line with Door Group priorities … while honoring the site's legacy and continuing to build a culture of employee engagement, accountability, safety, and continuous improvement. This role also carries a strong commercial component, requiring active engagement in inside sales activities and consistent in-market presence to represent and sell the Ceco brand directly with customers.
Branch Manager II - Milan TN/Jackson TN Area Lendmark Financial Services LLCBranch Manager II - Milan TN/Jackson TN AreaMilan, TNSUMMARY: The role of Branch Manager is responsible for the administration and efficient daily operation of a full service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with Lendmark Financial Services objectives. Make loan decisions up to established lending limits, close consumer loans, and collect accounts in more critical stages of delinquency while ensuring adherence to state and federal guidelines.
NewPharmacy Operations Manager Walgreen CoPharmacy Operations ManagerMilan, TN$22.50–$31 / hourAssists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience.
General Manager MAT Holdings IncGeneral ManagerJackson, TNWorld class domestic manufacturing facilities allow MAT Industries to offer high quality air compressors, air tools, and accessories to retailers under brands such as Powermate, Industrial Air, Industrial Air Contractor, and Sanborn as well as private label. Implement Six Sigma, Lean Manufacturing, and other improvement initiatives to drive operational maturity, plant efficiencies, productivity, and order fulfillment and achieve optimal plant capacities.
General Manager SOHO ConsultingGeneral ManagerJackson, TennesseeAdditional Critical Functions * Use of Senses: Ability to communicate, smell, near and far acuity, depth perception, color vision, and field of vision * Cognitive Factors: Reading and writing comprehension, basic math / calculations, complex problem solving, computer work, (i.e., electronic email, typing notes, data entry, accessing company systems) * Environmental Factors: Driving cars and working around equipment, walking on uneven ground, exposure to weather and extreme temperatures, exposure to heights. * Staffing, Leadership and Supervision: Supervision of property staff (may include recruitment, training, scheduling, supervision, motivation, and retention) * Team Member Relations: Maintaining positive Team Member relations at the property, respond promptly to Team Member concerns and complaints, ensure all assessment and development reviews are completed in a timely manner, and set the example for Team Member interaction with each other, partner with Regional Human Resources Manager as appropriate.
Sales Manager KnitWell GroupSales ManagerJackson, TennesseeMaintain knowledge of business and competitive landscape, fashion trends and key business drivers to strategically identify opportunities that will maximize sales and ensure financial goals are achieved. Achieve sales and hospitality driven metrics in key measurable areas including: clientelling/outreach, appointment setting, Talbots Classic Awards etc.
Sales Manager The Talbots IncSales ManagerJackson, TNMaintain knowledge of business and competitive landscape, fashion trends and key business drivers to strategically identify opportunities that will maximize sales and ensure financial goals are achieved. Achieve sales and hospitality driven metrics in key measurable areas including: clientelling/outreach, appointment setting, Talbots Classic Awards etc.
CASE MANAGER, DRC The GEO GroupCASE MANAGER, DRCJackson, TennesseeFull timeFrom the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes. Facilitates delivery of cognitive behavioral curriculum in individual and group settings focusing on the areas of motivation for change, social adjustment, personal management, social skills development, cognitive restructuring, and development of problem-solving skills.
NewGENERAL MANAGER Zaxby'sGENERAL MANAGERJackson, TNCompletes daily and weekly administrative duties such as preparing employee payroll, employee scheduling, till verification, safe counting, taking the deposit to bank, inputting financial data into computer, compiling weekly sales reports, controlling hourly labor, and managing applicant and employee records. Safely uses all food preparation equipment including knives, peelers, lettuce chopper, tomato and lemon slicer, tea urns, bake oven, and any other potentially hazardous objects.
Case Manager/Social Worker/Program Manager RHA Health ServicesCase Manager/Social Worker/Program ManagerJackson, TennesseeRegularIf you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services! The Program Manager II for IDD (Intellectual and Developmental Disabilities) Services is responsible for overseeing the delivery of services and integration of individual care plans for supported individuals.
Indirect Commodity Manager Nidec Motor CorporationIndirect Commodity ManagerTNThe Manager, INDIRECT Commodity will oversee the company's strategic sourcing activities for Indirect Material spend, including supplier identification and selection, contract negotiations, and indirect category management best practices. The Indirect Commodity Lead/Manager will work cross-functionally with stakeholders at all business locations to secure needs to execute cost reduction initiatives, supplier performance, and project outcomes.
Pharmacy Intern Grad - Sign-On Bonus Available Walgreen CoPharmacy Intern Grad - Sign-On Bonus AvailableJackson, TN$33.50–$45.30 / hourCounsels patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).